Omni-Channel Banking: Transforming the Customer Experience
Table of Content
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Description
Scope
Understand customer expectations of financial services providers are changing
Learn how providers can benefit from omni-channel
Discover best practice omni-channel strategies from around the world
Reasons to buy
How is omni-channel different to what has come before
What are the issues on which provides are not living up to customer expectations
How can omni-channel be used to improve the customer experience