Table of Contents

Executive Summary

JD.com's exposure to COVID-19

JD.com's operational responses to COVID-19

Key findings

Key conclusions

Geographic spread analysis - COVID 19 vs JD.com Group Sales

Global & regional impact

COVID-19 global impact score for JD.com versus competitors

Revised 2020 revenue forecast

JD.com exposure: brand sales by region vs regional impact levels

Company reaction

Partnerships

New Services

Safety Measures

Appendix

Methodology

JD.com: Coronavirus (COVID-19) Company impact

Summary

The Coronavirus (COVID-19) company impact report analyses how the pandemic will impact JD.com's performance.

JD.com was better placed than its competitors in China to cope with the effects of COVID-19, due to a mix of factors such as its low dependence on physical stores and an efficient distribution network covering the whole country

JD.com’s vast range of products across multiple sectors mitigated operational risks arising due to COVID-19, and made the retailer well equipped to absorb the shock of sudden change in purchasing habits compared to more exposed specialist players.

Scope

- JD.com is expected to have a better than estimated 2020 - with annual revenue forecast to grow 23.1% on 2019 to US$111.8 bn.
- JD.com benefitted from its subsidiaries 7fresh and JD logistics — serving customer needs for essential goods in a timely and efficient manner - outstripping the services provided by many grocery specialists.
- JD.com proactively reacted to the the unprecedented demand online, bringing offline stores online using its cloud solution sourced on WeChat’s mini program platform

Reasons to Buy

- Use our revised 2020 forecast for JD.com to understand how it will perform this year.
- Use our charts to review how JD.com's sales are split by region globally and how these regions have been impacted by COVID-19.
- Use our in-depth analysis to review how JD.com has responded to COVID-19 and how this will affect its performance.