IT Service Management (ITSM) Software Market Report – Research, Industry Analysis Reports and Market Demands

Global IT Service Management (ITSM) Software Market Growth (Status and Outlook) 2019-2024

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Table of Content

2019-2024 Global IT Service Management (ITSM) Software Market Report (Status and Outlook)

1 Scope of the Report

2 Executive Summary

2.1 World Market Overview
- 2.1.1 Global IT Service Management (ITSM) Software Market Size 2014-2024
- 2.1.2 IT Service Management (ITSM) Software Market Size CAGR by Region
2.2 IT Service Management (ITSM) Software Segment by Type
- 2.2.1 Cloud-based
- 2.2.2 On-Premises
2.3 IT Service Management (ITSM) Software Market Size by Type
- 2.3.1 Global IT Service Management (ITSM) Software Market Size Market Share by Type (2014-2019)
- 2.3.2 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2014-2019)
2.4 IT Service Management (ITSM) Software Segment by Application
- 2.4.1 SMEs
- 2.4.2 Large Enterprises
2.5 IT Service Management (ITSM) Software Market Size by Application
- 2.5.1 Global IT Service Management (ITSM) Software Market Size Market Share by Application (2014-2019)
- 2.5.2 Global IT Service Management (ITSM) Software Market Size Growth Rate by Application (2014-2019)

3 Global IT Service Management (ITSM) Software by Players

3.1 Global IT Service Management (ITSM) Software Market Size Market Share by Players
- 3.1.1 Global IT Service Management (ITSM) Software Market Size by Players (2017-2019)
- 3.1.2 Global IT Service Management (ITSM) Software Market Size Market Share by Players (2017-2019)
3.2 Global IT Service Management (ITSM) Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
- 3.3.1 Competition Landscape Analysis
- 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 IT Service Management (ITSM) Software by Regions

4.1 IT Service Management (ITSM) Software Market Size by Regions
4.2 Americas IT Service Management (ITSM) Software Market Size Growth
4.3 APAC IT Service Management (ITSM) Software Market Size Growth
4.4 Europe IT Service Management (ITSM) Software Market Size Growth
4.5 Middle East & Africa IT Service Management (ITSM) Software Market Size Growth

5 Americas

5.1 Americas IT Service Management (ITSM) Software Market Size by Countries
5.2 Americas IT Service Management (ITSM) Software Market Size by Type
5.3 Americas IT Service Management (ITSM) Software Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC

6.1 APAC IT Service Management (ITSM) Software Market Size by Countries
6.2 APAC IT Service Management (ITSM) Software Market Size by Type
6.3 APAC IT Service Management (ITSM) Software Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe

7.1 Europe IT Service Management (ITSM) Software by Countries
7.2 Europe IT Service Management (ITSM) Software Market Size by Type
7.3 Europe IT Service Management (ITSM) Software Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa

8.1 Middle East & Africa IT Service Management (ITSM) Software by Countries
8.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type
8.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends

9.1 Market Drivers and Impact
- 9.1.1 Growing Demand from Key Regions
- 9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global IT Service Management (ITSM) Software Market Forecast

10.1 Global IT Service Management (ITSM) Software Market Size Forecast (2019-2024)
10.2 Global IT Service Management (ITSM) Software Forecast by Regions
- 10.2.1 Global IT Service Management (ITSM) Software Forecast by Regions (2019-2024)
- 10.2.2 Americas Market Forecast
- 10.2.3 APAC Market Forecast
- 10.2.4 Europe Market Forecast
- 10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
- 10.3.1 United States Market Forecast
- 10.3.2 Canada Market Forecast
- 10.3.3 Mexico Market Forecast
- 10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
- 10.4.1 China Market Forecast
- 10.4.2 Japan Market Forecast
- 10.4.3 Korea Market Forecast
- 10.4.4 Southeast Asia Market Forecast
- 10.4.5 India Market Forecast
- 10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
- 10.5.1 Germany Market Forecast
- 10.5.2 France Market Forecast
- 10.5.3 UK Market Forecast
- 10.5.4 Italy Market Forecast
- 10.5.5 Russia Market Forecast
- 10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
- 10.6.1 Egypt Market Forecast
- 10.6.2 South Africa Market Forecast
- 10.6.3 Israel Market Forecast
- 10.6.4 Turkey Market Forecast
- 10.6.5 GCC Countries Market Forecast
10.7 Global IT Service Management (ITSM) Software Forecast by Type
10.8 Global IT Service Management (ITSM) Software Forecast by Application

11 Key Players Analysis

12 Research Findings and Conclusion

Description

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.

According to this study, over the next five years the IT Service Management (ITSM) Software market will register a 12.1% CAGR in terms of revenue, the global market size will reach US$ 3600 million by 2024, from US$ 1810 million in 2019. In particular, this report presents the global revenue market share of key companies in IT Service Management (ITSM) Software business, shared in Chapter 3.

This report presents a comprehensive overview, market shares and growth opportunities of IT Service Management (ITSM) Software market by product type, application, key companies and key regions.

This study considers the IT Service Management (ITSM) Software value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Cloud-based
On-Premises
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
SMEs
Large Enterprises

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
To study and analyze the global IT Service Management (ITSM) Software market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of IT Service Management (ITSM) Software market by identifying its various subsegments.
Focuses on the key global IT Service Management (ITSM) Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the IT Service Management (ITSM) Software with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of IT Service Management (ITSM) Software submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.