Global IT Service Management (ITSM) Market Size, Status and Forecast 2019-2025

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by IT Service Management (ITSM) Revenue
• 1.4 Market by Type
  • 1.4.1 Global IT Service Management (ITSM) Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Cloud-based
  • 1.4.3 On-Premises
• 1.5 Market by Application
  • 1.5.1 Global IT Service Management (ITSM) Market Share by Application: 2020 VS 2026
  • 1.5.2 SMEs
  • 1.5.3 Large Enterprises
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Global IT Service Management (ITSM) Market Perspective (2015-2026)
• 2.2 Global IT Service Management (ITSM) Growth Trends by Regions
  • 2.2.1 IT Service Management (ITSM) Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 IT Service Management (ITSM) Historic Market Share by Regions (2015-2020)
  • 2.2.3 IT Service Management (ITSM) Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 IT Service Management (ITSM) Market Growth Strategy
  • 2.3.6 Primary Interviews with Key IT Service Management (ITSM) Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top IT Service Management (ITSM) Players by Market Size
  • 3.1.1 Global Top IT Service Management (ITSM) Players by Revenue (2015-2020)
  • 3.1.2 Global IT Service Management (ITSM) Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global IT Service Management (ITSM) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global IT Service Management (ITSM) Market Concentration Ratio
  • 3.2.1 Global IT Service Management (ITSM) Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by IT Service Management (ITSM) Revenue in 2019
• 3.3 IT Service Management (ITSM) Key Players Head office and Area Served
• 3.4 Key Players IT Service Management (ITSM) Product Solution and Service
• 3.5 Date of Enter into IT Service Management (ITSM) Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

• 4.1 Global IT Service Management (ITSM) Historic Market Size by Type (2015-2020)
• 4.2 Global IT Service Management (ITSM) Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

• 5.1 Global IT Service Management (ITSM) Market Size by Application (2015-2020)
• 5.2 Global IT Service Management (ITSM) Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America IT Service Management (ITSM) Market Size (2015-2020)
• 6.2 IT Service Management (ITSM) Key Players in North America (2019-2020)
• 6.3 North America IT Service Management (ITSM) Market Size by Type (2015-2020)
• 6.4 North America IT Service Management (ITSM) Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe IT Service Management (ITSM) Market Size (2015-2020)
• 7.2 IT Service Management (ITSM) Key Players in Europe (2019-2020)
• 7.3 Europe IT Service Management (ITSM) Market Size by Type (2015-2020)
• 7.4 Europe IT Service Management (ITSM) Market Size by Application (2015-2020)

8 China

• 8.1 China IT Service Management (ITSM) Market Size (2015-2020)
• 8.2 IT Service Management (ITSM) Key Players in China (2019-2020)
• 8.3 China IT Service Management (ITSM) Market Size by Type (2015-2020)
• 8.4 China IT Service Management (ITSM) Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan IT Service Management (ITSM) Market Size (2015-2020)
• 9.2 IT Service Management (ITSM) Key Players in Japan (2019-2020)
• 9.3 Japan IT Service Management (ITSM) Market Size by Type (2015-2020)
• 9.4 Japan IT Service Management (ITSM) Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia IT Service Management (ITSM) Market Size (2015-2020)
• 10.2 IT Service Management (ITSM) Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia IT Service Management (ITSM) Market Size by Type (2015-2020)
• 10.4 Southeast Asia IT Service Management (ITSM) Market Size by Application (2015-2020)

11 India

• 11.1 India IT Service Management (ITSM) Market Size (2015-2020)
• 11.2 IT Service Management (ITSM) Key Players in India (2019-2020)
• 11.3 India IT Service Management (ITSM) Market Size by Type (2015-2020)
• 11.4 India IT Service Management (ITSM) Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America IT Service Management (ITSM) Market Size (2015-2020)
• 12.2 IT Service Management (ITSM) Key Players in Central & South America (2019-2020)
• 12.3 Central & South America IT Service Management (ITSM) Market Size by Type (2015-2020)
• 12.4 Central & South America IT Service Management (ITSM) Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 ServiceNow
  • 13.1.1 ServiceNow Company Details
  • 13.1.2 ServiceNow Business Overview
  • 13.1.3 ServiceNow IT Service Management (ITSM) Introduction
  • 13.1.4 ServiceNow Revenue in IT Service Management (ITSM) Business (2015-2020))
  • 13.1.5 ServiceNow Recent Development
• 13.2 Atlassian
  • 13.2.1 Atlassian Company Details
  • 13.2.2 Atlassian Business Overview
  • 13.2.3 Atlassian IT Service Management (ITSM) Introduction
  • 13.2.4 Atlassian Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 13.2.5 Atlassian Recent Development
• 13.3 Ivanti (HEAT Software)
  • 13.3.1 Ivanti (HEAT Software) Company Details
  • 13.3.2 Ivanti (HEAT Software) Business Overview
  • 13.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Introduction
  • 13.3.4 Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 13.3.5 Ivanti (HEAT Software) Recent Development
• 13.4 IBM
  • 13.4.1 IBM Company Details
  • 13.4.2 IBM Business Overview
  • 13.4.3 IBM IT Service Management (ITSM) Introduction
  • 13.4.4 IBM Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 13.4.5 IBM Recent Development
• 13.5 Broadcom
  • 13.5.1 Broadcom Company Details
  • 13.5.2 Broadcom Business Overview
  • 13.5.3 Broadcom IT Service Management (ITSM) Introduction
  • 13.5.4 Broadcom Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 13.5.5 Broadcom Recent Development
• 13.6 BMC Software
  • 13.6.1 BMC Software Company Details
  • 13.6.2 BMC Software Business Overview
  • 13.6.3 BMC Software IT Service Management (ITSM) Introduction
  • 13.6.4 BMC Software Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 13.6.5 BMC Software Recent Development
• 13.7 ASG Software
  • 13.7.1 ASG Software Company Details
  • 13.7.2 ASG Software Business Overview
  • 13.7.3 ASG Software IT Service Management (ITSM) Introduction
  • 13.7.4 ASG Software Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 13.7.5 ASG Software Recent Development
• 13.8 Axios Systems
  • 13.8.1 Axios Systems Company Details
  • 13.8.2 Axios Systems Business Overview
  • 13.8.3 Axios Systems IT Service Management (ITSM) Introduction
  • 13.8.4 Axios Systems Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 13.8.5 Axios Systems Recent Development
• 13.9 SAP
  • 13.9.1 SAP Company Details
  • 13.9.2 SAP Business Overview
  • 13.9.3 SAP IT Service Management (ITSM) Introduction
  • 13.9.4 SAP Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 13.9.5 SAP Recent Development
• 13.10 Cherwell Software
  • 13.10.1 Cherwell Software Company Details
  • 13.10.2 Cherwell Software Business Overview
  • 13.10.3 Cherwell Software IT Service Management (ITSM) Introduction
  • 13.10.4 Cherwell Software Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 13.10.5 Cherwell Software Recent Development
• 13.11 Micro Focus (Formerly HPE)
  • 10.11.1 Micro Focus (Formerly HPE) Company Details
  • 10.11.2 Micro Focus (Formerly HPE) Business Overview
  • 10.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Introduction
  • 10.11.4 Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.11.5 Micro Focus (Formerly HPE) Recent Development
• 13.12 Freshworks
  • 10.12.1 Freshworks Company Details
  • 10.12.2 Freshworks Business Overview
  • 10.12.3 Freshworks IT Service Management (ITSM) Introduction
  • 10.12.4 Freshworks Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.12.5 Freshworks Recent Development
• 13.13 Ultimo
  • 10.13.1 Ultimo Company Details
  • 10.13.2 Ultimo Business Overview
  • 10.13.3 Ultimo IT Service Management (ITSM) Introduction
  • 10.13.4 Ultimo Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.13.5 Ultimo Recent Development
• 13.14 Epicor
  • 10.14.1 Epicor Company Details
  • 10.14.2 Epicor Business Overview
  • 10.14.3 Epicor IT Service Management (ITSM) Introduction
  • 10.14.4 Epicor Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.14.5 Epicor Recent Development
• 13.15 TOPdesk
  • 10.15.1 TOPdesk Company Details
  • 10.15.2 TOPdesk Business Overview
  • 10.15.3 TOPdesk IT Service Management (ITSM) Introduction
  • 10.15.4 TOPdesk Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.15.5 TOPdesk Recent Development
• 13.16 Samanage
  • 10.16.1 Samanage Company Details
  • 10.16.2 Samanage Business Overview
  • 10.16.3 Samanage IT Service Management (ITSM) Introduction
  • 10.16.4 Samanage Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.16.5 Samanage Recent Development
• 13.17 Agiloft Service
  • 10.17.1 Agiloft Service Company Details
  • 10.17.2 Agiloft Service Business Overview
  • 10.17.3 Agiloft Service IT Service Management (ITSM) Introduction
  • 10.17.4 Agiloft Service Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.17.5 Agiloft Service Recent Development
• 13.18 Symantec
  • 10.18.1 Symantec Company Details
  • 10.18.2 Symantec Business Overview
  • 10.18.3 Symantec IT Service Management (ITSM) Introduction
  • 10.18.4 Symantec Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.18.5 Symantec Recent Development
• 13.19 SysAid
  • 10.19.1 SysAid Company Details
  • 10.19.2 SysAid Business Overview
  • 10.19.3 SysAid IT Service Management (ITSM) Introduction
  • 10.19.4 SysAid Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.19.5 SysAid Recent Development
• 13.20 SolarWinds
  • 10.20.1 SolarWinds Company Details
  • 10.20.2 SolarWinds Business Overview
  • 10.20.3 SolarWinds IT Service Management (ITSM) Introduction
  • 10.20.4 SolarWinds Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.20.5 SolarWinds Recent Development
• 13.21 Autotask
  • 10.21.1 Autotask Company Details
  • 10.21.2 Autotask Business Overview
  • 10.21.3 Autotask IT Service Management (ITSM) Introduction
  • 10.21.4 Autotask Revenue in IT Service Management (ITSM) Business (2015-2020)
  • 10.21.5 Autotask Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer