Report Detail
Global Interactive Voice Response (IVR) System Market Professional Survey Report 2019
- RnM3732800 |
- 07 September, 2019 |
- Global |
- 117 Pages |
- QYResearch |
- Electronics & Semiconductor
Interactive Voice Response (IVR) System is the main equipment for self-service provided by the enterprise. The system adopts a user-oriented voice directory, and completes the corresponding information inquiry and command execution according to the customer's choice (by telephone keyboard or voice), and controls the computer through the buttons of the telephone.
The global Interactive Voice Response (IVR) System market was valued at xx million US$ in 2018 and will reach xx million US$ by the end of 2025, growing at a CAGR of xx% during 2019-2025.
This report focuses on Interactive Voice Response (IVR) System volume and value at global level, regional level and company level. From a global perspective, this report represents overall Interactive Voice Response (IVR) System market size by analyzing historical data and future prospect.
Regionally, this report categorizes the production, apparent consumption, export and import of Interactive Voice Response (IVR) System in North America, Europe, China, Japan, Southeast Asia and India.
For each manufacturer covered, this report analyzes their Interactive Voice Response (IVR) System manufacturing sites, capacity, production, ex-factory price, revenue and market share in global market.
The following manufacturers are covered:
IBM
Aspect Software
AT and T
AVAYA.
BCE
Cisco Systems
Convergys Corp
Dialogic Corporation
Enghouse Systems Limited
Syntellect
Genesys Telecommunications Laboratories
Healthcare Technology Systems (HTS)
Mitel Networks Corporation
Nuance Communications
Philips Speech Processing
Verizon Communications
Voxeo Corporation
West Corporation
Holly Connects
Segment by Regions
North America
Europe
China
Japan
Southeast Asia
India
Segment by Type
Equipment installed on the customer premises
Equipment installed in the PSTN (public switched telephone network)
Application service provider (ASP) / hosted IVR
Segment by Application
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
Table of Contents
Executive Summary
1 Industry Overview of Interactive Voice Response (IVR) System
- 1.1 Definition of Interactive Voice Response (IVR) System
- 1.2 Interactive Voice Response (IVR) System Segment by Type
- 1.2.1 Global Interactive Voice Response (IVR) System Production Growth Rate Comparison by Types (2014-2025)
- 1.2.2 Equipment installed on the customer premises
- 1.2.3 Equipment installed in the PSTN (public switched telephone network)
- 1.2.4 Application service provider (ASP) / hosted IVR
- 1.3 Interactive Voice Response (IVR) System Segment by Applications
- 1.3.1 Global Interactive Voice Response (IVR) System Consumption Comparison by Applications (2014-2025)
- 1.3.2 Bank and stock account balances and transfers
- 1.3.3 Surveys and polls
- 1.3.4 Office call routing
- 1.3.5 Call center forwarding
- 1.3.6 Simple order entry transactions
- 1.3.7 Selective information lookup (movie schedules, etc.)
- 1.4 Global Interactive Voice Response (IVR) System Overall Market
- 1.4.1 Global Interactive Voice Response (IVR) System Revenue (2014-2025)
- 1.4.2 Global Interactive Voice Response (IVR) System Production (2014-2025)
- 1.4.3 North America Interactive Voice Response (IVR) System Status and Prospect (2014-2025)
- 1.4.4 Europe Interactive Voice Response (IVR) System Status and Prospect (2014-2025)
- 1.4.5 China Interactive Voice Response (IVR) System Status and Prospect (2014-2025)
- 1.4.6 Japan Interactive Voice Response (IVR) System Status and Prospect (2014-2025)
- 1.4.7 Southeast Asia Interactive Voice Response (IVR) System Status and Prospect (2014-2025)
- 1.4.8 India Interactive Voice Response (IVR) System Status and Prospect (2014-2025)
2 Manufacturing Cost Structure Analysis
- 2.1 Raw Material and Suppliers
- 2.2 Manufacturing Cost Structure Analysis of Interactive Voice Response (IVR) System
- 2.3 Manufacturing Process Analysis of Interactive Voice Response (IVR) System
- 2.4 Industry Chain Structure of Interactive Voice Response (IVR) System
3 Development and Manufacturing Plants Analysis of Interactive Voice Response (IVR) System
- 3.1 Capacity and Commercial Production Date
- 3.2 Global Interactive Voice Response (IVR) System Manufacturing Plants Distribution
- 3.3 Major Manufacturers Technology Source and Market Position of Interactive Voice Response (IVR) System
- 3.4 Recent Development and Expansion Plans
4 Key Figures of Major Manufacturers
- 4.1 Interactive Voice Response (IVR) System Production and Capacity Analysis
- 4.2 Interactive Voice Response (IVR) System Revenue Analysis
- 4.3 Interactive Voice Response (IVR) System Price Analysis
- 4.4 Market Concentration Degree
5 Interactive Voice Response (IVR) System Regional Market Analysis
- 5.1 Interactive Voice Response (IVR) System Production by Regions
- 5.1.1 Global Interactive Voice Response (IVR) System Production by Regions
- 5.1.2 Global Interactive Voice Response (IVR) System Revenue by Regions
- 5.2 Interactive Voice Response (IVR) System Consumption by Regions
- 5.3 North America Interactive Voice Response (IVR) System Market Analysis
- 5.3.1 North America Interactive Voice Response (IVR) System Production
- 5.3.2 North America Interactive Voice Response (IVR) System Revenue
- 5.3.3 Key Manufacturers in North America
- 5.3.4 North America Interactive Voice Response (IVR) System Import and Export
- 5.4 Europe Interactive Voice Response (IVR) System Market Analysis
- 5.4.1 Europe Interactive Voice Response (IVR) System Production
- 5.4.2 Europe Interactive Voice Response (IVR) System Revenue
- 5.4.3 Key Manufacturers in Europe
- 5.4.4 Europe Interactive Voice Response (IVR) System Import and Export
- 5.5 China Interactive Voice Response (IVR) System Market Analysis
- 5.5.1 China Interactive Voice Response (IVR) System Production
- 5.5.2 China Interactive Voice Response (IVR) System Revenue
- 5.5.3 Key Manufacturers in China
- 5.5.4 China Interactive Voice Response (IVR) System Import and Export
- 5.6 Japan Interactive Voice Response (IVR) System Market Analysis
- 5.6.1 Japan Interactive Voice Response (IVR) System Production
- 5.6.2 Japan Interactive Voice Response (IVR) System Revenue
- 5.6.3 Key Manufacturers in Japan
- 5.6.4 Japan Interactive Voice Response (IVR) System Import and Export
- 5.7 Southeast Asia Interactive Voice Response (IVR) System Market Analysis
- 5.7.1 Southeast Asia Interactive Voice Response (IVR) System Production
- 5.7.2 Southeast Asia Interactive Voice Response (IVR) System Revenue
- 5.7.3 Key Manufacturers in Southeast Asia
- 5.7.4 Southeast Asia Interactive Voice Response (IVR) System Import and Export
- 5.8 India Interactive Voice Response (IVR) System Market Analysis
- 5.8.1 India Interactive Voice Response (IVR) System Production
- 5.8.2 India Interactive Voice Response (IVR) System Revenue
- 5.8.3 Key Manufacturers in India
- 5.8.4 India Interactive Voice Response (IVR) System Import and Export
6 Interactive Voice Response (IVR) System Segment Market Analysis (by Type)
- 6.1 Global Interactive Voice Response (IVR) System Production by Type
- 6.2 Global Interactive Voice Response (IVR) System Revenue by Type
- 6.3 Interactive Voice Response (IVR) System Price by Type
7 Interactive Voice Response (IVR) System Segment Market Analysis (by Application)
- 7.1 Global Interactive Voice Response (IVR) System Consumption by Application
- 7.2 Global Interactive Voice Response (IVR) System Consumption Market Share by Application (2014-2019)
8 Interactive Voice Response (IVR) System Major Manufacturers Analysis
- 8.1 IBM
- 8.1.1 IBM Interactive Voice Response (IVR) System Production Sites and Area Served
- 8.1.2 IBM Product Introduction, Application and Specification
- 8.1.3 IBM Interactive Voice Response (IVR) System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.1.4 Main Business and Markets Served
- 8.2 Aspect Software
- 8.2.1 Aspect Software Interactive Voice Response (IVR) System Production Sites and Area Served
- 8.2.2 Aspect Software Product Introduction, Application and Specification
- 8.2.3 Aspect Software Interactive Voice Response (IVR) System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.2.4 Main Business and Markets Served
- 8.3 AT and T
- 8.3.1 AT and T Interactive Voice Response (IVR) System Production Sites and Area Served
- 8.3.2 AT and T Product Introduction, Application and Specification
- 8.3.3 AT and T Interactive Voice Response (IVR) System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.3.4 Main Business and Markets Served
- 8.4 AVAYA.
- 8.4.1 AVAYA. Interactive Voice Response (IVR) System Production Sites and Area Served
- 8.4.2 AVAYA. Product Introduction, Application and Specification
- 8.4.3 AVAYA. Interactive Voice Response (IVR) System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.4.4 Main Business and Markets Served
- 8.5 BCE
- 8.5.1 BCE Interactive Voice Response (IVR) System Production Sites and Area Served
- 8.5.2 BCE Product Introduction, Application and Specification
- 8.5.3 BCE Interactive Voice Response (IVR) System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.5.4 Main Business and Markets Served
- 8.6 Cisco Systems
- 8.6.1 Cisco Systems Interactive Voice Response (IVR) System Production Sites and Area Served
- 8.6.2 Cisco Systems Product Introduction, Application and Specification
- 8.6.3 Cisco Systems Interactive Voice Response (IVR) System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.6.4 Main Business and Markets Served
- 8.7 Convergys Corp
- 8.7.1 Convergys Corp Interactive Voice Response (IVR) System Production Sites and Area Served
- 8.7.2 Convergys Corp Product Introduction, Application and Specification
- 8.7.3 Convergys Corp Interactive Voice Response (IVR) System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.7.4 Main Business and Markets Served
- 8.8 Dialogic Corporation
- 8.8.1 Dialogic Corporation Interactive Voice Response (IVR) System Production Sites and Area Served
- 8.8.2 Dialogic Corporation Product Introduction, Application and Specification
- 8.8.3 Dialogic Corporation Interactive Voice Response (IVR) System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.8.4 Main Business and Markets Served
- 8.9 Enghouse Systems Limited
- 8.9.1 Enghouse Systems Limited Interactive Voice Response (IVR) System Production Sites and Area Served
- 8.9.2 Enghouse Systems Limited Product Introduction, Application and Specification
- 8.9.3 Enghouse Systems Limited Interactive Voice Response (IVR) System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.9.4 Main Business and Markets Served
- 8.10 Syntellect
- 8.10.1 Syntellect Interactive Voice Response (IVR) System Production Sites and Area Served
- 8.10.2 Syntellect Product Introduction, Application and Specification
- 8.10.3 Syntellect Interactive Voice Response (IVR) System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.10.4 Main Business and Markets Served
- 8.11 Genesys Telecommunications Laboratories
- 8.12 Healthcare Technology Systems (HTS)
- 8.13 Mitel Networks Corporation
- 8.14 Nuance Communications
- 8.15 Philips Speech Processing
- 8.16 Verizon Communications
- 8.17 Voxeo Corporation
- 8.18 West Corporation
- 8.19 Holly Connects
9 Development Trend of Analysis of Interactive Voice Response (IVR) System Market
- 9.1 Global Interactive Voice Response (IVR) System Market Trend Analysis
- 9.1.1 Global Interactive Voice Response (IVR) System Market Size (Volume and Value) Forecast 2019-2025
- 9.2 Interactive Voice Response (IVR) System Regional Market Trend
- 9.2.1 North America Interactive Voice Response (IVR) System Forecast 2019-2025
- 9.2.2 Europe Interactive Voice Response (IVR) System Forecast 2019-2025
- 9.2.3 China Interactive Voice Response (IVR) System Forecast 2019-2025
- 9.2.4 Japan Interactive Voice Response (IVR) System Forecast 2019-2025
- 9.2.5 Southeast Asia Interactive Voice Response (IVR) System Forecast 2019-2025
- 9.2.6 India Interactive Voice Response (IVR) System Forecast 2019-2025
- 9.3 Interactive Voice Response (IVR) System Market Trend (Product Type)
- 9.4 Interactive Voice Response (IVR) System Market Trend (Application)
- 10.1 Marketing Channel
- 10.1.1 Direct Marketing
- 10.1.2 Indirect Marketing
- 10.3 Interactive Voice Response (IVR) System Customers
11 Market Dynamics
- 11.1 Market Trends
- 11.2 Opportunities
- 11.3 Market Drivers
- 11.4 Challenges
- 11.5 Influence Factors
12 Conclusion
13 Appendix
- 13.1 Methodology/Research Approach
- 13.1.1 Research Programs/Design
- 13.1.2 Market Size Estimation
- 13.1.3 Market Breakdown and Data Triangulation
- 13.2 Data Source
- 13.2.1 Secondary Sources
- 13.2.2 Primary Sources
- 13.3 Author List
Summary:
Get latest Market Research Reports on Interactive Voice Response (IVR) System. Industry analysis & Market Report on Interactive Voice Response (IVR) System is a syndicated market report, published as Global Interactive Voice Response (IVR) System Market Professional Survey Report 2019. It is complete Research Study and Industry Analysis of Interactive Voice Response (IVR) System market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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