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Global (United States, European Union and China) Interactive Voice Response (IVR) System Market Research Report 2019-2025

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Table of Contents

    1 Report Overview

    • 1.1 Research Scope
    • 1.2 Major Manufacturers Covered in This Report
    • 1.3 Market Segment by Type
      • 1.3.1 Global Interactive Voice Response (IVR) System Market Size Growth Rate by Type (2019-2025)
      • 1.3.2 Equipment installed on the customer premises
      • 1.3.3 Equipment installed in the PSTN (public switched telephone network)
      • 1.3.4 Application service provider (ASP) / hosted IVR
    • 1.4 Market Segment by Application
      • 1.4.1 Global Interactive Voice Response (IVR) System Market Share by Application (2019-2025)
      • 1.4.2 Bank and stock account balances and transfers
      • 1.4.3 Surveys and polls
      • 1.4.4 Office call routing
      • 1.4.5 Call center forwarding
      • 1.4.6 Simple order entry transactions
      • 1.4.7 Selective information lookup (movie schedules, etc.)
    • 1.5 Study Objectives
    • 1.6 Years Considered

    2 Global Growth Trends

    • 2.1 Production and Capacity Analysis
      • 2.1.1 Global Interactive Voice Response (IVR) System Production Value 2014-2025
      • 2.1.2 Global Interactive Voice Response (IVR) System Production 2014-2025
      • 2.1.3 Global Interactive Voice Response (IVR) System Capacity 2014-2025
      • 2.1.4 Global Interactive Voice Response (IVR) System Marketing Pricing and Trends
    • 2.2 Key Producers Growth Rate (CAGR) 2019-2025
      • 2.2.1 Global Interactive Voice Response (IVR) System Market Size CAGR of Key Regions
      • 2.2.2 Global Interactive Voice Response (IVR) System Market Share of Key Regions
    • 2.3 Industry Trends
      • 2.3.1 Market Top Trends
      • 2.3.2 Market Drivers

    3 Market Share by Manufacturers

    • 3.1 Capacity and Production by Manufacturers
      • 3.1.1 Global Interactive Voice Response (IVR) System Capacity by Manufacturers
      • 3.1.2 Global Interactive Voice Response (IVR) System Production by Manufacturers
    • 3.2 Revenue by Manufacturers
      • 3.2.1 Interactive Voice Response (IVR) System Revenue by Manufacturers (2014-2019)
      • 3.2.2 Interactive Voice Response (IVR) System Revenue Share by Manufacturers (2014-2019)
      • 3.2.3 Global Interactive Voice Response (IVR) System Market Concentration Ratio (CR5 and HHI)
    • 3.3 Interactive Voice Response (IVR) System Price by Manufacturers
    • 3.4 Key Manufacturers Interactive Voice Response (IVR) System Plants/Factories Distribution and Area Served
    • 3.5 Date of Key Manufacturers Enter into Interactive Voice Response (IVR) System Market
    • 3.6 Key Manufacturers Interactive Voice Response (IVR) System Product Offered
    • 3.7 Mergers & Acquisitions, Expansion Plans

    4 Market Size by Type

    • 4.1 Production and Production Value for Each Type
      • 4.1.1 Equipment installed on the customer premises Production and Production Value (2014-2019)
      • 4.1.2 Equipment installed in the PSTN (public switched telephone network) Production and Production Value (2014-2019)
      • 4.1.3 Application service provider (ASP) / hosted IVR Production and Production Value (2014-2019)
    • 4.2 Global Interactive Voice Response (IVR) System Production Market Share by Type
    • 4.3 Global Interactive Voice Response (IVR) System Production Value Market Share by Type
    • 4.4 Interactive Voice Response (IVR) System Ex-factory Price by Type

    5 Market Size by Application

    • 5.1 Overview
    • 5.2 Global Interactive Voice Response (IVR) System Consumption by Application

    6 Production by Regions

    • 6.1 Global Interactive Voice Response (IVR) System Production (History Data) by Regions 2014-2019
    • 6.2 Global Interactive Voice Response (IVR) System Production Value (History Data) by Regions
    • 6.3 United States
      • 6.3.1 United States Interactive Voice Response (IVR) System Production Growth Rate 2014-2019
      • 6.3.2 United States Interactive Voice Response (IVR) System Production Value Growth Rate 2014-2019
      • 6.3.3 Key Players in United States
      • 6.3.4 United States Interactive Voice Response (IVR) System Import & Export
    • 6.4 European Union
      • 6.4.1 European Union Interactive Voice Response (IVR) System Production Growth Rate 2014-2019
      • 6.4.2 European Union Interactive Voice Response (IVR) System Production Value Growth Rate 2014-2019
      • 6.4.3 Key Players in European Union
      • 6.4.4 European Union Interactive Voice Response (IVR) System Import & Export
    • 6.5 China
      • 6.5.1 China Interactive Voice Response (IVR) System Production Growth Rate 2014-2019
      • 6.5.2 China Interactive Voice Response (IVR) System Production Value Growth Rate 2014-2019
      • 6.5.3 Key Players in China
      • 6.5.4 China Interactive Voice Response (IVR) System Import & Export
    • 6.6 Rest of World
      • 6.6.1 Japan
      • 6.6.2 Korea
      • 6.6.3 India
      • 6.6.4 Southeast Asia

    7 Interactive Voice Response (IVR) System Consumption by Regions

    • 7.1 Global Interactive Voice Response (IVR) System Consumption (History Data) by Regions
    • 7.2 United States
      • 7.2.1 United States Interactive Voice Response (IVR) System Consumption by Type
      • 7.2.2 United States Interactive Voice Response (IVR) System Consumption by Application
    • 7.3 European Union
      • 7.3.1 European Union Interactive Voice Response (IVR) System Consumption by Type
      • 7.3.2 European Union Interactive Voice Response (IVR) System Consumption by Application
    • 7.4 China
      • 7.4.1 China Interactive Voice Response (IVR) System Consumption by Type
      • 7.4.2 China Interactive Voice Response (IVR) System Consumption by Application
    • 7.5 Rest of World
      • 7.5.1 Rest of World Interactive Voice Response (IVR) System Consumption by Type
      • 7.5.2 Rest of World Interactive Voice Response (IVR) System Consumption by Application
      • 7.5.1 Japan
      • 7.5.2 Korea
      • 7.5.3 India
      • 7.5.4 Southeast Asia

    8 Company Profiles

    • 8.1 IBM
      • 8.1.1 IBM Company Details
      • 8.1.2 Company Description and Business Overview
      • 8.1.3 Production and Revenue of Interactive Voice Response (IVR) System
      • 8.1.4 Interactive Voice Response (IVR) System Product Introduction
      • 8.1.5 IBM Recent Development
    • 8.2 Aspect Software
      • 8.2.1 Aspect Software Company Details
      • 8.2.2 Company Description and Business Overview
      • 8.2.3 Production and Revenue of Interactive Voice Response (IVR) System
      • 8.2.4 Interactive Voice Response (IVR) System Product Introduction
      • 8.2.5 Aspect Software Recent Development
    • 8.3 AT and T
      • 8.3.1 AT and T Company Details
      • 8.3.2 Company Description and Business Overview
      • 8.3.3 Production and Revenue of Interactive Voice Response (IVR) System
      • 8.3.4 Interactive Voice Response (IVR) System Product Introduction
      • 8.3.5 AT and T Recent Development
    • 8.4 AVAYA.
      • 8.4.1 AVAYA. Company Details
      • 8.4.2 Company Description and Business Overview
      • 8.4.3 Production and Revenue of Interactive Voice Response (IVR) System
      • 8.4.4 Interactive Voice Response (IVR) System Product Introduction
      • 8.4.5 AVAYA. Recent Development
    • 8.5 BCE
      • 8.5.1 BCE Company Details
      • 8.5.2 Company Description and Business Overview
      • 8.5.3 Production and Revenue of Interactive Voice Response (IVR) System
      • 8.5.4 Interactive Voice Response (IVR) System Product Introduction
      • 8.5.5 BCE Recent Development
    • 8.6 Cisco Systems
      • 8.6.1 Cisco Systems Company Details
      • 8.6.2 Company Description and Business Overview
      • 8.6.3 Production and Revenue of Interactive Voice Response (IVR) System
      • 8.6.4 Interactive Voice Response (IVR) System Product Introduction
      • 8.6.5 Cisco Systems Recent Development
    • 8.7 Convergys Corp
      • 8.7.1 Convergys Corp Company Details
      • 8.7.2 Company Description and Business Overview
      • 8.7.3 Production and Revenue of Interactive Voice Response (IVR) System
      • 8.7.4 Interactive Voice Response (IVR) System Product Introduction
      • 8.7.5 Convergys Corp Recent Development
    • 8.8 Dialogic Corporation
      • 8.8.1 Dialogic Corporation Company Details
      • 8.8.2 Company Description and Business Overview
      • 8.8.3 Production and Revenue of Interactive Voice Response (IVR) System
      • 8.8.4 Interactive Voice Response (IVR) System Product Introduction
      • 8.8.5 Dialogic Corporation Recent Development
    • 8.9 Enghouse Systems Limited
      • 8.9.1 Enghouse Systems Limited Company Details
      • 8.9.2 Company Description and Business Overview
      • 8.9.3 Production and Revenue of Interactive Voice Response (IVR) System
      • 8.9.4 Interactive Voice Response (IVR) System Product Introduction
      • 8.9.5 Enghouse Systems Limited Recent Development
    • 8.10 Syntellect
      • 8.10.1 Syntellect Company Details
      • 8.10.2 Company Description and Business Overview
      • 8.10.3 Production and Revenue of Interactive Voice Response (IVR) System
      • 8.10.4 Interactive Voice Response (IVR) System Product Introduction
      • 8.10.5 Syntellect Recent Development
    • 8.11 Genesys Telecommunications Laboratories
    • 8.12 Healthcare Technology Systems (HTS)
    • 8.13 Mitel Networks Corporation
    • 8.14 Nuance Communications
    • 8.15 Philips Speech Processing
    • 8.16 Verizon Communications
    • 8.17 Voxeo Corporation
    • 8.18 West Corporation
    • 8.19 Holly Connects

    9 Market Forecast

    • 9.1 Global Market Size Forecast
      • 9.1.1 Global Interactive Voice Response (IVR) System Capacity, Production Forecast 2019-2025
      • 9.1.2 Global Interactive Voice Response (IVR) System Production Value Forecast 2019-2025
    • 9.2 Market Forecast by Regions
      • 9.2.1 Global Interactive Voice Response (IVR) System Production and Value Forecast by Regions 2019-2025
      • 9.2.2 Global Interactive Voice Response (IVR) System Consumption Forecast by Regions 2019-2025
    • 9.3 United States
      • 9.3.1 Production and Value Forecast in United States
      • 9.3.2 Consumption Forecast in United States
    • 9.4 European Union
      • 9.4.1 Production and Value Forecast in European Union
      • 9.4.2 Consumption Forecast in European Union
    • 9.5 China
      • 9.5.1 Production and Value Forecast in China
      • 9.5.2 Consumption Forecast in China
    • 9.6 Rest of World
      • 9.6.1 Japan
      • 9.6.2 Korea
      • 9.6.3 India
      • 9.6.4 Southeast Asia
    • 9.7 Forecast by Type
      • 9.7.1 Global Interactive Voice Response (IVR) System Production Forecast by Type
      • 9.7.2 Global Interactive Voice Response (IVR) System Production Value Forecast by Type
    • 9.8 Consumption Forecast by Application

    10 Value Chain and Sales Channels Analysis

    • 10.1 Value Chain Analysis
    • 10.2 Sales Channels Analysis
      • 10.2.1 Interactive Voice Response (IVR) System Sales Channels
      • 10.2.2 Interactive Voice Response (IVR) System Distributors
    • 10.3 Interactive Voice Response (IVR) System Customers

    11 Opportunities & Challenges, Threat and Affecting Factors

    • 11.1 Market Opportunities
    • 11.2 Market Challenges
    • 11.3 Porter's Five Forces Analysis

    12 Key Findings

      13 Appendix

      • 13.1 Research Methodology
        • 13.1.1 Methodology/Research Approach
          • 13.1.1.1 Research Programs/Design
          • 13.1.1.2 Market Size Estimation
          • 13.1.1.3 Market Breakdown and Data Triangulation
        • 13.1.2 Data Source
          • 13.1.2.1 Secondary Sources
          • 13.1.2.2 Primary Sources
      • 13.2 Author Details

      Interactive Voice Response (IVR) System is the main equipment for self-service provided by the enterprise. The system adopts a user-oriented voice directory, and completes the corresponding information inquiry and command execution according to the customer's choice (by telephone keyboard or voice), and controls the computer through the buttons of the telephone.
      In 2019, the market size of Interactive Voice Response (IVR) System is xx million US$ and it will reach xx million US$ in 2025, growing at a CAGR of xx% from 2019; while in China, the market size is valued at xx million US$ and will increase to xx million US$ in 2025, with a CAGR of xx% during forecast period.
      In this report, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for Interactive Voice Response (IVR) System.

      This report studies the global market size of Interactive Voice Response (IVR) System, especially focuses on the key regions like United States, European Union, China, and other regions (Japan, Korea, India and Southeast Asia).
      This study presents the Interactive Voice Response (IVR) System production, revenue, market share and growth rate for each key company, and also covers the breakdown data (production, consumption, revenue and market share) by regions, type and applications. history breakdown data from 2014 to 2019, and forecast to 2025.
      For top companies in United States, European Union and China, this report investigates and analyzes the production, value, price, market share and growth rate for the top manufacturers, key data from 2014 to 2019.

      In global market, the following companies are covered:
      IBM
      Aspect Software
      AT and T
      AVAYA.
      BCE
      Cisco Systems
      Convergys Corp
      Dialogic Corporation
      Enghouse Systems Limited
      Syntellect
      Genesys Telecommunications Laboratories
      Healthcare Technology Systems (HTS)
      Mitel Networks Corporation
      Nuance Communications
      Philips Speech Processing
      Verizon Communications
      Voxeo Corporation
      West Corporation
      Holly Connects

      Market Segment by Product Type
      Equipment installed on the customer premises
      Equipment installed in the PSTN (public switched telephone network)
      Application service provider (ASP) / hosted IVR

      Market Segment by Application
      Bank and stock account balances and transfers
      Surveys and polls
      Office call routing
      Call center forwarding
      Simple order entry transactions
      Selective information lookup (movie schedules, etc.)

      Key Regions split in this report: breakdown data for each region.
      United States
      China
      European Union
      Rest of World (Japan, Korea, India and Southeast Asia)

      The study objectives are:
      To analyze and research the Interactive Voice Response (IVR) System status and future forecast in United States, European Union and China, involving sales, value (revenue), growth rate (CAGR), market share, historical and forecast.
      To present the key Interactive Voice Response (IVR) System manufacturers, presenting the sales, revenue, market share, and recent development for key players.
      To split the breakdown data by regions, type, companies and applications
      To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints and risks.
      To identify significant trends, drivers, influence factors in global and regions
      To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market

      In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) System are as follows:
      History Year: 2014-2018
      Base Year: 2018
      Estimated Year: 2019
      Forecast Year 2019 to 2025

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