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Global Insurance Customer Relationship Management (CRM) Software Market 2026 by Company, Regions, Type and Application, Forecast to 2032

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1 Market Overview

  • 1.1 Product Overview and Scope
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Insurance Customer Relationship Management (CRM) Software by Type
    • 1.3.1 Overview: Global Insurance Customer Relationship Management (CRM) Software Market Size by Type: 2021 Versus 2025 Versus 2032
    • 1.3.2 Global Insurance Customer Relationship Management (CRM) Software Consumption Value Market Share by Type in 2025
    • 1.3.3 Cloud-based
    • 1.3.4 On-premise
  • 1.4 Classification of Insurance Customer Relationship Management (CRM) Software by Functionality
    • 1.4.1 Overview: Global Insurance Customer Relationship Management (CRM) Software Market Size by Functionality: 2021 Versus 2025 Versus 2032
    • 1.4.2 Global Insurance Customer Relationship Management (CRM) Software Consumption Value Market Share by Functionality in 2025
    • 1.4.3 Customer Information Management
    • 1.4.4 Sales Management
    • 1.4.5 Claims Management
    • 1.4.6 Others
  • 1.5 Classification of Insurance Customer Relationship Management (CRM) Software by Technical Architecture
    • 1.5.1 Overview: Global Insurance Customer Relationship Management (CRM) Software Market Size by Technical Architecture: 2021 Versus 2025 Versus 2032
    • 1.5.2 Global Insurance Customer Relationship Management (CRM) Software Consumption Value Market Share by Technical Architecture in 2025
    • 1.5.3 Traditional Architecture
    • 1.5.4 Cloud-Native Architecture
    • 1.5.5 Artificial Intelligence and Big Data Architecture
  • 1.6 Global Insurance Customer Relationship Management (CRM) Software Market by Application
    • 1.6.1 Overview: Global Insurance Customer Relationship Management (CRM) Software Market Size by Application: 2021 Versus 2025 Versus 2032
    • 1.6.2 Large Enterprises
    • 1.6.3 SMEs
  • 1.7 Global Insurance Customer Relationship Management (CRM) Software Market Size & Forecast
  • 1.8 Global Insurance Customer Relationship Management (CRM) Software Market Size and Forecast by Region
    • 1.8.1 Global Insurance Customer Relationship Management (CRM) Software Market Size by Region: 2021 VS 2025 VS 2032
    • 1.8.2 Global Insurance Customer Relationship Management (CRM) Software Market Size by Region, (2021-2032)
    • 1.8.3 North America Insurance Customer Relationship Management (CRM) Software Market Size and Prospect (2021-2032)
    • 1.8.4 Europe Insurance Customer Relationship Management (CRM) Software Market Size and Prospect (2021-2032)
    • 1.8.5 Asia-Pacific Insurance Customer Relationship Management (CRM) Software Market Size and Prospect (2021-2032)
    • 1.8.6 South America Insurance Customer Relationship Management (CRM) Software Market Size and Prospect (2021-2032)
    • 1.8.7 Middle East & Africa Insurance Customer Relationship Management (CRM) Software Market Size and Prospect (2021-2032)

2 Company Profiles

  • 2.1 Vertafore
    • 2.1.1 Vertafore Details
    • 2.1.2 Vertafore Major Business
    • 2.1.3 Vertafore Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.1.4 Vertafore Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.1.5 Vertafore Recent Developments and Future Plans
  • 2.2 Agent CRM
    • 2.2.1 Agent CRM Details
    • 2.2.2 Agent CRM Major Business
    • 2.2.3 Agent CRM Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.2.4 Agent CRM Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.2.5 Agent CRM Recent Developments and Future Plans
  • 2.3 Better Agency
    • 2.3.1 Better Agency Details
    • 2.3.2 Better Agency Major Business
    • 2.3.3 Better Agency Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.3.4 Better Agency Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.3.5 Better Agency Recent Developments and Future Plans
  • 2.4 HubSpot
    • 2.4.1 HubSpot Details
    • 2.4.2 HubSpot Major Business
    • 2.4.3 HubSpot Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.4.4 HubSpot Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.4.5 HubSpot Recent Developments and Future Plans
  • 2.5 Damco Solutions
    • 2.5.1 Damco Solutions Details
    • 2.5.2 Damco Solutions Major Business
    • 2.5.3 Damco Solutions Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.5.4 Damco Solutions Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.5.5 Damco Solutions Recent Developments and Future Plans
  • 2.6 InsuredMine
    • 2.6.1 InsuredMine Details
    • 2.6.2 InsuredMine Major Business
    • 2.6.3 InsuredMine Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.6.4 InsuredMine Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.6.5 InsuredMine Recent Developments and Future Plans
  • 2.7 insureio
    • 2.7.1 insureio Details
    • 2.7.2 insureio Major Business
    • 2.7.3 insureio Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.7.4 insureio Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.7.5 insureio Recent Developments and Future Plans
  • 2.8 Thryv
    • 2.8.1 Thryv Details
    • 2.8.2 Thryv Major Business
    • 2.8.3 Thryv Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.8.4 Thryv Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.8.5 Thryv Recent Developments and Future Plans
  • 2.9 Salesmate
    • 2.9.1 Salesmate Details
    • 2.9.2 Salesmate Major Business
    • 2.9.3 Salesmate Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.9.4 Salesmate Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.9.5 Salesmate Recent Developments and Future Plans
  • 2.10 Flamon Cloudtech
    • 2.10.1 Flamon Cloudtech Details
    • 2.10.2 Flamon Cloudtech Major Business
    • 2.10.3 Flamon Cloudtech Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.10.4 Flamon Cloudtech Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.10.5 Flamon Cloudtech Recent Developments and Future Plans
  • 2.11 Vtiger
    • 2.11.1 Vtiger Details
    • 2.11.2 Vtiger Major Business
    • 2.11.3 Vtiger Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.11.4 Vtiger Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.11.5 Vtiger Recent Developments and Future Plans
  • 2.12 Zoho
    • 2.12.1 Zoho Details
    • 2.12.2 Zoho Major Business
    • 2.12.3 Zoho Insurance Customer Relationship Management (CRM) Software Product and Solutions
    • 2.12.4 Zoho Insurance Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2021-2026)
    • 2.12.5 Zoho Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Insurance Customer Relationship Management (CRM) Software Revenue and Share by Players (2021-2026)
  • 3.2 Market Share Analysis (2025)
    • 3.2.1 Market Share of Insurance Customer Relationship Management (CRM) Software by Company Revenue
    • 3.2.2 Top 3 Insurance Customer Relationship Management (CRM) Software Players Market Share in 2025
    • 3.2.3 Top 6 Insurance Customer Relationship Management (CRM) Software Players Market Share in 2025
  • 3.3 Insurance Customer Relationship Management (CRM) Software Market: Overall Company Footprint Analysis
    • 3.3.1 Insurance Customer Relationship Management (CRM) Software Market: Region Footprint
    • 3.3.2 Insurance Customer Relationship Management (CRM) Software Market: Company Product Type Footprint
    • 3.3.3 Insurance Customer Relationship Management (CRM) Software Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Insurance Customer Relationship Management (CRM) Software Consumption Value and Market Share by Type (2021-2026)
  • 4.2 Global Insurance Customer Relationship Management (CRM) Software Market Forecast by Type (2027-2032)

5 Market Size Segment by Application

  • 5.1 Global Insurance Customer Relationship Management (CRM) Software Consumption Value Market Share by Application (2021-2026)
  • 5.2 Global Insurance Customer Relationship Management (CRM) Software Market Forecast by Application (2027-2032)

6 North America

  • 6.1 North America Insurance Customer Relationship Management (CRM) Software Consumption Value by Type (2021-2032)
  • 6.2 North America Insurance Customer Relationship Management (CRM) Software Market Size by Application (2021-2032)
  • 6.3 North America Insurance Customer Relationship Management (CRM) Software Market Size by Country
    • 6.3.1 North America Insurance Customer Relationship Management (CRM) Software Consumption Value by Country (2021-2032)
    • 6.3.2 United States Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 6.3.3 Canada Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 6.3.4 Mexico Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)

7 Europe

  • 7.1 Europe Insurance Customer Relationship Management (CRM) Software Consumption Value by Type (2021-2032)
  • 7.2 Europe Insurance Customer Relationship Management (CRM) Software Consumption Value by Application (2021-2032)
  • 7.3 Europe Insurance Customer Relationship Management (CRM) Software Market Size by Country
    • 7.3.1 Europe Insurance Customer Relationship Management (CRM) Software Consumption Value by Country (2021-2032)
    • 7.3.2 Germany Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 7.3.3 France Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 7.3.4 United Kingdom Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 7.3.5 Russia Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 7.3.6 Italy Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)

8 Asia-Pacific

  • 8.1 Asia-Pacific Insurance Customer Relationship Management (CRM) Software Consumption Value by Type (2021-2032)
  • 8.2 Asia-Pacific Insurance Customer Relationship Management (CRM) Software Consumption Value by Application (2021-2032)
  • 8.3 Asia-Pacific Insurance Customer Relationship Management (CRM) Software Market Size by Region
    • 8.3.1 Asia-Pacific Insurance Customer Relationship Management (CRM) Software Consumption Value by Region (2021-2032)
    • 8.3.2 China Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 8.3.3 Japan Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 8.3.4 South Korea Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 8.3.5 India Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 8.3.6 Southeast Asia Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 8.3.7 Australia Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)

9 South America

  • 9.1 South America Insurance Customer Relationship Management (CRM) Software Consumption Value by Type (2021-2032)
  • 9.2 South America Insurance Customer Relationship Management (CRM) Software Consumption Value by Application (2021-2032)
  • 9.3 South America Insurance Customer Relationship Management (CRM) Software Market Size by Country
    • 9.3.1 South America Insurance Customer Relationship Management (CRM) Software Consumption Value by Country (2021-2032)
    • 9.3.2 Brazil Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 9.3.3 Argentina Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)

10 Middle East & Africa

  • 10.1 Middle East & Africa Insurance Customer Relationship Management (CRM) Software Consumption Value by Type (2021-2032)
  • 10.2 Middle East & Africa Insurance Customer Relationship Management (CRM) Software Consumption Value by Application (2021-2032)
  • 10.3 Middle East & Africa Insurance Customer Relationship Management (CRM) Software Market Size by Country
    • 10.3.1 Middle East & Africa Insurance Customer Relationship Management (CRM) Software Consumption Value by Country (2021-2032)
    • 10.3.2 Turkey Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 10.3.3 Saudi Arabia Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)
    • 10.3.4 UAE Insurance Customer Relationship Management (CRM) Software Market Size and Forecast (2021-2032)

11 Market Dynamics

  • 11.1 Insurance Customer Relationship Management (CRM) Software Market Drivers
  • 11.2 Insurance Customer Relationship Management (CRM) Software Market Restraints
  • 11.3 Insurance Customer Relationship Management (CRM) Software Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 Insurance Customer Relationship Management (CRM) Software Industry Chain
  • 12.2 Insurance Customer Relationship Management (CRM) Software Upstream Analysis
  • 12.3 Insurance Customer Relationship Management (CRM) Software Midstream Analysis
  • 12.4 Insurance Customer Relationship Management (CRM) Software Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    According to our (Global Info Research) latest study, the global Insurance Customer Relationship Management (CRM) Software market size was valued at US$ 440 million in 2025 and is forecast to a readjusted size of US$ 682 million by 2032 with a CAGR of 5.1% during review period.
    Insurance Customer Relationship Management (CRM) software is a specialized class of CRM systems tailored to the needs of insurance carriers, agencies, and brokers. It combines traditional CRM capabilities with industry-specific features to manage policy lifecycle, claims, underwriting, and customer interactions more effectively.
    This report is a detailed and comprehensive analysis for global Insurance Customer Relationship Management (CRM) Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
    Key Features:
    Global Insurance Customer Relationship Management (CRM) Software market size and forecasts, in consumption value ($ Million), 2021-2032
    Global Insurance Customer Relationship Management (CRM) Software market size and forecasts by region and country, in consumption value ($ Million), 2021-2032
    Global Insurance Customer Relationship Management (CRM) Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2021-2032
    Global Insurance Customer Relationship Management (CRM) Software market shares of main players, in revenue ($ Million), 2021-2026
    The Primary Objectives in This Report Are:
    To determine the size of the total market opportunity of global and key countries
    To assess the growth potential for Insurance Customer Relationship Management (CRM) Software
    To forecast future growth in each product and end-use market
    To assess competitive factors affecting the marketplace
    This report profiles key players in the global Insurance Customer Relationship Management (CRM) Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Vertafore, Agent CRM, Better Agency, HubSpot, Damco Solutions, InsuredMine, insureio, Thryv, Salesmate, Flamon Cloudtech, etc.
    This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
    Market segmentation
    Insurance Customer Relationship Management (CRM) Software market is split by Type and by Application. For the period 2021-2032, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
    Market segment by Type
    Cloud-based
    On-premise
    Market segment by Functionality
    Customer Information Management
    Sales Management
    Claims Management
    Others
    Market segment by Technical Architecture
    Traditional Architecture
    Cloud-Native Architecture
    Artificial Intelligence and Big Data Architecture
    Market segment by Application
    Large Enterprises
    SMEs
    Market segment by players, this report covers
    Vertafore
    Agent CRM
    Better Agency
    HubSpot
    Damco Solutions
    InsuredMine
    insureio
    Thryv
    Salesmate
    Flamon Cloudtech
    Vtiger
    Zoho
    Market segment by regions, regional analysis covers
    North America (United States, Canada and Mexico)
    Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
    South America (Brazil, Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
    The content of the study subjects, includes a total of 13 chapters:
    Chapter 1, to describe Insurance Customer Relationship Management (CRM) Software product scope, market overview, market estimation caveats and base year.
    Chapter 2, to profile the top players of Insurance Customer Relationship Management (CRM) Software, with revenue, gross margin, and global market share of Insurance Customer Relationship Management (CRM) Software from 2021 to 2026.
    Chapter 3, the Insurance Customer Relationship Management (CRM) Software competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
    Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2021 to 2032.
    Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2021 to 2026.and Insurance Customer Relationship Management (CRM) Software market forecast, by regions, by Type and by Application, with consumption value, from 2027 to 2032.
    Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
    Chapter 12, the key raw materials and key suppliers, and industry chain of Insurance Customer Relationship Management (CRM) Software.
    Chapter 13, to describe Insurance Customer Relationship Management (CRM) Software research findings and conclusion.

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