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Service & SoftwareGlobal Helpdesk Automation Market Size, Status and Forecast 2025

  • RnM2315765
  • |
  • 8 August, 2018
  • |
  • Global
  • |
  • 108 pages
  • |
  • QYResearch
  • |
  • Service & Software

This report studies the global Helpdesk Automation market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Helpdesk Automation market by companies, region, type and end-use industry.

In business enterprises, helpdesk technology assists IT users in solving problems. In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number. In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.
The global helpdesk automation market is expected to witness a significant growth on account of high consumerization of information technology, and high demand of automation routine process. Also, the growing need for minimizing the level 1 support is driving the growth of the market for large enterprises. This factor majorly arises due to the new industry chain structure comprising of helpdesk automation. For resolving customer queries and issues related to product or service, helpdesk support is used, which is either web-based or software-based. The helpdesk support in a small & medium enterprise is usually handled by one or two persons, however, in large organization; the level of support at level 1 is complex and widespread requiring service from more than one person. Though, automation is gaining a significant growth among end-users’ need to provide better service to users contacting the helpdesk, the risk associated with multi tenancy and limited capabilities of the enterprises may restrain the market growth
In 2017, the global Helpdesk Automation market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global top players, covered
BMC Software
CA Technologies
HP Enterprise Services
ServiceNow
Atlassian
Axios Systems
Cherwell Software
Freshdesk
Happyfox
Kayako
NTR Global
Resolve Systems
Sunrise Software
SunView Software
Vision Helpdesk
Vorex

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India

Market segment by Type, the product can be split into
Incident Management Systems
Self-service Password Reset
Knowledge Base
Incident Management Portal
Automated Diagnostics

Market segment by Application, split into
IT and Telecom
BFSI
Government and Education
Healthcare
Manufacturing and Automotive
Retail
Others

The study objectives of this report are:
To study and forecast the market size of Helpdesk Automation in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends and factors driving or inhibiting the market growth.
To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Helpdesk Automation are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders
Helpdesk Automation Manufacturers
Helpdesk Automation Distributors/Traders/Wholesalers
Helpdesk Automation Subcomponent Manufacturers
Industry Association
Downstream Vendors

Available Customizations
With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the Helpdesk Automation market, by end-use.
Detailed analysis and profiles of additional market players.


Table of Contents

Global Helpdesk Automation Market Size, Status and Forecast 2025
1 Industry Overview of Helpdesk Automation
1.1 Helpdesk Automation Market Overview
1.1.1 Helpdesk Automation Product Scope
1.1.2 Market Status and Outlook
1.2 Global Helpdesk Automation Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 Helpdesk Automation Market by Type
1.3.1 Incident Management Systems
1.3.2 Self-service Password Reset
1.3.3 Knowledge Base
1.3.4 Incident Management Portal
1.3.5 Automated Diagnostics
1.4 Helpdesk Automation Market by End Users/Application
1.4.1 IT and Telecom
1.4.2 BFSI
1.4.3 Government and Education
1.4.4 Healthcare
1.4.5 Manufacturing and Automotive
1.4.6 Retail
1.4.7 Others

2 Global Helpdesk Automation Competition Analysis by Players
2.1 Helpdesk Automation Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 BMC Software
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.2 CA Technologies
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.3 HP Enterprise Services
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.4 ServiceNow
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.5 Atlassian
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.6 Axios Systems
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.7 Cherwell Software
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.8 Freshdesk
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.9 Happyfox
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.10 Kayako
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.11 NTR Global
3.12 Resolve Systems
3.13 Sunrise Software
3.14 SunView Software
3.15 Vision Helpdesk
3.16 Vorex

4 Global Helpdesk Automation Market Size by Type and Application (2013-2018)
4.1 Global Helpdesk Automation Market Size by Type (2013-2018)
4.2 Global Helpdesk Automation Market Size by Application (2013-2018)
4.3 Potential Application of Helpdesk Automation in Future
4.4 Top Consumer/End Users of Helpdesk Automation

5 United States Helpdesk Automation Development Status and Outlook
5.1 United States Helpdesk Automation Market Size (2013-2018)
5.2 United States Helpdesk Automation Market Size and Market Share by Players (2013-2018)
5.3 United States Helpdesk Automation Market Size by Application (2013-2018)

6 Europe Helpdesk Automation Development Status and Outlook
6.1 Europe Helpdesk Automation Market Size (2013-2018)
6.2 Europe Helpdesk Automation Market Size and Market Share by Players (2013-2018)
6.3 Europe Helpdesk Automation Market Size by Application (2013-2018)

7 China Helpdesk Automation Development Status and Outlook
7.1 China Helpdesk Automation Market Size (2013-2018)
7.2 China Helpdesk Automation Market Size and Market Share by Players (2013-2018)
7.3 China Helpdesk Automation Market Size by Application (2013-2018)

8 Japan Helpdesk Automation Development Status and Outlook
8.1 Japan Helpdesk Automation Market Size (2013-2018)
8.2 Japan Helpdesk Automation Market Size and Market Share by Players (2013-2018)
8.3 Japan Helpdesk Automation Market Size by Application (2013-2018)

9 Southeast Asia Helpdesk Automation Development Status and Outlook
9.1 Southeast Asia Helpdesk Automation Market Size (2013-2018)
9.2 Southeast Asia Helpdesk Automation Market Size and Market Share by Players (2013-2018)
9.3 Southeast Asia Helpdesk Automation Market Size by Application (2013-2018)

10 India Helpdesk Automation Development Status and Outlook
10.1 India Helpdesk Automation Market Size (2013-2018)
10.2 India Helpdesk Automation Market Size and Market Share by Players (2013-2018)
10.3 India Helpdesk Automation Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
11.1 Global Helpdesk Automation Market Size (Value) by Regions (2018-2025)
11.1.1 United States Helpdesk Automation Revenue and Growth Rate (2018-2025)
11.1.2 Europe Helpdesk Automation Revenue and Growth Rate (2018-2025)
11.1.3 China Helpdesk Automation Revenue and Growth Rate (2018-2025)
11.1.4 Japan Helpdesk Automation Revenue and Growth Rate (2018-2025)
11.1.5 Southeast Asia Helpdesk Automation Revenue and Growth Rate (2018-2025)
11.1.6 India Helpdesk Automation Revenue and Growth Rate (2018-2025)
11.2 Global Helpdesk Automation Market Size (Value) by Type (2018-2025)
11.3 Global Helpdesk Automation Market Size by Application (2018-2025)

12 Helpdesk Automation Market Dynamics
12.1 Helpdesk Automation Market Opportunities
12.2 Helpdesk Automation Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Helpdesk Automation Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Helpdesk Automation Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application

13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
Methodology
Analyst Introduction
Data Source


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Summary:
Get latest Market Research Reports on Helpdesk Automation. Industry analysis & Market Report on Helpdesk Automation is a syndicated market report, published as Global Helpdesk Automation Market Size, Status and Forecast 2025. It is complete Research Study and Industry Analysis of Helpdesk Automation market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.


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