This report studies the global Helpdesk Automation market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Helpdesk Automation market by companies, region, type and end-use industry.
In business enterprises, helpdesk technology assists IT users in solving problems. In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number. In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.
The global helpdesk automation market is expected to witness a significant growth on account of high consumerization of information technology, and high demand of automation routine process. Also, the growing need for minimizing the level 1 support is driving the growth of the market for large enterprises. This factor majorly arises due to the new industry chain structure comprising of helpdesk automation. For resolving customer queries and issues related to product or service, helpdesk support is used, which is either web-based or software-based. The helpdesk support in a small & medium enterprise is usually handled by one or two persons, however, in large organization; the level of support at level 1 is complex and widespread requiring service from more than one person. Though, automation is gaining a significant growth among end-users’ need to provide better service to users contacting the helpdesk, the risk associated with multi tenancy and limited capabilities of the enterprises may restrain the market growth
In 2017, the global Helpdesk Automation market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
This report focuses on the global top players, covered
HP Enterprise Services
Market segment by Regions/Countries, this report covers
Market segment by Type, the product can be split into
Incident Management Systems
Self-service Password Reset
Incident Management Portal
Market segment by Application, split into
IT and Telecom
Government and Education
Manufacturing and Automotive
The study objectives of this report are:
To study and forecast the market size of Helpdesk Automation in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends and factors driving or inhibiting the market growth.
To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
To strategically profile the key players and comprehensively analyze their growth strategies.
In this study, the years considered to estimate the market size of Helpdesk Automation are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Helpdesk Automation Manufacturers
Helpdesk Automation Distributors/Traders/Wholesalers
Helpdesk Automation Subcomponent Manufacturers
With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the Helpdesk Automation market, by end-use.
Detailed analysis and profiles of additional market players.