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Global Helpdesk Automation Market Size, Status and Forecast 2019-2025

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered: Ranking by Helpdesk Automation Revenue
  • 1.4 Market by Type
    • 1.4.1 Global Helpdesk Automation Market Size Growth Rate by Type: 2020 VS 2026
    • 1.4.2 Incident Management Systems
    • 1.4.3 Self-service Password Reset
    • 1.4.4 Knowledge Base
    • 1.4.5 Incident Management Portal
    • 1.4.6 Automated Diagnostics
  • 1.5 Market by Application
    • 1.5.1 Global Helpdesk Automation Market Share by Application: 2020 VS 2026
    • 1.5.2 IT and Telecom
    • 1.5.3 BFSI
    • 1.5.4 Government and Education
    • 1.5.5 Healthcare
    • 1.5.6 Manufacturing and Automotive
    • 1.5.7 Retail
    • 1.5.8 Others
  • 1.6 Study Objectives
  • 1.7 Years Considered

2 Global Growth Trends

  • 2.1 Global Helpdesk Automation Market Perspective (2015-2026)
  • 2.2 Global Helpdesk Automation Growth Trends by Regions
    • 2.2.1 Helpdesk Automation Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Helpdesk Automation Historic Market Share by Regions (2015-2020)
    • 2.2.3 Helpdesk Automation Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter’s Five Forces Analysis
    • 2.3.5 Helpdesk Automation Market Growth Strategy
    • 2.3.6 Primary Interviews with Key Helpdesk Automation Players (Opinion Leaders)

3 Competition Landscape by Key Players

  • 3.1 Global Top Helpdesk Automation Players by Market Size
    • 3.1.1 Global Top Helpdesk Automation Players by Revenue (2015-2020)
    • 3.1.2 Global Helpdesk Automation Revenue Market Share by Players (2015-2020)
    • 3.1.3 Global Helpdesk Automation Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.2 Global Helpdesk Automation Market Concentration Ratio
    • 3.2.1 Global Helpdesk Automation Market Concentration Ratio (CR5 and HHI)
    • 3.2.2 Global Top 10 and Top 5 Companies by Helpdesk Automation Revenue in 2019
  • 3.3 Helpdesk Automation Key Players Head office and Area Served
  • 3.4 Key Players Helpdesk Automation Product Solution and Service
  • 3.5 Date of Enter into Helpdesk Automation Market
  • 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

  • 4.1 Global Helpdesk Automation Historic Market Size by Type (2015-2020)
  • 4.2 Global Helpdesk Automation Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

  • 5.1 Global Helpdesk Automation Market Size by Application (2015-2020)
  • 5.2 Global Helpdesk Automation Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Helpdesk Automation Market Size (2015-2020)
  • 6.2 Helpdesk Automation Key Players in North America (2019-2020)
  • 6.3 North America Helpdesk Automation Market Size by Type (2015-2020)
  • 6.4 North America Helpdesk Automation Market Size by Application (2015-2020)

7 Europe

  • 7.1 Europe Helpdesk Automation Market Size (2015-2020)
  • 7.2 Helpdesk Automation Key Players in Europe (2019-2020)
  • 7.3 Europe Helpdesk Automation Market Size by Type (2015-2020)
  • 7.4 Europe Helpdesk Automation Market Size by Application (2015-2020)

8 China

  • 8.1 China Helpdesk Automation Market Size (2015-2020)
  • 8.2 Helpdesk Automation Key Players in China (2019-2020)
  • 8.3 China Helpdesk Automation Market Size by Type (2015-2020)
  • 8.4 China Helpdesk Automation Market Size by Application (2015-2020)

9 Japan

  • 9.1 Japan Helpdesk Automation Market Size (2015-2020)
  • 9.2 Helpdesk Automation Key Players in Japan (2019-2020)
  • 9.3 Japan Helpdesk Automation Market Size by Type (2015-2020)
  • 9.4 Japan Helpdesk Automation Market Size by Application (2015-2020)

10 Southeast Asia

  • 10.1 Southeast Asia Helpdesk Automation Market Size (2015-2020)
  • 10.2 Helpdesk Automation Key Players in Southeast Asia (2019-2020)
  • 10.3 Southeast Asia Helpdesk Automation Market Size by Type (2015-2020)
  • 10.4 Southeast Asia Helpdesk Automation Market Size by Application (2015-2020)

11 India

  • 11.1 India Helpdesk Automation Market Size (2015-2020)
  • 11.2 Helpdesk Automation Key Players in India (2019-2020)
  • 11.3 India Helpdesk Automation Market Size by Type (2015-2020)
  • 11.4 India Helpdesk Automation Market Size by Application (2015-2020)

12 Central & South America

  • 12.1 Central & South America Helpdesk Automation Market Size (2015-2020)
  • 12.2 Helpdesk Automation Key Players in Central & South America (2019-2020)
  • 12.3 Central & South America Helpdesk Automation Market Size by Type (2015-2020)
  • 12.4 Central & South America Helpdesk Automation Market Size by Application (2015-2020)

13 Key Players Profiles

  • 13.1 BMC Software
    • 13.1.1 BMC Software Company Details
    • 13.1.2 BMC Software Business Overview
    • 13.1.3 BMC Software Helpdesk Automation Introduction
    • 13.1.4 BMC Software Revenue in Helpdesk Automation Business (2015-2020))
    • 13.1.5 BMC Software Recent Development
  • 13.2 Broadcom
    • 13.2.1 Broadcom Company Details
    • 13.2.2 Broadcom Business Overview
    • 13.2.3 Broadcom Helpdesk Automation Introduction
    • 13.2.4 Broadcom Revenue in Helpdesk Automation Business (2015-2020)
    • 13.2.5 Broadcom Recent Development
  • 13.3 HP Enterprise Services
    • 13.3.1 HP Enterprise Services Company Details
    • 13.3.2 HP Enterprise Services Business Overview
    • 13.3.3 HP Enterprise Services Helpdesk Automation Introduction
    • 13.3.4 HP Enterprise Services Revenue in Helpdesk Automation Business (2015-2020)
    • 13.3.5 HP Enterprise Services Recent Development
  • 13.4 ServiceNow
    • 13.4.1 ServiceNow Company Details
    • 13.4.2 ServiceNow Business Overview
    • 13.4.3 ServiceNow Helpdesk Automation Introduction
    • 13.4.4 ServiceNow Revenue in Helpdesk Automation Business (2015-2020)
    • 13.4.5 ServiceNow Recent Development
  • 13.5 Atlassian
    • 13.5.1 Atlassian Company Details
    • 13.5.2 Atlassian Business Overview
    • 13.5.3 Atlassian Helpdesk Automation Introduction
    • 13.5.4 Atlassian Revenue in Helpdesk Automation Business (2015-2020)
    • 13.5.5 Atlassian Recent Development
  • 13.6 Axios Systems
    • 13.6.1 Axios Systems Company Details
    • 13.6.2 Axios Systems Business Overview
    • 13.6.3 Axios Systems Helpdesk Automation Introduction
    • 13.6.4 Axios Systems Revenue in Helpdesk Automation Business (2015-2020)
    • 13.6.5 Axios Systems Recent Development
  • 13.7 Cherwell Software
    • 13.7.1 Cherwell Software Company Details
    • 13.7.2 Cherwell Software Business Overview
    • 13.7.3 Cherwell Software Helpdesk Automation Introduction
    • 13.7.4 Cherwell Software Revenue in Helpdesk Automation Business (2015-2020)
    • 13.7.5 Cherwell Software Recent Development
  • 13.8 Freshdesk
    • 13.8.1 Freshdesk Company Details
    • 13.8.2 Freshdesk Business Overview
    • 13.8.3 Freshdesk Helpdesk Automation Introduction
    • 13.8.4 Freshdesk Revenue in Helpdesk Automation Business (2015-2020)
    • 13.8.5 Freshdesk Recent Development
  • 13.9 Happyfox
    • 13.9.1 Happyfox Company Details
    • 13.9.2 Happyfox Business Overview
    • 13.9.3 Happyfox Helpdesk Automation Introduction
    • 13.9.4 Happyfox Revenue in Helpdesk Automation Business (2015-2020)
    • 13.9.5 Happyfox Recent Development
  • 13.10 Kayako
    • 13.10.1 Kayako Company Details
    • 13.10.2 Kayako Business Overview
    • 13.10.3 Kayako Helpdesk Automation Introduction
    • 13.10.4 Kayako Revenue in Helpdesk Automation Business (2015-2020)
    • 13.10.5 Kayako Recent Development
  • 13.11 NTR Global
    • 10.11.1 NTR Global Company Details
    • 10.11.2 NTR Global Business Overview
    • 10.11.3 NTR Global Helpdesk Automation Introduction
    • 10.11.4 NTR Global Revenue in Helpdesk Automation Business (2015-2020)
    • 10.11.5 NTR Global Recent Development
  • 13.12 Resolve Systems
    • 10.12.1 Resolve Systems Company Details
    • 10.12.2 Resolve Systems Business Overview
    • 10.12.3 Resolve Systems Helpdesk Automation Introduction
    • 10.12.4 Resolve Systems Revenue in Helpdesk Automation Business (2015-2020)
    • 10.12.5 Resolve Systems Recent Development
  • 13.13 Sunrise Software
    • 10.13.1 Sunrise Software Company Details
    • 10.13.2 Sunrise Software Business Overview
    • 10.13.3 Sunrise Software Helpdesk Automation Introduction
    • 10.13.4 Sunrise Software Revenue in Helpdesk Automation Business (2015-2020)
    • 10.13.5 Sunrise Software Recent Development
  • 13.14 SunView Software
    • 10.14.1 SunView Software Company Details
    • 10.14.2 SunView Software Business Overview
    • 10.14.3 SunView Software Helpdesk Automation Introduction
    • 10.14.4 SunView Software Revenue in Helpdesk Automation Business (2015-2020)
    • 10.14.5 SunView Software Recent Development
  • 13.15 Vision Helpdesk
    • 10.15.1 Vision Helpdesk Company Details
    • 10.15.2 Vision Helpdesk Business Overview
    • 10.15.3 Vision Helpdesk Helpdesk Automation Introduction
    • 10.15.4 Vision Helpdesk Revenue in Helpdesk Automation Business (2015-2020)
    • 10.15.5 Vision Helpdesk Recent Development
  • 13.16 Vorex
    • 10.16.1 Vorex Company Details
    • 10.16.2 Vorex Business Overview
    • 10.16.3 Vorex Helpdesk Automation Introduction
    • 10.16.4 Vorex Revenue in Helpdesk Automation Business (2015-2020)
    • 10.16.5 Vorex Recent Development

14 Analyst's Viewpoints/Conclusions

    15 Appendix

    • 15.1 Research Methodology
      • 15.1.1 Methodology/Research Approach
      • 15.1.2 Data Source
    • 15.2 Disclaimer

    Helpdesk Automation market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Helpdesk Automation market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

    The key players covered in this study
    BMC Software
    Broadcom
    HP Enterprise Services
    ServiceNow
    Atlassian
    Axios Systems
    Cherwell Software
    Freshdesk
    Happyfox
    Kayako
    NTR Global
    Resolve Systems
    Sunrise Software
    SunView Software
    Vision Helpdesk
    Vorex

    Market segment by Type, the product can be split into
    Incident Management Systems
    Self-service Password Reset
    Knowledge Base
    Incident Management Portal
    Automated Diagnostics
    Market segment by Application, split into
    IT and Telecom
    BFSI
    Government and Education
    Healthcare
    Manufacturing and Automotive
    Retail
    Others

    Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

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