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Service & SoftwareGlobal Help Desk Outsourcing Market Size, Status and Forecast 2025

  • RnM2315764
  • |
  • 8 August, 2018
  • |
  • Global
  • |
  • 95 pages
  • |
  • QYResearch
  • |
  • Service & Software

This report studies the global Help Desk Outsourcing market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Help Desk Outsourcing market by companies, region, type and end-use industry.

Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users. 
Factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture.
In 2017, the global Help Desk Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global top players, covered
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro
...

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India

Market segment by Type, the product can be split into
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Helpdesk Support Services

Market segment by Application, split into
Large Enterprises
Small and Medium Enterprises

The study objectives of this report are:
To study and forecast the market size of Help Desk Outsourcing in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends and factors driving or inhibiting the market growth.
To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Help Desk Outsourcing are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders
Help Desk Outsourcing Manufacturers
Help Desk Outsourcing Distributors/Traders/Wholesalers
Help Desk Outsourcing Subcomponent Manufacturers
Industry Association
Downstream Vendors

Available Customizations
With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the Help Desk Outsourcing market, by end-use.
Detailed analysis and profiles of additional market players.


Table of Contents

Global Help Desk Outsourcing Market Size, Status and Forecast 2025
1 Industry Overview of Help Desk Outsourcing
1.1 Help Desk Outsourcing Market Overview
1.1.1 Help Desk Outsourcing Product Scope
1.1.2 Market Status and Outlook
1.2 Global Help Desk Outsourcing Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 Help Desk Outsourcing Market by Type
1.3.1 Outsourced Level 1 and Level 2 Support Services
1.3.2 Outsourced Technical Helpdesk Support Services
1.4 Help Desk Outsourcing Market by End Users/Application
1.4.1 Large Enterprises
1.4.2 Small and Medium Enterprises

2 Global Help Desk Outsourcing Competition Analysis by Players
2.1 Help Desk Outsourcing Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 CSC
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.2 HCL Technologies
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.3 HP Enterprise Services
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.4 IBM
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.5 Qcom Outsourcing
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.6 Wipro
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)

4 Global Help Desk Outsourcing Market Size by Type and Application (2013-2018)
4.1 Global Help Desk Outsourcing Market Size by Type (2013-2018)
4.2 Global Help Desk Outsourcing Market Size by Application (2013-2018)
4.3 Potential Application of Help Desk Outsourcing in Future
4.4 Top Consumer/End Users of Help Desk Outsourcing

5 United States Help Desk Outsourcing Development Status and Outlook
5.1 United States Help Desk Outsourcing Market Size (2013-2018)
5.2 United States Help Desk Outsourcing Market Size and Market Share by Players (2013-2018)
5.3 United States Help Desk Outsourcing Market Size by Application (2013-2018)

6 Europe Help Desk Outsourcing Development Status and Outlook
6.1 Europe Help Desk Outsourcing Market Size (2013-2018)
6.2 Europe Help Desk Outsourcing Market Size and Market Share by Players (2013-2018)
6.3 Europe Help Desk Outsourcing Market Size by Application (2013-2018)

7 China Help Desk Outsourcing Development Status and Outlook
7.1 China Help Desk Outsourcing Market Size (2013-2018)
7.2 China Help Desk Outsourcing Market Size and Market Share by Players (2013-2018)
7.3 China Help Desk Outsourcing Market Size by Application (2013-2018)

8 Japan Help Desk Outsourcing Development Status and Outlook
8.1 Japan Help Desk Outsourcing Market Size (2013-2018)
8.2 Japan Help Desk Outsourcing Market Size and Market Share by Players (2013-2018)
8.3 Japan Help Desk Outsourcing Market Size by Application (2013-2018)

9 Southeast Asia Help Desk Outsourcing Development Status and Outlook
9.1 Southeast Asia Help Desk Outsourcing Market Size (2013-2018)
9.2 Southeast Asia Help Desk Outsourcing Market Size and Market Share by Players (2013-2018)
9.3 Southeast Asia Help Desk Outsourcing Market Size by Application (2013-2018)

10 India Help Desk Outsourcing Development Status and Outlook
10.1 India Help Desk Outsourcing Market Size (2013-2018)
10.2 India Help Desk Outsourcing Market Size and Market Share by Players (2013-2018)
10.3 India Help Desk Outsourcing Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
11.1 Global Help Desk Outsourcing Market Size (Value) by Regions (2018-2025)
11.1.1 United States Help Desk Outsourcing Revenue and Growth Rate (2018-2025)
11.1.2 Europe Help Desk Outsourcing Revenue and Growth Rate (2018-2025)
11.1.3 China Help Desk Outsourcing Revenue and Growth Rate (2018-2025)
11.1.4 Japan Help Desk Outsourcing Revenue and Growth Rate (2018-2025)
11.1.5 Southeast Asia Help Desk Outsourcing Revenue and Growth Rate (2018-2025)
11.1.6 India Help Desk Outsourcing Revenue and Growth Rate (2018-2025)
11.2 Global Help Desk Outsourcing Market Size (Value) by Type (2018-2025)
11.3 Global Help Desk Outsourcing Market Size by Application (2018-2025)

12 Help Desk Outsourcing Market Dynamics
12.1 Help Desk Outsourcing Market Opportunities
12.2 Help Desk Outsourcing Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Help Desk Outsourcing Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Help Desk Outsourcing Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application

13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
Methodology
Analyst Introduction
Data Source


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Summary:
Get latest Market Research Reports on Help Desk Outsourcing. Industry analysis & Market Report on Help Desk Outsourcing is a syndicated market report, published as Global Help Desk Outsourcing Market Size, Status and Forecast 2025. It is complete Research Study and Industry Analysis of Help Desk Outsourcing market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.


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