Global Customer Service Software Market Size, Status and Forecast 2019-2025
Table of Contents
1 Report Overview
- 1.1 Study Scope
- 1.2 Key Market Segments
- 1.3 Players Covered
- 1.4 Market Analysis by Type
- 1.4.1 Global Customer Service Software Market Size Growth Rate by Type (2014-2025)
- 1.4.2 Cloud Based
- 1.4.3 On-Premise
- 1.5 Market by Application
- 1.5.1 Global Customer Service Software Market Share by Application (2014-2025)
- 1.5.2 Large Enterprise
- 1.5.3 SMEs
- 1.6 Study Objectives
- 1.7 Years Considered
2 Global Growth Trends
- 2.1 Customer Service Software Market Size
- 2.2 Customer Service Software Growth Trends by Regions
- 2.2.1 Customer Service Software Market Size by Regions (2014-2025)
- 2.2.2 Customer Service Software Market Share by Regions (2014-2019)
- 2.3 Industry Trends
- 2.3.1 Market Top Trends
- 2.3.2 Market Drivers
- 2.3.3 Market Challenges
- 2.3.4 Porter’s Five Forces Analysis
3 Market Share by Key Players
- 3.1 Customer Service Software Market Size by by Players
- 3.1.1 Global Customer Service Software Revenue by by Players (2014-2019)
- 3.1.2 Global Customer Service Software Revenue Market Share by by Players (2014-2019)
- 3.1.3 Global Customer Service Software Market Concentration Ratio (CR5 and HHI)
- 3.2 Customer Service Software Key Players Head office and Area Served
- 3.3 Key Players Customer Service Software Product/Solution/Service
- 3.4 Date of Enter into Customer Service Software Market
- 3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
- 4.1 Global Customer Service Software Market Size by Type (2014-2019)
- 4.2 Global Customer Service Software Market Size by Application (2014-2019)
5 United States
- 5.1 United States Customer Service Software Market Size (2014-2019)
- 5.2 Customer Service Software Key Players in United States
- 5.3 United States Customer Service Software Market Size by Type
- 5.4 United States Customer Service Software Market Size by Application
6 Europe
- 6.1 Europe Customer Service Software Market Size (2014-2019)
- 6.2 Customer Service Software Key Players in Europe
- 6.3 Europe Customer Service Software Market Size by Type
- 6.4 Europe Customer Service Software Market Size by Application
7 China
- 7.1 China Customer Service Software Market Size (2014-2019)
- 7.2 Customer Service Software Key Players in China
- 7.3 China Customer Service Software Market Size by Type
- 7.4 China Customer Service Software Market Size by Application
8 Japan
- 8.1 Japan Customer Service Software Market Size (2014-2019)
- 8.2 Customer Service Software Key Players in Japan
- 8.3 Japan Customer Service Software Market Size by Type
- 8.4 Japan Customer Service Software Market Size by Application
9 Southeast Asia
- 9.1 Southeast Asia Customer Service Software Market Size (2014-2019)
- 9.2 Customer Service Software Key Players in Southeast Asia
- 9.3 Southeast Asia Customer Service Software Market Size by Type
- 9.4 Southeast Asia Customer Service Software Market Size by Application
10 India
- 10.1 India Customer Service Software Market Size (2014-2019)
- 10.2 Customer Service Software Key Players in India
- 10.3 India Customer Service Software Market Size by Type
- 10.4 India Customer Service Software Market Size by Application
11 Central & South America
- 11.1 Central & South America Customer Service Software Market Size (2014-2019)
- 11.2 Customer Service Software Key Players in Central & South America
- 11.3 Central & South America Customer Service Software Market Size by Type
- 11.4 Central & South America Customer Service Software Market Size by Application
12 International Players Profiles
- 12.1 Freshdesk
- 12.1.1 Freshdesk Company Details
- 12.1.2 Company Description and Business Overview
- 12.1.3 Customer Service Software Introduction
- 12.1.4 Freshdesk Revenue in Customer Service Software Business (2014-2019)
- 12.1.5 Freshdesk Recent Development
- 12.2 Salesforce
- 12.2.1 Salesforce Company Details
- 12.2.2 Company Description and Business Overview
- 12.2.3 Customer Service Software Introduction
- 12.2.4 Salesforce Revenue in Customer Service Software Business (2014-2019)
- 12.2.5 Salesforce Recent Development
- 12.3 Oracle
- 12.3.1 Oracle Company Details
- 12.3.2 Company Description and Business Overview
- 12.3.3 Customer Service Software Introduction
- 12.3.4 Oracle Revenue in Customer Service Software Business (2014-2019)
- 12.3.5 Oracle Recent Development
- 12.4 Netsuite
- 12.4.1 Netsuite Company Details
- 12.4.2 Company Description and Business Overview
- 12.4.3 Customer Service Software Introduction
- 12.4.4 Netsuite Revenue in Customer Service Software Business (2014-2019)
- 12.4.5 Netsuite Recent Development
- 12.5 SAP
- 12.5.1 SAP Company Details
- 12.5.2 Company Description and Business Overview
- 12.5.3 Customer Service Software Introduction
- 12.5.4 SAP Revenue in Customer Service Software Business (2014-2019)
- 12.5.5 SAP Recent Development
- 12.6 Microsoft
- 12.6.1 Microsoft Company Details
- 12.6.2 Company Description and Business Overview
- 12.6.3 Customer Service Software Introduction
- 12.6.4 Microsoft Revenue in Customer Service Software Business (2014-2019)
- 12.6.5 Microsoft Recent Development
- 12.7 Spiraldesk
- 12.7.1 Spiraldesk Company Details
- 12.7.2 Company Description and Business Overview
- 12.7.3 Customer Service Software Introduction
- 12.7.4 Spiraldesk Revenue in Customer Service Software Business (2014-2019)
- 12.7.5 Spiraldesk Recent Development
- 12.8 Yekaliva
- 12.8.1 Yekaliva Company Details
- 12.8.2 Company Description and Business Overview
- 12.8.3 Customer Service Software Introduction
- 12.8.4 Yekaliva Revenue in Customer Service Software Business (2014-2019)
- 12.8.5 Yekaliva Recent Development
- 12.9 Zendesk
- 12.9.1 Zendesk Company Details
- 12.9.2 Company Description and Business Overview
- 12.9.3 Customer Service Software Introduction
- 12.9.4 Zendesk Revenue in Customer Service Software Business (2014-2019)
- 12.9.5 Zendesk Recent Development
- 12.10 RingCentral
- 12.10.1 RingCentral Company Details
- 12.10.2 Company Description and Business Overview
- 12.10.3 Customer Service Software Introduction
- 12.10.4 RingCentral Revenue in Customer Service Software Business (2014-2019)
- 12.10.5 RingCentral Recent Development
- 12.11 LiveAgent
- 12.12 HelpCrunch
- 12.13 ServiceGuru
- 12.14 HubSpot
- 12.15 Dimelo (RingCentral)
- 12.16 DataKnowl
- 12.17 Eudata
- 12.18 Gladly
- 12.19 NGDesk
- 12.20 Kayako
13 Market Forecast 2019-2025
- 13.1 Market Size Forecast by Regions
- 13.2 United States
- 13.3 Europe
- 13.4 China
- 13.5 Japan
- 13.6 Southeast Asia
- 13.7 India
- 13.8 Central & South America
- 13.9 Market Size Forecast by Product (2019-2025)
- 13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
- 15.1 Research Methodology
- 15.1.1 Methodology/Research Approach
- 15.1.1.1 Research Programs/Design
- 15.1.1.2 Market Size Estimation
- 12.1.1.3 Market Breakdown and Data Triangulation
- 15.1.2 Data Source
- 15.1.2.1 Secondary Sources
- 15.1.2.2 Primary Sources
- 15.1.1 Methodology/Research Approach
- 15.2 Disclaimer
Customer service software is any tool that helps a business manage inbound and outbound communications across multiple channels, efficiently deliver service, and resolve issues.
In 2018, the global Customer Service Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Customer Service Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Service Software development in United States, Europe and China.
The key players covered in this study
Freshdesk
Salesforce
Oracle
Netsuite
SAP
Microsoft
Spiraldesk
Yekaliva
Zendesk
RingCentral
LiveAgent
HelpCrunch
ServiceGuru
HubSpot
Dimelo (RingCentral)
DataKnowl
Eudata
Gladly
NGDesk
Kayako
Market segment by Type, the product can be split into
Cloud Based
On-Premise
Market segment by Application, split into
Large Enterprise
SMEs
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Customer Service Software status, future forecast, growth opportunity, key market and key players.
To present the Customer Service Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Customer Service Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.