Global and United States Customer Service Chatbot Market Report & Forecast 2022-2028
Table of Contents
1 Study Coverage
- 1.1 Customer Service Chatbot Revenue in Customer Service Chatbot Business (2017-2022) & (US$ Million) Introduction
- 1.2 Global Customer Service Chatbot Outlook 2017 VS 2022 VS 2028
- 1.2.1 Global Customer Service Chatbot Market Size for the Year 2017-2028
- 1.2.2 Global Customer Service Chatbot Market Size for the Year 2017-2028
- 1.3 Customer Service Chatbot Market Size, United States VS Global, 2017 VS 2022 VS 2028
- 1.3.1 The Market Share of United States Customer Service Chatbot in Global, 2017 VS 2022 VS 2028
- 1.3.2 The Growth Rate of Customer Service Chatbot Market Size, United States VS Global, 2017 VS 2022 VS 2028
- 1.4 Customer Service Chatbot Market Dynamics
- 1.4.1 Customer Service Chatbot Industry Trends
- 1.4.2 Customer Service Chatbot Market Drivers
- 1.4.3 Customer Service Chatbot Market Challenges
- 1.4.4 Customer Service Chatbot Market Restraints
- 1.5 Study Objectives
- 1.6 Years Considered
2 Customer Service Chatbot by Type
- 2.1 Customer Service Chatbot Market Segment by Type
- 2.1.1 Text Chatbot
- 2.1.2 Voice Chatbot
- 2.2 Global Customer Service Chatbot Market Size by Type (2017, 2022 & 2028)
- 2.3 Global Customer Service Chatbot Market Size by Type (2017-2028)
- 2.4 United States Customer Service Chatbot Market Size by Type (2017, 2022 & 2028)
- 2.5 United States Customer Service Chatbot Market Size by Type (2017-2028)
3 Customer Service Chatbot by Application
- 3.1 Customer Service Chatbot Market Segment by Application
- 3.1.1 Corporate Website
- 3.1.2 Online Store
- 3.1.3 Other
- 3.2 Global Customer Service Chatbot Market Size by Application (2017, 2022 & 2028)
- 3.3 Global Customer Service Chatbot Market Size by Application (2017-2028)
- 3.4 United States Customer Service Chatbot Market Size by Application (2017, 2022 & 2028)
- 3.5 United States Customer Service Chatbot Market Size by Application (2017-2028)
4 Global Customer Service Chatbot Competitor Landscape by Company
- 4.1 Global Customer Service Chatbot Market Size by Company
- 4.1.1 Top Global Customer Service Chatbot Companies Ranked by Revenue (2021)
- 4.1.2 Global Customer Service Chatbot Revenue by Player (2017-2022)
- 4.2 Global Customer Service Chatbot Concentration Ratio (CR)
- 4.2.1 Customer Service Chatbot Market Concentration Ratio (CR) (2017-2022)
- 4.2.2 Global Top 5 and Top 10 Largest Companies of Customer Service Chatbot in 2021
- 4.2.3 Global Customer Service Chatbot Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
- 4.3 Global Customer Service Chatbot Headquarters, Revenue in Customer Service Chatbot Business (2017-2022) & (US$ Million) Type
- 4.3.1 Global Customer Service Chatbot Headquarters and Area Served
- 4.3.2 Global Customer Service Chatbot Companies Revenue in Customer Service Chatbot Business (2017-2022) & (US$ Million) Type
- 4.3.3 Date of International Companies Enter into Customer Service Chatbot Market
- 4.4 Companies Mergers & Acquisitions, Expansion Plans
- 4.5 United States Customer Service Chatbot Market Size by Company
- 4.5.1 Top Customer Service Chatbot Players in United States, Ranked by Revenue (2021)
- 4.5.2 United States Customer Service Chatbot Revenue by Players (2020, 2021 & 2022)
5 Global Customer Service Chatbot Market Size by Region
- 5.1 Global Customer Service Chatbot Market Size by Region: 2017 VS 2022 VS 2028
- 5.2 Global Customer Service Chatbot Market Size by Region (2017-2028)
- 5.2.1 Global Customer Service Chatbot Market Size by Region: 2017-2022
- 5.2.2 Global Customer Service Chatbot Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
- 6.1 North America
- 6.1.1 North America Customer Service Chatbot Market Size YoY Growth 2017-2028
- 6.1.2 North America Customer Service Chatbot Market Facts & Figures by Country (2017, 2022 & 2028)
- 6.1.3 United States
- 6.1.4 Canada
- 6.2 Asia-Pacific
- 6.2.1 Asia-Pacific Customer Service Chatbot Market Size YoY Growth 2017-2028
- 6.2.2 Asia-Pacific Customer Service Chatbot Market Facts & Figures by Region (2017, 2022 & 2028)
- 6.2.3 China
- 6.2.4 Japan
- 6.2.5 South Korea
- 6.2.6 India
- 6.2.7 Australia
- 6.2.8 China Taiwan
- 6.2.9 Indonesia
- 6.2.10 Thailand
- 6.2.11 Malaysia
- 6.3 Europe
- 6.3.1 Europe Customer Service Chatbot Market Size YoY Growth 2017-2028
- 6.3.2 Europe Customer Service Chatbot Market Facts & Figures by Country (2017, 2022 & 2028)
- 6.3.3 Germany
- 6.3.4 France
- 6.3.5 U.K.
- 6.3.6 Italy
- 6.3.7 Russia
- 6.4 Latin America
- 6.4.1 Latin America Customer Service Chatbot Market Size YoY Growth 2017-2028
- 6.4.2 Latin America Customer Service Chatbot Market Facts & Figures by Country (2017, 2022 & 2028)
- 6.4.3 Mexico
- 6.4.4 Brazil
- 6.4.5 Argentina
- 6.4.6 Colombia
- 6.5 Middle East and Africa
- 6.5.1 Middle East and Africa Customer Service Chatbot Market Size YoY Growth 2017-2028
- 6.5.2 Middle East and Africa Customer Service Chatbot Market Facts & Figures by Country (2017, 2022 & 2028)
- 6.5.3 Turkey
- 6.5.4 Saudi Arabia
- 6.5.5 UAE
7 Company Profiles
- 7.1 Watson Assistant (IBM)
- 7.1.1 Watson Assistant (IBM) Company Details
- 7.1.2 Watson Assistant (IBM) Business Overview
- 7.1.3 Watson Assistant (IBM) Customer Service Chatbot Introduction
- 7.1.4 Watson Assistant (IBM) Revenue in Customer Service Chatbot Business (2017-2022)
- 7.1.5 Watson Assistant (IBM) Recent Development
- 7.2 MobileMonkey
- 7.2.1 MobileMonkey Company Details
- 7.2.2 MobileMonkey Business Overview
- 7.2.3 MobileMonkey Customer Service Chatbot Introduction
- 7.2.4 MobileMonkey Revenue in Customer Service Chatbot Business (2017-2022)
- 7.2.5 MobileMonkey Recent Development
- 7.3 Freshdesk
- 7.3.1 Freshdesk Company Details
- 7.3.2 Freshdesk Business Overview
- 7.3.3 Freshdesk Customer Service Chatbot Introduction
- 7.3.4 Freshdesk Revenue in Customer Service Chatbot Business (2017-2022)
- 7.3.5 Freshdesk Recent Development
- 7.4 Oracle
- 7.4.1 Oracle Company Details
- 7.4.2 Oracle Business Overview
- 7.4.3 Oracle Customer Service Chatbot Introduction
- 7.4.4 Oracle Revenue in Customer Service Chatbot Business (2017-2022)
- 7.4.5 Oracle Recent Development
- 7.5 Genesys
- 7.5.1 Genesys Company Details
- 7.5.2 Genesys Business Overview
- 7.5.3 Genesys Customer Service Chatbot Introduction
- 7.5.4 Genesys Revenue in Customer Service Chatbot Business (2017-2022)
- 7.5.5 Genesys Recent Development
- 7.6 AWS
- 7.6.1 AWS Company Details
- 7.6.2 AWS Business Overview
- 7.6.3 AWS Customer Service Chatbot Introduction
- 7.6.4 AWS Revenue in Customer Service Chatbot Business (2017-2022)
- 7.6.5 AWS Recent Development
- 7.7 ItsAlive
- 7.7.1 ItsAlive Company Details
- 7.7.2 ItsAlive Business Overview
- 7.7.3 ItsAlive Customer Service Chatbot Introduction
- 7.7.4 ItsAlive Revenue in Customer Service Chatbot Business (2017-2022)
- 7.7.5 ItsAlive Recent Development
- 7.8 Amelia
- 7.8.1 Amelia Company Details
- 7.8.2 Amelia Business Overview
- 7.8.3 Amelia Customer Service Chatbot Introduction
- 7.8.4 Amelia Revenue in Customer Service Chatbot Business (2017-2022)
- 7.8.5 Amelia Recent Development
- 7.9 Xpresso.ai
- 7.9.1 Xpresso.ai Company Details
- 7.9.2 Xpresso.ai Business Overview
- 7.9.3 Xpresso.ai Customer Service Chatbot Introduction
- 7.9.4 Xpresso.ai Revenue in Customer Service Chatbot Business (2017-2022)
- 7.9.5 Xpresso.ai Recent Development
- 7.10 Reply.ai
- 7.10.1 Reply.ai Company Details
- 7.10.2 Reply.ai Business Overview
- 7.10.3 Reply.ai Customer Service Chatbot Introduction
- 7.10.4 Reply.ai Revenue in Customer Service Chatbot Business (2017-2022)
- 7.10.5 Reply.ai Recent Development
- 7.11 Nuance
- 7.11.1 Nuance Company Details
- 7.11.2 Nuance Business Overview
- 7.11.3 Nuance Customer Service Chatbot Introduction
- 7.11.4 Nuance Revenue in Customer Service Chatbot Business (2017-2022)
- 7.11.5 Nuance Recent Development
- 7.12 AgentBot
- 7.12.1 AgentBot Company Details
- 7.12.2 AgentBot Business Overview
- 7.12.3 AgentBot Customer Service Chatbot Introduction
- 7.12.4 AgentBot Revenue in Customer Service Chatbot Business (2017-2022)
- 7.12.5 AgentBot Recent Development
- 7.13 Botsify
- 7.13.1 Botsify Company Details
- 7.13.2 Botsify Business Overview
- 7.13.3 Botsify Customer Service Chatbot Introduction
- 7.13.4 Botsify Revenue in Customer Service Chatbot Business (2017-2022)
- 7.13.5 Botsify Recent Development
- 7.14 Bold 360
- 7.14.1 Bold 360 Company Details
- 7.14.2 Bold 360 Business Overview
- 7.14.3 Bold 360 Customer Service Chatbot Introduction
- 7.14.4 Bold 360 Revenue in Customer Service Chatbot Business (2017-2022)
- 7.14.5 Bold 360 Recent Development
- 7.15 Acquire.io
- 7.15.1 Acquire.io Company Details
- 7.15.2 Acquire.io Business Overview
- 7.15.3 Acquire.io Customer Service Chatbot Introduction
- 7.15.4 Acquire.io Revenue in Customer Service Chatbot Business (2017-2022)
- 7.15.5 Acquire.io Recent Development
- 7.16 SnapEngage
- 7.16.1 SnapEngage Company Details
- 7.16.2 SnapEngage Business Overview
- 7.16.3 SnapEngage Customer Service Chatbot Introduction
- 7.16.4 SnapEngage Revenue in Customer Service Chatbot Business (2017-2022)
- 7.16.5 SnapEngage Recent Development
- 7.17 WP-Chatbot
- 7.17.1 WP-Chatbot Company Details
- 7.17.2 WP-Chatbot Business Overview
- 7.17.3 WP-Chatbot Customer Service Chatbot Introduction
- 7.17.4 WP-Chatbot Revenue in Customer Service Chatbot Business (2017-2022)
- 7.17.5 WP-Chatbot Recent Development
- 7.18 DialogFlow
- 7.18.1 DialogFlow Company Details
- 7.18.2 DialogFlow Business Overview
- 7.18.3 DialogFlow Customer Service Chatbot Introduction
- 7.18.4 DialogFlow Revenue in Customer Service Chatbot Business (2017-2022)
- 7.18.5 DialogFlow Recent Development
- 7.19 Conversable
- 7.19.1 Conversable Company Details
- 7.19.2 Conversable Business Overview
- 7.19.3 Conversable Customer Service Chatbot Introduction
- 7.19.4 Conversable Revenue in Customer Service Chatbot Business (2017-2022)
- 7.19.5 Conversable Recent Development
- 7.20 Pandorabots
- 7.20.1 Pandorabots Company Details
- 7.20.2 Pandorabots Business Overview
- 7.20.3 Pandorabots Customer Service Chatbot Introduction
- 7.20.4 Pandorabots Revenue in Customer Service Chatbot Business (2017-2022)
- 7.20.5 Pandorabots Recent Development
- 7.21 ChattyPeople
- 7.21.1 ChattyPeople Company Details
- 7.21.2 ChattyPeople Business Overview
- 7.21.3 ChattyPeople Customer Service Chatbot Introduction
- 7.21.4 ChattyPeople Revenue in Customer Service Chatbot Business (2017-2022)
- 7.21.5 ChattyPeople Recent Development
- 7.22 ActiveChat
- 7.22.1 ActiveChat Company Details
- 7.22.2 ActiveChat Business Overview
- 7.22.3 ActiveChat Customer Service Chatbot Introduction
- 7.22.4 ActiveChat Revenue in Customer Service Chatbot Business (2017-2022)
- 7.22.5 ActiveChat Recent Development
- 7.23 Xenioo
- 7.23.1 Xenioo Company Details
- 7.23.2 Xenioo Business Overview
- 7.23.3 Xenioo Customer Service Chatbot Introduction
- 7.23.4 Xenioo Revenue in Customer Service Chatbot Business (2017-2022)
- 7.23.5 Xenioo Recent Development
- 7.24 Converse AI
- 7.24.1 Converse AI Company Details
- 7.24.2 Converse AI Business Overview
- 7.24.3 Converse AI Customer Service Chatbot Introduction
- 7.24.4 Converse AI Revenue in Customer Service Chatbot Business (2017-2022)
- 7.24.5 Converse AI Recent Development
- 7.25 Engati
- 7.25.1 Engati Company Details
- 7.25.2 Engati Business Overview
- 7.25.3 Engati Customer Service Chatbot Introduction
- 7.25.4 Engati Revenue in Customer Service Chatbot Business (2017-2022)
- 7.25.5 Engati Recent Development
- 7.26 Pypestream
- 7.26.1 Pypestream Company Details
- 7.26.2 Pypestream Business Overview
- 7.26.3 Pypestream Customer Service Chatbot Introduction
- 7.26.4 Pypestream Revenue in Customer Service Chatbot Business (2017-2022)
- 7.26.5 Pypestream Recent Development
- 7.27 Kayako
- 7.27.1 Kayako Company Details
- 7.27.2 Kayako Business Overview
- 7.27.3 Kayako Customer Service Chatbot Introduction
- 7.27.4 Kayako Revenue in Customer Service Chatbot Business (2017-2022)
- 7.27.5 Kayako Recent Development
- 7.28 ZoConvert
- 7.28.1 ZoConvert Company Details
- 7.28.2 ZoConvert Business Overview
- 7.28.3 ZoConvert Customer Service Chatbot Introduction
- 7.28.4 ZoConvert Revenue in Customer Service Chatbot Business (2017-2022)
- 7.28.5 ZoConvert Recent Development
- 7.29 Nanjing Yunwen Network Technology
- 7.29.1 Nanjing Yunwen Network Technology Company Details
- 7.29.2 Nanjing Yunwen Network Technology Business Overview
- 7.29.3 Nanjing Yunwen Network Technology Customer Service Chatbot Introduction
- 7.29.4 Nanjing Yunwen Network Technology Revenue in Customer Service Chatbot Business (2017-2022)
- 7.29.5 Nanjing Yunwen Network Technology Recent Development
- 7.30 Udesk
- 7.30.1 Udesk Company Details
- 7.30.2 Udesk Business Overview
- 7.30.3 Udesk Customer Service Chatbot Introduction
- 7.30.4 Udesk Revenue in Customer Service Chatbot Business (2017-2022)
- 7.30.5 Udesk Recent Development
8 Research Findings and Conclusion
9 Appendix
- 9.1 Research Methodology
- 9.1.1 Methodology/Research Approach
- 9.1.2 Data Source
- 9.2 Author Details
Summary:
A customer service chatbot uses artificial intelligence (AI), machine learning, and natural language understanding (NLU) to mimic human speech. Businesses have been steadily adopting chatbots and incorporating them into their service models to answer customer questions and automate routine tasks.
Market Analysis and Insights: Global and United States Customer Service Chatbot Market
This report focuses on global and United States Customer Service Chatbot market, also covers the segmentation data of other regions in regional level and county level.
Due to the COVID-19 pandemic, the global Customer Service Chatbot market size is estimated to be worth US$ million in 2022 and is forecast to a readjusted size of US$ million by 2028 with a CAGR of % during the forecast period 2022-2028. Fully considering the economic change by this health crisis, by Type, Text Chatbot accounting for % of the Customer Service Chatbot global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR from 2022 to 2028. While by Application, Corporate Website was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
In United States the Customer Service Chatbot market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.
Global Customer Service Chatbot Scope and Market Size
Customer Service Chatbot market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Customer Service Chatbot market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
For United States market, this report focuses on the Customer Service Chatbot market size by players, by Type and by Application, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
Segment by Type, the Customer Service Chatbot market is segmented into
Text Chatbot
Voice Chatbot
Segment by Application, the Customer Service Chatbot market is segmented into
Corporate Website
Online Store
Other
Regional and Country-level Analysis
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Colombia
Middle East & Africa
Turkey
Saudi Arabia
UAE
Competitive Landscape and Customer Service Chatbot Market Share Analysis
Customer Service Chatbot market competitive landscape provides details and data information by players. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2017-2022. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by players for the period 2017-2022. Details included are company description, major business, company total revenue and the sales, revenue generated in Customer Service Chatbot business, the date to enter into the Customer Service Chatbot market, Revenue in Customer Service Chatbot Business (2017-2022) & (US$ Million) introduction, recent developments, etc.
The major vendors covered:
Watson Assistant (IBM)
MobileMonkey
Freshdesk
Oracle
Genesys
AWS
ItsAlive
Amelia
Xpresso.ai
Reply.ai
Nuance
AgentBot
Botsify
Bold 360
Acquire.io
SnapEngage
WP-Chatbot
DialogFlow
Conversable
Pandorabots
ChattyPeople
ActiveChat
Xenioo
Converse AI
Engati
Pypestream
Kayako
ZoConvert
Nanjing Yunwen Network Technology
Udesk