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Global and Japan Customer Relationship Management (CRM) Outsourcing Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Customer Relationship Management (CRM) Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
    • 1.2.2 Communications Management
    • 1.2.3 Multi-Channel Customer Engagement
    • 1.2.4 Analytic Solutions
    • 1.2.5 Others
  • 1.3 Market by Application
    • 1.3.1 Global Customer Relationship Management (CRM) Outsourcing Market Share by Application: 2020 VS 2026
    • 1.3.2 Retail
    • 1.3.3 BFSI
    • 1.3.4 Telecom & IT
    • 1.3.5 Healthcare
    • 1.3.6 Others
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Customer Relationship Management (CRM) Outsourcing Market Perspective (2015-2026)
  • 2.2 Global Customer Relationship Management (CRM) Outsourcing Growth Trends by Regions
    • 2.2.1 Customer Relationship Management (CRM) Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Customer Relationship Management (CRM) Outsourcing Historic Market Share by Regions (2015-2020)
    • 2.2.3 Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Customer Relationship Management (CRM) Outsourcing Players by Market Size
    • 3.1.1 Global Top Customer Relationship Management (CRM) Outsourcing Players by Revenue (2015-2020)
    • 3.1.2 Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Players (2015-2020)
  • 3.2 Global Customer Relationship Management (CRM) Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.3 Players Covered: Ranking by Customer Relationship Management (CRM) Outsourcing Revenue
  • 3.4 Global Customer Relationship Management (CRM) Outsourcing Market Concentration Ratio
    • 3.4.1 Global Customer Relationship Management (CRM) Outsourcing Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Outsourcing Revenue in 2019
  • 3.5 Key Players Customer Relationship Management (CRM) Outsourcing Area Served
  • 3.6 Key Players Customer Relationship Management (CRM) Outsourcing Product Solution and Service
  • 3.7 Date of Enter into Customer Relationship Management (CRM) Outsourcing Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Relationship Management (CRM) Outsourcing Breakdown Data by Type (2015-2026)

  • 4.1 Global Customer Relationship Management (CRM) Outsourcing Historic Market Size by Type (2015-2020)
  • 4.2 Global Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Type (2021-2026)

5 Customer Relationship Management (CRM) Outsourcing Breakdown Data by Application (2015-2026)

  • 5.1 Global Customer Relationship Management (CRM) Outsourcing Historic Market Size by Application (2015-2020)
  • 5.2 Global Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
  • 6.2 North America Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
  • 6.3 North America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
  • 6.4 North America Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
    • 6.4.1 United States
    • 6.4.2 Canada

7 Europe

  • 7.1 Europe Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
  • 7.2 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
  • 7.3 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
  • 7.4 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
    • 7.4.1 Germany
    • 7.4.2 France
    • 7.4.3 U.K.
    • 7.4.4 Italy
    • 7.4.5 Russia
    • 7.4.6 Nordic
    • 7.4.7 Rest of Europe

8 China

  • 8.1 China Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
  • 8.2 China Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
  • 8.3 China Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
  • 8.4 China Customer Relationship Management (CRM) Outsourcing Market Size by Region (2015-2020)
    • 8.4.1 China
    • 8.4.2 Japan
    • 8.4.3 South Korea
    • 8.4.4 Southeast Asia
    • 8.4.5 India
    • 8.4.6 Australia
    • 8.4.7 Rest of Asia-Pacific

9 Japan

  • 9.1 Japan Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
  • 9.2 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
  • 9.3 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
  • 9.4 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
    • 9.4.1 Mexico
    • 9.4.2 Brazil

10 Southeast Asia

  • 10.1 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size (2015-2026)
  • 10.2 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type (2015-2020)
  • 10.3 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application (2015-2020)
  • 10.4 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Country (2015-2020)
    • 10.4.1 Turkey
    • 10.4.2 Saudi Arabia
    • 10.4.3 UAE
    • 10.4.4 Rest of Middle East & Africa

11 Key Players Profiles

  • 11.1 IBM
    • 11.1.1 IBM Company Details
    • 11.1.2 IBM Business Overview
    • 11.1.3 IBM Customer Relationship Management (CRM) Outsourcing Introduction
    • 11.1.4 IBM Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020))
    • 11.1.5 IBM Recent Development
  • 11.2 Accenture
    • 11.2.1 Accenture Company Details
    • 11.2.2 Accenture Business Overview
    • 11.2.3 Accenture Customer Relationship Management (CRM) Outsourcing Introduction
    • 11.2.4 Accenture Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
    • 11.2.5 Accenture Recent Development
  • 11.3 Cognizant
    • 11.3.1 Cognizant Company Details
    • 11.3.2 Cognizant Business Overview
    • 11.3.3 Cognizant Customer Relationship Management (CRM) Outsourcing Introduction
    • 11.3.4 Cognizant Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
    • 11.3.5 Cognizant Recent Development
  • 11.4 Infosys
    • 11.4.1 Infosys Company Details
    • 11.4.2 Infosys Business Overview
    • 11.4.3 Infosys Customer Relationship Management (CRM) Outsourcing Introduction
    • 11.4.4 Infosys Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
    • 11.4.5 Infosys Recent Development
  • 11.5 HCL Technologies
    • 11.5.1 HCL Technologies Company Details
    • 11.5.2 HCL Technologies Business Overview
    • 11.5.3 HCL Technologies Customer Relationship Management (CRM) Outsourcing Introduction
    • 11.5.4 HCL Technologies Revenue in Customer Relationship Management (CRM) Outsourcing Business (2015-2020)
    • 11.5.5 HCL Technologies Recent Development

12 Analyst's Viewpoints/Conclusions

    13 Appendix

    • 13.1 Research Methodology
      • 13.1.1 Methodology/Research Approach
      • 13.1.2 Data Source
    • 13.2 Disclaimer

    Global Customer Relationship Management (CRM) Outsourcing Scope and Market Size
    Customer Relationship Management (CRM) Outsourcing market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Customer Relationship Management (CRM) Outsourcing market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

    Market segment by Type, the product can be split into
    Communications Management
    Multi-Channel Customer Engagement
    Analytic Solutions
    Others

    Market segment by Application, split into
    Retail
    BFSI
    Telecom & IT
    Healthcare
    Others

    Based on regional and country-level analysis, the Customer Relationship Management (CRM) Outsourcing market has been segmented as follows:
    North America
    United States
    Canada
    Europe
    Germany
    France
    U.K.
    Italy
    Russia
    Nordic
    Rest of Europe
    Asia-Pacific
    China
    Japan
    South Korea
    Southeast Asia
    India
    Australia
    Rest of Asia-Pacific
    Latin America
    Mexico
    Brazil
    Middle East & Africa
    Turkey
    Saudi Arabia
    UAE
    Rest of Middle East & Africa

    In the competitive analysis section of the report, leading as well as prominent players of the global Customer Relationship Management (CRM) Outsourcing market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
    The key players covered in this study
    IBM
    Accenture
    Cognizant
    Infosys
    HCL Technologies
    ...

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