Copyright Reports & Markets. All rights reserved.

Global Customer Experience (CX) Enterprise Software Market Growth (Status and Outlook) 2019-2024

Request for Sample of this report
Buy now

Table of Contents

    2019-2024 Global Customer Experience (CX) Enterprise Software Market Report (Status and Outlook)

      1 Scope of the Report

      • 1.1 Market Introduction
      • 1.2 Research Objectives
      • 1.3 Years Considered
      • 1.4 Market Research Methodology
      • 1.5 Economic Indicators
      • 1.6 Currency Considered

      2 Executive Summary

      • 2.1 World Market Overview
        • 2.1.1 Global Customer Experience (CX) Enterprise Software Market Size 2014-2024
        • 2.1.2 Customer Experience (CX) Enterprise Software Market Size CAGR by Region
      • 2.2 Customer Experience (CX) Enterprise Software Segment by Type
        • 2.2.1 On-Premise
        • 2.2.2 Cloud-Based
      • 2.3 Customer Experience (CX) Enterprise Software Market Size by Type
        • 2.3.1 Global Customer Experience (CX) Enterprise Software Market Size Market Share by Type (2014-2019)
        • 2.3.2 Global Customer Experience (CX) Enterprise Software Market Size Growth Rate by Type (2014-2019)
      • 2.4 Customer Experience (CX) Enterprise Software Segment by Application
        • 2.4.1 Large Enterprise
        • 2.4.2 SMBs
      • 2.5 Customer Experience (CX) Enterprise Software Market Size by Application
        • 2.5.1 Global Customer Experience (CX) Enterprise Software Market Size Market Share by Application (2014-2019)
        • 2.5.2 Global Customer Experience (CX) Enterprise Software Market Size Growth Rate by Application (2014-2019)

      3 Global Customer Experience (CX) Enterprise Software by Players

      • 3.1 Global Customer Experience (CX) Enterprise Software Market Size Market Share by Players
        • 3.1.1 Global Customer Experience (CX) Enterprise Software Market Size by Players (2017-2019)
        • 3.1.2 Global Customer Experience (CX) Enterprise Software Market Size Market Share by Players (2017-2019)
      • 3.2 Global Customer Experience (CX) Enterprise Software Key Players Head office and Products Offered
      • 3.3 Market Concentration Rate Analysis
        • 3.3.1 Competition Landscape Analysis
        • 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
      • 3.4 New Products and Potential Entrants
      • 3.5 Mergers & Acquisitions, Expansion

      4 Customer Experience (CX) Enterprise Software by Regions

      • 4.1 Customer Experience (CX) Enterprise Software Market Size by Regions
      • 4.2 Americas Customer Experience (CX) Enterprise Software Market Size Growth
      • 4.3 APAC Customer Experience (CX) Enterprise Software Market Size Growth
      • 4.4 Europe Customer Experience (CX) Enterprise Software Market Size Growth
      • 4.5 Middle East & Africa Customer Experience (CX) Enterprise Software Market Size Growth

      5 Americas

      • 5.1 Americas Customer Experience (CX) Enterprise Software Market Size by Countries
      • 5.2 Americas Customer Experience (CX) Enterprise Software Market Size by Type
      • 5.3 Americas Customer Experience (CX) Enterprise Software Market Size by Application
      • 5.4 United States
      • 5.5 Canada
      • 5.6 Mexico
      • 5.7 Key Economic Indicators of Few Americas Countries

      6 APAC

      • 6.1 APAC Customer Experience (CX) Enterprise Software Market Size by Countries
      • 6.2 APAC Customer Experience (CX) Enterprise Software Market Size by Type
      • 6.3 APAC Customer Experience (CX) Enterprise Software Market Size by Application
      • 6.4 China
      • 6.5 Japan
      • 6.6 Korea
      • 6.7 Southeast Asia
      • 6.8 India
      • 6.9 Australia
      • 6.10 Key Economic Indicators of Few APAC Countries

      7 Europe

      • 7.1 Europe Customer Experience (CX) Enterprise Software by Countries
      • 7.2 Europe Customer Experience (CX) Enterprise Software Market Size by Type
      • 7.3 Europe Customer Experience (CX) Enterprise Software Market Size by Application
      • 7.4 Germany
      • 7.5 France
      • 7.6 UK
      • 7.7 Italy
      • 7.8 Russia
      • 7.9 Spain
      • 7.10 Key Economic Indicators of Few Europe Countries

      8 Middle East & Africa

      • 8.1 Middle East & Africa Customer Experience (CX) Enterprise Software by Countries
      • 8.2 Middle East & Africa Customer Experience (CX) Enterprise Software Market Size by Type
      • 8.3 Middle East & Africa Customer Experience (CX) Enterprise Software Market Size by Application
      • 8.4 Egypt
      • 8.5 South Africa
      • 8.6 Israel
      • 8.7 Turkey
      • 8.8 GCC Countries

      9 Market Drivers, Challenges and Trends

      • 9.1 Market Drivers and Impact
        • 9.1.1 Growing Demand from Key Regions
        • 9.1.2 Growing Demand from Key Applications and Potential Industries
      • 9.2 Market Challenges and Impact
      • 9.3 Market Trends

      10 Global Customer Experience (CX) Enterprise Software Market Forecast

      • 10.1 Global Customer Experience (CX) Enterprise Software Market Size Forecast (2019-2024)
      • 10.2 Global Customer Experience (CX) Enterprise Software Forecast by Regions
        • 10.2.1 Global Customer Experience (CX) Enterprise Software Forecast by Regions (2019-2024)
        • 10.2.2 Americas Market Forecast
        • 10.2.3 APAC Market Forecast
        • 10.2.4 Europe Market Forecast
        • 10.2.5 Middle East & Africa Market Forecast
      • 10.3 Americas Forecast by Countries
        • 10.3.1 United States Market Forecast
        • 10.3.2 Canada Market Forecast
        • 10.3.3 Mexico Market Forecast
        • 10.3.4 Brazil Market Forecast
      • 10.4 APAC Forecast by Countries
        • 10.4.1 China Market Forecast
        • 10.4.2 Japan Market Forecast
        • 10.4.3 Korea Market Forecast
        • 10.4.4 Southeast Asia Market Forecast
        • 10.4.5 India Market Forecast
        • 10.4.6 Australia Market Forecast
      • 10.5 Europe Forecast by Countries
        • 10.5.1 Germany Market Forecast
        • 10.5.2 France Market Forecast
        • 10.5.3 UK Market Forecast
        • 10.5.4 Italy Market Forecast
        • 10.5.5 Russia Market Forecast
        • 10.5.6 Spain Market Forecast
      • 10.6 Middle East & Africa Forecast by Countries
        • 10.6.1 Egypt Market Forecast
        • 10.6.2 South Africa Market Forecast
        • 10.6.3 Israel Market Forecast
        • 10.6.4 Turkey Market Forecast
        • 10.6.5 GCC Countries Market Forecast
      • 10.7 Global Customer Experience (CX) Enterprise Software Forecast by Type
      • 10.8 Global Customer Experience (CX) Enterprise Software Forecast by Application

      11 Key Players Analysis

      • 11.1 Zendesk
        • 11.1.1 Company Details
        • 11.1.2 Customer Experience (CX) Enterprise Software Product Offered
        • 11.1.3 Zendesk Customer Experience (CX) Enterprise Software Revenue, Gross Margin and Market Share (2017-2019)
        • 11.1.4 Main Business Overview
        • 11.1.5 Zendesk News
      • 11.2 IBM
        • 11.2.1 Company Details
        • 11.2.2 Customer Experience (CX) Enterprise Software Product Offered
        • 11.2.3 IBM Customer Experience (CX) Enterprise Software Revenue, Gross Margin and Market Share (2017-2019)
        • 11.2.4 Main Business Overview
        • 11.2.5 IBM News
      • 11.3 Satmetrix
        • 11.3.1 Company Details
        • 11.3.2 Customer Experience (CX) Enterprise Software Product Offered
        • 11.3.3 Satmetrix Customer Experience (CX) Enterprise Software Revenue, Gross Margin and Market Share (2017-2019)
        • 11.3.4 Main Business Overview
        • 11.3.5 Satmetrix News
      • 11.4 ResponseTek
        • 11.4.1 Company Details
        • 11.4.2 Customer Experience (CX) Enterprise Software Product Offered
        • 11.4.3 ResponseTek Customer Experience (CX) Enterprise Software Revenue, Gross Margin and Market Share (2017-2019)
        • 11.4.4 Main Business Overview
        • 11.4.5 ResponseTek News
      • 11.5 ClickTale
        • 11.5.1 Company Details
        • 11.5.2 Customer Experience (CX) Enterprise Software Product Offered
        • 11.5.3 ClickTale Customer Experience (CX) Enterprise Software Revenue, Gross Margin and Market Share (2017-2019)
        • 11.5.4 Main Business Overview
        • 11.5.5 ClickTale News
      • 11.6 Adobe
        • 11.6.1 Company Details
        • 11.6.2 Customer Experience (CX) Enterprise Software Product Offered
        • 11.6.3 Adobe Customer Experience (CX) Enterprise Software Revenue, Gross Margin and Market Share (2017-2019)
        • 11.6.4 Main Business Overview
        • 11.6.5 Adobe News
      • 11.7 Kana
        • 11.7.1 Company Details
        • 11.7.2 Customer Experience (CX) Enterprise Software Product Offered
        • 11.7.3 Kana Customer Experience (CX) Enterprise Software Revenue, Gross Margin and Market Share (2017-2019)
        • 11.7.4 Main Business Overview
        • 11.7.5 Kana News
      • 11.8 Clarabridge
        • 11.8.1 Company Details
        • 11.8.2 Customer Experience (CX) Enterprise Software Product Offered
        • 11.8.3 Clarabridge Customer Experience (CX) Enterprise Software Revenue, Gross Margin and Market Share (2017-2019)
        • 11.8.4 Main Business Overview
        • 11.8.5 Clarabridge News
      • 11.9 SAS
        • 11.9.1 Company Details
        • 11.9.2 Customer Experience (CX) Enterprise Software Product Offered
        • 11.9.3 SAS Customer Experience (CX) Enterprise Software Revenue, Gross Margin and Market Share (2017-2019)
        • 11.9.4 Main Business Overview
        • 11.9.5 SAS News
      • 11.10 Gemius
        • 11.10.1 Company Details
        • 11.10.2 Customer Experience (CX) Enterprise Software Product Offered
        • 11.10.3 Gemius Customer Experience (CX) Enterprise Software Revenue, Gross Margin and Market Share (2017-2019)
        • 11.10.4 Main Business Overview
        • 11.10.5 Gemius News
      • 11.11 HubSpot
      • 11.12 Medallia
      • 11.13 Maxymiser
      • 11.14 UserZoom
      • 11.15 UX360
      • 11.16 UsabilityTools

      12 Research Findings and Conclusion

      Customer Experience (CX) is the sum of experiences that people have during the whole relationship with a given product/service. This also pertains to the enterprise businesses. Good impression can win you trust and love from many, but bad impression can quickly make them run to your competitors. What is more, the businesses with higher NPS (Net Promoter Score) grow faster than companies with lower loyalty metrics.
      Enterprises may find it challenging to control the way customers feel about their relationship with a given product. Improving and, importantly, personalizing the interaction, however, is not out of their reach, as more and more CX solutions providers decide to focus on enterprises as well. Recently, Zendesk discovered that the need for enterprise customer service software is growing and decided to offer a plan dedicated to the biggest customers. For online enterprises, the crucial issue is to be available for their client base all the time and swiftly respond to their needs and doubts.

      According to this study, over the next five years the Customer Experience (CX) Enterprise Software market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Customer Experience (CX) Enterprise Software business, shared in Chapter 3.

      This report presents a comprehensive overview, market shares and growth opportunities of Customer Experience (CX) Enterprise Software market by product type, application, key companies and key regions.

      This study considers the Customer Experience (CX) Enterprise Software value generated from the sales of the following segments:

      Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
      On-Premise
      Cloud-Based
      Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
      Large Enterprise
      SMBs

      This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
      Americas
      United States
      Canada
      Mexico
      Brazil
      APAC
      China
      Japan
      Korea
      Southeast Asia
      India
      Australia
      Europe
      Germany
      France
      UK
      Italy
      Russia
      Spain
      Middle East & Africa
      Egypt
      South Africa
      Israel
      Turkey
      GCC Countries

      The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
      Zendesk
      IBM
      Satmetrix
      ResponseTek
      ClickTale
      Adobe
      Kana
      Clarabridge
      SAS
      Gemius
      HubSpot
      Medallia
      Maxymiser
      UserZoom
      UX360
      UsabilityTools

      In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

      Research objectives
      To study and analyze the global Customer Experience (CX) Enterprise Software market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
      To understand the structure of Customer Experience (CX) Enterprise Software market by identifying its various subsegments.
      Focuses on the key global Customer Experience (CX) Enterprise Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
      To analyze the Customer Experience (CX) Enterprise Software with respect to individual growth trends, future prospects, and their contribution to the total market.
      To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
      To project the size of Customer Experience (CX) Enterprise Software submarkets, with respect to key regions (along with their respective key countries).
      To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
      To strategically profile the key players and comprehensively analyze their growth strategies.

      Buy now