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Global Customer Engagement Tools Market 2026 by Company, Regions, Type and Application, Forecast to 2032

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1 Market Overview

  • 1.1 Product Overview and Scope
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Customer Engagement Tools by Type
    • 1.3.1 Overview: Global Customer Engagement Tools Market Size by Type: 2021 Versus 2025 Versus 2032
    • 1.3.2 Global Customer Engagement Tools Consumption Value Market Share by Type in 2025
    • 1.3.3 On-premise
    • 1.3.4 Cloud-based
  • 1.4 Global Customer Engagement Tools Market by Application
    • 1.4.1 Overview: Global Customer Engagement Tools Market Size by Application: 2021 Versus 2025 Versus 2032
    • 1.4.2 Large Enterprises
    • 1.4.3 SMEs
  • 1.5 Global Customer Engagement Tools Market Size & Forecast
  • 1.6 Global Customer Engagement Tools Market Size and Forecast by Region
    • 1.6.1 Global Customer Engagement Tools Market Size by Region: 2021 VS 2025 VS 2032
    • 1.6.2 Global Customer Engagement Tools Market Size by Region, (2021-2032)
    • 1.6.3 North America Customer Engagement Tools Market Size and Prospect (2021-2032)
    • 1.6.4 Europe Customer Engagement Tools Market Size and Prospect (2021-2032)
    • 1.6.5 Asia-Pacific Customer Engagement Tools Market Size and Prospect (2021-2032)
    • 1.6.6 South America Customer Engagement Tools Market Size and Prospect (2021-2032)
    • 1.6.7 Middle East & Africa Customer Engagement Tools Market Size and Prospect (2021-2032)

2 Company Profiles

  • 2.1 Avaya
    • 2.1.1 Avaya Details
    • 2.1.2 Avaya Major Business
    • 2.1.3 Avaya Customer Engagement Tools Product and Solutions
    • 2.1.4 Avaya Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.1.5 Avaya Recent Developments and Future Plans
  • 2.2 Intercom
    • 2.2.1 Intercom Details
    • 2.2.2 Intercom Major Business
    • 2.2.3 Intercom Customer Engagement Tools Product and Solutions
    • 2.2.4 Intercom Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.2.5 Intercom Recent Developments and Future Plans
  • 2.3 Zoho
    • 2.3.1 Zoho Details
    • 2.3.2 Zoho Major Business
    • 2.3.3 Zoho Customer Engagement Tools Product and Solutions
    • 2.3.4 Zoho Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.3.5 Zoho Recent Developments and Future Plans
  • 2.4 Calabrio
    • 2.4.1 Calabrio Details
    • 2.4.2 Calabrio Major Business
    • 2.4.3 Calabrio Customer Engagement Tools Product and Solutions
    • 2.4.4 Calabrio Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.4.5 Calabrio Recent Developments and Future Plans
  • 2.5 ContactEngine
    • 2.5.1 ContactEngine Details
    • 2.5.2 ContactEngine Major Business
    • 2.5.3 ContactEngine Customer Engagement Tools Product and Solutions
    • 2.5.4 ContactEngine Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.5.5 ContactEngine Recent Developments and Future Plans
  • 2.6 Crisp Software
    • 2.6.1 Crisp Software Details
    • 2.6.2 Crisp Software Major Business
    • 2.6.3 Crisp Software Customer Engagement Tools Product and Solutions
    • 2.6.4 Crisp Software Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.6.5 Crisp Software Recent Developments and Future Plans
  • 2.7 Dixa
    • 2.7.1 Dixa Details
    • 2.7.2 Dixa Major Business
    • 2.7.3 Dixa Customer Engagement Tools Product and Solutions
    • 2.7.4 Dixa Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.7.5 Dixa Recent Developments and Future Plans
  • 2.8 Doxim
    • 2.8.1 Doxim Details
    • 2.8.2 Doxim Major Business
    • 2.8.3 Doxim Customer Engagement Tools Product and Solutions
    • 2.8.4 Doxim Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.8.5 Doxim Recent Developments and Future Plans
  • 2.9 Drift
    • 2.9.1 Drift Details
    • 2.9.2 Drift Major Business
    • 2.9.3 Drift Customer Engagement Tools Product and Solutions
    • 2.9.4 Drift Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.9.5 Drift Recent Developments and Future Plans
  • 2.10 Freshworks
    • 2.10.1 Freshworks Details
    • 2.10.2 Freshworks Major Business
    • 2.10.3 Freshworks Customer Engagement Tools Product and Solutions
    • 2.10.4 Freshworks Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.10.5 Freshworks Recent Developments and Future Plans
  • 2.11 Genesys
    • 2.11.1 Genesys Details
    • 2.11.2 Genesys Major Business
    • 2.11.3 Genesys Customer Engagement Tools Product and Solutions
    • 2.11.4 Genesys Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.11.5 Genesys Recent Developments and Future Plans
  • 2.12 Gladly
    • 2.12.1 Gladly Details
    • 2.12.2 Gladly Major Business
    • 2.12.3 Gladly Customer Engagement Tools Product and Solutions
    • 2.12.4 Gladly Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.12.5 Gladly Recent Developments and Future Plans
  • 2.13 Heap
    • 2.13.1 Heap Details
    • 2.13.2 Heap Major Business
    • 2.13.3 Heap Customer Engagement Tools Product and Solutions
    • 2.13.4 Heap Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.13.5 Heap Recent Developments and Future Plans
  • 2.14 Help Scout
    • 2.14.1 Help Scout Details
    • 2.14.2 Help Scout Major Business
    • 2.14.3 Help Scout Customer Engagement Tools Product and Solutions
    • 2.14.4 Help Scout Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.14.5 Help Scout Recent Developments and Future Plans
  • 2.15 Hiver
    • 2.15.1 Hiver Details
    • 2.15.2 Hiver Major Business
    • 2.15.3 Hiver Customer Engagement Tools Product and Solutions
    • 2.15.4 Hiver Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.15.5 Hiver Recent Developments and Future Plans
  • 2.16 Hotjar
    • 2.16.1 Hotjar Details
    • 2.16.2 Hotjar Major Business
    • 2.16.3 Hotjar Customer Engagement Tools Product and Solutions
    • 2.16.4 Hotjar Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.16.5 Hotjar Recent Developments and Future Plans
  • 2.17 HubSpot
    • 2.17.1 HubSpot Details
    • 2.17.2 HubSpot Major Business
    • 2.17.3 HubSpot Customer Engagement Tools Product and Solutions
    • 2.17.4 HubSpot Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.17.5 HubSpot Recent Developments and Future Plans
  • 2.18 IBM
    • 2.18.1 IBM Details
    • 2.18.2 IBM Major Business
    • 2.18.3 IBM Customer Engagement Tools Product and Solutions
    • 2.18.4 IBM Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.18.5 IBM Recent Developments and Future Plans
  • 2.19 Kustomer
    • 2.19.1 Kustomer Details
    • 2.19.2 Kustomer Major Business
    • 2.19.3 Kustomer Customer Engagement Tools Product and Solutions
    • 2.19.4 Kustomer Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.19.5 Kustomer Recent Developments and Future Plans
  • 2.20 Medallia
    • 2.20.1 Medallia Details
    • 2.20.2 Medallia Major Business
    • 2.20.3 Medallia Customer Engagement Tools Product and Solutions
    • 2.20.4 Medallia Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.20.5 Medallia Recent Developments and Future Plans
  • 2.21 Mixpanel
    • 2.21.1 Mixpanel Details
    • 2.21.2 Mixpanel Major Business
    • 2.21.3 Mixpanel Customer Engagement Tools Product and Solutions
    • 2.21.4 Mixpanel Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.21.5 Mixpanel Recent Developments and Future Plans
  • 2.22 Oracle
    • 2.22.1 Oracle Details
    • 2.22.2 Oracle Major Business
    • 2.22.3 Oracle Customer Engagement Tools Product and Solutions
    • 2.22.4 Oracle Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.22.5 Oracle Recent Developments and Future Plans
  • 2.23 Quiq
    • 2.23.1 Quiq Details
    • 2.23.2 Quiq Major Business
    • 2.23.3 Quiq Customer Engagement Tools Product and Solutions
    • 2.23.4 Quiq Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.23.5 Quiq Recent Developments and Future Plans
  • 2.24 RingCentral
    • 2.24.1 RingCentral Details
    • 2.24.2 RingCentral Major Business
    • 2.24.3 RingCentral Customer Engagement Tools Product and Solutions
    • 2.24.4 RingCentral Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.24.5 RingCentral Recent Developments and Future Plans
  • 2.25 Salesforce
    • 2.25.1 Salesforce Details
    • 2.25.2 Salesforce Major Business
    • 2.25.3 Salesforce Customer Engagement Tools Product and Solutions
    • 2.25.4 Salesforce Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.25.5 Salesforce Recent Developments and Future Plans
  • 2.26 SAP
    • 2.26.1 SAP Details
    • 2.26.2 SAP Major Business
    • 2.26.3 SAP Customer Engagement Tools Product and Solutions
    • 2.26.4 SAP Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.26.5 SAP Recent Developments and Future Plans
  • 2.27 Slack
    • 2.27.1 Slack Details
    • 2.27.2 Slack Major Business
    • 2.27.3 Slack Customer Engagement Tools Product and Solutions
    • 2.27.4 Slack Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.27.5 Slack Recent Developments and Future Plans
  • 2.28 Typeform
    • 2.28.1 Typeform Details
    • 2.28.2 Typeform Major Business
    • 2.28.3 Typeform Customer Engagement Tools Product and Solutions
    • 2.28.4 Typeform Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.28.5 Typeform Recent Developments and Future Plans
  • 2.29 Userpilot
    • 2.29.1 Userpilot Details
    • 2.29.2 Userpilot Major Business
    • 2.29.3 Userpilot Customer Engagement Tools Product and Solutions
    • 2.29.4 Userpilot Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.29.5 Userpilot Recent Developments and Future Plans
  • 2.30 Zendesk
    • 2.30.1 Zendesk Details
    • 2.30.2 Zendesk Major Business
    • 2.30.3 Zendesk Customer Engagement Tools Product and Solutions
    • 2.30.4 Zendesk Customer Engagement Tools Revenue, Gross Margin and Market Share (2021-2026)
    • 2.30.5 Zendesk Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Customer Engagement Tools Revenue and Share by Players (2021-2026)
  • 3.2 Market Share Analysis (2025)
    • 3.2.1 Market Share of Customer Engagement Tools by Company Revenue
    • 3.2.2 Top 3 Customer Engagement Tools Players Market Share in 2025
    • 3.2.3 Top 6 Customer Engagement Tools Players Market Share in 2025
  • 3.3 Customer Engagement Tools Market: Overall Company Footprint Analysis
    • 3.3.1 Customer Engagement Tools Market: Region Footprint
    • 3.3.2 Customer Engagement Tools Market: Company Product Type Footprint
    • 3.3.3 Customer Engagement Tools Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Customer Engagement Tools Consumption Value and Market Share by Type (2021-2026)
  • 4.2 Global Customer Engagement Tools Market Forecast by Type (2027-2032)

5 Market Size Segment by Application

  • 5.1 Global Customer Engagement Tools Consumption Value Market Share by Application (2021-2026)
  • 5.2 Global Customer Engagement Tools Market Forecast by Application (2027-2032)

6 North America

  • 6.1 North America Customer Engagement Tools Consumption Value by Type (2021-2032)
  • 6.2 North America Customer Engagement Tools Market Size by Application (2021-2032)
  • 6.3 North America Customer Engagement Tools Market Size by Country
    • 6.3.1 North America Customer Engagement Tools Consumption Value by Country (2021-2032)
    • 6.3.2 United States Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 6.3.3 Canada Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 6.3.4 Mexico Customer Engagement Tools Market Size and Forecast (2021-2032)

7 Europe

  • 7.1 Europe Customer Engagement Tools Consumption Value by Type (2021-2032)
  • 7.2 Europe Customer Engagement Tools Consumption Value by Application (2021-2032)
  • 7.3 Europe Customer Engagement Tools Market Size by Country
    • 7.3.1 Europe Customer Engagement Tools Consumption Value by Country (2021-2032)
    • 7.3.2 Germany Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 7.3.3 France Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 7.3.4 United Kingdom Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 7.3.5 Russia Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 7.3.6 Italy Customer Engagement Tools Market Size and Forecast (2021-2032)

8 Asia-Pacific

  • 8.1 Asia-Pacific Customer Engagement Tools Consumption Value by Type (2021-2032)
  • 8.2 Asia-Pacific Customer Engagement Tools Consumption Value by Application (2021-2032)
  • 8.3 Asia-Pacific Customer Engagement Tools Market Size by Region
    • 8.3.1 Asia-Pacific Customer Engagement Tools Consumption Value by Region (2021-2032)
    • 8.3.2 China Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 8.3.3 Japan Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 8.3.4 South Korea Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 8.3.5 India Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 8.3.6 Southeast Asia Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 8.3.7 Australia Customer Engagement Tools Market Size and Forecast (2021-2032)

9 South America

  • 9.1 South America Customer Engagement Tools Consumption Value by Type (2021-2032)
  • 9.2 South America Customer Engagement Tools Consumption Value by Application (2021-2032)
  • 9.3 South America Customer Engagement Tools Market Size by Country
    • 9.3.1 South America Customer Engagement Tools Consumption Value by Country (2021-2032)
    • 9.3.2 Brazil Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 9.3.3 Argentina Customer Engagement Tools Market Size and Forecast (2021-2032)

10 Middle East & Africa

  • 10.1 Middle East & Africa Customer Engagement Tools Consumption Value by Type (2021-2032)
  • 10.2 Middle East & Africa Customer Engagement Tools Consumption Value by Application (2021-2032)
  • 10.3 Middle East & Africa Customer Engagement Tools Market Size by Country
    • 10.3.1 Middle East & Africa Customer Engagement Tools Consumption Value by Country (2021-2032)
    • 10.3.2 Turkey Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 10.3.3 Saudi Arabia Customer Engagement Tools Market Size and Forecast (2021-2032)
    • 10.3.4 UAE Customer Engagement Tools Market Size and Forecast (2021-2032)

11 Market Dynamics

  • 11.1 Customer Engagement Tools Market Drivers
  • 11.2 Customer Engagement Tools Market Restraints
  • 11.3 Customer Engagement Tools Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 Customer Engagement Tools Industry Chain
  • 12.2 Customer Engagement Tools Upstream Analysis
  • 12.3 Customer Engagement Tools Midstream Analysis
  • 12.4 Customer Engagement Tools Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    According to our (Global Info Research) latest study, the global Customer Engagement Tools market size was valued at US$ million in 2025 and is forecast to a readjusted size of US$ million by 2032 with a CAGR of %during review period.
    Customer Engagement Tools is a software platform designed to improve customer-business relationships through different types of engagement, such as user onboarding, customer support, customer success, self-service support, and more. Use Customer Engagement Tools to improve your customer experience by making your customer interactions more contextual, personalized, and relevant.
    This report is a detailed and comprehensive analysis for global Customer Engagement Tools market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
    Key Features:
    Global Customer Engagement Tools market size and forecasts, in consumption value ($ Million), 2021-2032
    Global Customer Engagement Tools market size and forecasts by region and country, in consumption value ($ Million), 2021-2032
    Global Customer Engagement Tools market size and forecasts, by Type and by Application, in consumption value ($ Million), 2021-2032
    Global Customer Engagement Tools market shares of main players, in revenue ($ Million), 2021-2026
    The Primary Objectives in This Report Are:
    To determine the size of the total market opportunity of global and key countries
    To assess the growth potential for Customer Engagement Tools
    To forecast future growth in each product and end-use market
    To assess competitive factors affecting the marketplace
    This report profiles key players in the global Customer Engagement Tools market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Avaya, Intercom, Zoho, Calabrio, ContactEngine, Crisp Software, Dixa, Doxim, Drift, Freshworks, etc.
    This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
    Market segmentation
    Customer Engagement Tools market is split by Type and by Application. For the period 2021-2032, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
    Market segment by Type
    On-premise
    Cloud-based
    Market segment by Application
    Large Enterprises
    SMEs
    Market segment by players, this report covers
    Avaya
    Intercom
    Zoho
    Calabrio
    ContactEngine
    Crisp Software
    Dixa
    Doxim
    Drift
    Freshworks
    Genesys
    Gladly
    Heap
    Help Scout
    Hiver
    Hotjar
    HubSpot
    IBM
    Kustomer
    Medallia
    Mixpanel
    Oracle
    Quiq
    RingCentral
    Salesforce
    SAP
    Slack
    Typeform
    Userpilot
    Zendesk
    Market segment by regions, regional analysis covers
    North America (United States, Canada and Mexico)
    Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
    South America (Brazil, Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
    The content of the study subjects, includes a total of 13 chapters:
    Chapter 1, to describe Customer Engagement Tools product scope, market overview, market estimation caveats and base year.
    Chapter 2, to profile the top players of Customer Engagement Tools, with revenue, gross margin, and global market share of Customer Engagement Tools from 2021 to 2026.
    Chapter 3, the Customer Engagement Tools competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
    Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2021 to 2032.
    Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2021 to 2026.and Customer Engagement Tools market forecast, by regions, by Type and by Application, with consumption value, from 2027 to 2032.
    Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
    Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Engagement Tools.
    Chapter 13, to describe Customer Engagement Tools research findings and conclusion.

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