1 Report Overview

• 1.1 Study Scope
• 1.2 Market Analysis by Type
  • 1.2.1 Global Customer Engagement Solutions Market Size Growth Rate by Type: 2020 VS 2026
  • 1.2.2 Omnichannel
  • 1.2.3 Workforce Optimization
  • 1.2.4 Robotic Process Automation
  • 1.2.5 Analytics & Reporting
• 1.3 Market by Application
  • 1.3.1 Global Customer Engagement Solutions Market Share by Application: 2020 VS 2026
  • 1.3.2 BFSI
  • 1.3.3 Consumer Goods & Retail
  • 1.3.4 Telecommunication
  • 1.3.5 Healthcare & Life Sciences
  • 1.3.6 Automotive & Transportation
  • 1.3.7 Media & Entertainment
  • 1.3.8 Travel & Hospitality
  • 1.3.9 Manufacturing
  • 1.3.10 Others
• 1.4 Study Objectives
• 1.5 Years Considered

2 Global Growth Trends

• 2.1 Global Customer Engagement Solutions Market Perspective (2015-2026)
• 2.2 Global Customer Engagement Solutions Growth Trends by Regions
  • 2.2.1 Customer Engagement Solutions Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Customer Engagement Solutions Historic Market Share by Regions (2015-2020)
  • 2.2.3 Customer Engagement Solutions Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

• 3.1 Global Top Customer Engagement Solutions Players by Market Size
  • 3.1.1 Global Top Customer Engagement Solutions Players by Revenue (2015-2020)
  • 3.1.2 Global Customer Engagement Solutions Revenue Market Share by Players (2015-2020)
• 3.2 Global Customer Engagement Solutions Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.3 Players Covered: Ranking by Customer Engagement Solutions Revenue
• 3.4 Global Customer Engagement Solutions Market Concentration Ratio
  • 3.4.1 Global Customer Engagement Solutions Market Concentration Ratio (CR5 and HHI)
  • 3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Solutions Revenue in 2019
• 3.5 Key Players Customer Engagement Solutions Area Served
• 3.6 Key Players Customer Engagement Solutions Product Solution and Service
• 3.7 Date of Enter into Customer Engagement Solutions Market
• 3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Engagement Solutions Breakdown Data by Type (2015-2026)

• 4.1 Global Customer Engagement Solutions Historic Market Size by Type (2015-2020)
• 4.2 Global Customer Engagement Solutions Forecasted Market Size by Type (2021-2026)

5 Customer Engagement Solutions Breakdown Data by Application (2015-2026)

• 5.1 Global Customer Engagement Solutions Historic Market Size by Application (2015-2020)
• 5.2 Global Customer Engagement Solutions Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Customer Engagement Solutions Market Size (2015-2026)
• 6.2 North America Customer Engagement Solutions Market Size by Type (2015-2020)
• 6.3 North America Customer Engagement Solutions Market Size by Application (2015-2020)
• 6.4 North America Customer Engagement Solutions Market Size by Country (2015-2020)
  • 6.4.1 United States
  • 6.4.2 Canada

7 Europe

• 7.1 Europe Customer Engagement Solutions Market Size (2015-2026)
• 7.2 Europe Customer Engagement Solutions Market Size by Type (2015-2020)
• 7.3 Europe Customer Engagement Solutions Market Size by Application (2015-2020)
• 7.4 Europe Customer Engagement Solutions Market Size by Country (2015-2020)
  • 7.4.1 Germany
  • 7.4.2 France
  • 7.4.3 U.K.
  • 7.4.4 Italy
  • 7.4.5 Russia
  • 7.4.6 Nordic
  • 7.4.7 Rest of Europe

8 China

• 8.1 China Customer Engagement Solutions Market Size (2015-2026)
• 8.2 China Customer Engagement Solutions Market Size by Type (2015-2020)
• 8.3 China Customer Engagement Solutions Market Size by Application (2015-2020)
• 8.4 China Customer Engagement Solutions Market Size by Region (2015-2020)
  • 8.4.1 China
  • 8.4.2 Japan
  • 8.4.3 South Korea
  • 8.4.4 Southeast Asia
  • 8.4.5 India
  • 8.4.6 Australia
  • 8.4.7 Rest of Asia-Pacific

9 Japan

• 9.1 Japan Customer Engagement Solutions Market Size (2015-2026)
• 9.2 Japan Customer Engagement Solutions Market Size by Type (2015-2020)
• 9.3 Japan Customer Engagement Solutions Market Size by Application (2015-2020)
• 9.4 Japan Customer Engagement Solutions Market Size by Country (2015-2020)
  • 9.4.1 Mexico
  • 9.4.2 Brazil

10 Southeast Asia

• 10.1 Southeast Asia Customer Engagement Solutions Market Size (2015-2026)
• 10.2 Southeast Asia Customer Engagement Solutions Market Size by Type (2015-2020)
• 10.3 Southeast Asia Customer Engagement Solutions Market Size by Application (2015-2020)
• 10.4 Southeast Asia Customer Engagement Solutions Market Size by Country (2015-2020)
  • 10.4.1 Turkey
  • 10.4.2 Saudi Arabia
  • 10.4.3 UAE
  • 10.4.4 Rest of Middle East & Africa

11 Key Players Profiles

• 11.1 Avaya
  • 11.1.1 Avaya Company Details
  • 11.1.2 Avaya Business Overview
  • 11.1.3 Avaya Customer Engagement Solutions Introduction
  • 11.1.4 Avaya Revenue in Customer Engagement Solutions Business (2015-2020))
  • 11.1.5 Avaya Recent Development
• 11.2 Aspect Software
  • 11.2.1 Aspect Software Company Details
  • 11.2.2 Aspect Software Business Overview
  • 11.2.3 Aspect Software Customer Engagement Solutions Introduction
  • 11.2.4 Aspect Software Revenue in Customer Engagement Solutions Business (2015-2020)
  • 11.2.5 Aspect Software Recent Development
• 11.3 Calabrio
  • 11.3.1 Calabrio Company Details
  • 11.3.2 Calabrio Business Overview
  • 11.3.3 Calabrio Customer Engagement Solutions Introduction
  • 11.3.4 Calabrio Revenue in Customer Engagement Solutions Business (2015-2020)
  • 11.3.5 Calabrio Recent Development
• 11.4 Genesys
  • 11.4.1 Genesys Company Details
  • 11.4.2 Genesys Business Overview
  • 11.4.3 Genesys Customer Engagement Solutions Introduction
  • 11.4.4 Genesys Revenue in Customer Engagement Solutions Business (2015-2020)
  • 11.4.5 Genesys Recent Development
• 11.5 IBM
  • 11.5.1 IBM Company Details
  • 11.5.2 IBM Business Overview
  • 11.5.3 IBM Customer Engagement Solutions Introduction
  • 11.5.4 IBM Revenue in Customer Engagement Solutions Business (2015-2020)
  • 11.5.5 IBM Recent Development
• 11.6 Microsoft
  • 11.6.1 Microsoft Company Details
  • 11.6.2 Microsoft Business Overview
  • 11.6.3 Microsoft Customer Engagement Solutions Introduction
  • 11.6.4 Microsoft Revenue in Customer Engagement Solutions Business (2015-2020)
  • 11.6.5 Microsoft Recent Development
• 11.7 Nice Systems
  • 11.7.1 Nice Systems Company Details
  • 11.7.2 Nice Systems Business Overview
  • 11.7.3 Nice Systems Customer Engagement Solutions Introduction
  • 11.7.4 Nice Systems Revenue in Customer Engagement Solutions Business (2015-2020)
  • 11.7.5 Nice Systems Recent Development
• 11.8 Nuance Communications
  • 11.8.1 Nuance Communications Company Details
  • 11.8.2 Nuance Communications Business Overview
  • 11.8.3 Nuance Communications Customer Engagement Solutions Introduction
  • 11.8.4 Nuance Communications Revenue in Customer Engagement Solutions Business (2015-2020)
  • 11.8.5 Nuance Communications Recent Development
• 11.9 Opentext
  • 11.9.1 Opentext Company Details
  • 11.9.2 Opentext Business Overview
  • 11.9.3 Opentext Customer Engagement Solutions Introduction
  • 11.9.4 Opentext Revenue in Customer Engagement Solutions Business (2015-2020)
  • 11.9.5 Opentext Recent Development
• 11.10 Oracle
  • 11.10.1 Oracle Company Details
  • 11.10.2 Oracle Business Overview
  • 11.10.3 Oracle Customer Engagement Solutions Introduction
  • 11.10.4 Oracle Revenue in Customer Engagement Solutions Business (2015-2020)
  • 11.10.5 Oracle Recent Development
• 11.11 Pegasystems
  • 10.11.1 Pegasystems Company Details
  • 10.11.2 Pegasystems Business Overview
  • 10.11.3 Pegasystems Customer Engagement Solutions Introduction
  • 10.11.4 Pegasystems Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.11.5 Pegasystems Recent Development
• 11.12 Pitney Bowes
  • 10.12.1 Pitney Bowes Company Details
  • 10.12.2 Pitney Bowes Business Overview
  • 10.12.3 Pitney Bowes Customer Engagement Solutions Introduction
  • 10.12.4 Pitney Bowes Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.12.5 Pitney Bowes Recent Development
• 11.13 Salesforce
  • 10.13.1 Salesforce Company Details
  • 10.13.2 Salesforce Business Overview
  • 10.13.3 Salesforce Customer Engagement Solutions Introduction
  • 10.13.4 Salesforce Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.13.5 Salesforce Recent Development
• 11.14 SAP
  • 10.14.1 SAP Company Details
  • 10.14.2 SAP Business Overview
  • 10.14.3 SAP Customer Engagement Solutions Introduction
  • 10.14.4 SAP Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.14.5 SAP Recent Development
• 11.15 Servicenow
  • 10.15.1 Servicenow Company Details
  • 10.15.2 Servicenow Business Overview
  • 10.15.3 Servicenow Customer Engagement Solutions Introduction
  • 10.15.4 Servicenow Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.15.5 Servicenow Recent Development
• 11.16 Verint Systems
  • 10.16.1 Verint Systems Company Details
  • 10.16.2 Verint Systems Business Overview
  • 10.16.3 Verint Systems Customer Engagement Solutions Introduction
  • 10.16.4 Verint Systems Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.16.5 Verint Systems Recent Development
• 11.17 Zendesk
  • 10.17.1 Zendesk Company Details
  • 10.17.2 Zendesk Business Overview
  • 10.17.3 Zendesk Customer Engagement Solutions Introduction
  • 10.17.4 Zendesk Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.17.5 Zendesk Recent Development
• 11.18 Egain Corporation
  • 10.18.1 Egain Corporation Company Details
  • 10.18.2 Egain Corporation Business Overview
  • 10.18.3 Egain Corporation Customer Engagement Solutions Introduction
  • 10.18.4 Egain Corporation Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.18.5 Egain Corporation Recent Development
• 11.19 Bpmonline
  • 10.19.1 Bpmonline Company Details
  • 10.19.2 Bpmonline Business Overview
  • 10.19.3 Bpmonline Customer Engagement Solutions Introduction
  • 10.19.4 Bpmonline Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.19.5 Bpmonline Recent Development
• 11.20 Crmnext
  • 10.20.1 Crmnext Company Details
  • 10.20.2 Crmnext Business Overview
  • 10.20.3 Crmnext Customer Engagement Solutions Introduction
  • 10.20.4 Crmnext Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.20.5 Crmnext Recent Development
• 11.21 Eptica
  • 10.21.1 Eptica Company Details
  • 10.21.2 Eptica Business Overview
  • 10.21.3 Eptica Customer Engagement Solutions Introduction
  • 10.21.4 Eptica Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.21.5 Eptica Recent Development
• 11.22 Freshworks
  • 10.22.1 Freshworks Company Details
  • 10.22.2 Freshworks Business Overview
  • 10.22.3 Freshworks Customer Engagement Solutions Introduction
  • 10.22.4 Freshworks Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.22.5 Freshworks Recent Development
• 11.23 Ifs-Mplsystems
  • 10.23.1 Ifs-Mplsystems Company Details
  • 10.23.2 Ifs-Mplsystems Business Overview
  • 10.23.3 Ifs-Mplsystems Customer Engagement Solutions Introduction
  • 10.23.4 Ifs-Mplsystems Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.23.5 Ifs-Mplsystems Recent Development
• 11.24 Lithium Technologies
  • 10.24.1 Lithium Technologies Company Details
  • 10.24.2 Lithium Technologies Business Overview
  • 10.24.3 Lithium Technologies Customer Engagement Solutions Introduction
  • 10.24.4 Lithium Technologies Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.24.5 Lithium Technologies Recent Development
• 11.25 Sugarcrm
  • 10.25.1 Sugarcrm Company Details
  • 10.25.2 Sugarcrm Business Overview
  • 10.25.3 Sugarcrm Customer Engagement Solutions Introduction
  • 10.25.4 Sugarcrm Revenue in Customer Engagement Solutions Business (2015-2020)
  • 10.25.5 Sugarcrm Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

• 13.1 Research Methodology
  • 13.1.1 Methodology/Research Approach
  • 13.1.2 Data Source
• 13.2 Disclaimer

Global Customer Engagement Solutions Scope and Market Size
Customer Engagement Solutions market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Customer Engagement Solutions market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

Market segment by Type, the product can be split into
Omnichannel
Workforce Optimization
Robotic Process Automation
Analytics & Reporting

Market segment by Application, split into
BFSI
Consumer Goods & Retail
Telecommunication
Healthcare & Life Sciences
Automotive & Transportation
Media & Entertainment
Travel & Hospitality
Manufacturing
Others

Based on regional and country-level analysis, the Customer Engagement Solutions market has been segmented as follows:
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia-Pacific
Latin America
Mexico
Brazil
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of Middle East & Africa

In the competitive analysis section of the report, leading as well as prominent players of the global Customer Engagement Solutions market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
The key players covered in this study
Avaya
Aspect Software
Calabrio
Genesys
IBM
Microsoft
Nice Systems
Nuance Communications
Opentext
Oracle
Pegasystems
Pitney Bowes
Salesforce
SAP
Servicenow
Verint Systems
Zendesk
Egain Corporation
Bpmonline
Crmnext
Eptica
Freshworks
Ifs-Mplsystems
Lithium Technologies
Sugarcrm