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COVID-19 Impact on Global Voice Analytics Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered: Ranking by Voice Analytics Revenue
  • 1.4 Market Analysis by Type
    • 1.4.1 Global Voice Analytics Market Size Growth Rate by Type: 2020 VS 2026
    • 1.4.2 Cloud
    • 1.4.3 On-Premises
  • 1.5 Market by Application
    • 1.5.1 Global Voice Analytics Market Share by Application: 2020 VS 2026
    • 1.5.2 Sentiment Analysis
    • 1.5.3 Sales & Marketing
    • 1.5.4 Risk & Fraud Detection
    • 1.5.5 Call Monitoring
    • 1.5.6 Others
  • 1.6 Coronavirus Disease 2019 (Covid-19): Voice Analytics Industry Impact
    • 1.6.1 How the Covid-19 is Affecting the Voice Analytics Industry
      • 1.6.1.1 Voice Analytics Business Impact Assessment - Covid-19
      • 1.6.1.2 Supply Chain Challenges
      • 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
    • 1.6.2 Market Trends and Voice Analytics Potential Opportunities in the COVID-19 Landscape
    • 1.6.3 Measures / Proposal against Covid-19
      • 1.6.3.1 Government Measures to Combat Covid-19 Impact
      • 1.6.3.2 Proposal for Voice Analytics Players to Combat Covid-19 Impact
  • 1.7 Study Objectives
  • 1.8 Years Considered

2 Global Growth Trends by Regions

  • 2.1 Voice Analytics Market Perspective (2015-2026)
  • 2.2 Voice Analytics Growth Trends by Regions
    • 2.2.1 Voice Analytics Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Voice Analytics Historic Market Share by Regions (2015-2020)
    • 2.2.3 Voice Analytics Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter’s Five Forces Analysis
    • 2.3.5 Voice Analytics Market Growth Strategy
    • 2.3.6 Primary Interviews with Key Voice Analytics Players (Opinion Leaders)

3 Competition Landscape by Key Players

  • 3.1 Global Top Voice Analytics Players by Market Size
    • 3.1.1 Global Top Voice Analytics Players by Revenue (2015-2020)
    • 3.1.2 Global Voice Analytics Revenue Market Share by Players (2015-2020)
    • 3.1.3 Global Voice Analytics Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.2 Global Voice Analytics Market Concentration Ratio
    • 3.2.1 Global Voice Analytics Market Concentration Ratio (CR5 and HHI)
    • 3.2.2 Global Top 10 and Top 5 Companies by Voice Analytics Revenue in 2019
  • 3.3 Voice Analytics Key Players Head office and Area Served
  • 3.4 Key Players Voice Analytics Product Solution and Service
  • 3.5 Date of Enter into Voice Analytics Market
  • 3.6 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type (2015-2026)

  • 4.1 Global Voice Analytics Historic Market Size by Type (2015-2020)
  • 4.2 Global Voice Analytics Forecasted Market Size by Type (2021-2026)

5 Voice Analytics Breakdown Data by Application (2015-2026)

  • 5.1 Global Voice Analytics Market Size by Application (2015-2020)
  • 5.2 Global Voice Analytics Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Voice Analytics Market Size (2015-2020)
  • 6.2 Voice Analytics Key Players in North America (2019-2020)
  • 6.3 North America Voice Analytics Market Size by Type (2015-2020)
  • 6.4 North America Voice Analytics Market Size by Application (2015-2020)

7 Europe

  • 7.1 Europe Voice Analytics Market Size (2015-2020)
  • 7.2 Voice Analytics Key Players in Europe (2019-2020)
  • 7.3 Europe Voice Analytics Market Size by Type (2015-2020)
  • 7.4 Europe Voice Analytics Market Size by Application (2015-2020)

8 China

  • 8.1 China Voice Analytics Market Size (2015-2020)
  • 8.2 Voice Analytics Key Players in China (2019-2020)
  • 8.3 China Voice Analytics Market Size by Type (2015-2020)
  • 8.4 China Voice Analytics Market Size by Application (2015-2020)

9 Japan

  • 9.1 Japan Voice Analytics Market Size (2015-2020)
  • 9.2 Voice Analytics Key Players in Japan (2019-2020)
  • 9.3 Japan Voice Analytics Market Size by Type (2015-2020)
  • 9.4 Japan Voice Analytics Market Size by Application (2015-2020)

10 Southeast Asia

  • 10.1 Southeast Asia Voice Analytics Market Size (2015-2020)
  • 10.2 Voice Analytics Key Players in Southeast Asia (2019-2020)
  • 10.3 Southeast Asia Voice Analytics Market Size by Type (2015-2020)
  • 10.4 Southeast Asia Voice Analytics Market Size by Application (2015-2020)

11 India

  • 11.1 India Voice Analytics Market Size (2015-2020)
  • 11.2 Voice Analytics Key Players in India (2019-2020)
  • 11.3 India Voice Analytics Market Size by Type (2015-2020)
  • 11.4 India Voice Analytics Market Size by Application (2015-2020)

12 Central & South America

  • 12.1 Central & South America Voice Analytics Market Size (2015-2020)
  • 12.2 Voice Analytics Key Players in Central & South America (2019-2020)
  • 12.3 Central & South America Voice Analytics Market Size by Type (2015-2020)
  • 12.4 Central & South America Voice Analytics Market Size by Application (2015-2020)

13 Key Players Profiles

  • 13.1 Verint Systems
    • 13.1.1 Verint Systems Company Details
    • 13.1.2 Verint Systems Business Overview and Its Total Revenue
    • 13.1.3 Verint Systems Voice Analytics Introduction
    • 13.1.4 Verint Systems Revenue in Voice Analytics Business (2015-2020))
    • 13.1.5 Verint Systems Recent Development
  • 13.2 NICE
    • 13.2.1 NICE Company Details
    • 13.2.2 NICE Business Overview and Its Total Revenue
    • 13.2.3 NICE Voice Analytics Introduction
    • 13.2.4 NICE Revenue in Voice Analytics Business (2015-2020)
    • 13.2.5 NICE Recent Development
  • 13.3 Avaya
    • 13.3.1 Avaya Company Details
    • 13.3.2 Avaya Business Overview and Its Total Revenue
    • 13.3.3 Avaya Voice Analytics Introduction
    • 13.3.4 Avaya Revenue in Voice Analytics Business (2015-2020)
    • 13.3.5 Avaya Recent Development
  • 13.4 ThoughtSpot
    • 13.4.1 ThoughtSpot Company Details
    • 13.4.2 ThoughtSpot Business Overview and Its Total Revenue
    • 13.4.3 ThoughtSpot Voice Analytics Introduction
    • 13.4.4 ThoughtSpot Revenue in Voice Analytics Business (2015-2020)
    • 13.4.5 ThoughtSpot Recent Development
  • 13.5 Uniphore
    • 13.5.1 Uniphore Company Details
    • 13.5.2 Uniphore Business Overview and Its Total Revenue
    • 13.5.3 Uniphore Voice Analytics Introduction
    • 13.5.4 Uniphore Revenue in Voice Analytics Business (2015-2020)
    • 13.5.5 Uniphore Recent Development
  • 13.6 Calabrio
    • 13.6.1 Calabrio Company Details
    • 13.6.2 Calabrio Business Overview and Its Total Revenue
    • 13.6.3 Calabrio Voice Analytics Introduction
    • 13.6.4 Calabrio Revenue in Voice Analytics Business (2015-2020)
    • 13.6.5 Calabrio Recent Development
  • 13.7 Talkdesk
    • 13.7.1 Talkdesk Company Details
    • 13.7.2 Talkdesk Business Overview and Its Total Revenue
    • 13.7.3 Talkdesk Voice Analytics Introduction
    • 13.7.4 Talkdesk Revenue in Voice Analytics Business (2015-2020)
    • 13.7.5 Talkdesk Recent Development
  • 13.8 RankMiner
    • 13.8.1 RankMiner Company Details
    • 13.8.2 RankMiner Business Overview and Its Total Revenue
    • 13.8.3 RankMiner Voice Analytics Introduction
    • 13.8.4 RankMiner Revenue in Voice Analytics Business (2015-2020)
    • 13.8.5 RankMiner Recent Development
  • 13.9 VoiceBase
    • 13.9.1 VoiceBase Company Details
    • 13.9.2 VoiceBase Business Overview and Its Total Revenue
    • 13.9.3 VoiceBase Voice Analytics Introduction
    • 13.9.4 VoiceBase Revenue in Voice Analytics Business (2015-2020)
    • 13.9.5 VoiceBase Recent Development
  • 13.10 Beyond Verbal
    • 13.10.1 Beyond Verbal Company Details
    • 13.10.2 Beyond Verbal Business Overview and Its Total Revenue
    • 13.10.3 Beyond Verbal Voice Analytics Introduction
    • 13.10.4 Beyond Verbal Revenue in Voice Analytics Business (2015-2020)
    • 13.10.5 Beyond Verbal Recent Development

14 Analyst's Viewpoints/Conclusions

    15 Appendix

    • 15.1 Research Methodology
      • 15.1.1 Methodology/Research Approach
      • 15.1.2 Data Source
    • 15.2 Disclaimer

    This report focuses on the global Voice Analytics status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Voice Analytics development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

    The key players covered in this study
    Verint Systems
    NICE
    Avaya
    ThoughtSpot
    Uniphore
    Calabrio
    Talkdesk
    RankMiner
    VoiceBase
    Beyond Verbal

    Market segment by Type, the product can be split into
    Cloud
    On-Premises
    Market segment by Application, split into
    Sentiment Analysis
    Sales & Marketing
    Risk & Fraud Detection
    Call Monitoring
    Others

    Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

    The study objectives of this report are:
    To analyze global Voice Analytics status, future forecast, growth opportunity, key market and key players.
    To present the Voice Analytics development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by type, market and key regions.

    In this study, the years considered to estimate the market size of Voice Analytics are as follows:
    History Year: 2015-2019
    Base Year: 2019
    Estimated Year: 2020
    Forecast Year 2020 to 2026
    For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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