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COVID-19 Impact on Global Virtual Customer Assistants (VCA) Application Market Report, History and Forecast 2015-2026, Breakdown Data by Companies, Key Regions, Types and Application

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1 Market Overview of Virtual Customer Assistants (VCA) Application

  • 1.1 Virtual Customer Assistants (VCA) Application Market Overview
    • 1.1.1 Virtual Customer Assistants (VCA) Application Product Scope
    • 1.1.2 Market Status and Outlook
  • 1.2 Global Virtual Customer Assistants (VCA) Application Market Size Overview by Region 2015 VS 2020 VS 2026
  • 1.3 Global Virtual Customer Assistants (VCA) Application Market Size by Region (2015-2026)
  • 1.4 Global Virtual Customer Assistants (VCA) Application Historic Market Size by Region (2015-2020)
  • 1.5 Global Virtual Customer Assistants (VCA) Application Market Size Forecast by Region (2021-2026)
  • 1.6 Key Regions, Virtual Customer Assistants (VCA) Application Market Size YoY Growth (2015-2026)
    • 1.6.1 North America Virtual Customer Assistants (VCA) Application Market Size YoY Growth (2015-2026)
    • 1.6.2 Europe Virtual Customer Assistants (VCA) Application Market Size YoY Growth (2015-2026)
    • 1.6.3 Asia-Pacific Virtual Customer Assistants (VCA) Application Market Size YoY Growth (2015-2026)
    • 1.6.4 Latin America Virtual Customer Assistants (VCA) Application Market Size YoY Growth (2015-2026)
    • 1.6.5 Middle East & Africa Virtual Customer Assistants (VCA) Application Market Size YoY Growth (2015-2026)

2 Virtual Customer Assistants (VCA) Application Market Overview by Type

  • 2.1 Global Virtual Customer Assistants (VCA) Application Market Size by Type: 2015 VS 2020 VS 2026
  • 2.2 Global Virtual Customer Assistants (VCA) Application Historic Market Size by Type (2015-2020)
  • 2.3 Global Virtual Customer Assistants (VCA) Application Forecasted Market Size by Type (2021-2026)
  • 2.4 Cloud-Based
  • 2.5 On-Premises

3 Virtual Customer Assistants (VCA) Application Market Overview by Application

  • 3.1 Global Virtual Customer Assistants (VCA) Application Market Size by Application: 2015 VS 2020 VS 2026
  • 3.2 Global Virtual Customer Assistants (VCA) Application Historic Market Size by Application (2015-2020)
  • 3.3 Global Virtual Customer Assistants (VCA) Application Forecasted Market Size by Application (2021-2026)
  • 3.4 Large Enterprises (1000+ Users)
  • 3.5 Medium-Sized Enterprise (499-1000 Users)
  • 3.6 Small Enterprises (1-499 Users)

4 Global Virtual Customer Assistants (VCA) Application Competition Analysis by Players

  • 4.1 Global Virtual Customer Assistants (VCA) Application Market Size (Million US$) by Players (2015-2020)
  • 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Virtual Customer Assistants (VCA) Application as of 2019)
  • 4.3 Date of Key Manufacturers Enter into Virtual Customer Assistants (VCA) Application Market
  • 4.4 Global Top Players Virtual Customer Assistants (VCA) Application Headquarters and Area Served
  • 4.5 Key Players Virtual Customer Assistants (VCA) Application Product Solution and Service
  • 4.6 Competitive Status
    • 4.6.1 Virtual Customer Assistants (VCA) Application Market Concentration Rate
    • 4.6.2 Mergers & Acquisitions, Expansion Plans

5 Company (Top Players) Profiles and Key Data

  • 5.1 EGain
    • 5.1.1 EGain Profile
    • 5.1.2 EGain Main Business
    • 5.1.3 EGain Products, Services and Solutions
    • 5.1.4 EGain Revenue (US$ Million) & (2015-2020)
    • 5.1.5 EGain Recent Developments
  • 5.2 Interactions
    • 5.2.1 Interactions Profile
    • 5.2.2 Interactions Main Business and Company’s Total Revenue
    • 5.2.3 Interactions Products, Services and Solutions
    • 5.2.4 Interactions Revenue (US$ Million) (2015-2020)
    • 5.2.5 Interactions Recent Development and Reaction to Covid-19
  • 5.3 Creative Virtual
    • 5.5.1 Creative Virtual Profile
    • 5.3.2 Creative Virtual Main Business
    • 5.3.3 Creative Virtual Products, Services and Solutions
    • 5.3.4 Creative Virtual Revenue (US$ Million) & (2015-2020)
    • 5.3.5 Artificial Solutions Recent Developments
  • 5.4 Artificial Solutions
    • 5.4.1 Artificial Solutions Profile
    • 5.4.2 Artificial Solutions Main Business
    • 5.4.3 Artificial Solutions Products, Services and Solutions
    • 5.4.4 Artificial Solutions Revenue (US$ Million) & (2015-2020)
    • 5.4.5 Artificial Solutions Recent Developments
  • 5.5 SmartAction
    • 5.5.1 SmartAction Profile
    • 5.5.2 SmartAction Main Business
    • 5.5.3 SmartAction Products, Services and Solutions
    • 5.5.4 SmartAction Revenue (US$ Million) & (2015-2020)
    • 5.5.5 SmartAction Recent Developments
  • 5.6 Nuance
    • 5.6.1 Nuance Profile
    • 5.6.2 Nuance Main Business
    • 5.6.3 Nuance Products, Services and Solutions
    • 5.6.4 Nuance Revenue (US$ Million) & (2015-2020)
    • 5.6.5 Nuance Recent Developments
  • 5.7 Go Moment
    • 5.7.1 Go Moment Profile
    • 5.7.2 Go Moment Main Business and Company’s Total Revenue
    • 5.7.3 Go Moment Products, Services and Solutions
    • 5.7.4 Go Moment Revenue (US$ Million) (2015-2020)
    • 5.7.5 Go Moment Recent Development and Reaction to Covid-19
  • 5.8 IPsoft
    • 5.8.1 IPsoft Profile
    • 5.8.2 IPsoft Main Business
    • 5.8.3 IPsoft Products, Services and Solutions
    • 5.8.4 IPsoft Revenue (US$ Million) & (2015-2020)
    • 5.8.5 IPsoft Recent Developments
  • 5.9 Botfuel
    • 5.9.1 Botfuel Profile
    • 5.9.2 Botfuel Main Business
    • 5.9.3 Botfuel Products, Services and Solutions
    • 5.9.4 Botfuel Revenue (US$ Million) & (2015-2020)
    • 5.9.5 Botfuel Recent Developments
  • 5.10 IBM
    • 5.10.1 IBM Profile
    • 5.10.2 IBM Main Business
    • 5.10.3 IBM Products, Services and Solutions
    • 5.10.4 IBM Revenue (US$ Million) & (2015-2020)
    • 5.10.5 IBM Recent Developments

6 North America

  • 6.1 North America Virtual Customer Assistants (VCA) Application Market Size by Country
  • 6.2 United States
  • 6.3 Canada

7 Europe

  • 7.1 Europe Virtual Customer Assistants (VCA) Application Market Size by Country
  • 7.2 Germany
  • 7.3 France
  • 7.4 U.K.
  • 7.5 Italy
  • 7.6 Russia
  • 7.7 Nordic
  • 7.8 Rest of Europe

8 Asia-Pacific

  • 8.1 Asia-Pacific Virtual Customer Assistants (VCA) Application Market Size by Region
  • 8.2 China
  • 8.3 Japan
  • 8.4 South Korea
  • 8.5 Southeast Asia
  • 8.6 India
  • 8.7 Australia
  • 8.8 Rest of Asia-Pacific

9 Latin America

  • 9.1 Latin America Virtual Customer Assistants (VCA) Application Market Size by Country
  • 9.2 Mexico
  • 9.3 Brazil
  • 9.4 Rest of Latin America

10 Middle East & Africa

  • 10.1 Middle East & Africa Virtual Customer Assistants (VCA) Application Market Size by Country
  • 10.2 Turkey
  • 10.3 Saudi Arabia
  • 10.4 UAE
  • 10.5 Rest of Middle East & Africa

11 Virtual Customer Assistants (VCA) Application Market Dynamics

  • 11.1 Industry Trends
  • 11.2 Market Drivers
  • 11.3 Market Challenges
  • 11.4 Market Restraints

12 Research Finding /Conclusion

    13 Methodology and Data Source

    • 13.1 Methodology/Research Approach
      • 13.1.1 Research Programs/Design
      • 13.1.2 Market Size Estimation
      • 13.1.3 Market Breakdown and Data Triangulation
    • 13.2 Data Source
      • 13.2.1 Secondary Sources
      • 13.2.2 Primary Sources
    • 13.3 Disclaimer

    A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition.

    Market Analysis and Insights: Global Virtual Customer Assistants (VCA) Application Market
    The research report studies the Virtual Customer Assistants (VCA) Application market using different methodologies and analyzes to provide accurate and in-depth information about the market. For a clearer understanding, it is divided into several parts to cover different aspects of the market. Each area is then elaborated to help the reader comprehend the growth potential of each region and its contribution to the global market. The researchers have used primary and secondary methodologies to collate the information in the report. They have also used the same data to generate the current market scenario. This report is aimed at guiding people towards an apprehensive, better, and clearer knowledge of the market.
    The global Virtual Customer Assistants (VCA) Application market size is projected to reach US$ XX million by 2026, from US$ XX million in 2020, at a CAGR of XX% during 2021-2026.
    Global Virtual Customer Assistants (VCA) Application Scope and Segment
    The global Virtual Customer Assistants (VCA) Application market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Virtual Customer Assistants (VCA) Application market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type, and by Application for the period 2015-2026.
    by Type, the market is primarily split into
    Cloud-Based
    On-Premises
    by Application, this report covers the following segments
    Large Enterprises (1000+ Users)
    Medium-Sized Enterprise (499-1000 Users)
    Small Enterprises (1-499 Users)
    Global Virtual Customer Assistants (VCA) Application market: regional analysis, the major regions covered in the report are:
    North America
    United States
    Canada
    Europe
    Germany
    France
    U.K.
    Italy
    Russia
    Nordic
    Rest of Europe
    Asia-Pacific
    China
    Japan
    South Korea
    Southeast Asia
    India
    Australia
    Rest of Asia-Pacific
    Latin America
    Mexico
    Brazil
    Middle East & Africa
    Turkey
    Saudi Arabia
    UAE
    Rest of Middle East & Africa
    The report lists the major players in the regions and their respective market share on the basis of global revenue. It also explains their strategic moves in the past few years, investments in product innovation, and changes in leadership to stay ahead in the competition. This will give the reader an edge over others as a well-informed decision can be made looking at the holistic picture of the market.
    The Virtual Customer Assistants (VCA) Application key players in this market include:
    EGain
    Interactions
    Creative Virtual
    Artificial Solutions
    SmartAction
    Nuance
    Go Moment
    IPsoft
    Botfuel
    IBM
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