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COVID-19 Impact on Global Healthcare CRM (Customer Relationship Management) Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered: Ranking by Healthcare CRM (Customer Relationship Management) Revenue
  • 1.4 Market Analysis by Type
    • 1.4.1 Global Healthcare CRM (Customer Relationship Management) Market Size Growth Rate by Type: 2020 VS 2026
    • 1.4.2 Predictive CRM
    • 1.4.3 Mobile CRM
    • 1.4.4 Cloud-Based CRM
    • 1.4.5 Social CRM
    • 1.4.6 Collaborative CRM
  • 1.5 Market by Application
    • 1.5.1 Global Healthcare CRM (Customer Relationship Management) Market Share by Application: 2020 VS 2026
    • 1.5.2 Relationship Management
    • 1.5.3 Case Coordination
    • 1.5.4 Community Outreach
    • 1.5.5 Case Management
    • 1.5.6 Other
  • 1.6 Coronavirus Disease 2019 (Covid-19): Healthcare CRM (Customer Relationship Management) Industry Impact
    • 1.6.1 How the Covid-19 is Affecting the Healthcare CRM (Customer Relationship Management) Industry
      • 1.6.1.1 Healthcare CRM (Customer Relationship Management) Business Impact Assessment - Covid-19
      • 1.6.1.2 Supply Chain Challenges
      • 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
    • 1.6.2 Market Trends and Healthcare CRM (Customer Relationship Management) Potential Opportunities in the COVID-19 Landscape
    • 1.6.3 Measures / Proposal against Covid-19
      • 1.6.3.1 Government Measures to Combat Covid-19 Impact
      • 1.6.3.2 Proposal for Healthcare CRM (Customer Relationship Management) Players to Combat Covid-19 Impact
  • 1.7 Study Objectives
  • 1.8 Years Considered

2 Global Growth Trends by Regions

  • 2.1 Healthcare CRM (Customer Relationship Management) Market Perspective (2015-2026)
  • 2.2 Healthcare CRM (Customer Relationship Management) Growth Trends by Regions
    • 2.2.1 Healthcare CRM (Customer Relationship Management) Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Healthcare CRM (Customer Relationship Management) Historic Market Share by Regions (2015-2020)
    • 2.2.3 Healthcare CRM (Customer Relationship Management) Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter’s Five Forces Analysis
    • 2.3.5 Healthcare CRM (Customer Relationship Management) Market Growth Strategy
    • 2.3.6 Primary Interviews with Key Healthcare CRM (Customer Relationship Management) Players (Opinion Leaders)

3 Competition Landscape by Key Players

  • 3.1 Global Top Healthcare CRM (Customer Relationship Management) Players by Market Size
    • 3.1.1 Global Top Healthcare CRM (Customer Relationship Management) Players by Revenue (2015-2020)
    • 3.1.2 Global Healthcare CRM (Customer Relationship Management) Revenue Market Share by Players (2015-2020)
    • 3.1.3 Global Healthcare CRM (Customer Relationship Management) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.2 Global Healthcare CRM (Customer Relationship Management) Market Concentration Ratio
    • 3.2.1 Global Healthcare CRM (Customer Relationship Management) Market Concentration Ratio (CR5 and HHI)
    • 3.2.2 Global Top 10 and Top 5 Companies by Healthcare CRM (Customer Relationship Management) Revenue in 2019
  • 3.3 Healthcare CRM (Customer Relationship Management) Key Players Head office and Area Served
  • 3.4 Key Players Healthcare CRM (Customer Relationship Management) Product Solution and Service
  • 3.5 Date of Enter into Healthcare CRM (Customer Relationship Management) Market
  • 3.6 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type (2015-2026)

  • 4.1 Global Healthcare CRM (Customer Relationship Management) Historic Market Size by Type (2015-2020)
  • 4.2 Global Healthcare CRM (Customer Relationship Management) Forecasted Market Size by Type (2021-2026)

5 Healthcare CRM (Customer Relationship Management) Breakdown Data by Application (2015-2026)

  • 5.1 Global Healthcare CRM (Customer Relationship Management) Market Size by Application (2015-2020)
  • 5.2 Global Healthcare CRM (Customer Relationship Management) Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Healthcare CRM (Customer Relationship Management) Market Size (2015-2020)
  • 6.2 Healthcare CRM (Customer Relationship Management) Key Players in North America (2019-2020)
  • 6.3 North America Healthcare CRM (Customer Relationship Management) Market Size by Type (2015-2020)
  • 6.4 North America Healthcare CRM (Customer Relationship Management) Market Size by Application (2015-2020)

7 Europe

  • 7.1 Europe Healthcare CRM (Customer Relationship Management) Market Size (2015-2020)
  • 7.2 Healthcare CRM (Customer Relationship Management) Key Players in Europe (2019-2020)
  • 7.3 Europe Healthcare CRM (Customer Relationship Management) Market Size by Type (2015-2020)
  • 7.4 Europe Healthcare CRM (Customer Relationship Management) Market Size by Application (2015-2020)

8 China

  • 8.1 China Healthcare CRM (Customer Relationship Management) Market Size (2015-2020)
  • 8.2 Healthcare CRM (Customer Relationship Management) Key Players in China (2019-2020)
  • 8.3 China Healthcare CRM (Customer Relationship Management) Market Size by Type (2015-2020)
  • 8.4 China Healthcare CRM (Customer Relationship Management) Market Size by Application (2015-2020)

9 Japan

  • 9.1 Japan Healthcare CRM (Customer Relationship Management) Market Size (2015-2020)
  • 9.2 Healthcare CRM (Customer Relationship Management) Key Players in Japan (2019-2020)
  • 9.3 Japan Healthcare CRM (Customer Relationship Management) Market Size by Type (2015-2020)
  • 9.4 Japan Healthcare CRM (Customer Relationship Management) Market Size by Application (2015-2020)

10 Southeast Asia

  • 10.1 Southeast Asia Healthcare CRM (Customer Relationship Management) Market Size (2015-2020)
  • 10.2 Healthcare CRM (Customer Relationship Management) Key Players in Southeast Asia (2019-2020)
  • 10.3 Southeast Asia Healthcare CRM (Customer Relationship Management) Market Size by Type (2015-2020)
  • 10.4 Southeast Asia Healthcare CRM (Customer Relationship Management) Market Size by Application (2015-2020)

11 India

  • 11.1 India Healthcare CRM (Customer Relationship Management) Market Size (2015-2020)
  • 11.2 Healthcare CRM (Customer Relationship Management) Key Players in India (2019-2020)
  • 11.3 India Healthcare CRM (Customer Relationship Management) Market Size by Type (2015-2020)
  • 11.4 India Healthcare CRM (Customer Relationship Management) Market Size by Application (2015-2020)

12 Central & South America

  • 12.1 Central & South America Healthcare CRM (Customer Relationship Management) Market Size (2015-2020)
  • 12.2 Healthcare CRM (Customer Relationship Management) Key Players in Central & South America (2019-2020)
  • 12.3 Central & South America Healthcare CRM (Customer Relationship Management) Market Size by Type (2015-2020)
  • 12.4 Central & South America Healthcare CRM (Customer Relationship Management) Market Size by Application (2015-2020)

13 Key Players Profiles

  • 13.1 SAP
    • 13.1.1 SAP Company Details
    • 13.1.2 SAP Business Overview and Its Total Revenue
    • 13.1.3 SAP Healthcare CRM (Customer Relationship Management) Introduction
    • 13.1.4 SAP Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020))
    • 13.1.5 SAP Recent Development
  • 13.2 Veeva Systems
    • 13.2.1 Veeva Systems Company Details
    • 13.2.2 Veeva Systems Business Overview and Its Total Revenue
    • 13.2.3 Veeva Systems Healthcare CRM (Customer Relationship Management) Introduction
    • 13.2.4 Veeva Systems Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 13.2.5 Veeva Systems Recent Development
  • 13.3 Salesforce
    • 13.3.1 Salesforce Company Details
    • 13.3.2 Salesforce Business Overview and Its Total Revenue
    • 13.3.3 Salesforce Healthcare CRM (Customer Relationship Management) Introduction
    • 13.3.4 Salesforce Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 13.3.5 Salesforce Recent Development
  • 13.4 Oracle
    • 13.4.1 Oracle Company Details
    • 13.4.2 Oracle Business Overview and Its Total Revenue
    • 13.4.3 Oracle Healthcare CRM (Customer Relationship Management) Introduction
    • 13.4.4 Oracle Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 13.4.5 Oracle Recent Development
  • 13.5 IBM
    • 13.5.1 IBM Company Details
    • 13.5.2 IBM Business Overview and Its Total Revenue
    • 13.5.3 IBM Healthcare CRM (Customer Relationship Management) Introduction
    • 13.5.4 IBM Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 13.5.5 IBM Recent Development
  • 13.6 Cerner
    • 13.6.1 Cerner Company Details
    • 13.6.2 Cerner Business Overview and Its Total Revenue
    • 13.6.3 Cerner Healthcare CRM (Customer Relationship Management) Introduction
    • 13.6.4 Cerner Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 13.6.5 Cerner Recent Development
  • 13.7 Lawson and Verint Systems
    • 13.7.1 Lawson and Verint Systems Company Details
    • 13.7.2 Lawson and Verint Systems Business Overview and Its Total Revenue
    • 13.7.3 Lawson and Verint Systems Healthcare CRM (Customer Relationship Management) Introduction
    • 13.7.4 Lawson and Verint Systems Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 13.7.5 Lawson and Verint Systems Recent Development
  • 13.8 Nice systems
    • 13.8.1 Nice systems Company Details
    • 13.8.2 Nice systems Business Overview and Its Total Revenue
    • 13.8.3 Nice systems Healthcare CRM (Customer Relationship Management) Introduction
    • 13.8.4 Nice systems Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 13.8.5 Nice systems Recent Development
  • 13.9 NetSuite
    • 13.9.1 NetSuite Company Details
    • 13.9.2 NetSuite Business Overview and Its Total Revenue
    • 13.9.3 NetSuite Healthcare CRM (Customer Relationship Management) Introduction
    • 13.9.4 NetSuite Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 13.9.5 NetSuite Recent Development
  • 13.10 Microsoft
    • 13.10.1 Microsoft Company Details
    • 13.10.2 Microsoft Business Overview and Its Total Revenue
    • 13.10.3 Microsoft Healthcare CRM (Customer Relationship Management) Introduction
    • 13.10.4 Microsoft Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 13.10.5 Microsoft Recent Development
  • 13.11 Amdocs Ltd.
    • 10.11.1 Amdocs Ltd. Company Details
    • 10.11.2 Amdocs Ltd. Business Overview and Its Total Revenue
    • 10.11.3 Amdocs Ltd. Healthcare CRM (Customer Relationship Management) Introduction
    • 10.11.4 Amdocs Ltd. Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 10.11.5 Amdocs Ltd. Recent Development
  • 13.12 Siemens Healthcare
    • 10.12.1 Siemens Healthcare Company Details
    • 10.12.2 Siemens Healthcare Business Overview and Its Total Revenue
    • 10.12.3 Siemens Healthcare Healthcare CRM (Customer Relationship Management) Introduction
    • 10.12.4 Siemens Healthcare Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 10.12.5 Siemens Healthcare Recent Development
  • 13.13 Accenture
    • 10.13.1 Accenture Company Details
    • 10.13.2 Accenture Business Overview and Its Total Revenue
    • 10.13.3 Accenture Healthcare CRM (Customer Relationship Management) Introduction
    • 10.13.4 Accenture Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 10.13.5 Accenture Recent Development
  • 13.14 Anthelio Healthcare Solutions
    • 10.14.1 Anthelio Healthcare Solutions Company Details
    • 10.14.2 Anthelio Healthcare Solutions Business Overview and Its Total Revenue
    • 10.14.3 Anthelio Healthcare Solutions Healthcare CRM (Customer Relationship Management) Introduction
    • 10.14.4 Anthelio Healthcare Solutions Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 10.14.5 Anthelio Healthcare Solutions Recent Development
  • 13.15 AllScripts Healthcare Solutions Inc.
    • 10.15.1 AllScripts Healthcare Solutions Inc. Company Details
    • 10.15.2 AllScripts Healthcare Solutions Inc. Business Overview and Its Total Revenue
    • 10.15.3 AllScripts Healthcare Solutions Inc. Healthcare CRM (Customer Relationship Management) Introduction
    • 10.15.4 AllScripts Healthcare Solutions Inc. Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 10.15.5 AllScripts Healthcare Solutions Inc. Recent Development
  • 13.16 Talisma
    • 10.16.1 Talisma Company Details
    • 10.16.2 Talisma Business Overview and Its Total Revenue
    • 10.16.3 Talisma Healthcare CRM (Customer Relationship Management) Introduction
    • 10.16.4 Talisma Revenue in Healthcare CRM (Customer Relationship Management) Business (2015-2020)
    • 10.16.5 Talisma Recent Development

14 Analyst's Viewpoints/Conclusions

    15 Appendix

    • 15.1 Research Methodology
      • 15.1.1 Methodology/Research Approach
      • 15.1.2 Data Source
    • 15.2 Disclaimer

    This report focuses on the global Healthcare CRM (Customer Relationship Management) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Healthcare CRM (Customer Relationship Management) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

    The key players covered in this study
    SAP
    Veeva Systems
    Salesforce
    Oracle
    IBM
    Cerner
    Lawson and Verint Systems
    Nice systems
    NetSuite
    Microsoft
    Amdocs Ltd.
    Siemens Healthcare
    Accenture
    Anthelio Healthcare Solutions
    AllScripts Healthcare Solutions Inc.
    Talisma

    Market segment by Type, the product can be split into
    Predictive CRM
    Mobile CRM
    Cloud-Based CRM
    Social CRM
    Collaborative CRM
    Market segment by Application, split into
    Relationship Management
    Case Coordination
    Community Outreach
    Case Management
    Other

    Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

    The study objectives of this report are:
    To analyze global Healthcare CRM (Customer Relationship Management) status, future forecast, growth opportunity, key market and key players.
    To present the Healthcare CRM (Customer Relationship Management) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by type, market and key regions.

    In this study, the years considered to estimate the market size of Healthcare CRM (Customer Relationship Management) are as follows:
    History Year: 2015-2019
    Base Year: 2019
    Estimated Year: 2020
    Forecast Year 2020 to 2026
    For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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