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COVID-19 Impact on Global Cloud ITSM Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered: Ranking by Cloud ITSM Revenue
  • 1.4 Market Analysis by Type
    • 1.4.1 Global Cloud ITSM Market Size Growth Rate by Type: 2020 VS 2026
    • 1.4.2 Professional Service
    • 1.4.3 Hosting Service
  • 1.5 Market by Application
    • 1.5.1 Global Cloud ITSM Market Share by Application: 2020 VS 2026
    • 1.5.2 Medical Insurance
    • 1.5.3 Retail and Consumer Goods
    • 1.5.4 Media and Entertainment
    • 1.5.5 Government and Public
    • 1.5.6 Other
  • 1.6 Coronavirus Disease 2019 (Covid-19): Cloud ITSM Industry Impact
    • 1.6.1 How the Covid-19 is Affecting the Cloud ITSM Industry
      • 1.6.1.1 Cloud ITSM Business Impact Assessment - Covid-19
      • 1.6.1.2 Supply Chain Challenges
      • 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
    • 1.6.2 Market Trends and Cloud ITSM Potential Opportunities in the COVID-19 Landscape
    • 1.6.3 Measures / Proposal against Covid-19
      • 1.6.3.1 Government Measures to Combat Covid-19 Impact
      • 1.6.3.2 Proposal for Cloud ITSM Players to Combat Covid-19 Impact
  • 1.7 Study Objectives
  • 1.8 Years Considered

2 Global Growth Trends by Regions

  • 2.1 Cloud ITSM Market Perspective (2015-2026)
  • 2.2 Cloud ITSM Growth Trends by Regions
    • 2.2.1 Cloud ITSM Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Cloud ITSM Historic Market Share by Regions (2015-2020)
    • 2.2.3 Cloud ITSM Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter’s Five Forces Analysis
    • 2.3.5 Cloud ITSM Market Growth Strategy
    • 2.3.6 Primary Interviews with Key Cloud ITSM Players (Opinion Leaders)

3 Competition Landscape by Key Players

  • 3.1 Global Top Cloud ITSM Players by Market Size
    • 3.1.1 Global Top Cloud ITSM Players by Revenue (2015-2020)
    • 3.1.2 Global Cloud ITSM Revenue Market Share by Players (2015-2020)
    • 3.1.3 Global Cloud ITSM Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.2 Global Cloud ITSM Market Concentration Ratio
    • 3.2.1 Global Cloud ITSM Market Concentration Ratio (CR5 and HHI)
    • 3.2.2 Global Top 10 and Top 5 Companies by Cloud ITSM Revenue in 2019
  • 3.3 Cloud ITSM Key Players Head office and Area Served
  • 3.4 Key Players Cloud ITSM Product Solution and Service
  • 3.5 Date of Enter into Cloud ITSM Market
  • 3.6 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type (2015-2026)

  • 4.1 Global Cloud ITSM Historic Market Size by Type (2015-2020)
  • 4.2 Global Cloud ITSM Forecasted Market Size by Type (2021-2026)

5 Cloud ITSM Breakdown Data by Application (2015-2026)

  • 5.1 Global Cloud ITSM Market Size by Application (2015-2020)
  • 5.2 Global Cloud ITSM Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Cloud ITSM Market Size (2015-2020)
  • 6.2 Cloud ITSM Key Players in North America (2019-2020)
  • 6.3 North America Cloud ITSM Market Size by Type (2015-2020)
  • 6.4 North America Cloud ITSM Market Size by Application (2015-2020)

7 Europe

  • 7.1 Europe Cloud ITSM Market Size (2015-2020)
  • 7.2 Cloud ITSM Key Players in Europe (2019-2020)
  • 7.3 Europe Cloud ITSM Market Size by Type (2015-2020)
  • 7.4 Europe Cloud ITSM Market Size by Application (2015-2020)

8 China

  • 8.1 China Cloud ITSM Market Size (2015-2020)
  • 8.2 Cloud ITSM Key Players in China (2019-2020)
  • 8.3 China Cloud ITSM Market Size by Type (2015-2020)
  • 8.4 China Cloud ITSM Market Size by Application (2015-2020)

9 Japan

  • 9.1 Japan Cloud ITSM Market Size (2015-2020)
  • 9.2 Cloud ITSM Key Players in Japan (2019-2020)
  • 9.3 Japan Cloud ITSM Market Size by Type (2015-2020)
  • 9.4 Japan Cloud ITSM Market Size by Application (2015-2020)

10 Southeast Asia

  • 10.1 Southeast Asia Cloud ITSM Market Size (2015-2020)
  • 10.2 Cloud ITSM Key Players in Southeast Asia (2019-2020)
  • 10.3 Southeast Asia Cloud ITSM Market Size by Type (2015-2020)
  • 10.4 Southeast Asia Cloud ITSM Market Size by Application (2015-2020)

11 India

  • 11.1 India Cloud ITSM Market Size (2015-2020)
  • 11.2 Cloud ITSM Key Players in India (2019-2020)
  • 11.3 India Cloud ITSM Market Size by Type (2015-2020)
  • 11.4 India Cloud ITSM Market Size by Application (2015-2020)

12 Central & South America

  • 12.1 Central & South America Cloud ITSM Market Size (2015-2020)
  • 12.2 Cloud ITSM Key Players in Central & South America (2019-2020)
  • 12.3 Central & South America Cloud ITSM Market Size by Type (2015-2020)
  • 12.4 Central & South America Cloud ITSM Market Size by Application (2015-2020)

13 Key Players Profiles

  • 13.1 ServiceNow
    • 13.1.1 ServiceNow Company Details
    • 13.1.2 ServiceNow Business Overview and Its Total Revenue
    • 13.1.3 ServiceNow Cloud ITSM Introduction
    • 13.1.4 ServiceNow Revenue in Cloud ITSM Business (2015-2020))
    • 13.1.5 ServiceNow Recent Development
  • 13.2 HPE
    • 13.2.1 HPE Company Details
    • 13.2.2 HPE Business Overview and Its Total Revenue
    • 13.2.3 HPE Cloud ITSM Introduction
    • 13.2.4 HPE Revenue in Cloud ITSM Business (2015-2020)
    • 13.2.5 HPE Recent Development
  • 13.3 IBM
    • 13.3.1 IBM Company Details
    • 13.3.2 IBM Business Overview and Its Total Revenue
    • 13.3.3 IBM Cloud ITSM Introduction
    • 13.3.4 IBM Revenue in Cloud ITSM Business (2015-2020)
    • 13.3.5 IBM Recent Development
  • 13.4 BMC Software
    • 13.4.1 BMC Software Company Details
    • 13.4.2 BMC Software Business Overview and Its Total Revenue
    • 13.4.3 BMC Software Cloud ITSM Introduction
    • 13.4.4 BMC Software Revenue in Cloud ITSM Business (2015-2020)
    • 13.4.5 BMC Software Recent Development
  • 13.5 CA Technologies
    • 13.5.1 CA Technologies Company Details
    • 13.5.2 CA Technologies Business Overview and Its Total Revenue
    • 13.5.3 CA Technologies Cloud ITSM Introduction
    • 13.5.4 CA Technologies Revenue in Cloud ITSM Business (2015-2020)
    • 13.5.5 CA Technologies Recent Development
  • 13.6 Cherwell Software
    • 13.6.1 Cherwell Software Company Details
    • 13.6.2 Cherwell Software Business Overview and Its Total Revenue
    • 13.6.3 Cherwell Software Cloud ITSM Introduction
    • 13.6.4 Cherwell Software Revenue in Cloud ITSM Business (2015-2020)
    • 13.6.5 Cherwell Software Recent Development
  • 13.7 Ivanti
    • 13.7.1 Ivanti Company Details
    • 13.7.2 Ivanti Business Overview and Its Total Revenue
    • 13.7.3 Ivanti Cloud ITSM Introduction
    • 13.7.4 Ivanti Revenue in Cloud ITSM Business (2015-2020)
    • 13.7.5 Ivanti Recent Development
  • 13.8 Citrix Systems
    • 13.8.1 Citrix Systems Company Details
    • 13.8.2 Citrix Systems Business Overview and Its Total Revenue
    • 13.8.3 Citrix Systems Cloud ITSM Introduction
    • 13.8.4 Citrix Systems Revenue in Cloud ITSM Business (2015-2020)
    • 13.8.5 Citrix Systems Recent Development
  • 13.9 Hornbill
    • 13.9.1 Hornbill Company Details
    • 13.9.2 Hornbill Business Overview and Its Total Revenue
    • 13.9.3 Hornbill Cloud ITSM Introduction
    • 13.9.4 Hornbill Revenue in Cloud ITSM Business (2015-2020)
    • 13.9.5 Hornbill Recent Development
  • 13.10 Axios Systems
    • 13.10.1 Axios Systems Company Details
    • 13.10.2 Axios Systems Business Overview and Its Total Revenue
    • 13.10.3 Axios Systems Cloud ITSM Introduction
    • 13.10.4 Axios Systems Revenue in Cloud ITSM Business (2015-2020)
    • 13.10.5 Axios Systems Recent Development
  • 13.11 Cherwell Software
    • 10.11.1 Cherwell Software Company Details
    • 10.11.2 Cherwell Software Business Overview and Its Total Revenue
    • 10.11.3 Cherwell Software Cloud ITSM Introduction
    • 10.11.4 Cherwell Software Revenue in Cloud ITSM Business (2015-2020)
    • 10.11.5 Cherwell Software Recent Development
  • 13.12 Ivanti
    • 10.12.1 Ivanti Company Details
    • 10.12.2 Ivanti Business Overview and Its Total Revenue
    • 10.12.3 Ivanti Cloud ITSM Introduction
    • 10.12.4 Ivanti Revenue in Cloud ITSM Business (2015-2020)
    • 10.12.5 Ivanti Recent Development
  • 13.13 Citrix Systems
    • 10.13.1 Citrix Systems Company Details
    • 10.13.2 Citrix Systems Business Overview and Its Total Revenue
    • 10.13.3 Citrix Systems Cloud ITSM Introduction
    • 10.13.4 Citrix Systems Revenue in Cloud ITSM Business (2015-2020)
    • 10.13.5 Citrix Systems Recent Development
  • 13.14 Hornbill
    • 10.14.1 Hornbill Company Details
    • 10.14.2 Hornbill Business Overview and Its Total Revenue
    • 10.14.3 Hornbill Cloud ITSM Introduction
    • 10.14.4 Hornbill Revenue in Cloud ITSM Business (2015-2020)
    • 10.14.5 Hornbill Recent Development
  • 13.15 Axios Systems
    • 10.15.1 Axios Systems Company Details
    • 10.15.2 Axios Systems Business Overview and Its Total Revenue
    • 10.15.3 Axios Systems Cloud ITSM Introduction
    • 10.15.4 Axios Systems Revenue in Cloud ITSM Business (2015-2020)
    • 10.15.5 Axios Systems Recent Development
  • 13.16 Efecte
    • 10.16.1 Efecte Company Details
    • 10.16.2 Efecte Business Overview and Its Total Revenue
    • 10.16.3 Efecte Cloud ITSM Introduction
    • 10.16.4 Efecte Revenue in Cloud ITSM Business (2015-2020)
    • 10.16.5 Efecte Recent Development
  • 13.17 ManageEngine
    • 10.17.1 ManageEngine Company Details
    • 10.17.2 ManageEngine Business Overview and Its Total Revenue
    • 10.17.3 ManageEngine Cloud ITSM Introduction
    • 10.17.4 ManageEngine Revenue in Cloud ITSM Business (2015-2020)
    • 10.17.5 ManageEngine Recent Development
  • 13.18 EasyVista
    • 10.18.1 EasyVista Company Details
    • 10.18.2 EasyVista Business Overview and Its Total Revenue
    • 10.18.3 EasyVista Cloud ITSM Introduction
    • 10.18.4 EasyVista Revenue in Cloud ITSM Business (2015-2020)
    • 10.18.5 EasyVista Recent Development
  • 13.19 Atlassian
    • 10.19.1 Atlassian Company Details
    • 10.19.2 Atlassian Business Overview and Its Total Revenue
    • 10.19.3 Atlassian Cloud ITSM Introduction
    • 10.19.4 Atlassian Revenue in Cloud ITSM Business (2015-2020)
    • 10.19.5 Atlassian Recent Development
  • 13.20 Alemba
    • 10.20.1 Alemba Company Details
    • 10.20.2 Alemba Business Overview and Its Total Revenue
    • 10.20.3 Alemba Cloud ITSM Introduction
    • 10.20.4 Alemba Revenue in Cloud ITSM Business (2015-2020)
    • 10.20.5 Alemba Recent Development

14 Analyst's Viewpoints/Conclusions

    15 Appendix

    • 15.1 Research Methodology
      • 15.1.1 Methodology/Research Approach
      • 15.1.2 Data Source
    • 15.2 Disclaimer

    This report focuses on the global Cloud ITSM status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Cloud ITSM development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

    The key players covered in this study
    ServiceNow
    HPE
    IBM
    BMC Software
    CA Technologies
    Cherwell Software
    Ivanti
    Citrix Systems
    Hornbill
    Axios Systems
    Cherwell Software
    Ivanti
    Citrix Systems
    Hornbill
    Axios Systems
    Efecte
    ManageEngine
    EasyVista
    Atlassian
    Alemba

    Market segment by Type, the product can be split into
    Professional Service
    Hosting Service
    Market segment by Application, split into
    Medical Insurance
    Retail and Consumer Goods
    Media and Entertainment
    Government and Public
    Other

    Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

    The study objectives of this report are:
    To analyze global Cloud ITSM status, future forecast, growth opportunity, key market and key players.
    To present the Cloud ITSM development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by type, market and key regions.

    In this study, the years considered to estimate the market size of Cloud ITSM are as follows:
    History Year: 2015-2019
    Base Year: 2019
    Estimated Year: 2020
    Forecast Year 2020 to 2026
    For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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