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Global Conversation Intelligence Analysis Software Market 2025 by Company, Regions, Type and Application, Forecast to 2031

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1 Market Overview

  • 1.1 Product Overview and Scope
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Conversation Intelligence Analysis Software by Type
    • 1.3.1 Overview: Global Conversation Intelligence Analysis Software Market Size by Type: 2020 Versus 2024 Versus 2031
    • 1.3.2 Global Conversation Intelligence Analysis Software Consumption Value Market Share by Type in 2024
    • 1.3.3 Cloud Based
    • 1.3.4 On-premises
  • 1.4 Global Conversation Intelligence Analysis Software Market by Application
    • 1.4.1 Overview: Global Conversation Intelligence Analysis Software Market Size by Application: 2020 Versus 2024 Versus 2031
    • 1.4.2 SMEs
    • 1.4.3 Large Enterprises
  • 1.5 Global Conversation Intelligence Analysis Software Market Size & Forecast
  • 1.6 Global Conversation Intelligence Analysis Software Market Size and Forecast by Region
    • 1.6.1 Global Conversation Intelligence Analysis Software Market Size by Region: 2020 VS 2024 VS 2031
    • 1.6.2 Global Conversation Intelligence Analysis Software Market Size by Region, (2020-2031)
    • 1.6.3 North America Conversation Intelligence Analysis Software Market Size and Prospect (2020-2031)
    • 1.6.4 Europe Conversation Intelligence Analysis Software Market Size and Prospect (2020-2031)
    • 1.6.5 Asia-Pacific Conversation Intelligence Analysis Software Market Size and Prospect (2020-2031)
    • 1.6.6 South America Conversation Intelligence Analysis Software Market Size and Prospect (2020-2031)
    • 1.6.7 Middle East & Africa Conversation Intelligence Analysis Software Market Size and Prospect (2020-2031)

2 Company Profiles

  • 2.1 Gong.io
    • 2.1.1 Gong.io Details
    • 2.1.2 Gong.io Major Business
    • 2.1.3 Gong.io Conversation Intelligence Analysis Software Product and Solutions
    • 2.1.4 Gong.io Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.1.5 Gong.io Recent Developments and Future Plans
  • 2.2 Chorus.ai (ZoomInfo)
    • 2.2.1 Chorus.ai (ZoomInfo) Details
    • 2.2.2 Chorus.ai (ZoomInfo) Major Business
    • 2.2.3 Chorus.ai (ZoomInfo) Conversation Intelligence Analysis Software Product and Solutions
    • 2.2.4 Chorus.ai (ZoomInfo) Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.2.5 Chorus.ai (ZoomInfo) Recent Developments and Future Plans
  • 2.3 SalesLoft
    • 2.3.1 SalesLoft Details
    • 2.3.2 SalesLoft Major Business
    • 2.3.3 SalesLoft Conversation Intelligence Analysis Software Product and Solutions
    • 2.3.4 SalesLoft Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.3.5 SalesLoft Recent Developments and Future Plans
  • 2.4 CallRail
    • 2.4.1 CallRail Details
    • 2.4.2 CallRail Major Business
    • 2.4.3 CallRail Conversation Intelligence Analysis Software Product and Solutions
    • 2.4.4 CallRail Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.4.5 CallRail Recent Developments and Future Plans
  • 2.5 Revenue.io
    • 2.5.1 Revenue.io Details
    • 2.5.2 Revenue.io Major Business
    • 2.5.3 Revenue.io Conversation Intelligence Analysis Software Product and Solutions
    • 2.5.4 Revenue.io Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.5.5 Revenue.io Recent Developments and Future Plans
  • 2.6 Jiminny
    • 2.6.1 Jiminny Details
    • 2.6.2 Jiminny Major Business
    • 2.6.3 Jiminny Conversation Intelligence Analysis Software Product and Solutions
    • 2.6.4 Jiminny Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.6.5 Jiminny Recent Developments and Future Plans
  • 2.7 Invoca
    • 2.7.1 Invoca Details
    • 2.7.2 Invoca Major Business
    • 2.7.3 Invoca Conversation Intelligence Analysis Software Product and Solutions
    • 2.7.4 Invoca Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.7.5 Invoca Recent Developments and Future Plans
  • 2.8 Allego
    • 2.8.1 Allego Details
    • 2.8.2 Allego Major Business
    • 2.8.3 Allego Conversation Intelligence Analysis Software Product and Solutions
    • 2.8.4 Allego Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.8.5 Allego Recent Developments and Future Plans
  • 2.9 Tethr
    • 2.9.1 Tethr Details
    • 2.9.2 Tethr Major Business
    • 2.9.3 Tethr Conversation Intelligence Analysis Software Product and Solutions
    • 2.9.4 Tethr Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.9.5 Tethr Recent Developments and Future Plans
  • 2.10 Observe.ai
    • 2.10.1 Observe.ai Details
    • 2.10.2 Observe.ai Major Business
    • 2.10.3 Observe.ai Conversation Intelligence Analysis Software Product and Solutions
    • 2.10.4 Observe.ai Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.10.5 Observe.ai Recent Developments and Future Plans
  • 2.11 CallMiner
    • 2.11.1 CallMiner Details
    • 2.11.2 CallMiner Major Business
    • 2.11.3 CallMiner Conversation Intelligence Analysis Software Product and Solutions
    • 2.11.4 CallMiner Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.11.5 CallMiner Recent Developments and Future Plans
  • 2.12 Avoma
    • 2.12.1 Avoma Details
    • 2.12.2 Avoma Major Business
    • 2.12.3 Avoma Conversation Intelligence Analysis Software Product and Solutions
    • 2.12.4 Avoma Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.12.5 Avoma Recent Developments and Future Plans
  • 2.13 Mindtickle
    • 2.13.1 Mindtickle Details
    • 2.13.2 Mindtickle Major Business
    • 2.13.3 Mindtickle Conversation Intelligence Analysis Software Product and Solutions
    • 2.13.4 Mindtickle Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.13.5 Mindtickle Recent Developments and Future Plans
  • 2.14 Salesken
    • 2.14.1 Salesken Details
    • 2.14.2 Salesken Major Business
    • 2.14.3 Salesken Conversation Intelligence Analysis Software Product and Solutions
    • 2.14.4 Salesken Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.14.5 Salesken Recent Developments and Future Plans
  • 2.15 Baidu
    • 2.15.1 Baidu Details
    • 2.15.2 Baidu Major Business
    • 2.15.3 Baidu Conversation Intelligence Analysis Software Product and Solutions
    • 2.15.4 Baidu Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.15.5 Baidu Recent Developments and Future Plans
  • 2.16 Alibaba Cloud
    • 2.16.1 Alibaba Cloud Details
    • 2.16.2 Alibaba Cloud Major Business
    • 2.16.3 Alibaba Cloud Conversation Intelligence Analysis Software Product and Solutions
    • 2.16.4 Alibaba Cloud Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.16.5 Alibaba Cloud Recent Developments and Future Plans
  • 2.17 Tencent
    • 2.17.1 Tencent Details
    • 2.17.2 Tencent Major Business
    • 2.17.3 Tencent Conversation Intelligence Analysis Software Product and Solutions
    • 2.17.4 Tencent Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.17.5 Tencent Recent Developments and Future Plans
  • 2.18 Huawei
    • 2.18.1 Huawei Details
    • 2.18.2 Huawei Major Business
    • 2.18.3 Huawei Conversation Intelligence Analysis Software Product and Solutions
    • 2.18.4 Huawei Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.18.5 Huawei Recent Developments and Future Plans
  • 2.19 iFLYTEK
    • 2.19.1 iFLYTEK Details
    • 2.19.2 iFLYTEK Major Business
    • 2.19.3 iFLYTEK Conversation Intelligence Analysis Software Product and Solutions
    • 2.19.4 iFLYTEK Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.19.5 iFLYTEK Recent Developments and Future Plans
  • 2.20 Aispeech
    • 2.20.1 Aispeech Details
    • 2.20.2 Aispeech Major Business
    • 2.20.3 Aispeech Conversation Intelligence Analysis Software Product and Solutions
    • 2.20.4 Aispeech Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.20.5 Aispeech Recent Developments and Future Plans
  • 2.21 Byai
    • 2.21.1 Byai Details
    • 2.21.2 Byai Major Business
    • 2.21.3 Byai Conversation Intelligence Analysis Software Product and Solutions
    • 2.21.4 Byai Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.21.5 Byai Recent Developments and Future Plans
  • 2.22 Xiaoi
    • 2.22.1 Xiaoi Details
    • 2.22.2 Xiaoi Major Business
    • 2.22.3 Xiaoi Conversation Intelligence Analysis Software Product and Solutions
    • 2.22.4 Xiaoi Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.22.5 Xiaoi Recent Developments and Future Plans
  • 2.23 ZHUIYI
    • 2.23.1 ZHUIYI Details
    • 2.23.2 ZHUIYI Major Business
    • 2.23.3 ZHUIYI Conversation Intelligence Analysis Software Product and Solutions
    • 2.23.4 ZHUIYI Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.23.5 ZHUIYI Recent Developments and Future Plans
  • 2.24 TelRobot
    • 2.24.1 TelRobot Details
    • 2.24.2 TelRobot Major Business
    • 2.24.3 TelRobot Conversation Intelligence Analysis Software Product and Solutions
    • 2.24.4 TelRobot Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.24.5 TelRobot Recent Developments and Future Plans
  • 2.25 Emotibot
    • 2.25.1 Emotibot Details
    • 2.25.2 Emotibot Major Business
    • 2.25.3 Emotibot Conversation Intelligence Analysis Software Product and Solutions
    • 2.25.4 Emotibot Conversation Intelligence Analysis Software Revenue, Gross Margin and Market Share (2020-2025)
    • 2.25.5 Emotibot Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Conversation Intelligence Analysis Software Revenue and Share by Players (2020-2025)
  • 3.2 Market Share Analysis (2024)
    • 3.2.1 Market Share of Conversation Intelligence Analysis Software by Company Revenue
    • 3.2.2 Top 3 Conversation Intelligence Analysis Software Players Market Share in 2024
    • 3.2.3 Top 6 Conversation Intelligence Analysis Software Players Market Share in 2024
  • 3.3 Conversation Intelligence Analysis Software Market: Overall Company Footprint Analysis
    • 3.3.1 Conversation Intelligence Analysis Software Market: Region Footprint
    • 3.3.2 Conversation Intelligence Analysis Software Market: Company Product Type Footprint
    • 3.3.3 Conversation Intelligence Analysis Software Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Conversation Intelligence Analysis Software Consumption Value and Market Share by Type (2020-2025)
  • 4.2 Global Conversation Intelligence Analysis Software Market Forecast by Type (2026-2031)

5 Market Size Segment by Application

  • 5.1 Global Conversation Intelligence Analysis Software Consumption Value Market Share by Application (2020-2025)
  • 5.2 Global Conversation Intelligence Analysis Software Market Forecast by Application (2026-2031)

6 North America

  • 6.1 North America Conversation Intelligence Analysis Software Consumption Value by Type (2020-2031)
  • 6.2 North America Conversation Intelligence Analysis Software Market Size by Application (2020-2031)
  • 6.3 North America Conversation Intelligence Analysis Software Market Size by Country
    • 6.3.1 North America Conversation Intelligence Analysis Software Consumption Value by Country (2020-2031)
    • 6.3.2 United States Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 6.3.3 Canada Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 6.3.4 Mexico Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)

7 Europe

  • 7.1 Europe Conversation Intelligence Analysis Software Consumption Value by Type (2020-2031)
  • 7.2 Europe Conversation Intelligence Analysis Software Consumption Value by Application (2020-2031)
  • 7.3 Europe Conversation Intelligence Analysis Software Market Size by Country
    • 7.3.1 Europe Conversation Intelligence Analysis Software Consumption Value by Country (2020-2031)
    • 7.3.2 Germany Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 7.3.3 France Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 7.3.4 United Kingdom Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 7.3.5 Russia Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 7.3.6 Italy Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)

8 Asia-Pacific

  • 8.1 Asia-Pacific Conversation Intelligence Analysis Software Consumption Value by Type (2020-2031)
  • 8.2 Asia-Pacific Conversation Intelligence Analysis Software Consumption Value by Application (2020-2031)
  • 8.3 Asia-Pacific Conversation Intelligence Analysis Software Market Size by Region
    • 8.3.1 Asia-Pacific Conversation Intelligence Analysis Software Consumption Value by Region (2020-2031)
    • 8.3.2 China Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 8.3.3 Japan Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 8.3.4 South Korea Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 8.3.5 India Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 8.3.6 Southeast Asia Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 8.3.7 Australia Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)

9 South America

  • 9.1 South America Conversation Intelligence Analysis Software Consumption Value by Type (2020-2031)
  • 9.2 South America Conversation Intelligence Analysis Software Consumption Value by Application (2020-2031)
  • 9.3 South America Conversation Intelligence Analysis Software Market Size by Country
    • 9.3.1 South America Conversation Intelligence Analysis Software Consumption Value by Country (2020-2031)
    • 9.3.2 Brazil Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 9.3.3 Argentina Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)

10 Middle East & Africa

  • 10.1 Middle East & Africa Conversation Intelligence Analysis Software Consumption Value by Type (2020-2031)
  • 10.2 Middle East & Africa Conversation Intelligence Analysis Software Consumption Value by Application (2020-2031)
  • 10.3 Middle East & Africa Conversation Intelligence Analysis Software Market Size by Country
    • 10.3.1 Middle East & Africa Conversation Intelligence Analysis Software Consumption Value by Country (2020-2031)
    • 10.3.2 Turkey Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 10.3.3 Saudi Arabia Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)
    • 10.3.4 UAE Conversation Intelligence Analysis Software Market Size and Forecast (2020-2031)

11 Market Dynamics

  • 11.1 Conversation Intelligence Analysis Software Market Drivers
  • 11.2 Conversation Intelligence Analysis Software Market Restraints
  • 11.3 Conversation Intelligence Analysis Software Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 Conversation Intelligence Analysis Software Industry Chain
  • 12.2 Conversation Intelligence Analysis Software Upstream Analysis
  • 12.3 Conversation Intelligence Analysis Software Midstream Analysis
  • 12.4 Conversation Intelligence Analysis Software Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    According to our (Global Info Research) latest study, the global Conversation Intelligence Analysis Software market size was valued at US$ 1292 million in 2024 and is forecast to a readjusted size of USD 2808 million by 2031 with a CAGR of 11.9% during review period.
    Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.
    The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
    The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.
    This report is a detailed and comprehensive analysis for global Conversation Intelligence Analysis Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
    Key Features:
    Global Conversation Intelligence Analysis Software market size and forecasts, in consumption value ($ Million), 2020-2031
    Global Conversation Intelligence Analysis Software market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
    Global Conversation Intelligence Analysis Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
    Global Conversation Intelligence Analysis Software market shares of main players, in revenue ($ Million), 2020-2025
    The Primary Objectives in This Report Are:
    To determine the size of the total market opportunity of global and key countries
    To assess the growth potential for Conversation Intelligence Analysis Software
    To forecast future growth in each product and end-use market
    To assess competitive factors affecting the marketplace
    This report profiles key players in the global Conversation Intelligence Analysis Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Gong.io, Chorus.ai (ZoomInfo), SalesLoft, CallRail, Revenue.io, Jiminny, Invoca, Allego, Tethr, Observe.ai, etc.
    This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
    Market segmentation
    Conversation Intelligence Analysis Software market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
    Market segment by Type
    Cloud Based
    On-premises
    Market segment by Application
    SMEs
    Large Enterprises
    Market segment by players, this report covers
    Gong.io
    Chorus.ai (ZoomInfo)
    SalesLoft
    CallRail
    Revenue.io
    Jiminny
    Invoca
    Allego
    Tethr
    Observe.ai
    CallMiner
    Avoma
    Mindtickle
    Salesken
    Baidu
    Alibaba Cloud
    Tencent
    Huawei
    iFLYTEK
    Aispeech
    Byai
    Xiaoi
    ZHUIYI
    TelRobot
    Emotibot
    Market segment by regions, regional analysis covers
    North America (United States, Canada and Mexico)
    Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
    South America (Brazil, Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
    The content of the study subjects, includes a total of 13 chapters:
    Chapter 1, to describe Conversation Intelligence Analysis Software product scope, market overview, market estimation caveats and base year.
    Chapter 2, to profile the top players of Conversation Intelligence Analysis Software, with revenue, gross margin, and global market share of Conversation Intelligence Analysis Software from 2020 to 2025.
    Chapter 3, the Conversation Intelligence Analysis Software competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
    Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
    Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Conversation Intelligence Analysis Software market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
    Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
    Chapter 12, the key raw materials and key suppliers, and industry chain of Conversation Intelligence Analysis Software.
    Chapter 13, to describe Conversation Intelligence Analysis Software research findings and conclusion.

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