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Global Conversation Intelligence Analysis Software Market Research Report 2022

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Table of content:

    1 Report Overview

    • 1.1 Study Scope
    • 1.2 Market Analysis by Type
    • 1.2.1 Global Conversation Intelligence Analysis Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
  • 1.2.2 Cloud Based
  • 1.2.3 On-premises
  • 1.3 Market by Application
  • 1.3.1 Global Conversation Intelligence Analysis Software Market Share by Application: 2017 VS 2021 VS 2028
  • 1.3.2 SMEs
  • 1.3.3 Large Enterprises
  • 1.4 Study Objectives
  • 1.5 Years Considered
  • 2 Global Growth Trends

    • 2.1 Global Conversation Intelligence Analysis Software Market Perspective (2017-2028)
    • 2.2 Conversation Intelligence Analysis Software Growth Trends by Region
    • 2.2.1 Conversation Intelligence Analysis Software Market Size by Region: 2017 VS 2021 VS 2028
  • 2.2.2 Conversation Intelligence Analysis Software Historic Market Size by Region (2017-2022)
  • 2.2.3 Conversation Intelligence Analysis Software Forecasted Market Size by Region (2023-2028)
  • 2.3 Conversation Intelligence Analysis Software Market Dynamics
  • 2.3.1 Conversation Intelligence Analysis Software Industry Trends
  • 2.3.2 Conversation Intelligence Analysis Software Market Drivers
  • 2.3.3 Conversation Intelligence Analysis Software Market Challenges
  • 2.3.4 Conversation Intelligence Analysis Software Market Restraints
  • 3 Competition Landscape by Key Players

    • 3.1 Global Top Conversation Intelligence Analysis Software Players by Revenue
    • 3.1.1 Global Top Conversation Intelligence Analysis Software Players by Revenue (2017-2022)
  • 3.1.2 Global Conversation Intelligence Analysis Software Revenue Market Share by Players (2017-2022)
  • 3.2 Global Conversation Intelligence Analysis Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
  • 3.3 Players Covered: Ranking by Conversation Intelligence Analysis Software Revenue
  • 3.4 Global Conversation Intelligence Analysis Software Market Concentration Ratio
  • 3.4.1 Global Conversation Intelligence Analysis Software Market Concentration Ratio (CR5 and HHI)
  • 3.4.2 Global Top 10 and Top 5 Companies by Conversation Intelligence Analysis Software Revenue in 2021
  • 3.5 Conversation Intelligence Analysis Software Key Players Head office and Area Served
  • 3.6 Key Players Conversation Intelligence Analysis Software Product Solution and Service
  • 3.7 Date of Enter into Conversation Intelligence Analysis Software Market
  • 3.8 Mergers & Acquisitions, Expansion Plans
  • 4 Conversation Intelligence Analysis Software Breakdown Data by Type

    • 4.1 Global Conversation Intelligence Analysis Software Historic Market Size by Type (2017-2022)
    • 4.2 Global Conversation Intelligence Analysis Software Forecasted Market Size by Type (2023-2028)

    5 Conversation Intelligence Analysis Software Breakdown Data by Application

    • 5.1 Global Conversation Intelligence Analysis Software Historic Market Size by Application (2017-2022)
    • 5.2 Global Conversation Intelligence Analysis Software Forecasted Market Size by Application (2023-2028)

    6 North America

    • 6.1 North America Conversation Intelligence Analysis Software Market Size (2017-2028)
    • 6.2 North America Conversation Intelligence Analysis Software Market Size by Country (2017-2022)
    • 6.3 North America Conversation Intelligence Analysis Software Market Size by Country (2023-2028)
    • 6.4 United States
    • 6.5 Canada

    7 Europe

    • 7.1 Europe Conversation Intelligence Analysis Software Market Size (2017-2028)
    • 7.2 Europe Conversation Intelligence Analysis Software Market Size by Country (2017-2022)
    • 7.3 Europe Conversation Intelligence Analysis Software Market Size by Country (2023-2028)
    • 7.4 Germany
    • 7.5 France
    • 7.6 U.K.
    • 7.7 Italy
    • 7.8 Russia
    • 7.9 Nordic Countries

    8 Asia-Pacific

    • 8.1 Asia-Pacific Conversation Intelligence Analysis Software Market Size (2017-2028)
    • 8.2 Asia-Pacific Conversation Intelligence Analysis Software Market Size by Country (2017-2022)
    • 8.3 Asia-Pacific Conversation Intelligence Analysis Software Market Size by Country (2023-2028)
    • 8.4 China
    • 8.5 Japan
    • 8.6 South Korea
    • 8.7 Southeast Asia
    • 8.8 India
    • 8.9 Australia

    9 Latin America

    • 9.1 Latin America Conversation Intelligence Analysis Software Market Size (2017-2028)
    • 9.2 Latin America Conversation Intelligence Analysis Software Market Size by Country (2017-2022)
    • 9.3 Latin America Conversation Intelligence Analysis Software Market Size by Country (2023-2028)
    • 9.4 Mexico
    • 9.5 Brazil

    10 Middle East & Africa

    • 10.1 Middle East & Africa Conversation Intelligence Analysis Software Market Size (2017-2028)
    • 10.2 Middle East & Africa Conversation Intelligence Analysis Software Market Size by Country (2017-2022)
    • 10.3 Middle East & Africa Conversation Intelligence Analysis Software Market Size by Country (2023-2028)
    • 10.4 Turkey
    • 10.5 Saudi Arabia
    • 10.6 UAE

    11 Key Players Profiles

    • 11.1 Gong.io
    • 11.1.1 Gong.io Company Detail
  • 11.1.2 Gong.io Business Overview
  • 11.1.3 Gong.io Conversation Intelligence Analysis Software Introduction
  • 11.1.4 Gong.io Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.1.5 Gong.io Recent Development
  • 11.2 Chorus.ai (ZoomInfo)
  • 11.2.1 Chorus.ai (ZoomInfo) Company Detail
  • 11.2.2 Chorus.ai (ZoomInfo) Business Overview
  • 11.2.3 Chorus.ai (ZoomInfo) Conversation Intelligence Analysis Software Introduction
  • 11.2.4 Chorus.ai (ZoomInfo) Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.2.5 Chorus.ai (ZoomInfo) Recent Development
  • 11.3 SalesLoft
  • 11.3.1 SalesLoft Company Detail
  • 11.3.2 SalesLoft Business Overview
  • 11.3.3 SalesLoft Conversation Intelligence Analysis Software Introduction
  • 11.3.4 SalesLoft Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.3.5 SalesLoft Recent Development
  • 11.4 CallRail
  • 11.4.1 CallRail Company Detail
  • 11.4.2 CallRail Business Overview
  • 11.4.3 CallRail Conversation Intelligence Analysis Software Introduction
  • 11.4.4 CallRail Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.4.5 CallRail Recent Development
  • 11.5 Revenue.io
  • 11.5.1 Revenue.io Company Detail
  • 11.5.2 Revenue.io Business Overview
  • 11.5.3 Revenue.io Conversation Intelligence Analysis Software Introduction
  • 11.5.4 Revenue.io Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.5.5 Revenue.io Recent Development
  • 11.6 Jiminny
  • 11.6.1 Jiminny Company Detail
  • 11.6.2 Jiminny Business Overview
  • 11.6.3 Jiminny Conversation Intelligence Analysis Software Introduction
  • 11.6.4 Jiminny Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.6.5 Jiminny Recent Development
  • 11.7 Invoca
  • 11.7.1 Invoca Company Detail
  • 11.7.2 Invoca Business Overview
  • 11.7.3 Invoca Conversation Intelligence Analysis Software Introduction
  • 11.7.4 Invoca Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.7.5 Invoca Recent Development
  • 11.8 Allego
  • 11.8.1 Allego Company Detail
  • 11.8.2 Allego Business Overview
  • 11.8.3 Allego Conversation Intelligence Analysis Software Introduction
  • 11.8.4 Allego Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.8.5 Allego Recent Development
  • 11.9 Tethr
  • 11.9.1 Tethr Company Detail
  • 11.9.2 Tethr Business Overview
  • 11.9.3 Tethr Conversation Intelligence Analysis Software Introduction
  • 11.9.4 Tethr Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.9.5 Tethr Recent Development
  • 11.10 Observe.ai
  • 11.10.1 Observe.ai Company Detail
  • 11.10.2 Observe.ai Business Overview
  • 11.10.3 Observe.ai Conversation Intelligence Analysis Software Introduction
  • 11.10.4 Observe.ai Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.10.5 Observe.ai Recent Development
  • 11.11 CallMiner
  • 11.11.1 CallMiner Company Detail
  • 11.11.2 CallMiner Business Overview
  • 11.11.3 CallMiner Conversation Intelligence Analysis Software Introduction
  • 11.11.4 CallMiner Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.11.5 CallMiner Recent Development
  • 11.12 Avoma
  • 11.12.1 Avoma Company Detail
  • 11.12.2 Avoma Business Overview
  • 11.12.3 Avoma Conversation Intelligence Analysis Software Introduction
  • 11.12.4 Avoma Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.12.5 Avoma Recent Development
  • 11.13 Mindtickle
  • 11.13.1 Mindtickle Company Detail
  • 11.13.2 Mindtickle Business Overview
  • 11.13.3 Mindtickle Conversation Intelligence Analysis Software Introduction
  • 11.13.4 Mindtickle Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.13.5 Mindtickle Recent Development
  • 11.14 Salesken
  • 11.14.1 Salesken Company Detail
  • 11.14.2 Salesken Business Overview
  • 11.14.3 Salesken Conversation Intelligence Analysis Software Introduction
  • 11.14.4 Salesken Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.14.5 Salesken Recent Development
  • 11.15 Baidu
  • 11.15.1 Baidu Company Detail
  • 11.15.2 Baidu Business Overview
  • 11.15.3 Baidu Conversation Intelligence Analysis Software Introduction
  • 11.15.4 Baidu Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.15.5 Baidu Recent Development
  • 11.16 Alibaba Cloud
  • 11.16.1 Alibaba Cloud Company Detail
  • 11.16.2 Alibaba Cloud Business Overview
  • 11.16.3 Alibaba Cloud Conversation Intelligence Analysis Software Introduction
  • 11.16.4 Alibaba Cloud Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.16.5 Alibaba Cloud Recent Development
  • 11.17 Tencent
  • 11.17.1 Tencent Company Detail
  • 11.17.2 Tencent Business Overview
  • 11.17.3 Tencent Conversation Intelligence Analysis Software Introduction
  • 11.17.4 Tencent Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.17.5 Tencent Recent Development
  • 11.18 Huawei
  • 11.18.1 Huawei Company Detail
  • 11.18.2 Huawei Business Overview
  • 11.18.3 Huawei Conversation Intelligence Analysis Software Introduction
  • 11.18.4 Huawei Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.18.5 Huawei Recent Development
  • 11.19 iFLYTEK
  • 11.19.1 iFLYTEK Company Detail
  • 11.19.2 iFLYTEK Business Overview
  • 11.19.3 iFLYTEK Conversation Intelligence Analysis Software Introduction
  • 11.19.4 iFLYTEK Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.19.5 iFLYTEK Recent Development
  • 11.20 Aispeech
  • 11.20.1 Aispeech Company Detail
  • 11.20.2 Aispeech Business Overview
  • 11.20.3 Aispeech Conversation Intelligence Analysis Software Introduction
  • 11.20.4 Aispeech Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.20.5 Aispeech Recent Development
  • 11.21 Byai
  • 11.21.1 Byai Company Detail
  • 11.21.2 Byai Business Overview
  • 11.21.3 Byai Conversation Intelligence Analysis Software Introduction
  • 11.21.4 Byai Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.21.5 Byai Recent Development
  • 11.22 Xiaoi
  • 11.22.1 Xiaoi Company Detail
  • 11.22.2 Xiaoi Business Overview
  • 11.22.3 Xiaoi Conversation Intelligence Analysis Software Introduction
  • 11.22.4 Xiaoi Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.22.5 Xiaoi Recent Development
  • 11.23 ZHUIYI
  • 11.23.1 ZHUIYI Company Detail
  • 11.23.2 ZHUIYI Business Overview
  • 11.23.3 ZHUIYI Conversation Intelligence Analysis Software Introduction
  • 11.23.4 ZHUIYI Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.23.5 ZHUIYI Recent Development
  • 11.24 TelRobot
  • 11.24.1 TelRobot Company Detail
  • 11.24.2 TelRobot Business Overview
  • 11.24.3 TelRobot Conversation Intelligence Analysis Software Introduction
  • 11.24.4 TelRobot Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.24.5 TelRobot Recent Development
  • 11.25 Emotibot
  • 11.25.1 Emotibot Company Detail
  • 11.25.2 Emotibot Business Overview
  • 11.25.3 Emotibot Conversation Intelligence Analysis Software Introduction
  • 11.25.4 Emotibot Revenue in Conversation Intelligence Analysis Software Business (2017-2022)
  • 11.25.5 Emotibot Recent Development
  • 12 Analyst's Viewpoints/Conclusions

      13 Appendix

      • 13.1 Research Methodology
      • 13.1.1 Methodology/Research Approach
    • 13.1.2 Data Source
    • 13.2 Disclaimer
    • Description:
      Conversation Intelligence Analysis Software is a machine learning-infused sales training software tool that records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

      Highlights

      The global Conversation Intelligence Analysis Software market is projected to reach US$ million by 2028 from an estimated US$ million in 2022, at a CAGR of % during 2023 and 2028.

      North American market for Conversation Intelligence Analysis Software is estimated to increase from $ million in 2022 to reach $ million by 2028, at a CAGR of % during the forecast period of 2023 through 2028.

      Asia-Pacific market for Conversation Intelligence Analysis Software is estimated to increase from $ million in 2022 to reach $ million by 2028, at a CAGR of % during the forecast period of 2022 through 2028.

      The global market for Conversation Intelligence Analysis Software in SMEs is estimated to increase from $ million in 2022 to $ million by 2028, at a CAGR of % during the forecast period of 2022 through 2028.

      The major global companies of Conversation Intelligence Analysis Software include Gong.io, Chorus.ai (ZoomInfo), SalesLoft, CallRail, Revenue.io, Jiminny, Invoca, Allego and Tethr, etc. In 2021, the world's top three vendors accounted for approximately % of the revenue.

      Considering the economic change due to COVID-19, Cloud Based, which accounted for % of the global market of Conversation Intelligence Analysis Software in 2021, is expected to reach US$ million by 2028, growing at a revised CAGR of % from 2022 to 2028.

      Report Scope

      This report aims to provide a comprehensive presentation of the global market for Conversation Intelligence Analysis Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversation Intelligence Analysis Software.

      The Conversation Intelligence Analysis Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2021 as the base year, with history and forecast data for the period from 2017 to 2028. This report segments the global Conversation Intelligence Analysis Software market comprehensively. Regional market sizes, concerning products by types, by application, and by players, are also provided. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

      For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

      The report will help the Conversation Intelligence Analysis Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, product type, application, and regions.

      Key Companies & Market Share Insights

      In this section, the readers will gain an understanding of the key players competing. This report has studied the key growth strategies, such as innovative trends and developments, intensification of product portfolio, mergers and acquisitions, collaborations, new product innovation, and geographical expansion, undertaken by these participants to maintain their presence. Apart from business strategies, the study includes current developments and key financials. The readers will also get access to the data related to global revenue by companies for the period 2017-2022. This all-inclusive report will certainly serve the clients to stay updated and make effective decisions in their businesses. Some of the prominent players reviewed in the research report include:

      Gong.io

      Chorus.ai (ZoomInfo)

      SalesLoft

      CallRail

      Revenue.io

      Jiminny

      Invoca

      Allego

      Tethr

      Observe.ai

      CallMiner

      Avoma

      Mindtickle

      Salesken

      Baidu

      Alibaba Cloud

      Tencent

      Huawei

      iFLYTEK

      Aispeech

      Byai

      Xiaoi

      ZHUIYI

      TelRobot

      Emotibot

      Product Type Insights

      Global markets are presented by Conversation Intelligence Analysis Software type, along with growth forecasts through 2028. Estimates on revenue are based on the price in the supply chain at which the Conversation Intelligence Analysis Software are procured by the companies.

      This report has studied every segment and provided the market size using historical data. They have also talked about the growth opportunities that the segment may pose in the future. This study bestows revenue data by type, and during the historical period (2017-2022) and forecast period (2023-2028).

      Conversation Intelligence Analysis Software segment by Type

      Cloud Based

      On-premises

      Application Insights

      This report has provided the market size (revenue data) by application, during the historical period (2017-2022) and forecast period (2023-2028).

      This report also outlines the market trends of each segment and consumer behaviors impacting the Conversation Intelligence Analysis Software market and what implications these may have on the industry's future. This report can help to understand the relevant market and consumer trends that are driving the Conversation Intelligence Analysis Software market.

      Conversation Intelligence Analysis Software Segment by Application

      SMEs

      Large Enterprises

      Regional Outlook

      This section of the report provides key insights regarding various regions and the key players operating in each region. Economic, social, environmental, technological, and political factors have been taken into consideration while assessing the growth of the particular region/country. The readers will also get their hands on the revenue data of each region and country for the period 2017-2028.

      The market has been segmented into various major geographies, including North America, Europe, Asia-Pacific, South America, Middle East & Africa. Detailed analysis of major countries such as the USA, Germany, the U.K., Italy, France, China, Japan, South Korea, Southeast Asia, and India will be covered within the regional segment. For market estimates, data are going to be provided for 2021 because of the base year, with estimates for 2022 and forecast revenue for 2028.

      North America

      United States

      Canada

      Europe

      Germany

      France

      UK

      Italy

      Russia

      Nordic Countries

      Rest of Europe

      Asia-Pacific

      China

      Japan

      South Korea

      Southeast Asia

      India

      Australia

      Rest of Asia

      Latin America

      Mexico

      Brazil

      Rest of Latin America

      Middle East & Africa

      Turkey

      Saudi Arabia

      UAE

      Rest of MEA

      Key Drivers & Barriers

      High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.

      COVID-19 and Russia-Ukraine War Influence Analysis

      The readers in the section will understand how the Conversation Intelligence Analysis Software market scenario changed across the globe during the pandemic, post-pandemic and Russia-Ukraine War. The study is done keeping in view the changes in aspects such as demand, consumption, transportation, consumer behavior, supply chain management. The industry experts have also highlighted the key factors that will help create opportunities for players and stabilize the overall industry in the years to come.

      Reasons to Buy This Report

      This report will help the readers to understand the competition within the industries and strategies for the competitive environment to enhance the potential profit. The report also focuses on the competitive landscape of the global Conversation Intelligence Analysis Software market, and introduces in detail the market share, industry ranking, competitor ecosystem, market performance, new product development, operation situation, expansion, and acquisition. etc. of the main players, which helps the readers to identify the main competitors and deeply understand the competition pattern of the market.

      This report will help stakeholders to understand the global industry status and trends of Conversation Intelligence Analysis Software and provides them with information on key market drivers, restraints, challenges, and opportunities.

      This report will help stakeholders to understand competitors better and gain more insights to strengthen their position in their businesses. The competitive landscape section includes the market share and rank (in volume and value), competitor ecosystem, new product development, expansion, and acquisition.

      This report stays updated with novel technology integration, features, and the latest developments in the market

      This report helps stakeholders to understand the COVID-19 and Russia-Ukraine War Influence on the Conversation Intelligence Analysis Software industry.

      This report helps stakeholders to gain insights into which regions to target globally

      This report helps stakeholders to gain insights into the end-user perception concerning the adoption of Conversation Intelligence Analysis Software.

      This report helps stakeholders to identify some of the key players in the market and understand their valuable contribution.

      Core Chapters

      Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by product type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.

      Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.

      Chapter 3: Detailed analysis of Conversation Intelligence Analysis Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

      Chapter 4: Provides the analysis of various market segments according to product types, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

      Chapter 5: Provides the analysis of various market segments according to application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

      Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

      Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue and gross margin, product introduction, recent development, etc.

      Chapter 12: The main points and conclusions of the report.

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