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Global Contact Center Transformation Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Contact Center Transformation Market Size Growth Rate by Type: 2020 VS 2026
    • 1.2.2 Integration & Deployment
    • 1.2.3 Support & Maintenance
    • 1.2.4 Training & Consulting
    • 1.2.5 Managed Services
  • 1.3 Market by Application
    • 1.3.1 Global Contact Center Transformation Market Share by Application: 2020 VS 2026
    • 1.3.2 BFSI
    • 1.3.3 Consumer Goods & Retail
    • 1.3.4 Government
    • 1.3.5 Healthcare
    • 1.3.6 IT & Telecom
    • 1.3.7 Travel & Hospitality
    • 1.3.8 Others
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Contact Center Transformation Market Perspective (2015-2026)
  • 2.2 Global Contact Center Transformation Growth Trends by Regions
    • 2.2.1 Contact Center Transformation Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Contact Center Transformation Historic Market Share by Regions (2015-2020)
    • 2.2.3 Contact Center Transformation Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Contact Center Transformation Players by Market Size
    • 3.1.1 Global Top Contact Center Transformation Players by Revenue (2015-2020)
    • 3.1.2 Global Contact Center Transformation Revenue Market Share by Players (2015-2020)
  • 3.2 Global Contact Center Transformation Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.3 Players Covered: Ranking by Contact Center Transformation Revenue
  • 3.4 Global Contact Center Transformation Market Concentration Ratio
    • 3.4.1 Global Contact Center Transformation Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Contact Center Transformation Revenue in 2019
  • 3.5 Key Players Contact Center Transformation Area Served
  • 3.6 Key Players Contact Center Transformation Product Solution and Service
  • 3.7 Date of Enter into Contact Center Transformation Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Contact Center Transformation Breakdown Data by Type (2015-2026)

  • 4.1 Global Contact Center Transformation Historic Market Size by Type (2015-2020)
  • 4.2 Global Contact Center Transformation Forecasted Market Size by Type (2021-2026)

5 Contact Center Transformation Breakdown Data by Application (2015-2026)

  • 5.1 Global Contact Center Transformation Historic Market Size by Application (2015-2020)
  • 5.2 Global Contact Center Transformation Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Contact Center Transformation Market Size (2015-2026)
  • 6.2 North America Contact Center Transformation Market Size by Type (2015-2020)
  • 6.3 North America Contact Center Transformation Market Size by Application (2015-2020)
  • 6.4 North America Contact Center Transformation Market Size by Country (2015-2020)
    • 6.4.1 United States
    • 6.4.2 Canada

7 Europe

  • 7.1 Europe Contact Center Transformation Market Size (2015-2026)
  • 7.2 Europe Contact Center Transformation Market Size by Type (2015-2020)
  • 7.3 Europe Contact Center Transformation Market Size by Application (2015-2020)
  • 7.4 Europe Contact Center Transformation Market Size by Country (2015-2020)
    • 7.4.1 Germany
    • 7.4.2 France
    • 7.4.3 U.K.
    • 7.4.4 Italy
    • 7.4.5 Russia
    • 7.4.6 Nordic
    • 7.4.7 Rest of Europe

8 China

  • 8.1 China Contact Center Transformation Market Size (2015-2026)
  • 8.2 China Contact Center Transformation Market Size by Type (2015-2020)
  • 8.3 China Contact Center Transformation Market Size by Application (2015-2020)
  • 8.4 China Contact Center Transformation Market Size by Region (2015-2020)
    • 8.4.1 China
    • 8.4.2 Japan
    • 8.4.3 South Korea
    • 8.4.4 Southeast Asia
    • 8.4.5 India
    • 8.4.6 Australia
    • 8.4.7 Rest of Asia-Pacific

9 Japan

  • 9.1 Japan Contact Center Transformation Market Size (2015-2026)
  • 9.2 Japan Contact Center Transformation Market Size by Type (2015-2020)
  • 9.3 Japan Contact Center Transformation Market Size by Application (2015-2020)
  • 9.4 Japan Contact Center Transformation Market Size by Country (2015-2020)
    • 9.4.1 Mexico
    • 9.4.2 Brazil

10 Southeast Asia

  • 10.1 Southeast Asia Contact Center Transformation Market Size (2015-2026)
  • 10.2 Southeast Asia Contact Center Transformation Market Size by Type (2015-2020)
  • 10.3 Southeast Asia Contact Center Transformation Market Size by Application (2015-2020)
  • 10.4 Southeast Asia Contact Center Transformation Market Size by Country (2015-2020)
    • 10.4.1 Turkey
    • 10.4.2 Saudi Arabia
    • 10.4.3 UAE
    • 10.4.4 Rest of Middle East & Africa

11Key Players Profiles

  • 11.1 Aculab
    • 11.1.1 Aculab Company Details
    • 11.1.2 Aculab Business Overview
    • 11.1.3 Aculab Contact Center Transformation Introduction
    • 11.1.4 Aculab Revenue in Contact Center Transformation Business (2015-2020))
    • 11.1.5 Aculab Recent Development
  • 11.2 AGC Networks Ltd.
    • 11.2.1 AGC Networks Ltd. Company Details
    • 11.2.2 AGC Networks Ltd. Business Overview
    • 11.2.3 AGC Networks Ltd. Contact Center Transformation Introduction
    • 11.2.4 AGC Networks Ltd. Revenue in Contact Center Transformation Business (2015-2020)
    • 11.2.5 AGC Networks Ltd. Recent Development
  • 11.3 AT&T Inc.
    • 11.3.1 AT&T Inc. Company Details
    • 11.3.2 AT&T Inc. Business Overview
    • 11.3.3 AT&T Inc. Contact Center Transformation Introduction
    • 11.3.4 AT&T Inc. Revenue in Contact Center Transformation Business (2015-2020)
    • 11.3.5 AT&T Inc. Recent Development
  • 11.4 Cisco Systems, Inc.
    • 11.4.1 Cisco Systems, Inc. Company Details
    • 11.4.2 Cisco Systems, Inc. Business Overview
    • 11.4.3 Cisco Systems, Inc. Contact Center Transformation Introduction
    • 11.4.4 Cisco Systems, Inc. Revenue in Contact Center Transformation Business (2015-2020)
    • 11.4.5 Cisco Systems, Inc. Recent Development
  • 11.5 Five9, Inc.
    • 11.5.1 Five9, Inc. Company Details
    • 11.5.2 Five9, Inc. Business Overview
    • 11.5.3 Five9, Inc. Contact Center Transformation Introduction
    • 11.5.4 Five9, Inc. Revenue in Contact Center Transformation Business (2015-2020)
    • 11.5.5 Five9, Inc. Recent Development
  • 11.6 Genesys
    • 11.6.1 Genesys Company Details
    • 11.6.2 Genesys Business Overview
    • 11.6.3 Genesys Contact Center Transformation Introduction
    • 11.6.4 Genesys Revenue in Contact Center Transformation Business (2015-2020)
    • 11.6.5 Genesys Recent Development
  • 11.7 Metaswitch Networks
    • 11.7.1 Metaswitch Networks Company Details
    • 11.7.2 Metaswitch Networks Business Overview
    • 11.7.3 Metaswitch Networks Contact Center Transformation Introduction
    • 11.7.4 Metaswitch Networks Revenue in Contact Center Transformation Business (2015-2020)
    • 11.7.5 Metaswitch Networks Recent Development
  • 11.8 Mitel Networks Corp.
    • 11.8.1 Mitel Networks Corp. Company Details
    • 11.8.2 Mitel Networks Corp. Business Overview
    • 11.8.3 Mitel Networks Corp. Contact Center Transformation Introduction
    • 11.8.4 Mitel Networks Corp. Revenue in Contact Center Transformation Business (2015-2020)
    • 11.8.5 Mitel Networks Corp. Recent Development
  • 11.9 RingCentral, Inc.
    • 11.9.1 RingCentral, Inc. Company Details
    • 11.9.2 RingCentral, Inc. Business Overview
    • 11.9.3 RingCentral, Inc. Contact Center Transformation Introduction
    • 11.9.4 RingCentral, Inc. Revenue in Contact Center Transformation Business (2015-2020)
    • 11.9.5 RingCentral, Inc. Recent Development
  • 11.10 SAP SE
    • 11.10.1 SAP SE Company Details
    • 11.10.2 SAP SE Business Overview
    • 11.10.3 SAP SE Contact Center Transformation Introduction
    • 11.10.4 SAP SE Revenue in Contact Center Transformation Business (2015-2020)
    • 11.10.5 SAP SE Recent Development
  • 11.11 Talkdesk, Inc.
    • 10.11.1 Talkdesk, Inc. Company Details
    • 10.11.2 Talkdesk, Inc. Business Overview
    • 10.11.3 Talkdesk, Inc. Contact Center Transformation Introduction
    • 10.11.4 Talkdesk, Inc. Revenue in Contact Center Transformation Business (2015-2020)
    • 10.11.5 Talkdesk, Inc. Recent Development

12Analyst's Viewpoints/Conclusions

    13Appendix

    • 13.1 Research Methodology
      • 13.1.1 Methodology/Research Approach
      • 13.1.2 Data Source
    • 13.2 Disclaimer

    Contact Center Transformation market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Contact Center Transformation market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

    Market segment by Type, the product can be split into
    Integration & Deployment
    Support & Maintenance
    Training & Consulting
    Managed Services

    Market segment by Application, split into
    BFSI
    Consumer Goods & Retail
    Government
    Healthcare
    IT & Telecom
    Travel & Hospitality
    Others

    Based on regional and country-level analysis, the Contact Center Transformation market has been segmented as follows:
    North America
    United States
    Canada
    Europe
    Germany
    France
    U.K.
    Italy
    Russia
    Nordic
    Rest of Europe
    Asia-Pacific
    China
    Japan
    South Korea
    Southeast Asia
    India
    Australia
    Rest of Asia-Pacific
    Latin America
    Mexico
    Brazil
    Middle East & Africa
    Turkey
    Saudi Arabia
    UAE
    Rest of Middle East & Africa

    In the competitive analysis section of the report, leading as well as prominent players of the global Contact Center Transformation market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
    The key players covered in this study
    Aculab
    AGC Networks Ltd.
    AT&T Inc.
    Cisco Systems, Inc.
    Five9, Inc.
    Genesys
    Metaswitch Networks
    Mitel Networks Corp.
    RingCentral, Inc.
    SAP SE
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