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Global and China Contact Center Outsourcing Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Contact Center Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
    • 1.2.2 Email Support
    • 1.2.3 Chat Support
    • 1.2.4 Voice Over IP (VoIP)
    • 1.2.5 Website Support
    • 1.2.6 Others
  • 1.3 Market by Application
    • 1.3.1 Global Contact Center Outsourcing Market Share by Application: 2020 VS 2026
    • 1.3.2 BFSI
    • 1.3.3 Retail
    • 1.3.4 Government
    • 1.3.5 IT & Telecommunication
    • 1.3.6 Defense Aerospace & Intelligence
    • 1.3.7 Manufacturing
    • 1.3.8 Others
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Contact Center Outsourcing Market Perspective (2015-2026)
  • 2.2 Global Contact Center Outsourcing Growth Trends by Regions
    • 2.2.1 Contact Center Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Contact Center Outsourcing Historic Market Share by Regions (2015-2020)
    • 2.2.3 Contact Center Outsourcing Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Contact Center Outsourcing Players by Market Size
    • 3.1.1 Global Top Contact Center Outsourcing Players by Revenue (2015-2020)
    • 3.1.2 Global Contact Center Outsourcing Revenue Market Share by Players (2015-2020)
  • 3.2 Global Contact Center Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.3 Players Covered: Ranking by Contact Center Outsourcing Revenue
  • 3.4 Global Contact Center Outsourcing Market Concentration Ratio
    • 3.4.1 Global Contact Center Outsourcing Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Contact Center Outsourcing Revenue in 2019
  • 3.5 Key Players Contact Center Outsourcing Area Served
  • 3.6 Key Players Contact Center Outsourcing Product Solution and Service
  • 3.7 Date of Enter into Contact Center Outsourcing Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Contact Center Outsourcing Breakdown Data by Type (2015-2026)

  • 4.1 Global Contact Center Outsourcing Historic Market Size by Type (2015-2020)
  • 4.2 Global Contact Center Outsourcing Forecasted Market Size by Type (2021-2026)

5 Contact Center Outsourcing Breakdown Data by Application (2015-2026)

  • 5.1 Global Contact Center Outsourcing Historic Market Size by Application (2015-2020)
  • 5.2 Global Contact Center Outsourcing Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Contact Center Outsourcing Market Size (2015-2026)
  • 6.2 North America Contact Center Outsourcing Market Size by Type (2015-2020)
  • 6.3 North America Contact Center Outsourcing Market Size by Application (2015-2020)
  • 6.4 North America Contact Center Outsourcing Market Size by Country (2015-2020)
    • 6.4.1 United States
    • 6.4.2 Canada

7 Europe

  • 7.1 Europe Contact Center Outsourcing Market Size (2015-2026)
  • 7.2 Europe Contact Center Outsourcing Market Size by Type (2015-2020)
  • 7.3 Europe Contact Center Outsourcing Market Size by Application (2015-2020)
  • 7.4 Europe Contact Center Outsourcing Market Size by Country (2015-2020)
    • 7.4.1 Germany
    • 7.4.2 France
    • 7.4.3 U.K.
    • 7.4.4 Italy
    • 7.4.5 Russia
    • 7.4.6 Nordic
    • 7.4.7 Rest of Europe

8 China

  • 8.1 China Contact Center Outsourcing Market Size (2015-2026)
  • 8.2 China Contact Center Outsourcing Market Size by Type (2015-2020)
  • 8.3 China Contact Center Outsourcing Market Size by Application (2015-2020)
  • 8.4 China Contact Center Outsourcing Market Size by Region (2015-2020)
    • 8.4.1 China
    • 8.4.2 Japan
    • 8.4.3 South Korea
    • 8.4.4 Southeast Asia
    • 8.4.5 India
    • 8.4.6 Australia
    • 8.4.7 Rest of Asia-Pacific

9 Japan

  • 9.1 Japan Contact Center Outsourcing Market Size (2015-2026)
  • 9.2 Japan Contact Center Outsourcing Market Size by Type (2015-2020)
  • 9.3 Japan Contact Center Outsourcing Market Size by Application (2015-2020)
  • 9.4 Japan Contact Center Outsourcing Market Size by Country (2015-2020)
    • 9.4.1 Mexico
    • 9.4.2 Brazil

10 Southeast Asia

  • 10.1 Southeast Asia Contact Center Outsourcing Market Size (2015-2026)
  • 10.2 Southeast Asia Contact Center Outsourcing Market Size by Type (2015-2020)
  • 10.3 Southeast Asia Contact Center Outsourcing Market Size by Application (2015-2020)
  • 10.4 Southeast Asia Contact Center Outsourcing Market Size by Country (2015-2020)
    • 10.4.1 Turkey
    • 10.4.2 Saudi Arabia
    • 10.4.3 UAE
    • 10.4.4 Rest of Middle East & Africa

11 Key Players Profiles

  • 11.1 IBM
    • 11.1.1 IBM Company Details
    • 11.1.2 IBM Business Overview
    • 11.1.3 IBM Contact Center Outsourcing Introduction
    • 11.1.4 IBM Revenue in Contact Center Outsourcing Business (2015-2020))
    • 11.1.5 IBM Recent Development
  • 11.2 HP
    • 11.2.1 HP Company Details
    • 11.2.2 HP Business Overview
    • 11.2.3 HP Contact Center Outsourcing Introduction
    • 11.2.4 HP Revenue in Contact Center Outsourcing Business (2015-2020)
    • 11.2.5 HP Recent Development
  • 11.3 Sitel
    • 11.3.1 Sitel Company Details
    • 11.3.2 Sitel Business Overview
    • 11.3.3 Sitel Contact Center Outsourcing Introduction
    • 11.3.4 Sitel Revenue in Contact Center Outsourcing Business (2015-2020)
    • 11.3.5 Sitel Recent Development
  • 11.4 Teleperformance
    • 11.4.1 Teleperformance Company Details
    • 11.4.2 Teleperformance Business Overview
    • 11.4.3 Teleperformance Contact Center Outsourcing Introduction
    • 11.4.4 Teleperformance Revenue in Contact Center Outsourcing Business (2015-2020)
    • 11.4.5 Teleperformance Recent Development
  • 11.5 Xerox Corporation
    • 11.5.1 Xerox Corporation Company Details
    • 11.5.2 Xerox Corporation Business Overview
    • 11.5.3 Xerox Corporation Contact Center Outsourcing Introduction
    • 11.5.4 Xerox Corporation Revenue in Contact Center Outsourcing Business (2015-2020)
    • 11.5.5 Xerox Corporation Recent Development
  • 11.6 CGS Inc
    • 11.6.1 CGS Inc Company Details
    • 11.6.2 CGS Inc Business Overview
    • 11.6.3 CGS Inc Contact Center Outsourcing Introduction
    • 11.6.4 CGS Inc Revenue in Contact Center Outsourcing Business (2015-2020)
    • 11.6.5 CGS Inc Recent Development
  • 11.7 HGS
    • 11.7.1 HGS Company Details
    • 11.7.2 HGS Business Overview
    • 11.7.3 HGS Contact Center Outsourcing Introduction
    • 11.7.4 HGS Revenue in Contact Center Outsourcing Business (2015-2020)
    • 11.7.5 HGS Recent Development
  • 11.8 Datamark, Inc
    • 11.8.1 Datamark, Inc Company Details
    • 11.8.2 Datamark, Inc Business Overview
    • 11.8.3 Datamark, Inc Contact Center Outsourcing Introduction
    • 11.8.4 Datamark, Inc Revenue in Contact Center Outsourcing Business (2015-2020)
    • 11.8.5 Datamark, Inc Recent Development
  • 11.9 Infinit Contact
    • 11.9.1 Infinit Contact Company Details
    • 11.9.2 Infinit Contact Business Overview
    • 11.9.3 Infinit Contact Contact Center Outsourcing Introduction
    • 11.9.4 Infinit Contact Revenue in Contact Center Outsourcing Business (2015-2020)
    • 11.9.5 Infinit Contact Recent Development
  • 11.10 Five9
    • 11.10.1 Five9 Company Details
    • 11.10.2 Five9 Business Overview
    • 11.10.3 Five9 Contact Center Outsourcing Introduction
    • 11.10.4 Five9 Revenue in Contact Center Outsourcing Business (2015-2020)
    • 11.10.5 Five9 Recent Development
  • 11.11 VADS
    • 10.11.1 VADS Company Details
    • 10.11.2 VADS Business Overview
    • 10.11.3 VADS Contact Center Outsourcing Introduction
    • 10.11.4 VADS Revenue in Contact Center Outsourcing Business (2015-2020)
    • 10.11.5 VADS Recent Development
  • 11.12 Alorica
    • 10.12.1 Alorica Company Details
    • 10.12.2 Alorica Business Overview
    • 10.12.3 Alorica Contact Center Outsourcing Introduction
    • 10.12.4 Alorica Revenue in Contact Center Outsourcing Business (2015-2020)
    • 10.12.5 Alorica Recent Development
  • 11.13 Invensis
    • 10.13.1 Invensis Company Details
    • 10.13.2 Invensis Business Overview
    • 10.13.3 Invensis Contact Center Outsourcing Introduction
    • 10.13.4 Invensis Revenue in Contact Center Outsourcing Business (2015-2020)
    • 10.13.5 Invensis Recent Development
  • 11.14 Transcosmos
    • 10.14.1 Transcosmos Company Details
    • 10.14.2 Transcosmos Business Overview
    • 10.14.3 Transcosmos Contact Center Outsourcing Introduction
    • 10.14.4 Transcosmos Revenue in Contact Center Outsourcing Business (2015-2020)
    • 10.14.5 Transcosmos Recent Development

12 Analyst's Viewpoints/Conclusions

    13 Appendix

    • 13.1 Research Methodology
      • 13.1.1 Methodology/Research Approach
      • 13.1.2 Data Source
    • 13.2 Disclaimer

    Global Contact Center Outsourcing Scope and Market Size
    Contact Center Outsourcing market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Contact Center Outsourcing market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

    Market segment by Type, the product can be split into
    Email Support
    Chat Support
    Voice Over IP (VoIP)
    Website Support
    Others

    Market segment by Application, split into
    BFSI
    Retail
    Government
    IT & Telecommunication
    Defense Aerospace & Intelligence
    Manufacturing
    Others

    Based on regional and country-level analysis, the Contact Center Outsourcing market has been segmented as follows:
    North America
    United States
    Canada
    Europe
    Germany
    France
    U.K.
    Italy
    Russia
    Nordic
    Rest of Europe
    Asia-Pacific
    China
    Japan
    South Korea
    Southeast Asia
    India
    Australia
    Rest of Asia-Pacific
    Latin America
    Mexico
    Brazil
    Middle East & Africa
    Turkey
    Saudi Arabia
    UAE
    Rest of Middle East & Africa

    In the competitive analysis section of the report, leading as well as prominent players of the global Contact Center Outsourcing market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
    The key players covered in this study
    IBM
    HP
    Sitel
    Teleperformance
    Xerox Corporation
    CGS Inc
    HGS
    Datamark, Inc
    Infinit Contact
    Five9
    VADS
    Alorica
    Invensis
    Transcosmos

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