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Global Contact and Call Centre Outsourcing Market 2019 by Company, Regions, Type and Application, Forecast to 2024

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Table of Contents

    1 Contact and Call Centre Outsourcing Market Overview

    • 1.1 Product Overview and Scope of Contact and Call Centre Outsourcing
    • 1.2 Classification of Contact and Call Centre Outsourcing by Types
      • 1.2.1 Global Contact and Call Centre Outsourcing Revenue Comparison by Types (2019-2024)
      • 1.2.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Types in 2018
      • 1.2.3 On-Premise Type
      • 1.2.4 Cloud-based Type
    • 1.3 Global Contact and Call Centre Outsourcing Market by Application
      • 1.3.1 Global Contact and Call Centre Outsourcing Market Size and Market Share Comparison by Applications (2014-2024)
      • 1.3.2 BFSI
      • 1.3.3 Retail
      • 1.3.4 Government and Public Sector
      • 1.3.5 IT & Telecommunication
      • 1.3.6 Healthcare and Life Sciences
      • 1.3.7 Manufacturing
      • 1.3.8 Others
    • 1.4 Global Contact and Call Centre Outsourcing Market by Regions
      • 1.4.1 Global Contact and Call Centre Outsourcing Market Size (Million USD) Comparison by Regions (2014-2024)
      • 1.4.1 North America (USA, Canada and Mexico) Contact and Call Centre Outsourcing Status and Prospect (2014-2024)
      • 1.4.2 Europe (Germany, France, UK, Russia and Italy) Contact and Call Centre Outsourcing Status and Prospect (2014-2024)
      • 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Contact and Call Centre Outsourcing Status and Prospect (2014-2024)
      • 1.4.4 South America (Brazil, Argentina, Colombia) Contact and Call Centre Outsourcing Status and Prospect (2014-2024)
      • 1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Contact and Call Centre Outsourcing Status and Prospect (2014-2024)
    • 1.5 Global Market Size of Contact and Call Centre Outsourcing (2014-2024)

    2 Manufacturers Profiles

    • 2.1 Teleperformance
      • 2.1.1 Business Overview
      • 2.1.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.1.2.1 Product A
        • 2.1.2.2 Product B
      • 2.1.3 Teleperformance Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.2 Synnex
      • 2.2.1 Business Overview
      • 2.2.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.2.2.1 Product A
        • 2.2.2.2 Product B
      • 2.2.3 Synnex Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.3 Alorica
      • 2.3.1 Business Overview
      • 2.3.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.3.2.1 Product A
        • 2.3.2.2 Product B
      • 2.3.3 Alorica Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.4 Atento
      • 2.4.1 Business Overview
      • 2.4.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.4.2.1 Product A
        • 2.4.2.2 Product B
      • 2.4.3 Atento Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.5 Acticall Sitel Group
      • 2.5.1 Business Overview
      • 2.5.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.5.2.1 Product A
        • 2.5.2.2 Product B
      • 2.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.6 Arvato
      • 2.6.1 Business Overview
      • 2.6.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.6.2.1 Product A
        • 2.6.2.2 Product B
      • 2.6.3 Arvato Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.7 Sykes
      • 2.7.1 Business Overview
      • 2.7.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.7.2.1 Product A
        • 2.7.2.2 Product B
      • 2.7.3 Sykes Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.8 TTEC
      • 2.8.1 Business Overview
      • 2.8.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.8.2.1 Product A
        • 2.8.2.2 Product B
      • 2.8.3 TTEC Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.9 SERCO GROUP
      • 2.9.1 Business Overview
      • 2.9.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.9.2.1 Product A
        • 2.9.2.2 Product B
      • 2.9.3 SERCO GROUP Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.10 Xerox Corporation
      • 2.10.1 Business Overview
      • 2.10.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.10.2.1 Product A
        • 2.10.2.2 Product B
      • 2.10.3 Xerox Corporation Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.11 CGS Inc
      • 2.11.1 Business Overview
      • 2.11.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.11.2.1 Product A
        • 2.11.2.2 Product B
      • 2.11.3 CGS Inc Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.12 Webhelp
      • 2.12.1 Business Overview
      • 2.12.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.12.2.1 Product A
        • 2.12.2.2 Product B
      • 2.12.3 Webhelp Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.13 StarTek
      • 2.13.1 Business Overview
      • 2.13.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.13.2.1 Product A
        • 2.13.2.2 Product B
      • 2.13.3 StarTek Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.14 Grupo Konecta
      • 2.14.1 Business Overview
      • 2.14.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.14.2.1 Product A
        • 2.14.2.2 Product B
      • 2.14.3 Grupo Konecta Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.15 Carlyle Group (Comdata)
      • 2.15.1 Business Overview
      • 2.15.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.15.2.1 Product A
        • 2.15.2.2 Product B
      • 2.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.16 Capita
      • 2.16.1 Business Overview
      • 2.16.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.16.2.1 Product A
        • 2.16.2.2 Product B
      • 2.16.3 Capita Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.17 Hinduja Global Solutions (HGS)
      • 2.17.1 Business Overview
      • 2.17.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.17.2.1 Product A
        • 2.17.2.2 Product B
      • 2.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.18 Transcosmos
      • 2.18.1 Business Overview
      • 2.18.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.18.2.1 Product A
        • 2.18.2.2 Product B
      • 2.18.3 Transcosmos Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.19 Five9
      • 2.19.1 Business Overview
      • 2.19.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.19.2.1 Product A
        • 2.19.2.2 Product B
      • 2.19.3 Five9 Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.20 Transcom
      • 2.20.1 Business Overview
      • 2.20.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.20.2.1 Product A
        • 2.20.2.2 Product B
      • 2.20.3 Transcom Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.21 HKT Teleservices
      • 2.21.1 Business Overview
      • 2.2.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.21.2.1 Product A
        • 2.21.2.2 Product B
      • 2.21.3 HKT Teleservices Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.22 Telekom Malaysia (VADS)
      • 2.22.1 Business Overview
      • 2.22.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.22.2.1 Product A
        • 2.22.2.2 Product B
      • 2.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
    • 2.23 Invensis Technologies
      • 2.23.1 Business Overview
      • 2.23.2 Contact and Call Centre Outsourcing Type and Applications
        • 2.23.2.1 Product A
        • 2.23.2.2 Product B
      • 2.23.3 Invensis Technologies Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)

    3 Global Contact and Call Centre Outsourcing Market Competition, by Players

    • 3.1 Global Contact and Call Centre Outsourcing Revenue and Share by Players (2014-2019)
    • 3.2 Market Concentration Rate
      • 3.2.1 Top 5 Contact and Call Centre Outsourcing Players Market Share
      • 3.2.2 Top 10 Contact and Call Centre Outsourcing Players Market Share
    • 3.3 Market Competition Trend

    4 Global Contact and Call Centre Outsourcing Market Size by Regions

    • 4.1 Global Contact and Call Centre Outsourcing Revenue and Market Share by Regions
    • 4.2 North America Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 4.3 Europe Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 4.4 Asia-Pacific Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 4.5 South America Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 4.6 Middle East and Africa Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

    5 North America Contact and Call Centre Outsourcing Revenue by Countries

    • 5.1 North America Contact and Call Centre Outsourcing Revenue by Countries (2014-2019)
    • 5.2 USA Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 5.3 Canada Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 5.4 Mexico Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

    6 Europe Contact and Call Centre Outsourcing Revenue by Countries

    • 6.1 Europe Contact and Call Centre Outsourcing Revenue by Countries (2014-2019)
    • 6.2 Germany Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 6.3 UK Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 6.4 France Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 6.5 Russia Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 6.6 Italy Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

    7 Asia-Pacific Contact and Call Centre Outsourcing Revenue by Countries

    • 7.1 Asia-Pacific Contact and Call Centre Outsourcing Revenue by Countries (2014-2019)
    • 7.2 China Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 7.3 Japan Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 7.4 Korea Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 7.5 India Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 7.6 Southeast Asia Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

    8 South America Contact and Call Centre Outsourcing Revenue by Countries

    • 8.1 South America Contact and Call Centre Outsourcing Revenue by Countries (2014-2019)
    • 8.2 Brazil Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 8.3 Argentina Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 8.4 Colombia Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

    9 Middle East and Africa Revenue Contact and Call Centre Outsourcing by Countries

    • 9.1 Middle East and Africa Contact and Call Centre Outsourcing Revenue by Countries (2014-2019)
    • 9.2 Saudi Arabia Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 9.3 UAE Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 9.4 Egypt Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 9.5 Nigeria Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
    • 9.6 South Africa Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

    10 Global Contact and Call Centre Outsourcing Market Segment by Type

    • 10.1 Global Contact and Call Centre Outsourcing Revenue and Market Share by Type (2014-2019)
    • 10.2 Global Contact and Call Centre Outsourcing Market Forecast by Type (2019-2024)
    • 10.3 On-Premise Type Revenue Growth Rate (2014-2024)
    • 10.4 Cloud-based Type Revenue Growth Rate (2014-2024)

    11 Global Contact and Call Centre Outsourcing Market Segment by Application

    • 11.1 Global Contact and Call Centre Outsourcing Revenue Market Share by Application (2014-2019)
    • 11.2 Contact and Call Centre Outsourcing Market Forecast by Application (2019-2024)
    • 11.3 BFSI Revenue Growth (2014-2019)
    • 11.4 Retail Revenue Growth (2014-2019)
    • 11.5 Government and Public Sector Revenue Growth (2014-2019)
    • 11.6 IT & Telecommunication Revenue Growth (2014-2019)
    • 11.7 Healthcare and Life Sciences Revenue Growth (2014-2019)
    • 11.8 Manufacturing Revenue Growth (2014-2019)
    • 11.9 Others Revenue Growth (2014-2019)

    12 Global Contact and Call Centre Outsourcing Market Size Forecast (2019-2024)

    • 12.1 Global Contact and Call Centre Outsourcing Market Size Forecast (2019-2024)
    • 12.2 Global Contact and Call Centre Outsourcing Market Forecast by Regions (2019-2024)
    • 12.3 North America Contact and Call Centre Outsourcing Revenue Market Forecast (2019-2024)
    • 12.4 Europe Contact and Call Centre Outsourcing Revenue Market Forecast (2019-2024)
    • 12.5 Asia-Pacific Contact and Call Centre Outsourcing Revenue Market Forecast (2019-2024)
    • 12.6 South America Contact and Call Centre Outsourcing Revenue Market Forecast (2019-2024)
    • 12.7 Middle East and Africa Contact and Call Centre Outsourcing Revenue Market Forecast (2019-2024)

    13 Research Findings and Conclusion

      14 Appendix

      • 14.1 Methodology

      Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.

      Scope of the Report:
      The global Contact and Call Centre Outsourcing market is valued at xx million USD in 2018 and is expected to reach xx million USD by the end of 2024, growing at a CAGR of xx% between 2019 and 2024.
      The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
      North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Contact and Call Centre Outsourcing.
      Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
      This report studies the Contact and Call Centre Outsourcing market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Contact and Call Centre Outsourcing market by product type and applications/end industries.

      Market Segment by Companies, this report covers
      Teleperformance
      Synnex
      Alorica
      Atento
      Acticall Sitel Group
      Arvato
      Sykes
      TTEC
      SERCO GROUP
      Xerox Corporation
      CGS Inc
      Webhelp
      StarTek
      Grupo Konecta
      Carlyle Group (Comdata)
      Capita
      Hinduja Global Solutions (HGS)
      Transcosmos
      Five9
      Transcom
      HKT Teleservices
      Telekom Malaysia (VADS)
      Invensis Technologies

      Market Segment by Regions, regional analysis covers
      North America (United States, Canada and Mexico)
      Europe (Germany, France, UK, Russia and Italy)
      Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
      South America (Brazil, Argentina, Colombia)
      Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

      Market Segment by Type, covers
      On-Premise Type
      Cloud-based Type

      Market Segment by Applications, can be divided into
      BFSI
      Retail
      Government and Public Sector
      IT & Telecommunication
      Healthcare and Life Sciences
      Manufacturing
      Others

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