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Dynamics in Post-pandemic Global Cloud IT Service Management (ITSM) Industry: Supply and Demand, Markets and Prices 2021-2027

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Table of Contents

    1 Product Introduction and Overview

    • 1.1 Product Definition
    • 1.2 Product Specification
    • 1.3 Global Market Overview
      • 1.3.1 Global Cloud IT Service Management (ITSM) Market Status and Forecast (2016-2027)
      • 1.3.2 Global Cloud IT Service Management (ITSM) Sales Value CAGR by Region
    • 1.4 Market Drivers, Inhibitors
      • 1.4.1 Market Drivers
      • 1.4.2 Market Inhibitors
      • 1.4.3 COVID-19 Impact Analysis

    2 Global Cloud IT Service Management (ITSM) Supply by Company

    • 2.1 Global Cloud IT Service Management (ITSM) Sales Value by Company
    • 2.2 Cloud IT Service Management (ITSM) Sales Area of Main Manufacturers
    • 2.3 Trend of Concentration Rate

    3 Global and Regional Cloud IT Service Management (ITSM) Market Status by Category

    • 3.1 Cloud IT Service Management (ITSM) Category Introduction
      • 3.1.1 Service Portfolio Management
      • 3.1.2 Configuration & Change Management
      • 3.1.3 Operations & Performance Management
    • 3.2 Global Cloud IT Service Management (ITSM) Market by Category
    • 3.3 North America: by Category
    • 3.4 Europe: by Category
    • 3.5 Asia Pacific: by Category
    • 3.6 Central & South America: by Category
    • 3.7 Middle East & Africa: by Category

    4 Global and Regional Cloud IT Service Management (ITSM) Market Status by End User/Segment

    • 4.1 Cloud IT Service Management (ITSM) Segment by End User/Segment
      • 4.1.1 BFSI
      • 4.1.2 IT & Telecommunication
      • 4.1.3 Retail & Consumer Goods
    • 4.2 Global Cloud IT Service Management (ITSM) Market by End User/Segment
    • 4.3 North America: by End User/Segment
    • 4.4 Europe: by End User/Segment
    • 4.5 Asia Pacific: by End User/Segment
    • 4.6 Central & South America: by End User/Segment
    • 4.7 Middle East & Africa: by End User/Segment

    5 Global Cloud IT Service Management (ITSM) Market Status by Region

    • 5.1 Global Cloud IT Service Management (ITSM) Market by Region
    • 5.2 North America Cloud IT Service Management (ITSM) Market Status
    • 5.3 Europe Cloud IT Service Management (ITSM) Market Status
    • 5.4 Asia Pacific Cloud IT Service Management (ITSM) Market Status
    • 5.5 Central & South America Cloud IT Service Management (ITSM) Market Status
    • 5.6 Middle East & Africa Cloud IT Service Management (ITSM) Market Status

    6 North America Cloud IT Service Management (ITSM) Market Status

    • 6.1 North America Cloud IT Service Management (ITSM) Market by Country
    • 6.2 United States
    • 6.3 Canada
    • 6.4 Mexico

    7 Europe Cloud IT Service Management (ITSM) Market Status

    • 7.1 Europe Cloud IT Service Management (ITSM) Market by Country
    • 7.2 Germany
    • 7.3 France
    • 7.4 UK
    • 7.5 Italy
    • 7.6 Russia
    • 7.7 Spain

    8 Asia Pacific Cloud IT Service Management (ITSM) Market Status

    • 8.1 Asia Pacific Cloud IT Service Management (ITSM) Market by Country
    • 8.2 China
    • 8.3 Japan
    • 8.4 Korea
    • 8.5 Southeast Asia
    • 8.6 India
    • 8.7 Australasia

    9 Central & South America Cloud IT Service Management (ITSM) Market Status

    • 9.1 Central & South America Cloud IT Service Management (ITSM) Market by Country
    • 9.2 Brazil
    • 9.3 Argentina
    • 9.4 Colombia

    10 Middle East & Africa Cloud IT Service Management (ITSM) Market Status

    • 10.1 Middle East & Africa Cloud IT Service Management (ITSM) Market by Country
    • 10.2 Iran
    • 10.3 Israel
    • 10.4 Turkey
    • 10.5 South Africa
    • 10.8 Saudi Arabia

    11 Major Downstream Customers Analysis

    • 11.1 Customer One Analysis
    • 11.2 Customer Two Analysis
    • 11.3 Customer Three Analysis
    • 11.4 Customer Four Analysis

    12 Global Cloud IT Service Management (ITSM) Market Forecast by Category and by End User/Segment

    • 12.1 Global Cloud IT Service Management (ITSM) Sales Value Forecast (2022-2027)
    • 12.2 Global Cloud IT Service Management (ITSM) Forecast by Category
    • 12.3 Global Cloud IT Service Management (ITSM) Forecast by End User/Segment

    13 Global Cloud IT Service Management (ITSM) Market Forecast by Region/Country

    • 13.1 Global Cloud IT Service Management (ITSM) Market Forecast by Region (2022-2027)
    • 13.2 North America Market Forecast
    • 13.3 Europe Market Forecast
    • 13.4 Asia Pacific Market Forecast
    • 13.5 Central & South America Market Forecast
    • 13.6 Middle East & Africa Market Forecast

    14 Key Participants Company Information

    • 14.1 SysAid
      • 14.1.1 Company Information
      • 14.1.2 Cloud IT Service Management (ITSM) Product Introduction
      • 14.1.3 SysAid Cloud IT Service Management (ITSM) Sales Value, Gross Margin and Global Share (2019-2021)
      • 14.1.4 SWOT Analysis
    • 14.2 ServiceNow
      • 14.2.1 Company Information
      • 14.2.2 Cloud IT Service Management (ITSM) Product Introduction
      • 14.2.3 ServiceNow Cloud IT Service Management (ITSM) Sales Value, Gross Margin and Global Share (2019-2021)
      • 14.2.4 SWOT Analysis
    • 14.3 Microsoft
      • 14.3.1 Company Information
      • 14.3.2 Cloud IT Service Management (ITSM) Product Introduction
      • 14.3.3 Microsoft Cloud IT Service Management (ITSM) Sales Value, Gross Margin and Global Share (2019-2021)
      • 14.3.4 SWOT Analysis
    • 14.4 Micro Focus
      • 14.4.1 Company Information
      • 14.4.2 Cloud IT Service Management (ITSM) Product Introduction
      • 14.4.3 Micro Focus Cloud IT Service Management (ITSM) Sales Value, Gross Margin and Global Share (2019-2021)
      • 14.4.4 SWOT Analysis
    • 14.5 ManageEngine
      • 14.5.1 Company Information
      • 14.5.2 Cloud IT Service Management (ITSM) Product Introduction
      • 14.5.3 ManageEngine Cloud IT Service Management (ITSM) Sales Value, Gross Margin and Global Share (2019-2021)
      • 14.5.4 SWOT Analysis
    • 14.6 LogMein
      • 14.6.1 Company Information
      • 14.6.2 Cloud IT Service Management (ITSM) Product Introduction
      • 14.6.3 LogMein Cloud IT Service Management (ITSM) Sales Value, Gross Margin and Global Share (2019-2021)
      • 14.6.4 SWOT Analysis
    • 14.7 Ivanti
      • 14.7.1 Company Information
      • 14.7.2 Cloud IT Service Management (ITSM) Product Introduction
      • 14.7.3 Ivanti Cloud IT Service Management (ITSM) Sales Value, Gross Margin and Global Share (2019-2021)
      • 14.7.4 SWOT Analysis
    • 14.8 IBM
      • 14.8.1 Company Information
      • 14.8.2 Cloud IT Service Management (ITSM) Product Introduction
      • 14.8.3 IBM Cloud IT Service Management (ITSM) Sales Value, Gross Margin and Global Share (2019-2021)
      • 14.8.4 SWOT Analysis
    • 14.9 HPE
      • 14.9.1 Company Information
      • 14.9.2 Cloud IT Service Management (ITSM) Product Introduction
      • 14.9.3 HPE Cloud IT Service Management (ITSM) Sales Value, Gross Margin and Global Share (2019-2021)
      • 14.9.4 SWOT Analysis
    • 14.10 Hornbill
      • 14.10.1 Company Information
      • 14.10.2 Cloud IT Service Management (ITSM) Product Introduction
      • 14.10.3 Hornbill Cloud IT Service Management (ITSM) Sales Value, Gross Margin and Global Share (2019-2021)
      • 14.10.4 SWOT Analysis
    • 14.11 Freshworks
    • 14.12 Efecte
    • 14.13 EasyVista
    • 14.14 Citrix Systems
    • 14.15 Cherwell Software
    • 14.16 CA Technologies
    • 14.17 BMC Software
    • 14.18 Axios Systems
    • 14.19 Atlassian
    • 14.20 Alemba

    15 Conclusion

      16 Methodology

      Covid-19 has impacted the supply and demand status for many industries along the supply chain. In this report a comprehensive analysis of current global Cloud IT Service Management (ITSM) market in terms of demand and supply environment is provided, as well as price trend currently and in the next few years. Global leading players are profiled with their revenue, market share, profit margin, major product portfolio and SWOT analysis. This report also includes global and regional market size and forecast, major product development trend and typical downstream segment scenario, under the context of market drivers and inhibitors analysis. According to this survey, the global Cloud IT Service Management (ITSM) market is estimated to have reached $ xx million in 2020, and projected to grow at a CAGR of xx% to $ xx million in 2027.

      Segmented by Category
      Service Portfolio Management
      Configuration & Change Management
      Operations & Performance Management

      Segmented by End User/Segment
      BFSI
      IT & Telecommunication
      Retail & Consumer Goods

      Segmented by Country
      North America
      United States
      Canada
      Mexico
      Europe
      Germany
      France
      UK
      Italy
      Russia
      Spain
      Asia Pacific
      China
      Japan
      Korea
      Southeast Asia
      India
      Australasia
      Central & South America
      Brazil
      Argentina
      Colombia
      Middle East & Africa
      Iran
      Israel
      Turkey
      South Africa
      Saudi Arabia

      Key manufacturers included in this survey
      SysAid
      ServiceNow
      Microsoft
      Micro Focus
      ManageEngine
      LogMein
      Ivanti
      IBM
      HPE
      Hornbill
      Freshworks
      Efecte
      EasyVista
      Citrix Systems
      Cherwell Software
      CA Technologies
      BMC Software
      Axios Systems
      Atlassian
      Alemba
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