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Global and United States Cloud Contact Center Software Market Report & Forecast 2022-2028

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Table of Contents

    1 Study Coverage

    • 1.1 Cloud Contact Center Software Revenue in Cloud Contact Center Software Business (2017-2022) & (US$ Million) Introduction
    • 1.2 Global Cloud Contact Center Software Outlook 2017 VS 2022 VS 2028
      • 1.2.1 Global Cloud Contact Center Software Market Size for the Year 2017-2028
      • 1.2.2 Global Cloud Contact Center Software Market Size for the Year 2017-2028
    • 1.3 Cloud Contact Center Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
      • 1.3.1 The Market Share of United States Cloud Contact Center Software in Global, 2017 VS 2022 VS 2028
      • 1.3.2 The Growth Rate of Cloud Contact Center Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
    • 1.4 Cloud Contact Center Software Market Dynamics
      • 1.4.1 Cloud Contact Center Software Industry Trends
      • 1.4.2 Cloud Contact Center Software Market Drivers
      • 1.4.3 Cloud Contact Center Software Market Challenges
      • 1.4.4 Cloud Contact Center Software Market Restraints
    • 1.5 Study Objectives
    • 1.6 Years Considered

    2 Cloud Contact Center Software by Type

    • 2.1 Cloud Contact Center Software Market Segment by Type
      • 2.1.1 Public Cloud
      • 2.1.2 Private Cloud
      • 2.1.3 Hybrid Cloud
    • 2.2 Global Cloud Contact Center Software Market Size by Type (2017, 2022 & 2028)
    • 2.3 Global Cloud Contact Center Software Market Size by Type (2017-2028)
    • 2.4 United States Cloud Contact Center Software Market Size by Type (2017, 2022 & 2028)
    • 2.5 United States Cloud Contact Center Software Market Size by Type (2017-2028)

    3 Cloud Contact Center Software by Application

    • 3.1 Cloud Contact Center Software Market Segment by Application
      • 3.1.1 BFSI
      • 3.1.2 Consumer Goods and Retail
      • 3.1.3 Government and Public Sector
      • 3.1.4 Healthcare and Life Sciences
      • 3.1.5 Manufacturing
      • 3.1.6 Media and Entertainment
      • 3.1.7 Telecommunication and Information Technology Enabled Services (ITES)
      • 3.1.8 Others
    • 3.2 Global Cloud Contact Center Software Market Size by Application (2017, 2022 & 2028)
    • 3.3 Global Cloud Contact Center Software Market Size by Application (2017-2028)
    • 3.4 United States Cloud Contact Center Software Market Size by Application (2017, 2022 & 2028)
    • 3.5 United States Cloud Contact Center Software Market Size by Application (2017-2028)

    4 Global Cloud Contact Center Software Competitor Landscape by Company

    • 4.1 Global Cloud Contact Center Software Market Size by Company
      • 4.1.1 Top Global Cloud Contact Center Software Companies Ranked by Revenue (2021)
      • 4.1.2 Global Cloud Contact Center Software Revenue by Player (2017-2022)
    • 4.2 Global Cloud Contact Center Software Concentration Ratio (CR)
      • 4.2.1 Cloud Contact Center Software Market Concentration Ratio (CR) (2017-2022)
      • 4.2.2 Global Top 5 and Top 10 Largest Companies of Cloud Contact Center Software in 2021
      • 4.2.3 Global Cloud Contact Center Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    • 4.3 Global Cloud Contact Center Software Headquarters, Revenue in Cloud Contact Center Software Business (2017-2022) & (US$ Million) Type
      • 4.3.1 Global Cloud Contact Center Software Headquarters and Area Served
      • 4.3.2 Global Cloud Contact Center Software Companies Revenue in Cloud Contact Center Software Business (2017-2022) & (US$ Million) Type
      • 4.3.3 Date of International Companies Enter into Cloud Contact Center Software Market
    • 4.4 Companies Mergers & Acquisitions, Expansion Plans
    • 4.5 United States Cloud Contact Center Software Market Size by Company
      • 4.5.1 Top Cloud Contact Center Software Players in United States, Ranked by Revenue (2021)
      • 4.5.2 United States Cloud Contact Center Software Revenue by Players (2020, 2021 & 2022)

    5 Global Cloud Contact Center Software Market Size by Region

    • 5.1 Global Cloud Contact Center Software Market Size by Region: 2017 VS 2022 VS 2028
    • 5.2 Global Cloud Contact Center Software Market Size by Region (2017-2028)
      • 5.2.1 Global Cloud Contact Center Software Market Size by Region: 2017-2022
      • 5.2.2 Global Cloud Contact Center Software Market Size by Region (2023-2028)

    6 Segment in Region Level & Country Level

    • 6.1 North America
      • 6.1.1 North America Cloud Contact Center Software Market Size YoY Growth 2017-2028
      • 6.1.2 North America Cloud Contact Center Software Market Facts & Figures by Country (2017, 2022 & 2028)
      • 6.1.3 United States
      • 6.1.4 Canada
    • 6.2 Asia-Pacific
      • 6.2.1 Asia-Pacific Cloud Contact Center Software Market Size YoY Growth 2017-2028
      • 6.2.2 Asia-Pacific Cloud Contact Center Software Market Facts & Figures by Region (2017, 2022 & 2028)
      • 6.2.3 China
      • 6.2.4 Japan
      • 6.2.5 South Korea
      • 6.2.6 India
      • 6.2.7 Australia
      • 6.2.8 China Taiwan
      • 6.2.9 Indonesia
      • 6.2.10 Thailand
      • 6.2.11 Malaysia
    • 6.3 Europe
      • 6.3.1 Europe Cloud Contact Center Software Market Size YoY Growth 2017-2028
      • 6.3.2 Europe Cloud Contact Center Software Market Facts & Figures by Country (2017, 2022 & 2028)
      • 6.3.3 Germany
      • 6.3.4 France
      • 6.3.5 U.K.
      • 6.3.6 Italy
      • 6.3.7 Russia
    • 6.4 Latin America
      • 6.4.1 Latin America Cloud Contact Center Software Market Size YoY Growth 2017-2028
      • 6.4.2 Latin America Cloud Contact Center Software Market Facts & Figures by Country (2017, 2022 & 2028)
      • 6.4.3 Mexico
      • 6.4.4 Brazil
      • 6.4.5 Argentina
    • 6.5 Middle East and Africa
      • 6.5.1 Middle East and Africa Cloud Contact Center Software Market Size YoY Growth 2017-2028
      • 6.5.2 Middle East and Africa Cloud Contact Center Software Market Facts & Figures by Country (2017, 2022 & 2028)
      • 6.5.3 Turkey
      • 6.5.4 Saudi Arabia
      • 6.5.5 UAE

    7 Company Profiles

    • 7.1 8x8, Inc.
      • 7.1.1 8x8, Inc. Company Details
      • 7.1.2 8x8, Inc. Business Overview
      • 7.1.3 8x8, Inc. Cloud Contact Center Software Introduction
      • 7.1.4 8x8, Inc. Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.1.5 8x8, Inc. Recent Development
    • 7.2 Five9
      • 7.2.1 Five9 Company Details
      • 7.2.2 Five9 Business Overview
      • 7.2.3 Five9 Cloud Contact Center Software Introduction
      • 7.2.4 Five9 Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.2.5 Five9 Recent Development
    • 7.3 Cisco
      • 7.3.1 Cisco Company Details
      • 7.3.2 Cisco Business Overview
      • 7.3.3 Cisco Cloud Contact Center Software Introduction
      • 7.3.4 Cisco Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.3.5 Cisco Recent Development
    • 7.4 Genesys
      • 7.4.1 Genesys Company Details
      • 7.4.2 Genesys Business Overview
      • 7.4.3 Genesys Cloud Contact Center Software Introduction
      • 7.4.4 Genesys Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.4.5 Genesys Recent Development
    • 7.5 Oracle
      • 7.5.1 Oracle Company Details
      • 7.5.2 Oracle Business Overview
      • 7.5.3 Oracle Cloud Contact Center Software Introduction
      • 7.5.4 Oracle Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.5.5 Oracle Recent Development
    • 7.6 Newvoicemedia
      • 7.6.1 Newvoicemedia Company Details
      • 7.6.2 Newvoicemedia Business Overview
      • 7.6.3 Newvoicemedia Cloud Contact Center Software Introduction
      • 7.6.4 Newvoicemedia Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.6.5 Newvoicemedia Recent Development
    • 7.7 Connect First
      • 7.7.1 Connect First Company Details
      • 7.7.2 Connect First Business Overview
      • 7.7.3 Connect First Cloud Contact Center Software Introduction
      • 7.7.4 Connect First Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.7.5 Connect First Recent Development
    • 7.8 Aspect Software
      • 7.8.1 Aspect Software Company Details
      • 7.8.2 Aspect Software Business Overview
      • 7.8.3 Aspect Software Cloud Contact Center Software Introduction
      • 7.8.4 Aspect Software Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.8.5 Aspect Software Recent Development
    • 7.9 Nice Ltd.
      • 7.9.1 Nice Ltd. Company Details
      • 7.9.2 Nice Ltd. Business Overview
      • 7.9.3 Nice Ltd. Cloud Contact Center Software Introduction
      • 7.9.4 Nice Ltd. Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.9.5 Nice Ltd. Recent Development
    • 7.10 3clogic
      • 7.10.1 3clogic Company Details
      • 7.10.2 3clogic Business Overview
      • 7.10.3 3clogic Cloud Contact Center Software Introduction
      • 7.10.4 3clogic Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.10.5 3clogic Recent Development
    • 7.11 Bt Group
      • 7.11.1 Bt Group Company Details
      • 7.11.2 Bt Group Business Overview
      • 7.11.3 Bt Group Cloud Contact Center Software Introduction
      • 7.11.4 Bt Group Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.11.5 Bt Group Recent Development
    • 7.12 West Corporation
      • 7.12.1 West Corporation Company Details
      • 7.12.2 West Corporation Business Overview
      • 7.12.3 West Corporation Cloud Contact Center Software Introduction
      • 7.12.4 West Corporation Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.12.5 West Corporation Recent Development
    • 7.13 Liveops
      • 7.13.1 Liveops Company Details
      • 7.13.2 Liveops Business Overview
      • 7.13.3 Liveops Cloud Contact Center Software Introduction
      • 7.13.4 Liveops Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.13.5 Liveops Recent Development
    • 7.14 Mitel Networks Corporation
      • 7.14.1 Mitel Networks Corporation Company Details
      • 7.14.2 Mitel Networks Corporation Business Overview
      • 7.14.3 Mitel Networks Corporation Cloud Contact Center Software Introduction
      • 7.14.4 Mitel Networks Corporation Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.14.5 Mitel Networks Corporation Recent Development
    • 7.15 Ozonetel Systems Pvt. Ltd
      • 7.15.1 Ozonetel Systems Pvt. Ltd Company Details
      • 7.15.2 Ozonetel Systems Pvt. Ltd Business Overview
      • 7.15.3 Ozonetel Systems Pvt. Ltd Cloud Contact Center Software Introduction
      • 7.15.4 Ozonetel Systems Pvt. Ltd Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.15.5 Ozonetel Systems Pvt. Ltd Recent Development
    • 7.16 Evolve IP, LLC.
      • 7.16.1 Evolve IP, LLC. Company Details
      • 7.16.2 Evolve IP, LLC. Business Overview
      • 7.16.3 Evolve IP, LLC. Cloud Contact Center Software Introduction
      • 7.16.4 Evolve IP, LLC. Revenue in Cloud Contact Center Software Business (2017-2022)
      • 7.16.5 Evolve IP, LLC. Recent Development

    8 Research Findings and Conclusion

      9 Appendix

      • 9.1 Research Methodology
        • 9.1.1 Methodology/Research Approach
        • 9.1.2 Data Source
      • 9.2 Author Details

      Summary:

      Market Analysis and Insights: Global and United States Cloud Contact Center Software Market
      This report focuses on global and United States Cloud Contact Center Software market, also covers the segmentation data of other regions in regional level and county level.
      Due to the COVID-19 pandemic, the global Cloud Contact Center Software market size is estimated to be worth US$ million in 2022 and is forecast to a readjusted size of US$ million by 2028 with a CAGR of % during the forecast period 2022-2028. Fully considering the economic change by this health crisis, by Type, Public Cloud accounting for % of the Cloud Contact Center Software global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR from 2022 to 2028. While by Application, BFSI was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
      In United States the Cloud Contact Center Software market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.
      Global Cloud Contact Center Software Scope and Market Size
      Cloud Contact Center Software market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Cloud Contact Center Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
      For United States market, this report focuses on the Cloud Contact Center Software market size by players, by Type and by Application, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
      Segment by Type, the Cloud Contact Center Software market is segmented into
      Public Cloud
      Private Cloud
      Hybrid Cloud
      Segment by Application, the Cloud Contact Center Software market is segmented into
      BFSI
      Consumer Goods and Retail
      Government and Public Sector
      Healthcare and Life Sciences
      Manufacturing
      Media and Entertainment
      Telecommunication and Information Technology Enabled Services (ITES)
      Others
      Regional and Country-level Analysis
      North America
      United States
      Canada
      Europe
      Germany
      France
      U.K.
      Italy
      Russia
      Asia-Pacific
      China
      Japan
      South Korea
      India
      Australia
      China Taiwan
      Indonesia
      Thailand
      Malaysia
      Latin America
      Mexico
      Brazil
      Argentina
      Middle East & Africa
      Turkey
      Saudi Arabia
      UAE
      Competitive Landscape and Cloud Contact Center Software Market Share Analysis
      Cloud Contact Center Software market competitive landscape provides details and data information by players. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2017-2022. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by players for the period 2017-2022. Details included are company description, major business, company total revenue and the sales, revenue generated in Cloud Contact Center Software business, the date to enter into the Cloud Contact Center Software market, Revenue in Cloud Contact Center Software Business (2017-2022) & (US$ Million) introduction, recent developments, etc.
      The major vendors covered:
      8x8, Inc.
      Five9
      Cisco
      Genesys
      Oracle
      Newvoicemedia
      Connect First
      Aspect Software
      Nice Ltd.
      3clogic
      Bt Group
      West Corporation
      Liveops
      Mitel Networks Corporation
      Ozonetel Systems Pvt. Ltd
      Evolve IP, LLC.
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