Report Detail

Service & Software Global Call Centre Workforce Management Software Market 2019 by Manufacturers, Countries, Type and Application, Forecast to 2024

  • RnM2776800
  • |
  • 17 January, 2019
  • |
  • Global
  • |
  • 116 Pages
  • |
  • GIR (Global Info Research)
  • |
  • Service & Software

Contact center workforce software is used by companies to manage their call center employees' schedules, activities, and performance.

Scope of the Report:
The global Call Centre Workforce Management Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Call Centre Workforce Management Software.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
This report studies the Call Centre Workforce Management Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Call Centre Workforce Management Software market by product type and applications/end industries.

Market Segment by Companies, this report covers
Aspect
Genesys
Avaya
Calabrio
NICE
Five9
8x8
Monet Software
Injixo
Dixa
Mattersight
Verint
PlayVox
Nectar Desk

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
On-Premises
Cloud Based

Market Segment by Applications, can be divided into
Large Enterprised
SMEs


Table of Contents

    1 Call Centre Workforce Management Software Market Overview

    • 1.1 Product Overview and Scope of Call Centre Workforce Management Software
    • 1.2 Classification of Call Centre Workforce Management Software by Types
      • 1.2.1 Global Call Centre Workforce Management Software Revenue Comparison by Types (2017-2023)
      • 1.2.2 Global Call Centre Workforce Management Software Revenue Market Share by Types in 2017
      • 1.2.3 On-Premises
      • 1.2.4 Cloud Based
    • 1.3 Global Call Centre Workforce Management Software Market by Application
      • 1.3.1 Global Call Centre Workforce Management Software Market Size and Market Share Comparison by Applications (2013-2023)
      • 1.3.2 Large Enterprised
      • 1.3.3 SMEs
    • 1.4 Global Call Centre Workforce Management Software Market by Regions
      • 1.4.1 Global Call Centre Workforce Management Software Market Size (Million USD) Comparison by Regions (2013-2023)
      • 1.4.1 North America (USA, Canada and Mexico) Call Centre Workforce Management Software Status and Prospect (2013-2023)
      • 1.4.2 Europe (Germany, France, UK, Russia and Italy) Call Centre Workforce Management Software Status and Prospect (2013-2023)
      • 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Call Centre Workforce Management Software Status and Prospect (2013-2023)
      • 1.4.4 South America (Brazil, Argentina, Colombia) Call Centre Workforce Management Software Status and Prospect (2013-2023)
      • 1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Call Centre Workforce Management Software Status and Prospect (2013-2023)
    • 1.5 Global Market Size of Call Centre Workforce Management Software (2013-2023)

    2 Manufacturers Profiles

    • 2.1 Aspect
      • 2.1.1 Business Overview
      • 2.1.2 Call Centre Workforce Management Software Type and Applications
        • 2.1.2.1 Product A
        • 2.1.2.2 Product B
      • 2.1.3 Aspect Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.2 Genesys
      • 2.2.1 Business Overview
      • 2.2.2 Call Centre Workforce Management Software Type and Applications
        • 2.2.2.1 Product A
        • 2.2.2.2 Product B
      • 2.2.3 Genesys Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.3 Avaya
      • 2.3.1 Business Overview
      • 2.3.2 Call Centre Workforce Management Software Type and Applications
        • 2.3.2.1 Product A
        • 2.3.2.2 Product B
      • 2.3.3 Avaya Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.4 Calabrio
      • 2.4.1 Business Overview
      • 2.4.2 Call Centre Workforce Management Software Type and Applications
        • 2.4.2.1 Product A
        • 2.4.2.2 Product B
      • 2.4.3 Calabrio Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.5 NICE
      • 2.5.1 Business Overview
      • 2.5.2 Call Centre Workforce Management Software Type and Applications
        • 2.5.2.1 Product A
        • 2.5.2.2 Product B
      • 2.5.3 NICE Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.6 Five9
      • 2.6.1 Business Overview
      • 2.6.2 Call Centre Workforce Management Software Type and Applications
        • 2.6.2.1 Product A
        • 2.6.2.2 Product B
      • 2.6.3 Five9 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.7 8x8
      • 2.7.1 Business Overview
      • 2.7.2 Call Centre Workforce Management Software Type and Applications
        • 2.7.2.1 Product A
        • 2.7.2.2 Product B
      • 2.7.3 8x8 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.8 Monet Software
      • 2.8.1 Business Overview
      • 2.8.2 Call Centre Workforce Management Software Type and Applications
        • 2.8.2.1 Product A
        • 2.8.2.2 Product B
      • 2.8.3 Monet Software Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.9 Injixo
      • 2.9.1 Business Overview
      • 2.9.2 Call Centre Workforce Management Software Type and Applications
        • 2.9.2.1 Product A
        • 2.9.2.2 Product B
      • 2.9.3 Injixo Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.10 Dixa
      • 2.10.1 Business Overview
      • 2.10.2 Call Centre Workforce Management Software Type and Applications
        • 2.10.2.1 Product A
        • 2.10.2.2 Product B
      • 2.10.3 Dixa Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.11 Mattersight
      • 2.11.1 Business Overview
      • 2.11.2 Call Centre Workforce Management Software Type and Applications
        • 2.11.2.1 Product A
        • 2.11.2.2 Product B
      • 2.11.3 Mattersight Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.12 Verint
      • 2.12.1 Business Overview
      • 2.12.2 Call Centre Workforce Management Software Type and Applications
        • 2.12.2.1 Product A
        • 2.12.2.2 Product B
      • 2.12.3 Verint Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.13 PlayVox
      • 2.13.1 Business Overview
      • 2.13.2 Call Centre Workforce Management Software Type and Applications
        • 2.13.2.1 Product A
        • 2.13.2.2 Product B
      • 2.13.3 PlayVox Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
    • 2.14 Nectar Desk
      • 2.14.1 Business Overview
      • 2.14.2 Call Centre Workforce Management Software Type and Applications
        • 2.14.2.1 Product A
        • 2.14.2.2 Product B
      • 2.14.3 Nectar Desk Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)

    3 Global Call Centre Workforce Management Software Market Competition, by Players

    • 3.1 Global Call Centre Workforce Management Software Revenue and Share by Players (2013-2018)
    • 3.2 Market Concentration Rate
      • 3.2.1 Top 5 Call Centre Workforce Management Software Players Market Share
      • 3.2.2 Top 10 Call Centre Workforce Management Software Players Market Share
    • 3.3 Market Competition Trend

    4 Global Call Centre Workforce Management Software Market Size by Regions

    • 4.1 Global Call Centre Workforce Management Software Revenue and Market Share by Regions
    • 4.2 North America Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 4.3 Europe Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 4.4 Asia-Pacific Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 4.5 South America Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 4.6 Middle East and Africa Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)

    5 North America Call Centre Workforce Management Software Revenue by Countries

    • 5.1 North America Call Centre Workforce Management Software Revenue by Countries (2013-2018)
    • 5.2 USA Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 5.3 Canada Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 5.4 Mexico Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)

    6 Europe Call Centre Workforce Management Software Revenue by Countries

    • 6.1 Europe Call Centre Workforce Management Software Revenue by Countries (2013-2018)
    • 6.2 Germany Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 6.3 UK Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 6.4 France Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 6.5 Russia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 6.6 Italy Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)

    7 Asia-Pacific Call Centre Workforce Management Software Revenue by Countries

    • 7.1 Asia-Pacific Call Centre Workforce Management Software Revenue by Countries (2013-2018)
    • 7.2 China Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 7.3 Japan Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 7.4 Korea Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 7.5 India Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 7.6 Southeast Asia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)

    8 South America Call Centre Workforce Management Software Revenue by Countries

    • 8.1 South America Call Centre Workforce Management Software Revenue by Countries (2013-2018)
    • 8.2 Brazil Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 8.3 Argentina Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 8.4 Colombia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)

    9 Middle East and Africa Revenue Call Centre Workforce Management Software by Countries

    • 9.1 Middle East and Africa Call Centre Workforce Management Software Revenue by Countries (2013-2018)
    • 9.2 Saudi Arabia Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 9.3 UAE Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 9.4 Egypt Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 9.5 Nigeria Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)
    • 9.6 South Africa Call Centre Workforce Management Software Revenue and Growth Rate (2013-2018)

    10 Global Call Centre Workforce Management Software Market Segment by Type

    • 10.1 Global Call Centre Workforce Management Software Revenue and Market Share by Type (2013-2018)
    • 10.2 Global Call Centre Workforce Management Software Market Forecast by Type (2018-2023)
    • 10.3 On-Premises Revenue Growth Rate (2013-2023)
    • 10.4 Cloud Based Revenue Growth Rate (2013-2023)

    11 Global Call Centre Workforce Management Software Market Segment by Application

    • 11.1 Global Call Centre Workforce Management Software Revenue Market Share by Application (2013-2018)
    • 11.2 Call Centre Workforce Management Software Market Forecast by Application (2018-2023)
    • 11.3 Large Enterprised Revenue Growth (2013-2018)
    • 11.4 SMEs Revenue Growth (2013-2018)

    12 Global Call Centre Workforce Management Software Market Size Forecast (2018-2023)

    • 12.1 Global Call Centre Workforce Management Software Market Size Forecast (2018-2023)
    • 12.2 Global Call Centre Workforce Management Software Market Forecast by Regions (2018-2023)
    • 12.3 North America Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
    • 12.4 Europe Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
    • 12.5 Asia-Pacific Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
    • 12.6 South America Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)
    • 12.7 Middle East and Africa Call Centre Workforce Management Software Revenue Market Forecast (2018-2023)

    13 Research Findings and Conclusion

      14 Appendix

      • 14.1 Methodology

      Summary:
      Get latest Market Research Reports on Call Centre Workforce Management Software . Industry analysis & Market Report on Call Centre Workforce Management Software is a syndicated market report, published as Global Call Centre Workforce Management Software Market 2019 by Manufacturers, Countries, Type and Application, Forecast to 2024. It is complete Research Study and Industry Analysis of Call Centre Workforce Management Software market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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