Global Call Centre Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)

Table of Content

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Regulatory Scenario by Region/Country
• 1.4 Market Investment Scenario Strategic
• 1.5 Market Analysis by Type
  • 1.5.1 Global Call Centre Market Share by Type (2020-2026)
  • 1.5.2 Out-sourced call Centres
  • 1.5.3 In-house call centres
• 1.6 Market by Application
  • 1.6.1 Global Call Centre Market Share by Application (2020-2026)
  • 1.6.2 Mass market centre
  • 1.6.3 B2B centre
  • 1.6.4 Universal centre
• 1.7 Call Centre Industry Development Trends under COVID-19 Outbreak
  • 1.7.1 Global COVID-19 Status Overview
  • 1.7.2 Influence of COVID-19 Outbreak on Call Centre Industry Development

2. Global Market Growth Trends

• 2.1 Industry Trends
  • 2.1.1 SWOT Analysis
  • 2.1.2 Porter’s Five Forces Analysis
• 2.2 Potential Market and Growth Potential Analysis
• 2.3 Industry News and Policies by Regions
  • 2.3.1 Industry News
  • 2.3.2 Industry Policies
• 2.4 Industry Trends Under COVID-19

3 Value Chain of Call Centre Market

• 3.1 Value Chain Status
• 3.2 Call Centre Manufacturing Cost Structure Analysis
  • 3.2.1 Production Process Analysis
  • 3.2.2 Manufacturing Cost Structure of Call Centre
  • 3.2.3 Labor Cost of Call Centre
    • 3.2.3.1 Labor Cost of Call Centre Under COVID-19
• 3.3 Sales and Marketing Model Analysis
• 3.4 Downstream Major Customer Analysis (by Region)
• 3.5 Value Chain Status Under COVID-19

4 Players Profiles

• 4.1 HCL BPO Services NI
  • 4.1.1 HCL BPO Services NI Basic Information
  • 4.1.2 Call Centre Product Profiles, Application and Specification
  • 4.1.3 HCL BPO Services NI Call Centre Market Performance (2015-2020)
  • 4.1.4 HCL BPO Services NI Business Overview
• 4.2 Plusoft Informatica
  • 4.2.1 Plusoft Informatica Basic Information
  • 4.2.2 Call Centre Product Profiles, Application and Specification
  • 4.2.3 Plusoft Informatica Call Centre Market Performance (2015-2020)
  • 4.2.4 Plusoft Informatica Business Overview
• 4.3 Convergys Corp
  • 4.3.1 Convergys Corp Basic Information
  • 4.3.2 Call Centre Product Profiles, Application and Specification
  • 4.3.3 Convergys Corp Call Centre Market Performance (2015-2020)
  • 4.3.4 Convergys Corp Business Overview
• 4.4 Capita Customer Management
  • 4.4.1 Capita Customer Management Basic Information
  • 4.4.2 Call Centre Product Profiles, Application and Specification
  • 4.4.3 Capita Customer Management Call Centre Market Performance (2015-2020)
  • 4.4.4 Capita Customer Management Business Overview
• 4.5 Tata Consultancy Services
  • 4.5.1 Tata Consultancy Services Basic Information
  • 4.5.2 Call Centre Product Profiles, Application and Specification
  • 4.5.3 Tata Consultancy Services Call Centre Market Performance (2015-2020)
  • 4.5.4 Tata Consultancy Services Business Overview
• 4.6 Genpact
  • 4.6.1 Genpact Basic Information
  • 4.6.2 Call Centre Product Profiles, Application and Specification
  • 4.6.3 Genpact Call Centre Market Performance (2015-2020)
  • 4.6.4 Genpact Business Overview
• 4.7 Enter Call Center
  • 4.7.1 Enter Call Center Basic Information
  • 4.7.2 Call Centre Product Profiles, Application and Specification
  • 4.7.3 Enter Call Center Call Centre Market Performance (2015-2020)
  • 4.7.4 Enter Call Center Business Overview
• 4.8 ATOS
  • 4.8.1 ATOS Basic Information
  • 4.8.2 Call Centre Product Profiles, Application and Specification
  • 4.8.3 ATOS Call Centre Market Performance (2015-2020)
  • 4.8.4 ATOS Business Overview
• 4.9 West Corporation
  • 4.9.1 West Corporation Basic Information
  • 4.9.2 Call Centre Product Profiles, Application and Specification
  • 4.9.3 West Corporation Call Centre Market Performance (2015-2020)
  • 4.9.4 West Corporation Business Overview
• 4.10 EXL Service Holdings
  • 4.10.1 EXL Service Holdings Basic Information
  • 4.10.2 Call Centre Product Profiles, Application and Specification
  • 4.10.3 EXL Service Holdings Call Centre Market Performance (2015-2020)
  • 4.10.4 EXL Service Holdings Business Overview
• 4.11 Sykes Enterprises
  • 4.11.1 Sykes Enterprises Basic Information
  • 4.11.2 Call Centre Product Profiles, Application and Specification
  • 4.11.3 Sykes Enterprises Call Centre Market Performance (2015-2020)
  • 4.11.4 Sykes Enterprises Business Overview
• 4.12 BT Communications (Ireland)
  • 4.12.1 BT Communications (Ireland) Basic Information
  • 4.12.2 Call Centre Product Profiles, Application and Specification
  • 4.12.3 BT Communications (Ireland) Call Centre Market Performance (2015-2020)
  • 4.12.4 BT Communications (Ireland) Business Overview
• 4.13 Sitel
  • 4.13.1 Sitel Basic Information
  • 4.13.2 Call Centre Product Profiles, Application and Specification
  • 4.13.3 Sitel Call Centre Market Performance (2015-2020)
  • 4.13.4 Sitel Business Overview
• 4.14 IBM Global Process Services
  • 4.14.1 IBM Global Process Services Basic Information
  • 4.14.2 Call Centre Product Profiles, Application and Specification
  • 4.14.3 IBM Global Process Services Call Centre Market Performance (2015-2020)
  • 4.14.4 IBM Global Process Services Business Overview
• 4.15 IBEX Global
  • 4.15.1 IBEX Global Basic Information
  • 4.15.2 Call Centre Product Profiles, Application and Specification
  • 4.15.3 IBEX Global Call Centre Market Performance (2015-2020)
  • 4.15.4 IBEX Global Business Overview
• 4.16 Teleperformance
  • 4.16.1 Teleperformance Basic Information
  • 4.16.2 Call Centre Product Profiles, Application and Specification
  • 4.16.3 Teleperformance Call Centre Market Performance (2015-2020)
  • 4.16.4 Teleperformance Business Overview

5 Global Call Centre Market Analysis by Regions

• 5.1 Global Call Centre Sales, Revenue and Market Share by Regions
  • 5.1.1 Global Call Centre Sales by Regions (2015-2020)
  • 5.1.2 Global Call Centre Revenue by Regions (2015-2020)
• 5.2 North America Call Centre Sales and Growth Rate (2015-2020)
• 5.3 Europe Call Centre Sales and Growth Rate (2015-2020)
• 5.4 Asia-Pacific Call Centre Sales and Growth Rate (2015-2020)
• 5.5 Middle East and Africa Call Centre Sales and Growth Rate (2015-2020)
• 5.6 South America Call Centre Sales and Growth Rate (2015-2020)

6 North America Call Centre Market Analysis by Countries

• 6.1 North America Call Centre Sales, Revenue and Market Share by Countries
  • 6.1.1 North America Call Centre Sales by Countries (2015-2020)
  • 6.1.2 North America Call Centre Revenue by Countries (2015-2020)
  • 6.1.3 North America Call Centre Market Under COVID-19
• 6.2 United States Call Centre Sales and Growth Rate (2015-2020)
  • 6.2.1 United States Call Centre Market Under COVID-19
• 6.3 Canada Call Centre Sales and Growth Rate (2015-2020)
• 6.4 Mexico Call Centre Sales and Growth Rate (2015-2020)

7 Europe Call Centre Market Analysis by Countries

• 7.1 Europe Call Centre Sales, Revenue and Market Share by Countries
  • 7.1.1 Europe Call Centre Sales by Countries (2015-2020)
  • 7.1.2 Europe Call Centre Revenue by Countries (2015-2020)
  • 7.1.3 Europe Call Centre Market Under COVID-19
• 7.2 Germany Call Centre Sales and Growth Rate (2015-2020)
  • 7.2.1 Germany Call Centre Market Under COVID-19
• 7.3 UK Call Centre Sales and Growth Rate (2015-2020)
  • 7.3.1 UK Call Centre Market Under COVID-19
• 7.4 France Call Centre Sales and Growth Rate (2015-2020)
  • 7.4.1 France Call Centre Market Under COVID-19
• 7.5 Italy Call Centre Sales and Growth Rate (2015-2020)
  • 7.5.1 Italy Call Centre Market Under COVID-19
• 7.6 Spain Call Centre Sales and Growth Rate (2015-2020)
  • 7.6.1 Spain Call Centre Market Under COVID-19
• 7.7 Russia Call Centre Sales and Growth Rate (2015-2020)
  • 7.7.1 Russia Call Centre Market Under COVID-19

8 Asia-Pacific Call Centre Market Analysis by Countries

• 8.1 Asia-Pacific Call Centre Sales, Revenue and Market Share by Countries
  • 8.1.1 Asia-Pacific Call Centre Sales by Countries (2015-2020)
  • 8.1.2 Asia-Pacific Call Centre Revenue by Countries (2015-2020)
  • 8.1.3 Asia-Pacific Call Centre Market Under COVID-19
• 8.2 China Call Centre Sales and Growth Rate (2015-2020)
  • 8.2.1 China Call Centre Market Under COVID-19
• 8.3 Japan Call Centre Sales and Growth Rate (2015-2020)
  • 8.3.1 Japan Call Centre Market Under COVID-19
• 8.4 South Korea Call Centre Sales and Growth Rate (2015-2020)
  • 8.4.1 South Korea Call Centre Market Under COVID-19
• 8.5 Australia Call Centre Sales and Growth Rate (2015-2020)
• 8.6 India Call Centre Sales and Growth Rate (2015-2020)
  • 8.6.1 India Call Centre Market Under COVID-19
• 8.7 Southeast Asia Call Centre Sales and Growth Rate (2015-2020)
  • 8.7.1 Southeast Asia Call Centre Market Under COVID-19

9 Middle East and Africa Call Centre Market Analysis by Countries

• 9.1 Middle East and Africa Call Centre Sales, Revenue and Market Share by Countries
  • 9.1.1 Middle East and Africa Call Centre Sales by Countries (2015-2020)
  • 9.1.2 Middle East and Africa Call Centre Revenue by Countries (2015-2020)
  • 9.1.3 Middle East and Africa Call Centre Market Under COVID-19
• 9.2 Saudi Arabia Call Centre Sales and Growth Rate (2015-2020)
• 9.3 UAE Call Centre Sales and Growth Rate (2015-2020)
• 9.4 Egypt Call Centre Sales and Growth Rate (2015-2020)
• 9.5 Nigeria Call Centre Sales and Growth Rate (2015-2020)
• 9.6 South Africa Call Centre Sales and Growth Rate (2015-2020)

10 South America Call Centre Market Analysis by Countries

• 10.1 South America Call Centre Sales, Revenue and Market Share by Countries
  • 10.1.1 South America Call Centre Sales by Countries (2015-2020)
  • 10.1.2 South America Call Centre Revenue by Countries (2015-2020)
  • 10.1.3 South America Call Centre Market Under COVID-19
• 10.2 Brazil Call Centre Sales and Growth Rate (2015-2020)
  • 10.2.1 Brazil Call Centre Market Under COVID-19
• 10.3 Argentina Call Centre Sales and Growth Rate (2015-2020)
• 10.4 Columbia Call Centre Sales and Growth Rate (2015-2020)
• 10.5 Chile Call Centre Sales and Growth Rate (2015-2020)

11 Global Call Centre Market Segment by Types

• 11.1 Global Call Centre Sales, Revenue and Market Share by Types (2015-2020)
  • 11.1.1 Global Call Centre Sales and Market Share by Types (2015-2020)
  • 11.1.2 Global Call Centre Revenue and Market Share by Types (2015-2020)
• 11.2 Out-sourced call Centres Sales and Price (2015-2020)
• 11.3 In-house call centres Sales and Price (2015-2020)

12 Global Call Centre Market Segment by Applications

• 12.1 Global Call Centre Sales, Revenue and Market Share by Applications (2015-2020)
  • 12.1.1 Global Call Centre Sales and Market Share by Applications (2015-2020)
  • 12.1.2 Global Call Centre Revenue and Market Share by Applications (2015-2020)
• 12.2 Mass market centre Sales, Revenue and Growth Rate (2015-2020)
• 12.3 B2B centre Sales, Revenue and Growth Rate (2015-2020)
• 12.4 Universal centre Sales, Revenue and Growth Rate (2015-2020)

13 Call Centre Market Forecast by Regions (2020-2026)

• 13.1 Global Call Centre Sales, Revenue and Growth Rate (2020-2026)
• 13.2 Call Centre Market Forecast by Regions (2020-2026)
  • 13.2.1 North America Call Centre Market Forecast (2020-2026)
  • 13.2.2 Europe Call Centre Market Forecast (2020-2026)
  • 13.2.3 Asia-Pacific Call Centre Market Forecast (2020-2026)
  • 13.2.4 Middle East and Africa Call Centre Market Forecast (2020-2026)
  • 13.2.5 South America Call Centre Market Forecast (2020-2026)
• 13.3 Call Centre Market Forecast by Types (2020-2026)
• 13.4 Call Centre Market Forecast by Applications (2020-2026)
• 13.5 Call Centre Market Forecast Under COVID-19

14 Appendix

• 14.1 Methodology
• 14.2 Research Data Source

List of Tables and Figures

Table Global Call Centre Market Size Growth Rate by Type (2020-2026)

Figure Global Call Centre Market Share by Type in 2019 & 2026

Figure Out-sourced call Centres Features

Figure In-house call centres Features

Table Global Call Centre Market Size Growth by Application (2020-2026)

Figure Global Call Centre Market Share by Application in 2019 & 2026

Figure Mass market centre Description

Figure B2B centre Description

Figure Universal centre Description

Figure Global COVID-19 Status Overview

Table Influence of COVID-19 Outbreak on Call Centre Industry Development

Table SWOT Analysis

Figure Porter's Five Forces Analysis

Figure Global Call Centre Market Size and Growth Rate 2015-2026

Table Industry News

Table Industry Policies

Figure Value Chain Status of Call Centre

Figure Production Process of Call Centre

Figure Manufacturing Cost Structure of Call Centre

Figure Major Company Analysis (by Business Distribution Base, by Product Type)

Table Downstream Major Customer Analysis (by Region)

Table HCL BPO Services NI Profile

Table HCL BPO Services NI Production, Value, Price, Gross Margin 2015-2020

Table Plusoft Informatica Profile

Table Plusoft Informatica Production, Value, Price, Gross Margin 2015-2020

Table Convergys Corp Profile

Table Convergys Corp Production, Value, Price, Gross Margin 2015-2020

Table Capita Customer Management Profile

Table Capita Customer Management Production, Value, Price, Gross Margin 2015-2020

Table Tata Consultancy Services Profile

Table Tata Consultancy Services Production, Value, Price, Gross Margin 2015-2020

Table Genpact Profile

Table Genpact Production, Value, Price, Gross Margin 2015-2020

Table Enter Call Center Profile

Table Enter Call Center Production, Value, Price, Gross Margin 2015-2020

Table ATOS Profile

Table ATOS Production, Value, Price, Gross Margin 2015-2020

Table West Corporation Profile

Table West Corporation Production, Value, Price, Gross Margin 2015-2020

Table EXL Service Holdings Profile

Table EXL Service Holdings Production, Value, Price, Gross Margin 2015-2020

Table Sykes Enterprises Profile

Table Sykes Enterprises Production, Value, Price, Gross Margin 2015-2020

Table BT Communications (Ireland) Profile

Table BT Communications (Ireland) Production, Value, Price, Gross Margin 2015-2020

Table Sitel Profile

Table Sitel Production, Value, Price, Gross Margin 2015-2020

Table IBM Global Process Services Profile

Table IBM Global Process Services Production, Value, Price, Gross Margin 2015-2020

Table IBEX Global Profile

Table IBEX Global Production, Value, Price, Gross Margin 2015-2020

Table Teleperformance Profile

Table Teleperformance Production, Value, Price, Gross Margin 2015-2020

Figure Global Call Centre Sales and Growth Rate (2015-2020)

Figure Global Call Centre Revenue ($) and Growth (2015-2020)

Table Global Call Centre Sales by Regions (2015-2020)

Table Global Call Centre Sales Market Share by Regions (2015-2020)

Table Global Call Centre Revenue ($) by Regions (2015-2020)

Table Global Call Centre Revenue Market Share by Regions (2015-2020)

Table Global Call Centre Revenue Market Share by Regions in 2015

Table Global Call Centre Revenue Market Share by Regions in 2019

Figure North America Call Centre Sales and Growth Rate (2015-2020)

Figure Europe Call Centre Sales and Growth Rate (2015-2020)

Figure Asia-Pacific Call Centre Sales and Growth Rate (2015-2020)

Figure Middle East and Africa Call Centre Sales and Growth Rate (2015-2020)

Figure South America Call Centre Sales and Growth Rate (2015-2020)

Figure North America Call Centre Revenue ($) and Growth (2015-2020)

Table North America Call Centre Sales by Countries (2015-2020)

Table North America Call Centre Sales Market Share by Countries (2015-2020)

Figure North America Call Centre Sales Market Share by Countries in 2015

Figure North America Call Centre Sales Market Share by Countries in 2019

Table North America Call Centre Revenue ($) by Countries (2015-2020)

Table North America Call Centre Revenue Market Share by Countries (2015-2020)

Figure North America Call Centre Revenue Market Share by Countries in 2015

Figure North America Call Centre Revenue Market Share by Countries in 2019

Figure United States Call Centre Sales and Growth Rate (2015-2020)

Figure Canada Call Centre Sales and Growth Rate (2015-2020)

Figure Mexico Call Centre Sales and Growth (2015-2020)

Figure Europe Call Centre Revenue ($) Growth (2015-2020)

Table Europe Call Centre Sales by Countries (2015-2020)

Table Europe Call Centre Sales Market Share by Countries (2015-2020)

Figure Europe Call Centre Sales Market Share by Countries in 2015

Figure Europe Call Centre Sales Market Share by Countries in 2019

Table Europe Call Centre Revenue ($) by Countries (2015-2020)

Table Europe Call Centre Revenue Market Share by Countries (2015-2020)

Figure Europe Call Centre Revenue Market Share by Countries in 2015

Figure Europe Call Centre Revenue Market Share by Countries in 2019

Figure Germany Call Centre Sales and Growth Rate (2015-2020)

Figure UK Call Centre Sales and Growth Rate (2015-2020)

Figure France Call Centre Sales and Growth Rate (2015-2020)

Figure Italy Call Centre Sales and Growth Rate (2015-2020)

Figure Spain Call Centre Sales and Growth Rate (2015-2020)

Figure Russia Call Centre Sales and Growth Rate (2015-2020)

Figure Asia-Pacific Call Centre Revenue ($) and Growth (2015-2020)

Table Asia-Pacific Call Centre Sales by Countries (2015-2020)

Table Asia-Pacific Call Centre Sales Market Share by Countries (2015-2020)

Figure Asia-Pacific Call Centre Sales Market Share by Countries in 2015

Figure Asia-Pacific Call Centre Sales Market Share by Countries in 2019

Table Asia-Pacific Call Centre Revenue ($) by Countries (2015-2020)

Table Asia-Pacific Call Centre Revenue Market Share by Countries (2015-2020)

Figure Asia-Pacific Call Centre Revenue Market Share by Countries in 2015

Figure Asia-Pacific Call Centre Revenue Market Share by Countries in 2019

Figure China Call Centre Sales and Growth Rate (2015-2020)

Figure Japan Call Centre Sales and Growth Rate (2015-2020)

Figure South Korea Call Centre Sales and Growth Rate (2015-2020)

Figure Australia Call Centre Sales and Growth Rate (2015-2020)

Figure India Call Centre Sales and Growth Rate (2015-2020)

Figure Southeast Asia Call Centre Sales and Growth Rate (2015-2020)

Figure Middle East and Africa Call Centre Revenue ($) and Growth (2015-2020)

Table Middle East and Africa Call Centre Sales by Countries (2015-2020)

Table Middle East and Africa Call Centre Sales Market Share by Countries (2015-2020)

Table Middle East and Africa Call Centre Revenue ($) by Countries (2015-2020)

Table Middle East and Africa Call Centre Revenue Market Share by Countries (2015-2020)

Figure Middle East and Africa Call Centre Revenue Market Share by Countries in 2015

Figure Middle East and Africa Call Centre Revenue Market Share by Countries in 2019

Figure Saudi Arabia Call Centre Sales and Growth Rate (2015-2020)

Figure UAE Call Centre Sales and Growth Rate (2015-2020)

Figure Egypt Call Centre Sales and Growth Rate (2015-2020)

Figure Nigeria Call Centre Sales and Growth Rate (2015-2020)

Figure South Africa Call Centre Sales and Growth Rate (2015-2020)

Figure South America Call Centre Revenue ($) and Growth (2015-2020)

Table South America Call Centre Sales by Countries (2015-2020)

Table South America Call Centre Sales Market Share by Countries (2015-2020)

Table South America Call Centre Revenue ($) by Countries (2015-2020)

Table South America Call Centre Revenue Market Share by Countries (2015-2020)

Figure South America Call Centre Revenue Market Share by Countries in 2015

Figure South America Call Centre Revenue Market Share by Countries in 2019

Figure Brazil Call Centre Sales and Growth Rate (2015-2020)

Figure Argentina Call Centre Sales and Growth Rate (2015-2020)

Figure Columbia Call Centre Sales and Growth Rate (2015-2020)

Figure Chile Call Centre Sales and Growth Rate (2015-2020)

Table Global Call Centre Sales by Types (2015-2020)

Table Global Call Centre Sales Share by Types (2015-2020)

Table Global Call Centre Revenue ($) by Types (2015-2020)

Table Global Call Centre Revenue Share by Types (2015-2020)

Figure Global Out-sourced call Centres Sales and Growth Rate (2015-2020)

Figure Global Out-sourced call Centres Price (2015-2020)

Figure Global In-house call centres Sales and Growth Rate (2015-2020)

Figure Global In-house call centres Price (2015-2020)

Table Global Call Centre Sales by Applications (2015-2020)

Table Global Call Centre Sales Share by Applications (2015-2020)

Figure Global Mass market centre Sales and Growth Rate (2015-2020)

Figure Global Mass market centre Revenue and Growth Rate (2015-2020)

Figure Global B2B centre Sales and Growth Rate (2015-2020)

Figure Global B2B centre Revenue and Growth Rate (2015-2020)

Figure Global Universal centre Sales and Growth Rate (2015-2020)

Figure Global Universal centre Revenue and Growth Rate (2015-2020)

Figure Global Call Centre Sales and Growth Rate (2020-2026)

Figure Global Call Centre Revenue ($) and Growth Rate (2020-2026)

Table Global Call Centre Sales Forecast by Regions (2020-2026)

Table Global Call Centre Revenue Forecast by Regions (2020-2026)

Figure North America Call Centre Sales Forecast (2020-2026)

Figure North America Call Centre Revenue Forecast (2020-2026)

Figure Europe Call Centre Sales Forecast (2020-2026)

Figure Europe Call Centre Revenue Forecast (2020-2026)

Figure Asia-Pacific Call Centre Sales Forecast (2020-2026)

Figure Asia-Pacific Call Centre Revenue Forecast (2020-2026)

Figure Middle East and Africa Call Centre Sales Forecast (2020-2026)

Figure Middle East and Africa Call Centre Revenue Forecast (2020-2026)

Figure South America Call Centre Sales Forecast (2020-2026)

Figure South America Call Centre Revenue Forecast (2020-2026)

Table Global Call Centre Sales Forecast by Types (2020-2026)

Table Global Call Centre Sales Market Share Forecast by Types (2020-2026)

Table Global Call Centre Revenue Forecast by Types (2020-2026)

Table Global Call Centre Revenue Market Share Forecast by Types (2020-2026)

Table Global Call Centre Sales Forecast by Applications (2020-2026)

Table Global Call Centre Sales Market Share Forecast by Applications (2020-2026)

Table Global Call Centre Revenue Forecast by Applications (2020-2026)

Table Global Call Centre Revenue Market Share Forecast by Applications (2020-2026)