Report Detail
Global and Japan Call Center Outsourcings Market Size, Status and Forecast 2020-2026
- RnM2679344 |
- 02 October, 2020 |
- Global |
- 156 Pages |
- QYResearch |
- Service & Software
Global Call Center Outsourcings Scope and Market Size
Call Center Outsourcings market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Call Center Outsourcings market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.
Market segment by Type, the product can be split into
Inbound Call Services
Outbound Call Services
Others
Market segment by Application, split into
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
Based on regional and country-level analysis, the Call Center Outsourcings market has been segmented as follows:
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia-Pacific
Latin America
Mexico
Brazil
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of Middle East & Africa
In the competitive analysis section of the report, leading as well as prominent players of the global Call Center Outsourcings market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
The key players covered in this study
Aditya Birla Minacs
Atento
Concentrix
Conduent
Convergys Corporation
Datacom Group
DialAmerica
Firstsource
Focus Services
Genpact
InfoCision Management Corporation
Inktel Direct
iQor
NCO Group
One World Direct
Qualfon
Sitel
Sykes Enterprises
SupportSave
Tech Mahindra
Teleperformance
Televerde
TeleTech
TELUS International
Transcom WorldWide
Ubiquity Global Services
United Nearshore Operations
WNS Global Services
Webhelp
1 Report Overview
- 1.1 Study Scope
- 1.2 Market Analysis by Type
- 1.2.1 Global Call Center Outsourcings Market Size Growth Rate by Type: 2020 VS 2026
- 1.2.2 Inbound Call Services
- 1.2.3 Outbound Call Services
- 1.2.4 Others
- 1.3 Market by Application
- 1.3.1 Global Call Center Outsourcings Market Share by Application: 2020 VS 2026
- 1.3.2 BFSI
- 1.3.3 Retail
- 1.3.4 Government
- 1.3.5 IT & Telecommunication
- 1.3.6 Defense Aerospace & Intelligence
- 1.3.7 Others
- 1.4 Study Objectives
- 1.5 Years Considered
2 Global Growth Trends
- 2.1 Global Call Center Outsourcings Market Perspective (2015-2026)
- 2.2 Global Call Center Outsourcings Growth Trends by Regions
- 2.2.1 Call Center Outsourcings Market Size by Regions: 2015 VS 2020 VS 2026
- 2.2.2 Call Center Outsourcings Historic Market Share by Regions (2015-2020)
- 2.2.3 Call Center Outsourcings Forecasted Market Size by Regions (2021-2026)
- 2.3 Industry Trends and Growth Strategy
- 2.3.1 Market Trends
- 2.3.2 Market Drivers
- 2.3.3 Market Challenges
- 2.3.4 Market Restraints
3 Competition Landscape by Key Players
- 3.1 Global Top Call Center Outsourcings Players by Market Size
- 3.1.1 Global Top Call Center Outsourcings Players by Revenue (2015-2020)
- 3.1.2 Global Call Center Outsourcings Revenue Market Share by Players (2015-2020)
- 3.2 Global Call Center Outsourcings Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
- 3.3 Players Covered: Ranking by Call Center Outsourcings Revenue
- 3.4 Global Call Center Outsourcings Market Concentration Ratio
- 3.4.1 Global Call Center Outsourcings Market Concentration Ratio (CR5 and HHI)
- 3.4.2 Global Top 10 and Top 5 Companies by Call Center Outsourcings Revenue in 2019
- 3.5 Key Players Call Center Outsourcings Area Served
- 3.6 Key Players Call Center Outsourcings Product Solution and Service
- 3.7 Date of Enter into Call Center Outsourcings Market
- 3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Outsourcings Breakdown Data by Type (2015-2026)
- 4.1 Global Call Center Outsourcings Historic Market Size by Type (2015-2020)
- 4.2 Global Call Center Outsourcings Forecasted Market Size by Type (2021-2026)
5 Call Center Outsourcings Breakdown Data by Application (2015-2026)
- 5.1 Global Call Center Outsourcings Historic Market Size by Application (2015-2020)
- 5.2 Global Call Center Outsourcings Forecasted Market Size by Application (2021-2026)
6 North America
- 6.1 North America Call Center Outsourcings Market Size (2015-2026)
- 6.2 North America Call Center Outsourcings Market Size by Type (2015-2020)
- 6.3 North America Call Center Outsourcings Market Size by Application (2015-2020)
- 6.4 North America Call Center Outsourcings Market Size by Country (2015-2020)
- 6.4.1 United States
- 6.4.2 Canada
7 Europe
- 7.1 Europe Call Center Outsourcings Market Size (2015-2026)
- 7.2 Europe Call Center Outsourcings Market Size by Type (2015-2020)
- 7.3 Europe Call Center Outsourcings Market Size by Application (2015-2020)
- 7.4 Europe Call Center Outsourcings Market Size by Country (2015-2020)
- 7.4.1 Germany
- 7.4.2 France
- 7.4.3 U.K.
- 7.4.4 Italy
- 7.4.5 Russia
- 7.4.6 Nordic
- 7.4.7 Rest of Europe
8 China
- 8.1 China Call Center Outsourcings Market Size (2015-2026)
- 8.2 China Call Center Outsourcings Market Size by Type (2015-2020)
- 8.3 China Call Center Outsourcings Market Size by Application (2015-2020)
- 8.4 China Call Center Outsourcings Market Size by Region (2015-2020)
- 8.4.1 China
- 8.4.2 Japan
- 8.4.3 South Korea
- 8.4.4 Southeast Asia
- 8.4.5 India
- 8.4.6 Australia
- 8.4.7 Rest of Asia-Pacific
9 Japan
- 9.1 Japan Call Center Outsourcings Market Size (2015-2026)
- 9.2 Japan Call Center Outsourcings Market Size by Type (2015-2020)
- 9.3 Japan Call Center Outsourcings Market Size by Application (2015-2020)
- 9.4 Japan Call Center Outsourcings Market Size by Country (2015-2020)
- 9.4.1 Mexico
- 9.4.2 Brazil
10 Southeast Asia
- 10.1 Southeast Asia Call Center Outsourcings Market Size (2015-2026)
- 10.2 Southeast Asia Call Center Outsourcings Market Size by Type (2015-2020)
- 10.3 Southeast Asia Call Center Outsourcings Market Size by Application (2015-2020)
- 10.4 Southeast Asia Call Center Outsourcings Market Size by Country (2015-2020)
- 10.4.1 Turkey
- 10.4.2 Saudi Arabia
- 10.4.3 UAE
- 10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
- 11.1 Aditya Birla Minacs
- 11.1.1 Aditya Birla Minacs Company Details
- 11.1.2 Aditya Birla Minacs Business Overview
- 11.1.3 Aditya Birla Minacs Call Center Outsourcings Introduction
- 11.1.4 Aditya Birla Minacs Revenue in Call Center Outsourcings Business (2015-2020))
- 11.1.5 Aditya Birla Minacs Recent Development
- 11.2 Atento
- 11.2.1 Atento Company Details
- 11.2.2 Atento Business Overview
- 11.2.3 Atento Call Center Outsourcings Introduction
- 11.2.4 Atento Revenue in Call Center Outsourcings Business (2015-2020)
- 11.2.5 Atento Recent Development
- 11.3 Concentrix
- 11.3.1 Concentrix Company Details
- 11.3.2 Concentrix Business Overview
- 11.3.3 Concentrix Call Center Outsourcings Introduction
- 11.3.4 Concentrix Revenue in Call Center Outsourcings Business (2015-2020)
- 11.3.5 Concentrix Recent Development
- 11.4 Conduent
- 11.4.1 Conduent Company Details
- 11.4.2 Conduent Business Overview
- 11.4.3 Conduent Call Center Outsourcings Introduction
- 11.4.4 Conduent Revenue in Call Center Outsourcings Business (2015-2020)
- 11.4.5 Conduent Recent Development
- 11.5 Convergys Corporation
- 11.5.1 Convergys Corporation Company Details
- 11.5.2 Convergys Corporation Business Overview
- 11.5.3 Convergys Corporation Call Center Outsourcings Introduction
- 11.5.4 Convergys Corporation Revenue in Call Center Outsourcings Business (2015-2020)
- 11.5.5 Convergys Corporation Recent Development
- 11.6 Datacom Group
- 11.6.1 Datacom Group Company Details
- 11.6.2 Datacom Group Business Overview
- 11.6.3 Datacom Group Call Center Outsourcings Introduction
- 11.6.4 Datacom Group Revenue in Call Center Outsourcings Business (2015-2020)
- 11.6.5 Datacom Group Recent Development
- 11.7 DialAmerica
- 11.7.1 DialAmerica Company Details
- 11.7.2 DialAmerica Business Overview
- 11.7.3 DialAmerica Call Center Outsourcings Introduction
- 11.7.4 DialAmerica Revenue in Call Center Outsourcings Business (2015-2020)
- 11.7.5 DialAmerica Recent Development
- 11.8 Firstsource
- 11.8.1 Firstsource Company Details
- 11.8.2 Firstsource Business Overview
- 11.8.3 Firstsource Call Center Outsourcings Introduction
- 11.8.4 Firstsource Revenue in Call Center Outsourcings Business (2015-2020)
- 11.8.5 Firstsource Recent Development
- 11.9 Focus Services
- 11.9.1 Focus Services Company Details
- 11.9.2 Focus Services Business Overview
- 11.9.3 Focus Services Call Center Outsourcings Introduction
- 11.9.4 Focus Services Revenue in Call Center Outsourcings Business (2015-2020)
- 11.9.5 Focus Services Recent Development
- 11.10 Genpact
- 11.10.1 Genpact Company Details
- 11.10.2 Genpact Business Overview
- 11.10.3 Genpact Call Center Outsourcings Introduction
- 11.10.4 Genpact Revenue in Call Center Outsourcings Business (2015-2020)
- 11.10.5 Genpact Recent Development
- 11.11 InfoCision Management Corporation
- 10.11.1 InfoCision Management Corporation Company Details
- 10.11.2 InfoCision Management Corporation Business Overview
- 10.11.3 InfoCision Management Corporation Call Center Outsourcings Introduction
- 10.11.4 InfoCision Management Corporation Revenue in Call Center Outsourcings Business (2015-2020)
- 10.11.5 InfoCision Management Corporation Recent Development
- 11.12 Inktel Direct
- 10.12.1 Inktel Direct Company Details
- 10.12.2 Inktel Direct Business Overview
- 10.12.3 Inktel Direct Call Center Outsourcings Introduction
- 10.12.4 Inktel Direct Revenue in Call Center Outsourcings Business (2015-2020)
- 10.12.5 Inktel Direct Recent Development
- 11.13 iQor
- 10.13.1 iQor Company Details
- 10.13.2 iQor Business Overview
- 10.13.3 iQor Call Center Outsourcings Introduction
- 10.13.4 iQor Revenue in Call Center Outsourcings Business (2015-2020)
- 10.13.5 iQor Recent Development
- 11.14 NCO Group
- 10.14.1 NCO Group Company Details
- 10.14.2 NCO Group Business Overview
- 10.14.3 NCO Group Call Center Outsourcings Introduction
- 10.14.4 NCO Group Revenue in Call Center Outsourcings Business (2015-2020)
- 10.14.5 NCO Group Recent Development
- 11.15 One World Direct
- 10.15.1 One World Direct Company Details
- 10.15.2 One World Direct Business Overview
- 10.15.3 One World Direct Call Center Outsourcings Introduction
- 10.15.4 One World Direct Revenue in Call Center Outsourcings Business (2015-2020)
- 10.15.5 One World Direct Recent Development
- 11.16 Qualfon
- 10.16.1 Qualfon Company Details
- 10.16.2 Qualfon Business Overview
- 10.16.3 Qualfon Call Center Outsourcings Introduction
- 10.16.4 Qualfon Revenue in Call Center Outsourcings Business (2015-2020)
- 10.16.5 Qualfon Recent Development
- 11.17 Sitel
- 10.17.1 Sitel Company Details
- 10.17.2 Sitel Business Overview
- 10.17.3 Sitel Call Center Outsourcings Introduction
- 10.17.4 Sitel Revenue in Call Center Outsourcings Business (2015-2020)
- 10.17.5 Sitel Recent Development
- 11.18 Sykes Enterprises
- 10.18.1 Sykes Enterprises Company Details
- 10.18.2 Sykes Enterprises Business Overview
- 10.18.3 Sykes Enterprises Call Center Outsourcings Introduction
- 10.18.4 Sykes Enterprises Revenue in Call Center Outsourcings Business (2015-2020)
- 10.18.5 Sykes Enterprises Recent Development
- 11.19 SupportSave
- 10.19.1 SupportSave Company Details
- 10.19.2 SupportSave Business Overview
- 10.19.3 SupportSave Call Center Outsourcings Introduction
- 10.19.4 SupportSave Revenue in Call Center Outsourcings Business (2015-2020)
- 10.19.5 SupportSave Recent Development
- 11.20 Tech Mahindra
- 10.20.1 Tech Mahindra Company Details
- 10.20.2 Tech Mahindra Business Overview
- 10.20.3 Tech Mahindra Call Center Outsourcings Introduction
- 10.20.4 Tech Mahindra Revenue in Call Center Outsourcings Business (2015-2020)
- 10.20.5 Tech Mahindra Recent Development
- 11.21 Teleperformance
- 10.21.1 Teleperformance Company Details
- 10.21.2 Teleperformance Business Overview
- 10.21.3 Teleperformance Call Center Outsourcings Introduction
- 10.21.4 Teleperformance Revenue in Call Center Outsourcings Business (2015-2020)
- 10.21.5 Teleperformance Recent Development
- 11.22 Televerde
- 10.22.1 Televerde Company Details
- 10.22.2 Televerde Business Overview
- 10.22.3 Televerde Call Center Outsourcings Introduction
- 10.22.4 Televerde Revenue in Call Center Outsourcings Business (2015-2020)
- 10.22.5 Televerde Recent Development
- 11.23 TeleTech
- 10.23.1 TeleTech Company Details
- 10.23.2 TeleTech Business Overview
- 10.23.3 TeleTech Call Center Outsourcings Introduction
- 10.23.4 TeleTech Revenue in Call Center Outsourcings Business (2015-2020)
- 10.23.5 TeleTech Recent Development
- 11.24 TELUS International
- 10.24.1 TELUS International Company Details
- 10.24.2 TELUS International Business Overview
- 10.24.3 TELUS International Call Center Outsourcings Introduction
- 10.24.4 TELUS International Revenue in Call Center Outsourcings Business (2015-2020)
- 10.24.5 TELUS International Recent Development
- 11.25 Transcom WorldWide
- 10.25.1 Transcom WorldWide Company Details
- 10.25.2 Transcom WorldWide Business Overview
- 10.25.3 Transcom WorldWide Call Center Outsourcings Introduction
- 10.25.4 Transcom WorldWide Revenue in Call Center Outsourcings Business (2015-2020)
- 10.25.5 Transcom WorldWide Recent Development
- 11.26 Ubiquity Global Services
- 10.26.1 Ubiquity Global Services Company Details
- 10.26.2 Ubiquity Global Services Business Overview
- 10.26.3 Ubiquity Global Services Call Center Outsourcings Introduction
- 10.26.4 Ubiquity Global Services Revenue in Call Center Outsourcings Business (2015-2020)
- 10.26.5 Ubiquity Global Services Recent Development
- 11.27 United Nearshore Operations
- 10.27.1 United Nearshore Operations Company Details
- 10.27.2 United Nearshore Operations Business Overview
- 10.27.3 United Nearshore Operations Call Center Outsourcings Introduction
- 10.27.4 United Nearshore Operations Revenue in Call Center Outsourcings Business (2015-2020)
- 10.27.5 United Nearshore Operations Recent Development
- 11.28 WNS Global Services
- 10.28.1 WNS Global Services Company Details
- 10.28.2 WNS Global Services Business Overview
- 10.28.3 WNS Global Services Call Center Outsourcings Introduction
- 10.28.4 WNS Global Services Revenue in Call Center Outsourcings Business (2015-2020)
- 10.28.5 WNS Global Services Recent Development
- 11.29 Webhelp
- 10.29.1 Webhelp Company Details
- 10.29.2 Webhelp Business Overview
- 10.29.3 Webhelp Call Center Outsourcings Introduction
- 10.29.4 Webhelp Revenue in Call Center Outsourcings Business (2015-2020)
- 10.29.5 Webhelp Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
- 13.1 Research Methodology
- 13.1.1 Methodology/Research Approach
- 13.1.2 Data Source
- 13.2 Disclaimer
Summary:
Get latest Market Research Reports on Call Center Outsourcings . Industry analysis & Market Report on Call Center Outsourcings is a syndicated market report, published as Global and Japan Call Center Outsourcings Market Size, Status and Forecast 2020-2026. It is complete Research Study and Industry Analysis of Call Center Outsourcings market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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