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Global and United States Call Center Outsourcing Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Call Center Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
    • 1.2.2 Inbound Call Services
    • 1.2.3 Outbound Call Services
    • 1.2.4 Others
  • 1.3 Market by Application
    • 1.3.1 Global Call Center Outsourcing Market Share by Application: 2020 VS 2026
    • 1.3.2 BFSI
    • 1.3.3 Retail
    • 1.3.4 Government
    • 1.3.5 IT & Telecommunication
    • 1.3.6 Defense Aerospace & Intelligence
    • 1.3.7 Manufacturing
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Call Center Outsourcing Market Perspective (2015-2026)
  • 2.2 Global Call Center Outsourcing Growth Trends by Regions
    • 2.2.1 Call Center Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Call Center Outsourcing Historic Market Share by Regions (2015-2020)
    • 2.2.3 Call Center Outsourcing Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Call Center Outsourcing Players by Market Size
    • 3.1.1 Global Top Call Center Outsourcing Players by Revenue (2015-2020)
    • 3.1.2 Global Call Center Outsourcing Revenue Market Share by Players (2015-2020)
  • 3.2 Global Call Center Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.3 Players Covered: Ranking by Call Center Outsourcing Revenue
  • 3.4 Global Call Center Outsourcing Market Concentration Ratio
    • 3.4.1 Global Call Center Outsourcing Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Call Center Outsourcing Revenue in 2019
  • 3.5 Key Players Call Center Outsourcing Area Served
  • 3.6 Key Players Call Center Outsourcing Product Solution and Service
  • 3.7 Date of Enter into Call Center Outsourcing Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Call Center Outsourcing Breakdown Data by Type (2015-2026)

  • 4.1 Global Call Center Outsourcing Historic Market Size by Type (2015-2020)
  • 4.2 Global Call Center Outsourcing Forecasted Market Size by Type (2021-2026)

5 Call Center Outsourcing Breakdown Data by Application (2015-2026)

  • 5.1 Global Call Center Outsourcing Historic Market Size by Application (2015-2020)
  • 5.2 Global Call Center Outsourcing Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Call Center Outsourcing Market Size (2015-2026)
  • 6.2 North America Call Center Outsourcing Market Size by Type (2015-2020)
  • 6.3 North America Call Center Outsourcing Market Size by Application (2015-2020)
  • 6.4 North America Call Center Outsourcing Market Size by Country (2015-2020)
    • 6.4.1 United States
    • 6.4.2 Canada

7 Europe

  • 7.1 Europe Call Center Outsourcing Market Size (2015-2026)
  • 7.2 Europe Call Center Outsourcing Market Size by Type (2015-2020)
  • 7.3 Europe Call Center Outsourcing Market Size by Application (2015-2020)
  • 7.4 Europe Call Center Outsourcing Market Size by Country (2015-2020)
    • 7.4.1 Germany
    • 7.4.2 France
    • 7.4.3 U.K.
    • 7.4.4 Italy
    • 7.4.5 Russia
    • 7.4.6 Nordic
    • 7.4.7 Rest of Europe

8 China

  • 8.1 China Call Center Outsourcing Market Size (2015-2026)
  • 8.2 China Call Center Outsourcing Market Size by Type (2015-2020)
  • 8.3 China Call Center Outsourcing Market Size by Application (2015-2020)
  • 8.4 China Call Center Outsourcing Market Size by Region (2015-2020)
    • 8.4.1 China
    • 8.4.2 Japan
    • 8.4.3 South Korea
    • 8.4.4 Southeast Asia
    • 8.4.5 India
    • 8.4.6 Australia
    • 8.4.7 Rest of Asia-Pacific

9 Japan

  • 9.1 Japan Call Center Outsourcing Market Size (2015-2026)
  • 9.2 Japan Call Center Outsourcing Market Size by Type (2015-2020)
  • 9.3 Japan Call Center Outsourcing Market Size by Application (2015-2020)
  • 9.4 Japan Call Center Outsourcing Market Size by Country (2015-2020)
    • 9.4.1 Mexico
    • 9.4.2 Brazil

10 Southeast Asia

  • 10.1 Southeast Asia Call Center Outsourcing Market Size (2015-2026)
  • 10.2 Southeast Asia Call Center Outsourcing Market Size by Type (2015-2020)
  • 10.3 Southeast Asia Call Center Outsourcing Market Size by Application (2015-2020)
  • 10.4 Southeast Asia Call Center Outsourcing Market Size by Country (2015-2020)
    • 10.4.1 Turkey
    • 10.4.2 Saudi Arabia
    • 10.4.3 UAE
    • 10.4.4 Rest of Middle East & Africa

11 Key Players Profiles

  • 11.1 Xerox Corporation
    • 11.1.1 Xerox Corporation Company Details
    • 11.1.2 Xerox Corporation Business Overview
    • 11.1.3 Xerox Corporation Call Center Outsourcing Introduction
    • 11.1.4 Xerox Corporation Revenue in Call Center Outsourcing Business (2015-2020))
    • 11.1.5 Xerox Corporation Recent Development
  • 11.2 IBM Global Services
    • 11.2.1 IBM Global Services Company Details
    • 11.2.2 IBM Global Services Business Overview
    • 11.2.3 IBM Global Services Call Center Outsourcing Introduction
    • 11.2.4 IBM Global Services Revenue in Call Center Outsourcing Business (2015-2020)
    • 11.2.5 IBM Global Services Recent Development
  • 11.3 CGS
    • 11.3.1 CGS Company Details
    • 11.3.2 CGS Business Overview
    • 11.3.3 CGS Call Center Outsourcing Introduction
    • 11.3.4 CGS Revenue in Call Center Outsourcing Business (2015-2020)
    • 11.3.5 CGS Recent Development
  • 11.4 Datamark, Inc.
    • 11.4.1 Datamark, Inc. Company Details
    • 11.4.2 Datamark, Inc. Business Overview
    • 11.4.3 Datamark, Inc. Call Center Outsourcing Introduction
    • 11.4.4 Datamark, Inc. Revenue in Call Center Outsourcing Business (2015-2020)
    • 11.4.5 Datamark, Inc. Recent Development
  • 11.5 Infinit Contact
    • 11.5.1 Infinit Contact Company Details
    • 11.5.2 Infinit Contact Business Overview
    • 11.5.3 Infinit Contact Call Center Outsourcing Introduction
    • 11.5.4 Infinit Contact Revenue in Call Center Outsourcing Business (2015-2020)
    • 11.5.5 Infinit Contact Recent Development
  • 11.6 Five9
    • 11.6.1 Five9 Company Details
    • 11.6.2 Five9 Business Overview
    • 11.6.3 Five9 Call Center Outsourcing Introduction
    • 11.6.4 Five9 Revenue in Call Center Outsourcing Business (2015-2020)
    • 11.6.5 Five9 Recent Development
  • 11.7 Runway
    • 11.7.1 Runway Company Details
    • 11.7.2 Runway Business Overview
    • 11.7.3 Runway Call Center Outsourcing Introduction
    • 11.7.4 Runway Revenue in Call Center Outsourcing Business (2015-2020)
    • 11.7.5 Runway Recent Development
  • 11.8 Invensis
    • 11.8.1 Invensis Company Details
    • 11.8.2 Invensis Business Overview
    • 11.8.3 Invensis Call Center Outsourcing Introduction
    • 11.8.4 Invensis Revenue in Call Center Outsourcing Business (2015-2020)
    • 11.8.5 Invensis Recent Development
  • 11.9 Infinit-O
    • 11.9.1 Infinit-O Company Details
    • 11.9.2 Infinit-O Business Overview
    • 11.9.3 Infinit-O Call Center Outsourcing Introduction
    • 11.9.4 Infinit-O Revenue in Call Center Outsourcing Business (2015-2020)
    • 11.9.5 Infinit-O Recent Development
  • 11.10 PSI
    • 11.10.1 PSI Company Details
    • 11.10.2 PSI Business Overview
    • 11.10.3 PSI Call Center Outsourcing Introduction
    • 11.10.4 PSI Revenue in Call Center Outsourcing Business (2015-2020)
    • 11.10.5 PSI Recent Development
  • 11.11 Sitel Worldwide Corporation
    • 10.11.1 Sitel Worldwide Corporation Company Details
    • 10.11.2 Sitel Worldwide Corporation Business Overview
    • 10.11.3 Sitel Worldwide Corporation Call Center Outsourcing Introduction
    • 10.11.4 Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2015-2020)
    • 10.11.5 Sitel Worldwide Corporation Recent Development

12 Analyst's Viewpoints/Conclusions

    13 Appendix

    • 13.1 Research Methodology
      • 13.1.1 Methodology/Research Approach
      • 13.1.2 Data Source
    • 13.2 Disclaimer

    Global Call Center Outsourcing Scope and Market Size
    Call Center Outsourcing market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Call Center Outsourcing market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

    Market segment by Type, the product can be split into
    Inbound Call Services
    Outbound Call Services
    Others

    Market segment by Application, split into
    BFSI
    Retail
    Government
    IT & Telecommunication
    Defense Aerospace & Intelligence
    Manufacturing

    Based on regional and country-level analysis, the Call Center Outsourcing market has been segmented as follows:
    North America
    United States
    Canada
    Europe
    Germany
    France
    U.K.
    Italy
    Russia
    Nordic
    Rest of Europe
    Asia-Pacific
    China
    Japan
    South Korea
    Southeast Asia
    India
    Australia
    Rest of Asia-Pacific
    Latin America
    Mexico
    Brazil
    Middle East & Africa
    Turkey
    Saudi Arabia
    UAE
    Rest of Middle East & Africa

    In the competitive analysis section of the report, leading as well as prominent players of the global Call Center Outsourcing market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
    The key players covered in this study
    Xerox Corporation
    IBM Global Services
    CGS
    Datamark, Inc.
    Infinit Contact
    Five9
    Runway
    Invensis
    Infinit-O
    PSI
    Sitel Worldwide Corporation

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