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Global Call Center Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered: Ranking by Call Center Revenue
  • 1.4 Market by Type
    • 1.4.1 Global Call Center Market Size Growth Rate by Type: 2020 VS 2026
    • 1.4.2 Out-sourced Call Centers
    • 1.4.3 In-house Call Centers
  • 1.5 Market by Application
    • 1.5.1 Global Call Center Market Share by Application: 2020 VS 2026
    • 1.5.2 Mass Market Center
    • 1.5.3 B2B Center
    • 1.5.4 Universal Center
  • 1.6 Study Objectives
  • 1.7 Years Considered

2 Global Growth Trends

  • 2.1 Global Call Center Market Perspective (2015-2026)
  • 2.2 Global Call Center Growth Trends by Regions
    • 2.2.1 Call Center Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Call Center Historic Market Share by Regions (2015-2020)
    • 2.2.3 Call Center Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter’s Five Forces Analysis
    • 2.3.5 Call Center Market Growth Strategy
    • 2.3.6 Primary Interviews with Key Call Center Players (Opinion Leaders)

3 Competition Landscape by Key Players

  • 3.1 Global Top Call Center Players by Market Size
    • 3.1.1 Global Top Call Center Players by Revenue (2015-2020)
    • 3.1.2 Global Call Center Revenue Market Share by Players (2015-2020)
    • 3.1.3 Global Call Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.2 Global Call Center Market Concentration Ratio
    • 3.2.1 Global Call Center Market Concentration Ratio (CR5 and HHI)
    • 3.2.2 Global Top 10 and Top 5 Companies by Call Center Revenue in 2019
  • 3.3 Call Center Key Players Head office and Area Served
  • 3.4 Key Players Call Center Product Solution and Service
  • 3.5 Date of Enter into Call Center Market
  • 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

  • 4.1 Global Call Center Historic Market Size by Type (2015-2020)
  • 4.2 Global Call Center Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

  • 5.1 Global Call Center Market Size by Application (2015-2020)
  • 5.2 Global Call Center Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Call Center Market Size (2015-2020)
  • 6.2 Call Center Key Players in North America (2019-2020)
  • 6.3 North America Call Center Market Size by Type (2015-2020)
  • 6.4 North America Call Center Market Size by Application (2015-2020)

7 Europe

  • 7.1 Europe Call Center Market Size (2015-2020)
  • 7.2 Call Center Key Players in Europe (2019-2020)
  • 7.3 Europe Call Center Market Size by Type (2015-2020)
  • 7.4 Europe Call Center Market Size by Application (2015-2020)

8 China

  • 8.1 China Call Center Market Size (2015-2020)
  • 8.2 Call Center Key Players in China (2019-2020)
  • 8.3 China Call Center Market Size by Type (2015-2020)
  • 8.4 China Call Center Market Size by Application (2015-2020)

9 Japan

  • 9.1 Japan Call Center Market Size (2015-2020)
  • 9.2 Call Center Key Players in Japan (2019-2020)
  • 9.3 Japan Call Center Market Size by Type (2015-2020)
  • 9.4 Japan Call Center Market Size by Application (2015-2020)

10 Southeast Asia

  • 10.1 Southeast Asia Call Center Market Size (2015-2020)
  • 10.2 Call Center Key Players in Southeast Asia (2019-2020)
  • 10.3 Southeast Asia Call Center Market Size by Type (2015-2020)
  • 10.4 Southeast Asia Call Center Market Size by Application (2015-2020)

11 India

  • 11.1 India Call Center Market Size (2015-2020)
  • 11.2 Call Center Key Players in India (2019-2020)
  • 11.3 India Call Center Market Size by Type (2015-2020)
  • 11.4 India Call Center Market Size by Application (2015-2020)

12 Central & South America

  • 12.1 Central & South America Call Center Market Size (2015-2020)
  • 12.2 Call Center Key Players in Central & South America (2019-2020)
  • 12.3 Central & South America Call Center Market Size by Type (2015-2020)
  • 12.4 Central & South America Call Center Market Size by Application (2015-2020)

13 Key Players Profiles

  • 13.1 [24]7 Inc
    • 13.1.1 [24]7 Inc Company Details
    • 13.1.2 [24]7 Inc Business Overview
    • 13.1.3 [24]7 Inc Call Center Introduction
    • 13.1.4 [24]7 Inc Revenue in Call Center Business (2015-2020))
    • 13.1.5 [24]7 Inc Recent Development
  • 13.2 Alliance Data System
    • 13.2.1 Alliance Data System Company Details
    • 13.2.2 Alliance Data System Business Overview
    • 13.2.3 Alliance Data System Call Center Introduction
    • 13.2.4 Alliance Data System Revenue in Call Center Business (2015-2020)
    • 13.2.5 Alliance Data System Recent Development
  • 13.3 ATOS
    • 13.3.1 ATOS Company Details
    • 13.3.2 ATOS Business Overview
    • 13.3.3 ATOS Call Center Introduction
    • 13.3.4 ATOS Revenue in Call Center Business (2015-2020)
    • 13.3.5 ATOS Recent Development
  • 13.4 BT Communications (Ireland)
    • 13.4.1 BT Communications (Ireland) Company Details
    • 13.4.2 BT Communications (Ireland) Business Overview
    • 13.4.3 BT Communications (Ireland) Call Center Introduction
    • 13.4.4 BT Communications (Ireland) Revenue in Call Center Business (2015-2020)
    • 13.4.5 BT Communications (Ireland) Recent Development
  • 13.5 Capita Customer Management
    • 13.5.1 Capita Customer Management Company Details
    • 13.5.2 Capita Customer Management Business Overview
    • 13.5.3 Capita Customer Management Call Center Introduction
    • 13.5.4 Capita Customer Management Revenue in Call Center Business (2015-2020)
    • 13.5.5 Capita Customer Management Recent Development
  • 13.6 Convergys Corp
    • 13.6.1 Convergys Corp Company Details
    • 13.6.2 Convergys Corp Business Overview
    • 13.6.3 Convergys Corp Call Center Introduction
    • 13.6.4 Convergys Corp Revenue in Call Center Business (2015-2020)
    • 13.6.5 Convergys Corp Recent Development
  • 13.7 Enter Call Center
    • 13.7.1 Enter Call Center Company Details
    • 13.7.2 Enter Call Center Business Overview
    • 13.7.3 Enter Call Center Call Center Introduction
    • 13.7.4 Enter Call Center Revenue in Call Center Business (2015-2020)
    • 13.7.5 Enter Call Center Recent Development
  • 13.8 EXL Service Holdings
    • 13.8.1 EXL Service Holdings Company Details
    • 13.8.2 EXL Service Holdings Business Overview
    • 13.8.3 EXL Service Holdings Call Center Introduction
    • 13.8.4 EXL Service Holdings Revenue in Call Center Business (2015-2020)
    • 13.8.5 EXL Service Holdings Recent Development
  • 13.9 Genpact
    • 13.9.1 Genpact Company Details
    • 13.9.2 Genpact Business Overview
    • 13.9.3 Genpact Call Center Introduction
    • 13.9.4 Genpact Revenue in Call Center Business (2015-2020)
    • 13.9.5 Genpact Recent Development
  • 13.10 HCL BPO Services NI
    • 13.10.1 HCL BPO Services NI Company Details
    • 13.10.2 HCL BPO Services NI Business Overview
    • 13.10.3 HCL BPO Services NI Call Center Introduction
    • 13.10.4 HCL BPO Services NI Revenue in Call Center Business (2015-2020)
    • 13.10.5 HCL BPO Services NI Recent Development
  • 13.11 IBEX Global
    • 10.11.1 IBEX Global Company Details
    • 10.11.2 IBEX Global Business Overview
    • 10.11.3 IBEX Global Call Center Introduction
    • 10.11.4 IBEX Global Revenue in Call Center Business (2015-2020)
    • 10.11.5 IBEX Global Recent Development
  • 13.12 IBM Global Process Services
    • 10.12.1 IBM Global Process Services Company Details
    • 10.12.2 IBM Global Process Services Business Overview
    • 10.12.3 IBM Global Process Services Call Center Introduction
    • 10.12.4 IBM Global Process Services Revenue in Call Center Business (2015-2020)
    • 10.12.5 IBM Global Process Services Recent Development
  • 13.13 Plusoft Informatica
    • 10.13.1 Plusoft Informatica Company Details
    • 10.13.2 Plusoft Informatica Business Overview
    • 10.13.3 Plusoft Informatica Call Center Introduction
    • 10.13.4 Plusoft Informatica Revenue in Call Center Business (2015-2020)
    • 10.13.5 Plusoft Informatica Recent Development
  • 13.14 Sitel
    • 10.14.1 Sitel Company Details
    • 10.14.2 Sitel Business Overview
    • 10.14.3 Sitel Call Center Introduction
    • 10.14.4 Sitel Revenue in Call Center Business (2015-2020)
    • 10.14.5 Sitel Recent Development
  • 13.15 Sykes Enterprises
    • 10.15.1 Sykes Enterprises Company Details
    • 10.15.2 Sykes Enterprises Business Overview
    • 10.15.3 Sykes Enterprises Call Center Introduction
    • 10.15.4 Sykes Enterprises Revenue in Call Center Business (2015-2020)
    • 10.15.5 Sykes Enterprises Recent Development
  • 13.16 Tata Consultancy Services
    • 10.16.1 Tata Consultancy Services Company Details
    • 10.16.2 Tata Consultancy Services Business Overview
    • 10.16.3 Tata Consultancy Services Call Center Introduction
    • 10.16.4 Tata Consultancy Services Revenue in Call Center Business (2015-2020)
    • 10.16.5 Tata Consultancy Services Recent Development
  • 13.17 Teleperformance
    • 10.17.1 Teleperformance Company Details
    • 10.17.2 Teleperformance Business Overview
    • 10.17.3 Teleperformance Call Center Introduction
    • 10.17.4 Teleperformance Revenue in Call Center Business (2015-2020)
    • 10.17.5 Teleperformance Recent Development
  • 13.18 West Corporation
    • 10.18.1 West Corporation Company Details
    • 10.18.2 West Corporation Business Overview
    • 10.18.3 West Corporation Call Center Introduction
    • 10.18.4 West Corporation Revenue in Call Center Business (2015-2020)
    • 10.18.5 West Corporation Recent Development

14 Analyst's Viewpoints/Conclusions

    15 Appendix

    • 15.1 Research Methodology
      • 15.1.1 Methodology/Research Approach
      • 15.1.2 Data Source
    • 15.2 Disclaimer

    Call Center market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Call Center market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

    The key players covered in this study
    [24]7 Inc
    Alliance Data System
    ATOS
    BT Communications (Ireland)
    Capita Customer Management
    Convergys Corp
    Enter Call Center
    EXL Service Holdings
    Genpact
    HCL BPO Services NI
    IBEX Global
    IBM Global Process Services
    Plusoft Informatica
    Sitel
    Sykes Enterprises
    Tata Consultancy Services
    Teleperformance
    West Corporation

    Market segment by Type, the product can be split into
    Out-sourced Call Centers
    In-house Call Centers
    Market segment by Application, split into
    Mass Market Center
    B2B Center
    Universal Center

    Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

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