Global AI for Customer Service Market Research Report 2022
Table of Contents
1 Report Overview
- 1.1 Study Scope
- 1.2 Market Analysis by Type
- 1.2.1 Global AI for Customer Service Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
- 1.2.2 On-premise
- 1.2.3 Cloud-based
- 1.3 Market by Application
- 1.3.1 Global AI for Customer Service Market Share by Application: 2017 VS 2021 VS 2028
- 1.3.2 E-commerce Service
- 1.3.3 Enterprise Sales
- 1.3.4 Others
- 1.4 Study Objectives
- 1.5 Years Considered
2 Global Growth Trends
- 2.1 Global AI for Customer Service Market Perspective (2017-2028)
- 2.2 AI for Customer Service Growth Trends by Region
- 2.2.1 AI for Customer Service Market Size by Region: 2017 VS 2021 VS 2028
- 2.2.2 AI for Customer Service Historic Market Size by Region (2017-2022)
- 2.2.3 AI for Customer Service Forecasted Market Size by Region (2023-2028)
- 2.3 AI for Customer Service Market Dynamics
- 2.3.1 AI for Customer Service Industry Trends
- 2.3.2 AI for Customer Service Market Drivers
- 2.3.3 AI for Customer Service Market Challenges
- 2.3.4 AI for Customer Service Market Restraints
3 Competition Landscape by Key Players
- 3.1 Global Top AI for Customer Service Players by Revenue
- 3.1.1 Global Top AI for Customer Service Players by Revenue (2017-2022)
- 3.1.2 Global AI for Customer Service Revenue Market Share by Players (2017-2022)
- 3.2 Global AI for Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
- 3.3 Players Covered: Ranking by AI for Customer Service Revenue
- 3.4 Global AI for Customer Service Market Concentration Ratio
- 3.4.1 Global AI for Customer Service Market Concentration Ratio (CR5 and HHI)
- 3.4.2 Global Top 10 and Top 5 Companies by AI for Customer Service Revenue in 2021
- 3.5 AI for Customer Service Key Players Head office and Area Served
- 3.6 Key Players AI for Customer Service Product Solution and Service
- 3.7 Date of Enter into AI for Customer Service Market
- 3.8 Mergers & Acquisitions, Expansion Plans
4 AI for Customer Service Breakdown Data by Type
- 4.1 Global AI for Customer Service Historic Market Size by Type (2017-2022)
- 4.2 Global AI for Customer Service Forecasted Market Size by Type (2023-2028)
5 AI for Customer Service Breakdown Data by Application
- 5.1 Global AI for Customer Service Historic Market Size by Application (2017-2022)
- 5.2 Global AI for Customer Service Forecasted Market Size by Application (2023-2028)
6 North America
- 6.1 North America AI for Customer Service Market Size (2017-2028)
- 6.2 North America AI for Customer Service Market Size by Country (2017-2022)
- 6.3 North America AI for Customer Service Market Size by Country (2023-2028)
- 6.4 United States
- 6.5 Canada
7 Europe
- 7.1 Europe AI for Customer Service Market Size (2017-2028)
- 7.2 Europe AI for Customer Service Market Size by Country (2017-2022)
- 7.3 Europe AI for Customer Service Market Size by Country (2023-2028)
- 7.4 Germany
- 7.5 France
- 7.6 U.K.
- 7.7 Italy
- 7.8 Russia
- 7.9 Nordic Countries
8 Asia-Pacific
- 8.1 Asia-Pacific AI for Customer Service Market Size (2017-2028)
- 8.2 Asia-Pacific AI for Customer Service Market Size by Country (2017-2022)
- 8.3 Asia-Pacific AI for Customer Service Market Size by Country (2023-2028)
- 8.4 China
- 8.5 Japan
- 8.6 South Korea
- 8.7 Southeast Asia
- 8.8 India
- 8.9 Australia
9 Latin America
- 9.1 Latin America AI for Customer Service Market Size (2017-2028)
- 9.2 Latin America AI for Customer Service Market Size by Country (2017-2022)
- 9.3 Latin America AI for Customer Service Market Size by Country (2023-2028)
- 9.4 Mexico
- 9.5 Brazil
10 Middle East & Africa
- 10.1 Middle East & Africa AI for Customer Service Market Size (2017-2028)
- 10.2 Middle East & Africa AI for Customer Service Market Size by Country (2017-2022)
- 10.3 Middle East & Africa AI for Customer Service Market Size by Country (2023-2028)
- 10.4 Turkey
- 10.5 Saudi Arabia
- 10.6 UAE
11 Key Players Profiles
- 11.1 IBM
- 11.1.1 IBM Company Detail
- 11.1.2 IBM Business Overview
- 11.1.3 IBM AI for Customer Service Introduction
- 11.1.4 IBM Revenue in AI for Customer Service Business (2017-2022)
- 11.1.5 IBM Recent Development
- 11.2 Ant Group
- 11.2.1 Ant Group Company Detail
- 11.2.2 Ant Group Business Overview
- 11.2.3 Ant Group AI for Customer Service Introduction
- 11.2.4 Ant Group Revenue in AI for Customer Service Business (2017-2022)
- 11.2.5 Ant Group Recent Development
- 11.3 Chatra
- 11.3.1 Chatra Company Detail
- 11.3.2 Chatra Business Overview
- 11.3.3 Chatra AI for Customer Service Introduction
- 11.3.4 Chatra Revenue in AI for Customer Service Business (2017-2022)
- 11.3.5 Chatra Recent Development
- 11.4 ClickDesk
- 11.4.1 ClickDesk Company Detail
- 11.4.2 ClickDesk Business Overview
- 11.4.3 ClickDesk AI for Customer Service Introduction
- 11.4.4 ClickDesk Revenue in AI for Customer Service Business (2017-2022)
- 11.4.5 ClickDesk Recent Development
- 11.5 Freshdesk
- 11.5.1 Freshdesk Company Detail
- 11.5.2 Freshdesk Business Overview
- 11.5.3 Freshdesk AI for Customer Service Introduction
- 11.5.4 Freshdesk Revenue in AI for Customer Service Business (2017-2022)
- 11.5.5 Freshdesk Recent Development
- 11.6 Huawei
- 11.6.1 Huawei Company Detail
- 11.6.2 Huawei Business Overview
- 11.6.3 Huawei AI for Customer Service Introduction
- 11.6.4 Huawei Revenue in AI for Customer Service Business (2017-2022)
- 11.6.5 Huawei Recent Development
- 11.7 Kayako Engage
- 11.7.1 Kayako Engage Company Detail
- 11.7.2 Kayako Engage Business Overview
- 11.7.3 Kayako Engage AI for Customer Service Introduction
- 11.7.4 Kayako Engage Revenue in AI for Customer Service Business (2017-2022)
- 11.7.5 Kayako Engage Recent Development
- 11.8 LeyanTech
- 11.8.1 LeyanTech Company Detail
- 11.8.2 LeyanTech Business Overview
- 11.8.3 LeyanTech AI for Customer Service Introduction
- 11.8.4 LeyanTech Revenue in AI for Customer Service Business (2017-2022)
- 11.8.5 LeyanTech Recent Development
- 11.9 LivePerson
- 11.9.1 LivePerson Company Detail
- 11.9.2 LivePerson Business Overview
- 11.9.3 LivePerson AI for Customer Service Introduction
- 11.9.4 LivePerson Revenue in AI for Customer Service Business (2017-2022)
- 11.9.5 LivePerson Recent Development
- 11.10 Olark
- 11.10.1 Olark Company Detail
- 11.10.2 Olark Business Overview
- 11.10.3 Olark AI for Customer Service Introduction
- 11.10.4 Olark Revenue in AI for Customer Service Business (2017-2022)
- 11.10.5 Olark Recent Development
- 11.11 Provide Support
- 11.11.1 Provide Support Company Detail
- 11.11.2 Provide Support Business Overview
- 11.11.3 Provide Support AI for Customer Service Introduction
- 11.11.4 Provide Support Revenue in AI for Customer Service Business (2017-2022)
- 11.11.5 Provide Support Recent Development
- 11.12 Salesforce Essentials
- 11.12.1 Salesforce Essentials Company Detail
- 11.12.2 Salesforce Essentials Business Overview
- 11.12.3 Salesforce Essentials AI for Customer Service Introduction
- 11.12.4 Salesforce Essentials Revenue in AI for Customer Service Business (2017-2022)
- 11.12.5 Salesforce Essentials Recent Development
- 11.13 SnapEngage
- 11.13.1 SnapEngage Company Detail
- 11.13.2 SnapEngage Business Overview
- 11.13.3 SnapEngage AI for Customer Service Introduction
- 11.13.4 SnapEngage Revenue in AI for Customer Service Business (2017-2022)
- 11.13.5 SnapEngage Recent Development
- 11.14 Solvvy
- 11.14.1 Solvvy Company Detail
- 11.14.2 Solvvy Business Overview
- 11.14.3 Solvvy AI for Customer Service Introduction
- 11.14.4 Solvvy Revenue in AI for Customer Service Business (2017-2022)
- 11.14.5 Solvvy Recent Development
- 11.15 Tidio Chat
- 11.15.1 Tidio Chat Company Detail
- 11.15.2 Tidio Chat Business Overview
- 11.15.3 Tidio Chat AI for Customer Service Introduction
- 11.15.4 Tidio Chat Revenue in AI for Customer Service Business (2017-2022)
- 11.15.5 Tidio Chat Recent Development
- 11.16 Udesk
- 11.16.1 Udesk Company Detail
- 11.16.2 Udesk Business Overview
- 11.16.3 Udesk AI for Customer Service Introduction
- 11.16.4 Udesk Revenue in AI for Customer Service Business (2017-2022)
- 11.16.5 Udesk Recent Development
- 11.17 Userlike
- 11.17.1 Userlike Company Detail
- 11.17.2 Userlike Business Overview
- 11.17.3 Userlike AI for Customer Service Introduction
- 11.17.4 Userlike Revenue in AI for Customer Service Business (2017-2022)
- 11.17.5 Userlike Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
- 13.1 Research Methodology
- 13.1.1 Methodology/Research Approach
- 13.1.2 Data Source
- 13.2 Disclaimer
Summary:
Industry Insights
The global AI for Customer Service market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.
Fully considering the economic change by this health crisis, On-premise accounting for % of the AI for Customer Service global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR from 2022 to 2028. While E-commerce Service segment is altered to an % CAGR throughout this forecast period.
China AI for Customer Service market size is valued at US$ million in 2021, while the North America and Europe AI for Customer Service are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period 2022-2028. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period. As for the Europe AI for Customer Service landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period 2022-2028.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global AI for Customer Service market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global AI for Customer Service market in terms of revenue.
Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global AI for Customer Service market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global AI for Customer Service market.
Impact of Covid-19 Outbreak
This section of the report has explored the overall status of the Covid scenario and has offered valuable insights into the changes in supply chain disruption, fluctuations in demand, etc. The analysts have also focused on the key measures that the companies are opting to withstand the harsh scenario.
Segmental Analysis
The report has been segmented into product and application segments. The researchers have documented all the products present today in the AI for Customer Service market. They have also shed light on the new product innovations and launches by the key players. In the segmental analysis, the analysts have provided revenue forecast figures based on type and application for the period 2017-2028. They have also discussed about the growth rate and potential of each segment for the period 2017-2028.
AI for Customer Service Breakdown Data by Type
On-premise
Cloud-based
AI for Customer Service Breakdown Data by Application
E-commerce Service
Enterprise Sales
Others
Regional Analysis
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Competitive Landscape
This segment focuses on the key players operating in the industry. It underlines all the current and future activities by the prominent manufacturers. By understanding various initiatives being taken up by different players, readers will gain the ability to settle on correct business choices. The authors of the report have provided accurate revenue figures of the companies for the period 2017-2022. The clients are sure to gain the upper hand once they get hold of this report. Key players studied in the research report include:
IBM
Ant Group
Chatra
ClickDesk
Freshdesk
Huawei
Kayako Engage
LeyanTech
LivePerson
Olark
Provide Support
Salesforce Essentials
SnapEngage
Solvvy
Tidio Chat
Udesk
Userlike
Frequently Asked Questions
What factors will challenge the AI for Customer Service market growth?
Which end-use segment will expand at the fastest CAGR in the AI for Customer Service market?
Which are the emerging players in the AI for Customer Service market?
How concentrated is the AI for Customer Service market?
Which factors are positively contributing to the AI for Customer Service market growth?
Which are the novel product innovations in the AI for Customer Service market?
Which product segment will emerge as the most lucrative in the AI for Customer Service market?
Which factors are increasing the competition in the AI for Customer Service market?
Which are the strategic measures taken by the AI for Customer Service industry players?
Which region will witness inactive growth during the forecast period?
What key trends are likely to emerge in the AI for Customer Service market in the coming years?