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Global Agent Performance Optimization (APO) Market Research Report 2012-2024

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Table of Contents

    1 Market Overview

    • 1.1 Objectives of Research
      • 1.1.1 Definition
      • 1.1.2 Specifications
    • 1.2 Market Segment
      • 1.2.1 by Type
        • 1.2.1.1 Cloud Based
        • 1.2.1.2 On Premises
      • 1.2.2 by Application
        • 1.2.2.1 Small & Mid-sized Businesses
        • 1.2.2.2 Large Enterprises
      • 1.2.3 by Regions

    2 Industry Chain

    • 2.1 Industry Chain Structure
    • 2.2 Upstream
    • 2.3 Market
      • 2.3.1 SWOT
      • 2.3.2 Dynamics

    3 Environmental Analysis

    • 3.1 Policy
    • 3.2 Economic
    • 3.3 Technology
    • 3.4 Market Entry

    4 Market Segmentation by Type

    • 4.1 Market Size
      • 4.1.1 Cloud Based Market, 2013-2018
      • 4.1.2 On Premises Market, 2013-2018
    • 4.2 Market Forecast
      • 4.2.1 Cloud Based Market Forecast, 2019-2024
      • 4.2.2 On Premises Market Forecast, 2019-2024

    5 Market Segmentation by Application

    • 5.1 Market Size
      • 5.1.1 Small & Mid-sized Businesses Market, 2013-2018
      • 5.1.2 Large Enterprises Market, 2013-2018
    • 5.2 Market Forecast
      • 5.2.1 Small & Mid-sized Businesses Market Forecast, 2019-2024
      • 5.2.2 Large Enterprises Market Forecast, 2019-2024

    6 Market Segmentation by Region

    • 6.1 Market Size
      • 6.1.1 Asia-Pacific
        • 6.1.1.1 Asia-Pacific Market, 2012-2018
        • 6.1.1.2 Asia-Pacific Market by Type
        • 6.1.1.3 Asia-Pacific Market by Application
      • 6.1.2 North America
        • 6.1.2.1 North America Market, 2012-2018
        • 6.1.2.2 North America Market by Type
        • 6.1.2.3 North America Market by Application
      • 6.1.3 Europe
        • 6.1.3.1 Europe Market, 2012-2018
        • 6.1.3.2 Europe Market by Type
        • 6.1.3.3 Europe Market by Application
      • 6.1.4 South America
        • 6.1.4.1 South America Market, 2012-2018
        • 6.1.4.2 South America Market by Type
        • 6.1.4.3 South America Market by Application
      • 6.1.5 Middle East & Africa
        • 6.1.5.1 Middle East & Africa Market, 2012-2018
        • 6.1.5.2 Middle East & Africa Market by Type
        • 6.1.5.3 Middle East & Africa Market by Application
    • 6.2 Market Forecast
      • 6.2.1 Asia-Pacific Market Forecast, 2019-2024
      • 6.2.2 North America Market Forecast, 2019-2024
      • 6.2.3 Europe Market Forecast, 2019-2024
      • 6.2.4 South America Market Forecast, 2019-2024
      • 6.2.5 Middle East & Africa Market Forecast, 2019-2024

    7 Market Competitive

    • 7.1 Global Market by Vendors
    • 7.2 Market Concentration
    • 7.3 Price & Factors
    • 7.4 Marketing Channel

    8 Major Vendors

    • 8.1 NICE Ltd
    • 8.2 Genesys
    • 8.3 Verint Systems Inc
    • 8.4 Aspect
    • 8.5 Calabrio
    • 8.6 Five9
    • 8.7 Teleopti AB
    • 8.8 ZOOM International
    • 8.9 InVision AG
    • 8.10 Upstream Works Software
    • 8.11 Envision Telephony
    • 8.12 CallMiner
    • 8.13 CallFinder
    • 8.14 HigherGround, Inc.

    9 Conclusion

    Summary
    Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
    The global Agent Performance Optimization (APO) market will reach xxx Million USD in 2019 with CAGR xx% 2019-2024. The objective of report is to define, segment, and project the market on the basis of product type, application, and region, and to describe the content about the factors influencing market dynamics, policy, economic, technology and market entry etc.
    Based on products type, the report describes major products type share of regional market. Products mentioned as follows:
    Cloud Based
    On Premises
    Leading vendors in the market are included based on profile, business performance etc. Vendors mentioned as follows:
    NICE Ltd
    Genesys
    Verint Systems Inc
    Aspect
    Calabrio
    Five9
    Teleopti AB
    ZOOM International
    InVision AG
    Upstream Works Software
    Envision Telephony
    CallMiner
    CallFinder
    HigherGround, Inc.
    Based on Application, the report describes major application share of regional market. Application mentioned as follows:
    Small & Mid-sized Businesses
    Large Enterprises
    Based on region, the report describes major regions market by products and application. Regions mentioned as follows:
    Asia-Pacific
    North America
    Europe
    South America
    Middle East & Africa

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