Summary

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

The global Agent Performance Optimization (APO) market will reach xxx Million USD in 2019 with CAGR xx% 2019-2025. The main contents of the report including:

Global market size and forecast

Regional market size, production data and export & import

Key manufacturers profile, products & services, sales data of business

Global market size by Major Application

Global market size by Major Type

Key manufacturers are included based on company profile, sales data and product specifications etc.:

NICE Ltd

Genesys

Verint Systems Inc

Aspect

Calabrio

Five9

Teleopti AB

ZOOM International

InVision AG

Upstream Works Software

Envision Telephony

CallMiner

CallFinder

HigherGround, Inc.

Major applications as follows:

Small & Mid-sized Businesses

Large Enterprises

Major Type as follows:

Cloud Based

On Premises

Regional market size, production data and export & import:

Asia-Pacific

North America

Europe

South America

Middle East & Africa

Table of Contents
1 Global Market Overview
1.1 Scope of Statistics
1.1.1 Scope of Products
1.1.2 Scope of Manufacturers
1.1.3 Scope of Application
1.1.4 Scope of Type
1.1.5 Scope of Regions/Countries
1.2 Global Market Size
2 Regional Market
2.1 Regional Production
2.2 Regional Demand
2.3 Regional Trade
3 Key Manufacturers
3.1 NICE Ltd
3.1.1 Company Information
3.1.2 Product & Services
3.1.3 Business Data (Sales Revenue, Cost and Margin)
3.1.4 Recent Development
3.2 Genesys
3.2.1 Company Information
3.2.2 Product & Services
3.2.3 Business Data (Sales Revenue, Cost and Margin)
3.2.4 Recent Development
3.3 Verint Systems Inc
3.3.1 Company Information
3.3.2 Product & Services
3.3.3 Business Data (Sales Revenue, Cost and Margin)
3.3.4 Recent Development
3.4 Aspect
3.4.1 Company Information
3.4.2 Product & Services
3.4.3 Business Data (Sales Revenue, Cost and Margin)
3.4.4 Recent Development
3.5 Calabrio
3.5.1 Company Information
3.5.2 Product & Services
3.5.3 Business Data (Sales Revenue, Cost and Margin)
3.5.4 Recent Development
3.6 Five9
3.6.1 Company Information
3.6.2 Product & Services
3.6.3 Business Data (Sales Revenue, Cost and Margin)
3.6.4 Recent Development
3.7 Teleopti AB
3.7.1 Company Information
3.7.2 Product & Services
3.7.3 Business Data (Sales Revenue, Cost and Margin)
3.7.4 Recent Development
3.8 ZOOM International
3.8.1 Company Information
3.8.2 Product & Services
3.8.3 Business Data (Sales Revenue, Cost and Margin)
3.8.4 Recent Development
3.9 InVision AG
3.9.1 Company Information
3.9.2 Product & Services
3.9.3 Business Data (Sales Revenue, Cost and Margin)
3.9.4 Recent Development
3.10 Upstream Works Software
3.10.1 Company Information
3.10.2 Product & Services
3.10.3 Business Data (Sales Revenue, Cost and Margin)
3.10.4 Recent Development
3.11 Envision Telephony
3.11.1 Company Information
3.11.2 Product & Services
3.11.3 Business Data (Sales Revenue, Cost and Margin)
3.11.4 Recent Development
3.12 CallMiner
3.12.1 Company Information
3.12.2 Product & Services
3.12.3 Business Data (Sales Revenue, Cost and Margin)
3.12.4 Recent Development
3.13 CallFinder
3.13.1 Company Information
3.13.2 Product & Services
3.13.3 Business Data (Sales Revenue, Cost and Margin)
3.14 HigherGround, Inc.
3.14.1 Company Information
3.14.2 Product & Services
3.14.3 Business Data (Sales Revenue, Cost and Margin)
4 Major Application
4.1 Small & Mid-sized Businesses
4.1.1 Overview
4.1.2 Small & Mid-sized Businesses Market Size and Forecast
4.2 Large Enterprises
4.2.1 Overview
4.2.2 Large Enterprises Market Size and Forecast
5 Market by Type
5.By Cloud Based
5.1 Cloud Based
5.1.1 Overview
5.1.2 Cloud Based Market Size and Forecast
5.2 On Premises
5.2.1 Overview
5.2.2 On Premises Market Size and Forecast
6 Conclusion