Report Detail
Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, Social Media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare, BFSI) and Regional Forecasts 2019-2026
- RnM3836288 |
- 26 November, 2019 |
- Global |
- 200 Pages |
- Bizwit Research & Consulting LLP |
- Other
Customer Experience Management Market is valued approximately USD 6.9 billion in 2018 and is anticipated to grow with a healthy growth rate of more than 13.3% over the forecast period 2019-2026. The customer experience management allows the customer to interact with the company through various touch points to create differentiated experiences. The growing traction of customer experience management among various companies owing to increasing advancement in cloud-based customer experience management. The customer experience management enables various organizations to retain their customer base by offering enhanced customer experience across various channels. Further, the customer experience management enables the organization to strengthen their brand presence, increase customer loyalty along with reducing customer churn. Moreover, the rising demand for big data analytics has enables the growth of the market segment. The customer experience management provides the real-time tracking of the customers along with their behavior.
The regional analysis of Customer Experience Management market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is expected to register significant growth over the forecast period owing to the rising demand across various industry verticals such as BFSI, telecom, IT & telecom and healthcare industry. The integration of AI and data analytics along with increased digital growth in customer experience management software has accelerated the growth of the region. For instance, In May 2019, Medallia Inc., customer experience management service provider, has announced to acquire Strikedeck, an advanced platform enabling companies to drive customer success (CS). The acquisition provides the company to expand its product portfolio in B2B customer experience management. The companies will provide information such as renewals of account, product adoption and usage, subscriptions, billing along with many other information to the client.
Chapter 1. Executive Summary
- 1.1. Market Snapshot
- 1.2. Global & Segmental Market Estimates & Forecasts, 2017-2026 (USD Billion)
- 1.2.1. Customer Experience Management Market, by Region, 2017-2026 (USD Billion)
- 1.2.2. Customer Experience Management Market, by Touch Point Type, 2017-2026 (USD Billion)
- 1.2.3. Customer Experience Management Market, by End-Use, 2017-2026 (USD Billion)
- 1.3. Key Trends
- 1.4. Estimation Methodology
- 1.5. Research Assumption
Chapter 2. Customer Experience Management Market Definition and Scope
- 2.1. Objective of the Study
- 2.2. Market Definition & Scope
- 2.2.1. Scope of the Study
- 2.2.2. Industry Evolution
- 2.3. Years Considered for the Study
- 2.4. Currency Conversion Rates
Chapter 3. Customer Experience Management Market Dynamics
- 3.1. Customer Experience Management Market Impact Analysis (2018-2026)
- 3.1.1. Market Drivers
- 3.1.2. Market Challenges
- 3.1.3. Market Opportunities
Chapter 4. Customer Experience Management Market Industry Analysis
- 4.1. Porter’s 5 Force Model
- 4.1.1. Bargaining Power of Suppliers
- 4.1.2. Bargaining Power of Buyers
- 4.1.3. Threat of New Entrants
- 4.1.4. Threat of Substitutes
- 4.1.5. Competitive Rivalry
- 4.1.6. Futuristic Approach to Porter’s 5 Force Model (2016-2026)
- 4.2. PEST Analysis
- 4.2.1. Political
- 4.2.2. Economical
- 4.2.3. Social
- 4.2.4. Technological
- 4.3. Investment Adoption Model
- 4.4. Analyst Recommendation & Conclusion
Chapter 5. Customer Experience Management Market, by Touch Point Type
- 5.1. Market Snapshot
- 5.2. Customer Experience Management Market by Touch Point Type, Performance - Potential Analysis
- 5.3. Customer Experience Management Market Estimates & Forecasts by Touch Point Type 2016-2026 (USD Billion)
- 5.4. Customer Experience Management Market, Sub Segment Analysis
- 5.4.1. Store/Branch
- 5.4.2. Call centre
- 5.4.3. Social media
- 5.4.4. E-mail
- 5.4.5. Mobile
- 5.4.6. Web services
- 5.4.7. Others
Chapter 6. Customer Experience Management Market, by End-Use
- 6.1. Market Snapshot
- 6.2. Customer Experience Management Market by End-Use, Performance - Potential Analysis
- 6.3. Customer Experience Management Market Estimates & Forecasts by End-Use 2016-2026 (USD Billion)
- 6.4. Customer Experience Management Market, Sub Segment Analysis
- 6.4.1. Telecom & IT
- 6.4.2. Public sector
- 6.4.3. Energy and utilities
- 6.4.4. Retail
- 6.4.5. Manufacturing
- 6.4.6. Healthcare
- 6.4.7. BFSI
Chapter 7. Customer Experience Management Market, Regional Analysis
- 7.1. Customer Experience Management Market, Regional Market Snapshot
- 7.2. North America Customer Experience Management Market
- 7.2.1. U.S. Customer Experience Management Market
- 7.2.1.1. Touch Point Type breakdown estimates & forecasts, 2016-2026
- 7.2.1.2. End-Use breakdown estimates & forecasts, 2016-2026
- 7.2.2. Canada Customer Experience Management Market
- 7.2.1. U.S. Customer Experience Management Market
- 7.3. Europe Customer Experience Management Market Snapshot
- 7.3.1. U.K. Customer Experience Management Market
- 7.3.2. Rest of Europe Customer Experience Management Market
- 7.4. Asia-Pacific Customer Experience Management Market Snapshot
- 7.4.1. China Customer Experience Management Market
- 7.4.2. India Customer Experience Management Market
- 7.4.3. Japan Customer Experience Management Market
- 7.4.4. Rest of Asia Pacific Customer Experience Management Market
- 7.5. Latin America Customer Experience Management Market Snapshot
- 7.5.1. Brazil Customer Experience Management Market
- 7.5.2. Mexico Customer Experience Management Market
- 7.6. Rest of The World Customer Experience Management Market
Chapter 8. Competitive Intelligence
- 8.1. Top Market Strategies
- 8.2. Company Profiles
- 8.2.1. Adobe System Inc.
- 8.2.1.1. Key Information
- 8.2.1.2. Overview
- 8.2.1.3. Financial (Subject to Data Availability)
- 8.2.1.4. Touch Point Summary
- 8.2.1.5. Recent Developments
- 8.2.2. Adobe System Inc.
- 8.2.3. Avaya, Inc.
- 8.2.4. CA Technologies
- 8.2.5. Chime Technologies Inc
- 8.2.6. Clarabridge
- 8.2.7. Freshworks Inc.
- 8.2.8. Genesys
- 8.2.9. IBM Corp.
- 8.2.10. Nokia Networks
- 8.2.11. Oracle Corp.
- 8.2.12. SAP SE
- 8.2.13. SDL Plc
- 8.2.1. Adobe System Inc.
Chapter 9. Research Process
- 9.1. Research Process
- 9.1.1. Data Mining
- 9.1.2. Analysis
- 9.1.3. Market Estimation
- 9.1.4. Validation
- 9.1.5. Publishing
- 9.2. Research Attributes
Summary:
Get latest Market Research Reports on Customer Experience Management . Industry analysis & Market Report on Customer Experience Management is a syndicated market report, published as Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, Social Media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare, BFSI) and Regional Forecasts 2019-2026. It is complete Research Study and Industry Analysis of Customer Experience Management market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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