Retail ReportsIT in Retail - Technology Priorities

  • RnM950755
  • |
  • 31 December, 2016
  • |
  • Global
  • |
  • 28 pages
  • |
  • Current Analysis
  • |
  • Retail Reports

Summary
Retailers will aim to address the following key challenges through IT in 2017: supply chain management efficiencies, offering a superior customer experience across channels, and gaining better insight from existing as well as new data sources. The share of outsourced IT services is growing among retailers, however business-critical functions tend to remain in-house. The right level of outsourcing needs to be individually assessed and balanced with in-house resources and skills

Key Findings
- Retailers are actively building out their analytics capabilities, especially focusing on real-time business intelligence that can be used for better understanding customers and making processes more efficient
- Retailers look to roll out Internet of Things (IoT) strategies that cover a range of technologies including RFID, beacons and sensors.
- CRM is the key area for investment in the next two years in relation to retailers' current implementations due to the growing focus on customer experience and profiling.

Synopsis
This report presents the findings from a survey of 152 retailers regarding their Information and Communications Technology (ICT) investment trends. The survey investigates how retailers currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting
The report illustrates the core technologies that retailers are investing in, including enterprise applications, business intelligence, internet of things (IoT), and green IT and virtualization. The survey also highlights the approach to purchasing technology adopted by retailers. The report aims to provide a better insight to ICT vendors and service providers when pitching their solutions to retailers. The survey was conducted in H1 2016 via an online methodology, with respondents all having ICT decision maker responsibility (typically CIOs and IT Managers).

In particular, it provides an in-depth analysis of the following:
- How ICT budgets are set to change in 2016 in terms of their overall size
- Allocation across the core elements of IT spend, including hardware, software, services, communications, and consulting
- Which ICT functions retailers are interested in outsourcing
- Retailers' investment priorities based on their budget allocations across core technology categories such as enterprise applications, business intelligence, green IT and virtualization, and internet of things(IoT)
- Factors that are influencing retailers' investments in each technology category
- How retailers' IT budgets are currently allocated across various segments within a technology category
- Retailers' distribution of their ICT budget across various segments within a technology category
- Vendor satisfaction ratings for various core and advanced technology categories
- Insight into retailers' preferred buying approaches
- Business and IT objectives that retailers' are looking to achieve through their IT investment strategies
- Factors that are influencing retailers' decisions to select an ICT provider

Reasons To Buy
- Understand how the retail sector's ICT landscape is set to change in 2016 to prioritize your target market
- Comprehend how money are being allocated by retailers in specific geographies and size bands to improve your market penetration
- Make effective business decisions by recognizing the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting)
- Realign your sales initiatives by understanding the current strategic objectives of retailers
- Enhance your market segmentation with the included, detailed breakdown of opportunities within selected technology categories (enterprise applications, business intelligence, green IT and virtualization, and internet of things(IoT))
- Prioritize your focus areas by understanding which factors are influencing retailers' decisions when selecting an ICT provider
- Understand the changes in customers' priorities and identify the business and IT objectives that retailers are looking to achieve through their ICT investment strategies

1 Trends in ICT budgets
    1.1 Introduction
    1.2 Survey demographics
    1.3 Outsourced IT functions
2 ICT investment priorities and vendor satisfaction
    2.1 Introduction
      2.1.1 Enterprise applications
      2.1.2 Business Intelligence
      2.1.3 Green IT and virtualization
      2.1.4 Internet of Things (IoT)
3 ICT procurement trends
    3.1 Introduction
    3.2 Business objectives influencing IT investment strategy
    3.3 Key decision maker for purchasing technology
    3.4 ICT provider selection
4 Sector-specific trends
    4.1 Introduction
    4.2 Technology areas receiving the largest investments
    4.3 IT expenditure plans for specific technology areas
    4.4 Upgrades in technology areas
5 Summary
6 Appendix
    6.1 Definitions
    6.2 Further reading
    6.3 Contact the authors

captcha
Please enter code
captcha
Please enter code

Single User License (PDF)

  • This license allows for use of a publication by one person.
  • This person may not print out a single copy of the publication.
  • This person can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
  • This person cannot share the publication (or any information contained therein) with any other person or persons.
  • Unless a Enterprise License is purchased, a Single User License must be purchased for every person that wishes to use the publication within the same organization.
  • Customers who infringe these license terms are liable for a Global license fee.

 

Site License (PDF)*

  • This license allows for use of a publication by all users within one corporate location, e.g. a regional office.
  • These users may print out a single copy of the publication.
  • These users can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
  • These users cannot share the publication (or any information contained therein) with any other person or persons outside the corporate location for which the publication is purchased.
  • Unless a Enterprise License is purchased, a Site User License must be purchased for every corporate location by an organization that wishes to use the publication within the same organization.
  • Customers who infringe these license terms are liable for a Global license fee.

 

Global License (PDF)*

  • This license allows for use of a publication by unlimited users within the purchasing organization e.g. all employees of a single company.
  • Each of these people may use the publication on any computer, and may print out the report, but may not share the publication (or any information contained therein) with any other person or persons outside of the organization.
  • These employees of purchasing organization can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.

*If Applicable.

captcha
Please enter code

REPORT YOU MIGHT BE INTERESTED

Purchase this Report

$2,995.00
$5,990.00
$8,985.00
2,011.14
4,022.29
6,033.43
2,756.00
5,512.00
8,268.00
362,814.30
725,628.60
1,088,442.90
198,608.63
397,217.27
595,825.90
Add To Cart Credit card Logo

Related Reports


Reason to Buy