cloudfront

Report Detail



SoftwareGlobal Social Customer Relationship Management (CRM) Software Market by Manufacturers, Countries, Type and Application, Forecast to 2022

  • RnM1083442
  • |
  • 28 April, 2017
  • |
  • Global
  • |
  • 120 pages
  • |
  • GIR (Global Info Research)
  • |
  • Software

Global Social Customer Relationship Management (CRM) Software Market by Manufacturers, Countries, Type and Application, Forecast to 2022

Table of Contents

    1 Market Overview

    • 1.1 Social Customer Relationship Management (CRM) Software Introduction
    • 1.2 Market Analysis by Type
      • 1.2.1 Social Monitoring and Social Listening
      • 1.2.2 Social Mapping
      • 1.2.3 Social Middleware
      • 1.2.4 Social Management
      • 1.2.5 Social Measurement
    • 1.3 Market Analysis by Applications
      • 1.3.1 Customer Service and Support
      • 1.3.2 Marketing
      • 1.3.3 Sales
      • 1.3.4 Others
    • 1.4 Market Analysis by Regions
      • 1.4.1 North America (USA, Canada and Mexico)
        • 1.4.1.1 USA Market States and Outlook (2012-2022)
        • 1.4.1.2 Canada Market States and Outlook (2012-2022)
        • 1.4.1.3 Mexico Market States and Outlook (2012-2022)
      • 1.4.2 Europe (Germany, France, UK, Russia and Italy)
        • 1.4.2.1 Germany Market States and Outlook (2012-2022)
        • 1.4.2.2 France Market States and Outlook (2012-2022)
        • 1.4.2.3 UK Market States and Outlook (2012-2022)
        • 1.4.2.4 Russia Market States and Outlook (2012-2022)
        • 1.4.2.5 Italy Market States and Outlook (2012-2022)
      • 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
        • 1.4.3.1 China Market States and Outlook (2012-2022)
        • 1.4.3.2 Japan Market States and Outlook (2012-2022)
        • 1.4.3.3 Korea Market States and Outlook (2012-2022)
        • 1.4.3.4 India Market States and Outlook (2012-2022)
        • 1.4.3.5 Southeast Asia Market States and Outlook (2012-2022)
      • 1.4.4 South America, Middle East and Africa
        • 1.4.4.1 Brazil Market States and Outlook (2012-2022)
        • 1.4.4.2 Egypt Market States and Outlook (2012-2022)
        • 1.4.4.3 Saudi Arabia Market States and Outlook (2012-2022)
        • 1.4.4.4 South Africa Market States and Outlook (2012-2022)
        • 1.4.4.5 Nigeria Market States and Outlook (2012-2022)
    • 1.5 Market Dynamics
      • 1.5.1 Market Opportunities
      • 1.5.2 Market Risk
      • 1.5.3 Market Driving Force

    2 Manufacturers Profiles

    • 2.1 IBM
      • 2.1.1 Business Overview
      • 2.1.2 Social Customer Relationship Management (CRM) Software Type and Applications
        • 2.1.2.1 Type 1
        • 2.1.2.2 Type 2
      • 2.1.3 IBM Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
    • 2.2 Jive Software
      • 2.2.1 Business Overview
      • 2.2.2 Social Customer Relationship Management (CRM) Software Type and Applications
        • 2.2.2.1 Type 1
        • 2.2.2.2 Type 2
      • 2.2.3 Jive Software Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
    • 2.3 Lithium
      • 2.3.1 Business Overview
      • 2.3.2 Social Customer Relationship Management (CRM) Software Type and Applications
        • 2.3.2.1 Type 1
        • 2.3.2.2 Type 2
      • 2.3.3 Lithium Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
    • 2.4 Oracle
      • 2.4.1 Business Overview
      • 2.4.2 Social Customer Relationship Management (CRM) Software Type and Applications
        • 2.4.2.1 Type 1
        • 2.4.2.2 Type 2
      • 2.4.3 Oracle Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
    • 2.5 Salesforce
      • 2.5.1 Business Overview
      • 2.5.2 Social Customer Relationship Management (CRM) Software Type and Applications
        • 2.5.2.1 Type 1
        • 2.5.2.2 Type 2
      • 2.5.3 Salesforce Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
    • 2.6 Microsoft
      • 2.6.1 Business Overview
      • 2.6.2 Social Customer Relationship Management (CRM) Software Type and Applications
        • 2.6.2.1 Type 1
        • 2.6.2.2 Type 2
      • 2.6.3 Microsoft Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
    • 2.7 Netsuite
      • 2.7.1 Business Overview
      • 2.7.2 Social Customer Relationship Management (CRM) Software Type and Applications
        • 2.7.2.1 Type 1
        • 2.7.2.2 Type 2
      • 2.7.3 Netsuite Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
    • 2.8 Pegasystems
      • 2.8.1 Business Overview
      • 2.8.2 Social Customer Relationship Management (CRM) Software Type and Applications
        • 2.8.2.1 Type 1
        • 2.8.2.2 Type 2
      • 2.8.3 Pegasystems Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
    • 2.9 Sap
      • 2.9.1 Business Overview
      • 2.9.2 Social Customer Relationship Management (CRM) Software Type and Applications
        • 2.9.2.1 Type 1
        • 2.9.2.2 Type 2
      • 2.9.3 Sap Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
    • 2.10 SugarCRM.
      • 2.10.1 Business Overview
      • 2.10.2 Social Customer Relationship Management (CRM) Software Type and Applications
        • 2.10.2.1 Type 1
        • 2.10.2.2 Type 2
      • 2.10.3 SugarCRM. Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)

    3 Global Social Customer Relationship Management (CRM) Software Market Competition, by Manufacturer

    • 3.1 Global Social Customer Relationship Management (CRM) Software Sales and Market Share by Manufacturer
    • 3.2 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Manufacturer
    • 3.3 Market Concentration Rate
      • 3.3.1 Top 3 Social Customer Relationship Management (CRM) Software Manufacturer Market Share
      • 3.3.2 Top 6 Social Customer Relationship Management (CRM) Software Manufacturer Market Share
    • 3.4 Market Competition Trend

    4 Global Social Customer Relationship Management (CRM) Software Market Analysis by Regions

    • 4.1 Global Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Regions
      • 4.1.1 Global Social Customer Relationship Management (CRM) Software Sales by Regions (2012-2017)
      • 4.1.2 Global Social Customer Relationship Management (CRM) Software Revenue by Regions (2012-2017)
    • 4.2 North America Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 4.3 Europe Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 4.4 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 4.5 South America Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 4.6 Middle East and Africa Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)

    5 North America Social Customer Relationship Management (CRM) Software by Countries

    • 5.1 North America Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Countries
      • 5.1.1 North America Social Customer Relationship Management (CRM) Software Sales by Countries (2012-2017)
      • 5.1.2 North America Social Customer Relationship Management (CRM) Software Revenue by Countries (2012-2017)
    • 5.2 USA Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 5.3 Canada Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 5.4 Mexico Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)

    6 Europe Social Customer Relationship Management (CRM) Software by Countries

    • 6.1 Europe Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Countries
      • 6.1.1 Europe Social Customer Relationship Management (CRM) Software Sales by Countries (2012-2017)
      • 6.1.2 Europe Social Customer Relationship Management (CRM) Software Revenue by Countries (2012-2017)
    • 6.2 Germany Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 6.3 UK Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 6.4 France Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 6.5 Russia Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 6.6 Italy Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)

    7 Asia-Pacific Social Customer Relationship Management (CRM) Software by Countries

    • 7.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Countries
      • 7.1.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Countries (2012-2017)
      • 7.1.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue by Countries (2012-2017)
    • 7.2 China Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 7.3 Japan Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 7.4 Korea Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 7.5 India Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 7.6 Southeast Asia Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)

    8 South America Social Customer Relationship Management (CRM) Software by Countries

    • 8.1 South America Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Countries
      • 8.1.1 South America Social Customer Relationship Management (CRM) Software Sales by Countries (2012-2017)
      • 8.1.2 South America Social Customer Relationship Management (CRM) Software Revenue by Countries (2012-2017)
    • 8.2 Brazil Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 8.3 Argentina Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 8.4 Columbia Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)

    9 Middle East and Africa Social Customer Relationship Management (CRM) Software by Countries

    • 9.1 Middle East and Africa Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Countries
      • 9.1.1 Middle East and Africa Social Customer Relationship Management (CRM) Software Sales by Countries (2012-2017)
      • 9.1.2 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Countries (2012-2017)
    • 9.2 Saudi Arabia Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 9.3 UAE Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 9.4 Egypt Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 9.5 Nigeria Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)
    • 9.6 South Africa Social Customer Relationship Management (CRM) Software Sales and Growth (2012-2017)

    10 Global Social Customer Relationship Management (CRM) Software Market Segment by Type

    • 10.1 Global Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Type (2012-2017)
      • 10.1.1 Global Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017)
      • 10.1.2 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017)
    • 10.2 Social Monitoring and Social Listening Sales Growth and Price
      • 10.2.1 Global Social Monitoring and Social Listening Sales Growth (2012-2017)
      • 10.2.2 Global Social Monitoring and Social Listening Price (2012-2017)
    • 10.3 Social Mapping Sales Growth and Price
      • 10.3.1 Global Social Mapping Sales Growth (2012-2017)
      • 10.3.2 Global Social Mapping Price (2012-2017)
    • 10.4 Social Middleware Sales Growth and Price
      • 10.4.1 Global Social Middleware Sales Growth (2012-2017)
      • 10.4.2 Global Social Middleware Price (2012-2017)
    • 10.5 Social Management Sales Growth and Price
      • 10.5.1 Global Social Management Sales Growth (2012-2017)
      • 10.5.2 Global Social Management Price (2012-2017)
    • 10.6 Social Measurement Sales Growth and Price
      • 10.6.1 Global Social Measurement Sales Growth (2012-2017)
      • 10.6.2 Global Social Measurement Price (2012-2017)

    11 Global Social Customer Relationship Management (CRM) Software Market Segment by Application

    • 11.1 Global Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017)
    • 11.2 Customer Service and Support Sales Growth (2012-2017)
    • 11.3 Marketing Sales Growth (2012-2017)
    • 11.4 Sales Sales Growth (2012-2017)
    • 11.5 Others Sales Growth (2012-2017)

    12 Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)

    • 12.1 Global Social Customer Relationship Management (CRM) Software Sales, Revenue and Growth Rate (2017-2022)
    • 12.2 Social Customer Relationship Management (CRM) Software Market Forecast by Regions (2017-2022)
      • 12.2.1 North America Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
      • 12.2.2 Europe Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
      • 12.2.3 Asia-Pacific Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
      • 12.2.4 South America Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
      • 12.2.5 Middle East and Africa Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022)
    • 12.3 Social Customer Relationship Management (CRM) Software Market Forecast by Type (2017-2022)
    • 12.4 Social Customer Relationship Management (CRM) Software Market Forecast by Application (2017-2022)

    13 Sales Channel, Distributors, Traders and Dealers

    • 13.1 Sales Channel
      • 13.1.1 Direct Marketing
      • 13.1.2 Indirect Marketing
      • 13.1.3 Marketing Channel Future Trend
    • 13.2 Distributors, Traders and Dealers

    14 Research Findings and Conclusion

      15 Appendix

      • 15.1 Methodology
      • 15.2 Analyst Introduction

      Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers that tries to analyze data about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

      Scope of the Report:
      This report focuses on the Social Customer Relationship Management (CRM) Software in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.

      Market Segment by Manufacturers, this report covers
      IBM
      Jive Software
      Lithium
      Oracle
      Salesforce
      Microsoft
      Netsuite
      Pegasystems
      Sap
      SugarCRM.

      Market Segment by Regions, regional analysis covers
      North America (USA, Canada and Mexico)
      Europe (Germany, France, UK, Russia and Italy)
      Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
      South America (Brazil, Argentina, Columbia etc.)
      Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

      Market Segment by Type, covers
      Social Monitoring and Social Listening
      Social Mapping
      Social Middleware
      Social Management
      Social Measurement

      Market Segment by Applications, can be divided into
      Customer Service and Support
      Marketing
      Sales
      Others

      There are 15 Chapters to deeply display the global Social Customer Relationship Management (CRM) Software market.

      Chapter 1, to describe Social Customer Relationship Management (CRM) Software Introduction, product scope, market overview, market opportunities, market risk, market driving force;

      Chapter 2, to analyze the top manufacturers of Social Customer Relationship Management (CRM) Software, with sales, revenue, and price of Social Customer Relationship Management (CRM) Software, in 2016 and 2017;

      Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;

      Chapter 4, to show the global market by regions, with sales, revenue and market share of Social Customer Relationship Management (CRM) Software, for each region, from 2012 to 2017;

      Chapter 5, 6, 7, 8 and 9, to analyze the key regions, with sales, revenue and market share by key countries in these regions;

      Chapter 10 and 11, to show the market by type and application, with sales market share and growth rate by type, application, from 2012 to 2017;

      Chapter 12, Social Customer Relationship Management (CRM) Software market forecast, by regions, type and application, with sales and revenue, from 2017 to 2022;

      Chapter 13, 14 and 15, to describe Social Customer Relationship Management (CRM) Software sales channel, distributors, traders, dealers, Research Findings and Conclusion, appendix and data source



      REPORT YOU MIGHT BE INTERESTED

      Purchase this Report

      $3,480.00
      $4,680.00
      2,336.82
      3,142.62
      3,202.30
      4,306.54
      421,567.20
      566,935.20
      230,770.63
      310,346.71
      Add To Cart Credit card Logo

      Related Reports


      Reason to Buy

      Request for Sample of this report